What Dis-Connect does

DIS-CONNECT GmbH is a Karlsruhe, Germany-based software and services company that operates a unified platform for managing the full lifecycle of connected (mobile) devices, from intake and triage through diagnostics, cosmetic grading, repair, data erasure, valuation, remarketing, and recycling. The core product, DIS-CONNECT CORE, orchestrates the lifecycle through four integrated modules: Device Logistics & Automation, Device Diagnostics & Erasure (with certified data erasure across iOS and Android), AI-Powered Cosmetic Grading (computer vision for scratches and damage), and Device Valuation & Monetization (a dynamic, real-time data-driven pricing engine tied to a global resale marketplace). The company also operates adjacent operational services covering returns management, refurbishment, warehousing, responsible recycling, and a B2B2C Trade-In Platform.

The platform is sold via enterprise field sales with a "Request a Demo" motion and includes customized development, implementation, and ongoing operation, targeting five vertical segments: mobile phone providers (primary), leasing companies, resellers, e-commerce partners, and retail. The company's value proposition rests on replacing fragmented device-lifecycle workflows with a single system, using AI-driven cosmetic grading (claimed 95%+ accuracy) and automated diagnostics to reduce labor, eliminate subjectivity, and maximize residual resale value while supporting circular-economy objectives.

No revenue, funding, customer logos, patents, or named executive hires (other than founder Moriset Dis) are disclosed in the available data. The firm remains a privately held, bootstrapped-appearing entity of 11-50 employees founded in 2017, with technology positioning heavy on AI and automation but with limited third-party validation of capabilities in the public source material.

Name

Dis-Connect

Legal name

DIS-CONNECT Industries

Website

https://dis-connect.de

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

DIS-CONNECT GmbH is a Karlsruhe, Germany-based software and services company that runs an AI-enabled, unified platform managing the full lifecycle of connected mobile devices — from diagnostics and cosmetic grading to repair, data erasure, valuation, and resale — serving mobile carriers, lessors, resellers, e-commerce, and retail.

Ownership category

akta.pro rank

Product category

Device Lifecycle Management Software

NAICS

Electronic and Precision Equipment Repair and Maintenance (81121), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Electronics & Tech Recommerce (Refurbished Devices) (CRAFAGAC)

Keywords

• Device lifecycle management
• AI cosmetic grading
• Mobile trade-in platform
• Device diagnostics erasure
• Refurbishment remarketing software

Headquarters

HQ city

Karlsruhe

HQ country

Germany

HQ region

Europe

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Supply Chain, Infrastructure

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

DIS-CONNECT provides a single, AI-driven platform (DIS-CONNECT CORE) that orchestrates the full lifecycle of connected devices, covering triage and testing, repair workflows, AI-powered cosmetic grading, certification, dynamic valuation, and a B2B2C trade-in solution. It integrates software and hardware automation with operational services (returns management, refurbishment, data erasure, warehousing, remarketing, and responsible recycling) to deliver objective device grading with over 95% accuracy and optimized residual value across iOS and Android devices.

Product overview

DIS-CONNECT is a single, unified platform for managing the entire lifecycle of connected devices. The core offering is the DIS-CONNECT CORE platform, which orchestrates triage & testing, repair, cosmetics, certification, and valuation stages. This central platform integrates multiple modules including Device Logistics & Automation, Device Diagnostics & Erasure, AI-Powered Cosmetic Grading, and Device Valuation & Monetization. The solution is complemented by a suite of operational services covering Returns Management, Diagnostics & Grading, Refurbishment & Repair, Data Erasure & Security, Warehousing & Logistics, Remarketing & Resale Preparation, Responsible Recycling, and a Trade-In Platform. The platform processes iOS and Android devices across any model and volume, serving mobile phone providers, leasing companies, resellers, e-commerce partners, and retail businesses.

Differentiator

Problem solved

Functional benefit

Products and services

• DIS-CONNECT CORE Centralized AI-powered software platform that orchestrates the entire connected device lifecycle, including automated triage and testing, guided repair workflows, AI-powered cosmetic grading, certification, and dynamic valuation for iOS and Android devices.
• Trade-In Platform B2B2C one-stop trade-in solution for mobile operators, leasing companies, resellers, e-commerce platforms, and retailers, covering customized development, implementation, and operation of end-customer trade-in programs.
• Returns Management Service Operational service for efficient handling and processing of returned devices across enterprise customers' reverse-logistics operations.
• Refurbishment & Repair Service Expert repair and restoration service to extend device lifespan and prepare returned devices for resale or redeployment.
• Remarketing & Resale Preparation Service Operational service that optimizes end-of-lease or trade-in devices for secondary market value and resale through graded listings.
• Responsible Recycling Service Environmentally sound disposal service for end-of-life devices, supporting circular economy and reduced e-waste.

Quantifiable outcome

• Over 95% grading accuracy
• +2 more outcomes

Segments5 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature5 records

Scale indicators1 record

Recent moves5 records

Expansion highlights4 records

Direct peers

• Phonecheck: Provides device diagnostics, grading, and certification services for the secondary mobile market — directly overlapping with DIS-CONNECT's automated diagnostics, cosmetic grading, and certification modules.
• HYLA Mobile: Operates device trade-in, reuse, and recycling programs for carriers and retailers — a direct competitor in the B2B2C trade-in platform space DIS-CONNECT targets.
• ReCellular: One of the largest US-based device refurbishment, recycling, and resale platforms — competes with DIS-CONNECT on the operational services stack for carriers and retailers.

Broad incumbents

• ecoATM: Operates consumer-facing device trade-in kiosks with automated valuation — a broader recommerce incumbent targeting some of the same mobile trade-in flow DIS-CONNECT serves.
• Assurant: Through its Connected Living business, Assurant runs device trade-in, protection, and lifecycle services for carriers and retailers — adjacent to DIS-CONNECT's enterprise device lifecycle stack.
• Back Market: A leading refurbished electronics marketplace that competes for end-demand and trading partner relationships with DIS-CONNECT's reseller and e-commerce segments.
• Blancco Technology Group: Established provider of certified data erasure and mobile diagnostics — overlapping with DIS-CONNECT's Diagnostic & Erasure module but serving a broader cross-industry customer base.
• Ingram Micro Lifecycle: Offers IT asset disposition, reverse logistics, and device refurbishment at scale — overlaps with DIS-CONNECT's warehousing, returns, and refurbishment services.

Regional players

• Swappa: US-centric peer-to-peer marketplace for used mobile devices — competing indirectly with DIS-CONNECT by enabling direct resale without an enterprise grading intermediary.

Emerging players

• OTM (Original Technology Mobile): European mobile recommerce and trade-in platform — a regional peer operating in a similar niche to DIS-CONNECT across device grading, refurbishment, and resale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/disconnectgermany
• LinkedInlinkedin.com/company/dis-connect-gmbh

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Dis-Connect