Citadel Property Management Group

What Citadel Property Management Group does

Citadel Property Management Group, Inc. is a privately held, founder-owned residential community association management firm that provides professional management services to condominium, homeowner, townhome, master, and single-family planned community associations in Pinellas, Pasco, and Hillsborough Counties, Florida. Founded in 2003 by James (Jim) and Nicole Ranallo — whose principals have been in community management since 1995 — the firm offers a full-service operating model covering association governance, accounting (accounts receivable/payable, modified-accrual financial reporting, bank reconciliation, tax preparation, payroll), property inspections, monthly board reporting, violation enforcement, vendor solicitation, 24-hour emergency response, and professional liaison services with attorneys, accountants, insurance representatives, and municipal agencies.

The firm's technology stack is assembled from third-party vendors rather than internally developed: ComWeb powers the resident portal (real-time account access, dashboards, online payments, compliance/maintenance requests, document storage, communication with the property management company), TOPS delivers online resident engagement services for boards and committees, and ClickPay handles online assessment payment processing. Internal association accounting runs on state-of-the-art systems and software specifically designed for community association accounting. The company has no mobile apps, no public or partner-facing APIs, and no SDK or MCP server offerings.

Revenue is generated primarily through recurring managed-services contracts with community associations on a quote-based, per-community basis (monthly billing cadence). Ancillary revenue derives from professional services such as tax preparation, payroll, and violation enforcement, plus transaction-fee economics associated with online assessment payment facilitation through ClickPay. Go-to-market is sales-led and relationship-driven — the firm explicitly states it "rarely solicits or advertises," relying instead on referrals from existing client communities and other industry professionals (attorneys, accountants, insurance representatives). The customer base consists of community association Boards of Directors (HOAs, condominiums, townhomes, master associations, single-family communities) operating in a narrow three-county Florida footprint; pricing is custom and not publicly disclosed.

Name

Citadel Property Management Group

Legal name

Citadel Property Management Group, Inc.

Website

https://citadelpmg.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

1–10 employees

Short description

Citadel Property Management Group is a privately held Florida-based firm that provides professional management, accounting, governance, and resident engagement services to condominium and homeowner associations in Pinellas, Pasco, and Hillsborough Counties. Founded in 2003 by the Ranallo family.

Ownership category

akta.pro rank

Product category

Community Association Management

NAICS

Residential Property Managers (531311)

SIC

Real Estate Agents & Managers (For Others) (6531)

akta.pro primary industry

HOA / Condominium Association Management (BPAJAFAH)

akta.pro secondary industries

Condominium Association Management (BPAJAHAA), Association Compliance, Governance & Board Support Services (BPAJAHAN), Association Maintenance, Vendor & Capital Project Management (BPAJAHAM)

Keywords

• Community association management
• HOA management services
• Condominium management
• Association accounting
• Property inspections

Headquarters

HQ city

Tarpon Springs

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Community Association Management Contracts: Primary revenue stream: recurring managed services contracts with condominium and homeowner associations across Pinellas, Pasco, and Hillsborough Counties in Florida. Scope includes professional management, accounting, governance support, property inspections, emergency services, and community-building services. Contract structure is proposal-based and tailored per community.
2. Professional / Ancillary Services: Additional professional services offered to client associations including tax preparation, payroll services for associations with employees, violation enforcement, and professional liaison services (working with attorneys, accountants, insurance representatives, municipal agencies).
3. Online Assessment Payment Processing: Facilitation of online assessment payments from homeowners through the ClickPay-integrated payment portal; revenue share or pass-through transaction processing related to assessment collections.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels6 records

Core offering

Citadel Property Management Group provides professional community association management services for condominium and homeowner associations in Pinellas, Pasco, and Hillsborough Counties in Florida. Its core offering encompasses accounting (tax preparation, payroll, accounts receivable/payable, modified-accrual financial reporting), board governance support, property inspections, 24-hour emergency response, monthly financial and manager reporting, violation enforcement, and professional liaison services with attorneys, accountants, insurance representatives, and municipal agencies. Supporting online services include a resident portal (ComWeb), resident engagement tools (TOPS), and online assessment payment processing (ClickPay).

Differentiator

Problem solved

Functional benefit

Products and services

• Professional Community Association Management
• Accounting Services for Associations
• 24-Hour Emergency Services
• Property Inspections
• Monthly Board Reporting
• Online Resident Engagement Services (TOPS)
• Online Assessment Payment Processing (ClickPay)
• Professional Liaison Services

Segments5 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature5 records

Scale indicators4 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Greenacre Properties: Florida-focused community association and condominium management company operating across the Tampa Bay region. Directly comparable to Citadel in target customer, geography, and service offering.
• Sentry Management: Community association management company with strong Florida presence serving HOAs, condominiums, and cooperatives. Comparable in customer segment and service scope, though significantly larger.
• CCMC: Community association management company serving homeowner and condominium associations nationwide with a similar service portfolio (accounting, governance, resident services). Closely comparable to Citadel's offering and customer base, though larger and multi-region.
• Access Management Group: Tampa Bay area community association manager providing HOA, condominium, and townhome management services. Regional direct peer with overlapping service portfolio and geography.
• Castle Group: Florida-based community association management firm headquartered in the Tampa Bay area, serving condominium and homeowner associations. One of the closest direct competitors to Citadel given geographic overlap and identical service mix.

Broad incumbents

• Vesta Property Services: Florida-headquartered property and association management firm serving condominium and homeowner associations across the Southeast. Comparable offering to Citadel with broader regional reach.
• FirstService Residential: One of the largest residential property management companies in North America, managing thousands of community associations. Directly comparable as an HOA/condo manager, but operates at vastly greater scale and geographic breadth than Citadel.
• Associa: National leader in community association management serving HOAs, condominiums, and master-planned communities across the U.S. Overlaps with Citadel's core HOA/condo management offering but at a national, multi-brand scale.

Others

• TOPS Software: Third-party online resident engagement technology vendor used by Citadel for communications, document distribution, and resident self-service. Ecosystem partner rather than competitor.
• ComWeb: Citadel's resident portal and community management platform vendor. Not a competitor but a tightly integrated technology partner — relevant for comparability because ComWeb's software features shape the resident experience Citadel delivers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Citadel Property Management Group