What Sercomtel does

Sercomtel S.A Telecomunicações is a Brazilian regional telecommunications operator headquartered in Londrina, Paraná, founded in 1964 as a municipal telephone service and now operating under a Sociedade Anônima structure with the Municipality of Londrina as parent entity. The company is licensed by ANATEL as a concessionária for fixed telephony (STFC), and holds authorization for mobile (SMP) and broadband (SCM) services, with a 2021 authorization extending fixed and broadband operations nationwide across Brazil. Its core products are organized around four pillars: fixed voice plans (Plano Ilimitado Local, Plano Ilimitado Nacional, Plano Mais, Plano Max) delivered over VoIP with a companion mobile/desktop app (Sercomtel Fone); fiber-to-the-home internet marketed as Ligga Fibra; mobile postpaid and prepaid plans operating primarily in DDD 43 (Londrina); and a suite of value-added services including virtual PABX for SMBs, Fone Fácil Condomínio for residential complexes, and a digital content ecosystem (Skeelo, Revistas Já, Clube Sercomtel, Biblioteca Sercomtel).

The underlying technology stack combines VoIP-based fixed line delivery, fiber optic broadband infrastructure, and a regulated mobile network across 292 municipalities in Paraná, supplemented by omnichannel distribution: company-owned retail stores in Londrina, WhatsApp sales lines, a 24/7 103 43 service hotline, and a digital self-service portal. Sercomtel makes money primarily through recurring monthly subscription fees on voice and fiber plans (e.g., R$26.90-R$39.90/month for entry fixed voice), postpaid mobile contracts, prepaid recharges, B2B telephony services, and add-on modules such as caller ID, voicemail, and bundled digital content. The go-to-market targets residential consumers and SMBs as primary segments with a secondary enterprise tier (Sercomtel Voz empresa), distributed through direct-to-consumer retail, WhatsApp inside sales, and reseller channels for prepaid recharges.

Name

Sercomtel

Legal name

Sercomtel S.A Telecomunicações

Website

https://sercomtel.com.br

Company type

Private

Founded year

1964

Operating status

Operating

Headcount range

501–1,000 employees

Ownership category

akta.pro rank

Product category

Telecommunications Services

NAICS

All Other Telecommunications (5178), Wireless Telecommunications Carriers (except Satellite) (517112)

SIC

Telephone Communications (No Radiotelephone) (4813), Radiotelephone Communications (4812), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

VoIP Access & ITSP Services (HDAIAHAD)

akta.pro secondary industries

Cloud PBX & Hosted Telephony (HDAIAHAB), Voice Calling (VoIP) Apps (BPAMACAC)

Keywords

• Fixed telephony services
• Mobile telecommunications
• Fiber broadband internet
• Voip business solutions
• Regional telecom operator

Headquarters

HQ city

Londrina

HQ country

Brazil

HQ region

Latin America

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Technology or R&D, Marketing or Sales

Pricing tiers

Distribution channels5 records

Marketing channels5 records

Core offering

Sercomtel is a Brazilian telecommunications operator providing fixed telephony (STFC), mobile cellular service (SMP), and fiber optic broadband internet (SCM) to residential and business customers across Paraná state. The company operates its own telecommunications infrastructure and offers VoIP-based fixed voice plans, mobile postpaid and prepaid plans, Ligga Fibra fiber internet, and value-added services such as PABX Virtual and digital content subscriptions (Clube, Biblioteca, Revistas).

Product overview

Sercomtel is a Brazilian telecommunications company offering a unified product portfolio centered on fixed telephony, mobile services, and fiber internet. The core offering includes VoIP-based fixed telephone plans (Plano Ilimitado Local, Plano Ilimitado Nacional, Plano Mais, Plano Max) that allow users to take their fixed line on smartphones via the Sercomtel Fone app. The company also provides Ligga Fibra fiber internet service, mobile postpaid and prepaid plans, and a suite of value-added services including PABX Virtual for businesses, Fone Fácil Condomínio for residential complexes, and digital content services (Biblioteca Sercomtel, Revistas Sercomtel, Sercomtel Clube). The product architecture operates as a platform-plus-modules model where the fixed voice and internet services form the core offerings, supplemented by mobile services and various add-on features.

Differentiator

Problem solved

Functional benefit

Brands

• Ligga Fibra: Fiber optic internet service with ultra-high speed
• Sercomtel Fone
• Plano Max
• Plano Ilimitado Nacional
• Plano Ilimitado Local
• Plano Mais
• Sercomtel Biblioteca
• Sercomtel Clube
• Sercomtel Revistas

Products and services

• Plano Ilimitado Nacional VoIP-based fixed telephone plan offering unlimited calls to any fixed or mobile phone anywhere in Brazil, compatible with the Sercomtel Fone app on smartphones and computers.
• Plano Ilimitado Local VoIP-based fixed telephone plan with unlimited local calls to fixed phones within the same DDD area code, including the Sercomtel Fone app for mobile use.
• Plano Mais Economical fixed voice plan providing unlimited local calls to any operator plus unlimited calls to Sercomtel mobile numbers, priced at R$29.90/month with digital invoice.
• Plano Max National fixed voice plan launched in 2024 offering unlimited calls to any fixed or mobile phone anywhere in Brazil, with quick activation and number portability support.
• Ligga Fibra Ultra-high-speed fiber optic broadband internet service marketed under the Ligga brand, providing fast connectivity for gaming, streaming, and general browsing at speeds up to 400 MB.
• Sercomtel Fone Mobile and desktop application that allows customers to use their Sercomtel fixed line on Android, iPhone, or Windows devices, with WhatsApp compatibility.
• Mobile Postpaid Plans Postpaid mobile telephony plans with voice and mobile data coverage in Londrina and surrounding areas (DDD 43).
• Mobile Prepaid Plans Prepaid mobile telephony plans with voice and mobile data for flexible usage without a fixed monthly commitment.
• PABX Virtual Cloud-based business telephone system providing integrated extensions with free local calls between grouped lines regardless of physical address, plus call routing and conference features without physical equipment.
• Fone Fácil Condomínio Integrated telephone and intercom solution for residential condominiums that combines phone and intercom functionality with free calls between residents.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Claro Brasil (América Móvil): Major Brazilian telecom operator providing nationwide mobile, fixed, broadband, and pay TV services. Competes head-to-head with Sercomtel in Paraná, particularly in mobile and broadband segments.
• Oi (Oi S.A.): Incumbent Brazilian telecom operator with significant fixed-line heritage providing nationwide voice, broadband, and pay TV. Historical incumbent in the same fixed-line category as Sercomtel and a competitor in the Paraná region.
• TIM Brasil: Major Brazilian mobile operator with growing fiber footprint offering nationwide wireless and fixed services. Directly competes with Sercomtel's mobile and broadband offerings, particularly in enterprise and consumer segments in Paraná.
• Vivo (Telefônica Brasil): Largest telecom operator in Brazil offering nationwide fixed, mobile, broadband, and pay TV. Directly competes with Sercomtel in the Londrina and Paraná markets with much greater scale and broader service portfolio.

Direct peers

• Algar Telecom: Brazilian regional telecom operator serving Minas Gerais and the Triângulo Mineiro with fixed telephony, mobile, broadband, and B2B ICT services. Closely comparable business model to Sercomtel as a non-incumbent regional player offering triple-play services.
• Unifique: Regional telecom operator in Santa Catarina offering fiber broadband, fixed telephony, mobile, and pay TV. Comparable to Sercomtel as a non-incumbent regional operator expanding fiber and triple-play services.
• Ligga Telecom: Regional telecom operator in Paraná offering fixed broadband and telephony across the same geography as Sercomtel, with fiber internet as a core product. Directly comparable regional competitor with overlapping consumer and SMB customer base.
• Brisanet: Regional fiber-to-the-home operator in Northeast Brazil providing broadband, fixed telephony, and pay TV with a similar regional challenger profile. Comparable to Sercomtel's Ligga Fibra-led broadband strategy and growth-stage regional positioning.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/SercomtelOficia

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sercomtel