SBA Complete

What SBA Complete does

SBA Complete was a loan origination and servicing platform operated as a doing-business-as brand of First Bank, a privately held community bank headquartered in Troy, North Carolina and founded in 1935. The platform packaged three SBA loan products for small business borrowers: SBA 7(a) loans for general business purposes, SBA Express loans and lines of credit with expedited approval, and SBA Refinancing for debt restructuring. Distribution ran through First Bank's regional branch network across North Carolina and South Carolina and its digital/mobile banking channels, targeting small business owners needing government-backed capital for expansion, equipment, real estate, and working capital.

The business model was that of an in-bank SBA lending vertical rather than a standalone fintech: First Bank acted as the originating and servicing lender, with SBA-guaranteed loan economics rather than a SaaS or fee-for-service revenue model. Pricing was governed by SBA program guidelines and individual borrower qualification, with no publicly disclosed fee schedule. SBA Complete operated without a dedicated mobile app, public API, or disclosed technology stack beyond First Bank's core digital banking infrastructure.

As of May 10, 2024, SBA Complete ceased operations. First Bank consolidated SBA lending under its main brand at localfirstbank.com, and former SBA Complete loan servicing was referred to Windsor Advantage. The entity has no separate funding history, management team, or financial reporting, and is functionally a retired product line of an incumbent community bank.

Name

SBA Complete

Legal name

First Bank

Website

https://sbacomplete.com

Company type

Private

Founded year

1935

Operating status

Closed

Headcount range

101–250 employees

Short description

SBA Complete was a discontinued SBA loan origination and servicing platform operated as a brand of First Bank, a North Carolina community bank, serving small businesses in NC and SC until ceasing operations on May 10, 2024.

Ownership category

akta.pro rank

Product category

SBA Small Business Lending

NAICS

Commercial Banking (522110), Mortgage and Nonmortgage Loan Brokers (52231)

SIC

Loan Brokers (6163), State Commercial Banks (6022)

akta.pro primary industry

SBA/Government-Backed & Development Finance Loans (FSAKAGAI)

akta.pro secondary industry

SBA/USDA Government-Backed Loan Intermediation (FSAEAEAI)

Keywords

• SBA lending services
• Small business loans
• SBA 7(a) loans
• SBA loan servicing
• Commercial lending

Headquarters

HQ city

El Segundo

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Distribution channels2 records

Core offering

SBA Complete was a unified SBA lending service platform operated by First Bank that provided origination and servicing support for SBA-backed loan products, including SBA 7(a) Loans (low-interest loans for various business needs), SBA Express (small loans and lines of credit with expedited approvals), and SBA Refinancing (debt restructuring to improve cash flow). The service was discontinued on May 10, 2024, with First Bank continuing to offer SBA lending directly and former SBA Complete customers redirected to Windsor Advantage for loan servicing support.

Product overview

SBA Complete was a unified SBA lending service platform offered by First Bank that provided comprehensive servicing for Small Business Administration loans. The platform included SBA 7(a) Loans (low-interest loans for various business needs), SBA Express (small loans and lines of credit with quick approvals), and SBA Refinancing (debt restructuring to improve cash flow). As of May 10, 2024, SBA Complete has been discontinued as a service. First Bank continues to offer SBA lending products directly, while former SBA Complete customers are being transitioned to Windsor Advantage for loan servicing needs.

Differentiator

Problem solved

Functional benefit

Products and services

• SBA 7(a) Loans Low-interest loans provided by First Bank through the SBA 7(a) program for a wide variety of small business needs including expansion, equipment, real estate acquisition, and working capital; offered to small businesses that may not qualify for conventional financing.
• SBA Express Access to small SBA loans and lines of credit with quick approvals, designed for small businesses needing expedited financing solutions.
• SBA Refinancing Debt restructuring solution under SBA programs that improves cash flow for small businesses by replacing existing debt with SBA-backed financing.
• SBA Complete (Service Platform) A unified SBA lending service platform previously offered by First Bank that packaged SBA 7(a) Loans, SBA Express, and SBA Refinancing with loan servicing support for small business borrowers. Discontinued May 10, 2024.

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Windsor AdvantageminorOthersWindsor Advantage is recommended as an alternative servicing provider for SBA loans that were previously serviced by SBA Complete. Customers whose loans were serviced by SBA Complete are directed to contact Windsor Advantage at 312-724-6425 or visit their website for support. This is not a formal partnership but rather a customer referral recommendation upon SBA Complete's service discontinuation.

Recent moves3 records

Emerging players

• BlueVine: Digital small business financing platform offering lines of credit, term loans, and invoice factoring with bank-partner SBA exposure. Adjacent comparable — same SMB borrower profile and bank-partner origination model as SBA Complete.
• Lendio: Small business loan marketplace aggregating SBA, term, and working capital products from multiple lenders. Comparable to SBA Complete's loan intermediation model, though broader in product scope and more SMB-direct than bank-channel.
• Fundera: Small business financing marketplace (now part of American Express) helping SMBs compare SBA loans, lines of credit, and term loans from a network of lenders. Functionally analogous to SBA Complete's role as a loan broker/intermediary for SBA products.
• Funding Circle US: Small business loan marketplace and direct lender for working capital and term loans. Comparable online origination capability for the SMB segment SBA Complete served, though operating in non-SBA products primarily.
• Accion Opportunity Fund: Community-development financial institution providing SBA Microloans and small business financing, often to underserved SMBs. Comparable in serving the small business SBA borrower segment that SBA Complete targeted.

Broad incumbents

• OnDeck: Mature online small business lender (now part of Enova) offering term loans and lines of credit. Broader-incumbent peer addressing the same small business borrower financing needs that SBA Complete served via Express and Refinancing products.

Direct peers

• SmartBiz: Fintech-driven SBA loan marketplace and origination platform connecting small businesses with SBA 7(a) and PPP loans via bank partners. Closest tech-enabled peer to SBA Complete's stated positioning as a loan outsource/servicing solution for financial institutions.
• Celtic Bank: Top-10 SBA 7(a) lender operating as a Utah-based industrial bank. Directly comparable SBA origination and servicing franchise, often acting as a sponsor bank for fintech partners — a model analogous to SBA Complete's bank-affiliated SBA platform role.
• Newtek Business Services: SBA preferred lender offering SBA 7(a) and 504 loans to small businesses alongside a broader portfolio of business financial services. Comparable to SBA Complete in SBA product breadth and small-business customer focus.
• Live Oak Bank: The largest pure-play SBA lender in the United States, originating SBA 7(a) and USDA loans nationally. Closest functional comparable to SBA Complete's SBA 7(a)/Express/Refinancing product suite, though at vastly greater scale and national geographic reach.

Market position

Strengths3 records

Weaknesses4 records

Competitive moat2 records

Key risks5 records

Key highlights4 records

Customer concentration

• YouTubeyoutube.com/user/LocalFirstBank
• Facebookfacebook.com/localfirstbank
• LinkedInlinkedin.com/company/localfirstbank
• Instagraminstagram.com/localfirstbank
• Xx.com/sbacomplete

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SBA Complete