Uniserve

What Uniserve does

Uniserve IT Solutions (legal entity: Uniserve Hong Kong Ltd.) is a privately held managed IT services provider (MSP) headquartered in Sheung Wan, Hong Kong, founded in 2008 and operating with 11-50 employees. The company delivers a bundled portfolio of IT support, infrastructure, cloud, IT management, and cybersecurity services to small and medium-sized businesses (SMBs) in Hong Kong, with documented emphasis on six vertical industries: financial services, education, healthcare, legal and professional services, hospitality, and retail. The service offering is built around a hybrid remote and on-site support model with 24/7 monitoring, positioned as an affordable alternative to in-house IT teams for SMBs that lack dedicated IT staff.

Name

Uniserve

Legal name

Uniserve Hong Kong Ltd.

Website

https://uniserveit.com

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

11–50 employees

Short description

Uniserve is a privately held Hong Kong-based managed IT services provider delivering bundled IT support, cloud, cybersecurity, and managed backup services to SMBs across financial services, education, healthcare, legal, hospitality, and retail verticals via a flat-rate subscription model.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Security Systems Services (except Locksmiths) (561621)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Cybersecurity Management for SMB (Managed Security Add‑ons) (BPAEABAG)

akta.pro secondary industries

Cloud Managed Services (M365/Azure/AWS/GCP) (BPAEABAE), Endpoint & Device Management (UEM/MDM) Services (BPAEABAF), Managed Security Services (MSSP) & 24/7 SOC Operations (BPAKAHAA)

Keywords

• Managed IT services
• Cloud infrastructure services
• Cybersecurity solutions
• IT support services
• Disaster recovery services

Headquarters

HQ city

Hong Kong

HQ country

Hong Kong SAR China

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Recurring managed IT services covering help desk support, on-site support, remote support, 24/7 monitoring, server and network support, outsourced IT management, end user device management, IT planning, IT security, and incident response. Delivered as a flat-rate monthly fee for predictable budgeting.
2. Cloud Services: Cloud offerings including Disaster Recovery as a Service (DRaaS), Infrastructure as a Service (IaaS), and Microsoft 365 management and deployment. Billed as part of managed service contracts or as standalone cloud infrastructure fees.
3. Cybersecurity Services: Security services including security awareness training, phishing attack simulation, cybersecurity support, and incident response. Includes bundled SMB Cybersecurity Bundle (email filtering, endpoint protection, cyber insurance guidance, IT systems management).
4. Managed Backup and Disaster Recovery: Veeam VCSP-powered backup covering local servers and Microsoft 365 data, with disaster recovery planning. Delivered as a managed service with local and cloud backup coverage.
5. Managed Firewalls: Managed firewall services including security posture assessment, regular updates, intrusion prevention systems, advanced threat protection, and 24/7 monitoring with detailed reporting.
6. Microsoft Teams Phone: Unified communication platform integrating voice, video, and messaging with Microsoft 365. Includes end-to-end setup, number porting, call queues, routing, and conference bridging.
7. Microsoft Intune Management: Device and application management across organisations covering enrollment, policy enforcement, application deployment, and BYOD support.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Uniserve is a Hong Kong-based managed IT services provider (MSP) that delivers outsourced IT support, infrastructure management, cloud services (DRaaS, IaaS, Microsoft 365), and cybersecurity to small and medium-sized businesses (SMBs). Services are sold as bundled, flat-rate monthly managed contracts combining 24/7 remote helpdesk, on-site support, and proactive monitoring, built on technology partnerships with Microsoft, Veeam, Sophos, 3CX, and AnyNode.

Product overview

Uniserve IT Solutions operates as a managed IT services provider (MSP) offering a comprehensive portfolio of IT support and technology solutions for Hong Kong SMBs. The offering consists of five core service pillars (IT Support and Services, IT Infrastructure Services, Cloud Services, IT Management Services, and Cybersecurity) delivered through a hybrid remote/on-site support model. These core services are supplemented by six integrated solutions built on trusted technology partnerships: Microsoft 365 Solutions (including Modern Workplace and Teams Phone), Microsoft Intune for device management, Managed Firewalls, and Managed Backup by Veeam. The portfolio is designed as a unified managed services offering rather than discrete modular products, with solutions layered to provide end-to-end coverage from daily IT support through advanced cybersecurity and cloud infrastructure.

Differentiator

Problem solved

Functional benefit

Products and services

• IT Support and Services Managed IT support services including help desk, on-site, and remote support for daily IT issues and emergencies, offered to Hong Kong SMBs.
• IT Infrastructure Services 24/7 network monitoring plus server and network support, custom-fit to the needs of business customers in Hong Kong.
• Cloud Services Cloud solutions including Disaster Recovery as a Service (DRaaS), Infrastructure as a Service (IaaS), and Microsoft 365 management and deployment for SMB customers.
• IT Management Services Outsourced IT management including end user device management, IT planning, IT security, and incident response management for SMB clients.
• Cybersecurity Security services including security awareness training, phishing attack simulation, cybersecurity support, and incident response, including a bundled SMB Cybersecurity Bundle.
• Microsoft 365 Solutions Customised Microsoft 365 environments with apps, security, automation, migration, and training delivered as a managed package.
• Modern Workplace with Microsoft 365 Digital workplace transformation using Microsoft Teams, SharePoint, and OneDrive for collaboration, mobility, and digital-first culture.
• Microsoft Intune Device and application management across organisations with security, compliance, and mobility for company-owned and personal (BYOD) devices.
• Microsoft Teams Phone Unified communication platform integrating voice, video, and messaging with Microsoft 365, including end-to-end setup, number porting, call queues, routing, conference bridging, and voicemail transcription.
• Managed Firewalls Advanced network defense with continuous monitoring, threat detection, intrusion prevention systems, and proactive 24/7 management.
• Managed Backup by Veeam Veeam-powered managed backup delivered as a Veeam Cloud & Service Provider (VCSP), covering local servers and Microsoft 365 cloud data with disaster recovery planning.

Quantifiable outcome

• Up to 80% of cyber threats prevented proactively through continuous monitoring and automated patch management
• +4 more outcomes

Segments7 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability5 records

Feature8 records

Partnerships

Five partnerships are on record, tiered core and supporting.

• MicrosoftcoreTechnology or IntegrationUniserve is a Microsoft Silver Partner deploying Microsoft 365, Microsoft Teams Phone, Microsoft Intune, and Modern Workplace solutions. The partnership involves end-to-end setup, configuration, migration, training, and ongoing management of Microsoft environments for SMB customers. As a Microsoft partner, Uniserve also leverages Microsoft 365 Defender and related security tools within its cybersecurity stack.
• VeeamcoreTechnology or IntegrationUniserve is a Veeam Cloud & Service Provider (VCSP) delivering Veeam-powered managed backup covering local servers and Microsoft 365 cloud data. The partnership includes disaster recovery planning, immutable backups, and replication technology. Uniserve's managed backup page explicitly references its VCSP status.
• SophoscoreTechnology or IntegrationUniserve integrates Sophos cybersecurity solutions including Sophos Managed Detection and Response (MDR) with 24/7 AI-powered threat hunting and proactive incident response. Sophos MDR is featured as a core component of Uniserve's ransomware and cybersecurity protection services.
• 3CXsupportingTechnology or Integration3CX is listed as a trusted technology partner, providing unified communications and PBX capabilities that complement Uniserve's managed communications stack alongside Microsoft Teams Phone.
• AnyNodesupportingTechnology or IntegrationAnyNode is listed as a trusted technology partner, providing session border controller (SBC) technology that supports VoIP and communications integrations within Uniserve's managed communications solutions.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Capgemini: Global IT services and consulting firm with a managed services practice covering cloud, infrastructure, and cybersecurity. Comparable as a broad incumbent serving overlapping customer profiles in Asia-Pacific markets including Hong Kong.
• DXC Technology: Global IT services company delivering managed IT, cloud, security, and workplace services across Asia-Pacific. Comparable as a broad incumbent whose SMB-tier offerings overlap with Uniserve's managed-services portfolio.
• HKT Enterprise Solutions: The enterprise arm of Hong Kong Telecommunications (HKT), delivering managed IT, cloud, and cybersecurity services with deep telco-grade infrastructure. Comparable because it pursues the same Hong Kong SMB and mid-market managed-services opportunity and bundles Microsoft 365-class solutions.
• PCCW Solutions: Hong Kong's largest locally headquartered IT services arm of PCCW, providing managed IT, cloud, and cybersecurity to enterprise and government clients across the same six verticals as Uniserve. Comparable because it competes for the same Hong Kong IT services budget pool, though it serves a higher tier of customer size.
• Logicalis: Global IT solutions and managed services provider with a substantial Asia-Pacific presence including Hong Kong, focused on cloud, cybersecurity, and managed IT for mid-market and enterprise clients. Comparable because it sells the same vendor stack (Microsoft, Cisco, security partners) into SMB-to-mid-market segments.

Direct peers

• NTT Com Asia: Hong Kong arm of NTT Communications, providing managed IT, cloud, networking, and security services to mid-market and enterprise customers. Comparable because it operates a comparable managed-services stack and competes for similar Hong Kong-based customers seeking bundled IT outsourcing.
• Automated Systems Holdings: Hong Kong-listed (HKEX: 0771) IT services company delivering managed IT, cybersecurity, and cloud solutions to enterprise and public-sector clients in Hong Kong. Comparable because it offers an overlapping managed-services portfolio and shares the same Hong Kong customer base.

Regional players

• FPT Software: Vietnam-headquartered global IT services firm expanding managed services and digital transformation offerings across Asia-Pacific, including Japan, Singapore, and Hong Kong. Comparable as a regional competitor delivering similar managed IT and cybersecurity services in adjacent Asia-Pacific geographies.

Emerging players

• Ricoh Hong Kong: Hong Kong operations of Ricoh, providing managed IT, document, and workplace services to SMB and mid-market customers. Comparable because it competes for the same SMB managed-IT and modern workplace budgets in Hong Kong.

Others

• SoftwareOne: Global software and cloud licensing services provider with strong Microsoft partnership and Asia-Pacific presence. Comparable as an ecosystem participant that monetizes the same underlying Microsoft and cloud-vendor stack that Uniserve builds its managed services on.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/UniserveIT

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Uniserve