NthStar

What NthStar does

NthStar Constructions is a Brisbane-headquartered, family-owned construction and restoration group specializing in insurance repair, disaster recovery, and major loss rebuilding across Queensland and New South Wales. Founded in 1974 and operated by the Gray family, the company restructured in 2009 to focus exclusively on insurance repairs after entering the market in 2006 in response to Cyclone Larry. It serves national insurance companies, loss adjusters, government agencies, strata managers, aged care operators, and commercial property owners through 14 in-house service divisions spanning construction, restoration, 24/7 emergency make-safe, major loss management, design-and-construct new builds, cabinetry, electrical, roofing and solar, carpentry, tiling, plastering, painting, cleaning, and labour hire. Revenue is generated through project-based contracts negotiated with insurers, loss adjusters, and property owners, with individual project values reaching up to $20 million and a documented geographic footprint covering 11 regions from Cairns to Sydney.

The company's operational platform combines a 24/7 emergency response hotline as a customer acquisition entry point with the ClaimBuild mobile application (developed by Velit Solutions) for on-site claims documentation, image capture, and real-time collaboration between estimators, supervisors, and head office. NthStar's integrated multi-trade model eliminates subcontractor coordination overhead for complex insurance rebuilds and is supported by IICRC-certified restoration technicians. Notable reference projects include the Binna Burra Lodge bushfire reconstruction, a 120-day Parklands Aged Care restoration maintaining operational continuity, a 500+ solar panel make-safe at the University of Southern Queensland, and a $4 million Crestmead Warehouse design-and-construct delivery. The go-to-market motion is enterprise field sales directed at insurance panels and loss adjusters, complemented by event-driven emergency response that converts catastrophe events into downstream repair and rebuild contracts.

Name

NthStar

Legal name

NthStar Constructions

Website

https://nthstar.com.au

Company type

Private

Founded year

1974

Operating status

Operating

Headcount range

51–100 employees

Short description

NthStar is a family-owned Brisbane construction and restoration group specializing in insurance repair, major loss rebuilding, and 24/7 emergency response across 11 regions in Queensland and New South Wales, serving national insurers, loss adjusters, and commercial property owners.

Ownership category

akta.pro rank

Headquarters

HQ city

Underwood

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Insurance Repair Services: Core revenue stream from repairing properties damaged by natural disasters, fires, storms, and other insurable events. Services range from small claims to complete rebuilds, working directly with insurance companies, loss adjusters, and property owners. Revenue is project-based, driven by claim volume and catastrophic event frequency.
2. Design & Construct New Builds: NthStar D&C New Builds manages projects from concept through to handover, delivering residential, commercial, and industrial new builds. Revenue is generated through fixed-price or cost-plus contracts for complete project delivery including approvals, design, construction, and handover.
3. Emergency Make-Safe Services: 24/7 emergency response services to secure properties after disasters, including temporary roof repairs, tarping, structural propping, debris clearance, and temporary fencing. Provides immediate revenue and creates pipeline for subsequent repair and restoration work.
4. Strata & Commercial Services: Repairs, maintenance, commercial fit-outs, and refurbishments for strata managers and commercial property owners. Includes both insurance and non-insurance works with scheduled maintenance programs for ongoing client relationships.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

NthStar Constructions is an integrated Australian construction and restoration company delivering insurance repair services, 24/7 emergency make-safe response, major loss claim management, and design-and-construct new builds across Queensland and New South Wales. Services are delivered through specialized in-house divisions covering restoration, carpentry, electrical, roofing, cabinetry, painting, plastering, tiling, cleaning, and labour. The company coordinates directly with national insurance companies, loss adjusters, strata managers, government agencies, and property owners on projects ranging from emergency property securing through to complete residential, commercial, and industrial rebuilds.

Product overview

NthStar Constructions operates as an integrated construction and restoration group with a portfolio of specialized divisions spanning insurance repairs, emergency response, major loss management, and new builds. The core offering is anchored by NthStar Constructions (insurance repairs, residential, commercial, government projects) and supported by service divisions including NthStar 24/7 Make Safe (emergency response), NthStar D&C New Builds (design and construct), NthStar Major Loss (complex catastrophic claims), NthStar Strata & Commercial (multi-stakeholder property management), NthStar Restoration (water, fire, mould remediation), and NthStar Cabinetry (custom joinery). Additional trade specializations include Electrical, Carpentry, Painting, Plastering, Tiling, Cleaning, Labour, and Roofing divisions. The group also utilizes internal software called ClaimBuild for claims management. This integrated model enables end-to-end service delivery from emergency response through to complete rebuild.

Differentiator

Problem solved

Functional benefit

Brands

• NthStar Restoration: Insurance claim restoration management specializing in water damage, fire damage, mould remediation, contents restoration, and trauma cleanup services.
• NthStar 24/7 Make Safe
• NthStar Major Loss
• NthStar D&C New Builds
• NthStar Strata & Commercial
• NthStar Cabinetry
• NthStar Roofing
• NthStar Electrical
• NthStar Carpentry
• NthStar Tiling
• NthStar Painting
• NthStar Cleaning
• NthStar Plastering
• NthStar Labour

Products and services

• NthStar Constructions The foundational division of NthStar, delivering insurance repairs, government projects, and residential builds with over 50 years of experience serving Queensland and NSW.
• NthStar 24/7 Make Safe Round-the-clock emergency response service providing property securing, damage minimization, debris clearance, temporary roof repairs, structural propping, and safety restoration immediately after disaster events.
• NthStar D&C New Builds Design and Construct division managing projects from concept through to handover, delivering cost-effective tailored builds for residential, commercial, and industrial properties.
• NthStar Major Loss Specialist division providing expertise for large, complex insurance claims, coordinating multi-trade rebuilds and restoration works for catastrophic events.
• NthStar Strata & Commercial Tailored solutions for strata managers and commercial clients, delivering repairs, refurbishments, fit-outs, and scheduled maintenance programs.
• NthStar Restoration IICRC-certified insurance claim restoration management providing end-to-end services including water damage remediation, mould remediation, fire and smoke restoration, contents recovery, and trauma cleanup.
• NthStar Cabinetry In-house custom cabinetry division providing high-quality tailored cabinetry and joinery solutions for kitchens, bathrooms, offices, and retail fit-outs with fast turnaround.
• NthStar Roofing Roofing and solar solutions including emergency repairs, full roof replacements, new build roofing, solar installation, and roof inspections.
• NthStar Electrical Electrical services division integrated with construction and restoration projects.
• NthStar Carpentry Structural and finishing carpentry services including framing, door and window installations, fix-outs, decks, and pergolas.
• NthStar Painting Professional painting and surface finishing services across residential, commercial, and insurance projects with colour matching capabilities.
• NthStar Plastering Internal wall and ceiling finishing services including insurance damage repairs, new build plastering, cornices, and fire-rated systems.
• NthStar Tiling Premium floor and wall tile installations including waterproofing, bathroom and kitchen tiling, and commercial projects.
• NthStar Cleaning Professional cleaning services for construction, insurance, and restoration projects including post-construction cleans, fire and smoke cleaning, and deep sanitisation.
• NthStar Labour Skilled workforce provision for construction, repair, and restoration projects including general labour, demolition, and emergency labour deployment.

Quantifiable outcome

• 120-day accelerated restoration program completed for Parklands Aged Care & Lifestyle Village while maintaining full operational continuity
• +3 more outcomes

Named customers10 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

One partnership is on record.

• ClaimBuild (Velit Solutions)coreTechnology or IntegrationClaimBuild mobile app and software developed by Velit Solutions enables NthStar staff to manage claims efficiently from anywhere. Estimators and supervisors on-site can quickly upload documents, images, and progress updates, ensuring real-time collaboration and swift outcomes. The partnership streamlines the insurance claim management process for NthStar's operations.

Scale indicators6 records

Recent moves8 records

Expansion highlights5 records

Broad incumbents

• BELFOR Australia: Australian arm of global disaster restoration leader BELFOR, providing property damage restoration, contents recovery, and reconstruction across commercial and residential insurance claims. Competes with NthStar on major loss and catastrophe response with deeper balance sheet.
• ServiceMaster Restore Australia: Franchise-based disaster restoration network providing water, fire, and mould remediation plus reconstruction services to insurance claims across Australia. Operates as approved contractor for major insurers with similar claims management workflow.
• McMahon Services Australia: Large Australian diversified contractor with disaster recovery, demolition, civil, and environmental services. Overlaps with NthStar on major loss insurance rebuilds and storm/bushfire restoration at larger scale.
• Programmed Property Services: ASX-listed (PRG) national provider of property maintenance, building upgrades, and restoration services to commercial property owners, insurers, and government. Competes with NthStar Strata & Commercial division on multi-site maintenance and insurance repair contracts.

Direct peers

• Steamatic Australia: Australian restoration services provider specializing in water damage, fire and smoke restoration, mould remediation, and contents recovery for insurance claims. Directly comparable IICRC-certified restoration offering.
• Restorx: Australian insurance repair and restoration contractor offering make-safe, restoration, and rebuild services to insurers, loss adjusters, and property owners. Direct competitor in insurance-panel work across Australia, with overlapping capability in fire, water, and storm restoration.
• Johns Lyng Group: ASX-listed (JLG) Australian leader in insurance building and restoration services, operating the same insurance-specialist general contractor model across catastrophe response, major loss, and strata/commercial repairs with national geographic reach. The closest and most directly comparable peer to NthStar.

Regional players

• Hutchinson Builders (Hutchies): Largest Queensland-based private construction company with extensive residential, commercial, and government building capability including insurance repair work. Comparable to NthStar on QLD construction scale and integrated trade model, though less specialized in insurance rebuilds.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/nthstar-pty-ltd

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries14 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NthStar