What Customs Broker does

Customs Broker is a German-headquartered, full-service customs agency founded in 2013 and operating from Kelsterbach, Germany with 51-100 employees. The company has been repositioned under the GlobeCross brand following a merger with heyworld that integrated digital customs brokerage with eCommerce logistics operations. Its core offering covers three product lines: e2e eCommerce Logistics (end-to-end warehouse-to-doorstep cross-border orchestration with claimed delivery anywhere in Europe in as little as two days), eCommerce Import Terminals (automated customs clearance combined with airport-based handling for high-volume EU eCommerce imports), and Customs Clearance Solutions (AEO C/S certified brokerage for import, export, and transit procedures across air, rail, sea, and road transport modes).

Underlying the three products is a digital customs clearance infrastructure featuring direct interfaces to customer ERP/WMS systems, customs authorities, and logistics partners, with automated data transfers developed by logistics professionals. The company holds AEO C/S (Authorized Economic Operator Customs Simplifications) certification, a formal EU designation that confers streamlined customs procedures and a recognized compliance posture. The technology differentiator is interoperability across the customs and logistics stack, with performance speed—particularly two-day European delivery—used as the headline operational claim.

Revenue mechanics are not publicly disclosed but the model appears to be B2B service-based, with recurring customs brokerage work and project-based or volume-based eCommerce logistics contracts. The company sells through an enterprise field sales motion targeting two primary segments: large global machinery manufacturers requiring complex cross-border logistics compliance, and fast-growing eCommerce brands requiring fast, compliant delivery into the EU. The horizontal segmentation approach and direct enterprise GTM suggest reliance on a limited number of mid-to-large B2B accounts rather than SMB volume distribution, though specific customer logos were not disclosed in the available data.

Name

Customs Broker

Website

https://customs-broker.de

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

51–100 employees

Short description

Customs Broker (GlobeCross) is a German customs agency offering digital customs clearance and eCommerce logistics services to global machinery manufacturers and fast-growing eCommerce brands operating cross-border trade into and across the EU.

Ownership category

akta.pro rank

Product category

Cross-Border Customs Brokerage & eCommerce Logistics

NAICS

Freight Transportation Arrangement (488510)

SIC

Arrangement Of Transportation Of Freight & Cargo (4731)

akta.pro primary industry

Customs Consulting & Brokerage Outsourcing (Managed Brokerage, Brokerage Operations) (TLACAFAI)

akta.pro secondary industries

E-commerce Cross-Border Air Parcel Forwarding (DDP/DDU, De Minimis) (TLACAAAJ), Import Customs Clearance (Entry Filing & Release) (TLACAFAA), Cross-border Fulfillment, Customs Brokerage & Duties Management (CRAFAMAI)

Keywords

• Customs clearance services
• Cross-border logistics
• ECommerce fulfillment
• EU customs brokerage
• Import export compliance

Headquarters

HQ city

Kelsterbach

HQ country

Germany

HQ region

Europe

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Customs Brokerage Services: AEO C/S certified customs clearance services for import, export, and transit operations across air, rail, sea, and road transportation modes

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

Customs Broker (operating as GlobeCross) is an AEO C/S certified customs agency and cross-border eCommerce logistics provider that delivers AEO C/S certified customs brokerage for import, export, and transit procedures across air, rail, sea, and road transport modes, alongside end-to-end cross-border eCommerce logistics orchestration that moves goods from warehouse to European customers' doorsteps in as little as 2 days. The offering combines automated customs clearance with airport-based eCommerce import terminals and direct digital interfaces between customer systems, authorities, and logistics partners.

Product overview

GlobeCross (CB Customs Broker) offers a unified platform of three integrated core services: e2e eCommerce Logistics handles end-to-end fulfillment from warehouse to final customer delivery across Europe; eCommerce Import Terminals provides automated customs clearance combined with airport-based handling for high-volume EU eCommerce imports; and Customs Clearance Solutions delivers AEO C/S certified brokerage for import, export, and transit across all transport modes. The three products function as an integrated end-to-end cross-border trade solution combining digital customs clearance with seamless eCommerce logistics.

Differentiator

Problem solved

Functional benefit

Brands

• CB Customs Broker: Customs brokerage solutions brand mentioned as part of the company formation, providing AEO C/S certified EU customs clearance services.

Products and services

• e2e eCommerce Logistics End-to-end cross-border eCommerce logistics service that orchestrates the full flow from warehouse to customer's doorstep, delivering anywhere in Europe in as little as 2 days for eCommerce brands needing fast, compliant European fulfillment.
• eCommerce Import Terminals High-volume eCommerce import handling solution that combines automated customs clearance with airport-based processing to remove friction, reduce risk, and keep parcels moving for EU-bound eCommerce imports.
• Customs Clearance Solutions AEO C/S certified customs brokerage service covering import, export, and transit procedures across all transport modes (air, rail, sea, and road) within the EU for businesses needing compliant customs handling.

Quantifiable outcome

• Delivery anywhere in Europe in as little as 2 days

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• heyworldcoreStrategic or Co-development PartnerCB Customs Broker and heyworld joined forces to create GlobeCross, combining digital customs clearance with seamless eCommerce logistics to offer end-to-end cross-border solutions. This partnership integrates customs brokerage expertise with eCommerce logistics capabilities.

Scale indicators1 record

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• DHL Global Forwarding: World's largest air and ocean forwarder with extensive customs brokerage operations across the EU and a dedicated cross-border eCommerce product. Competes with GlobeCross on both the customs clearance and end-to-end eCommerce logistics layers, with materially greater scale and enterprise reach.
• Kuehne+Nagel: Global Top-3 forwarder offering customs clearance, contract logistics, and integrated eCommerce logistics via KN Logistics. Directly comparable to GlobeCross on multi-modal customs brokerage and on integrated cross-border parcel services for enterprise shippers.
• Hellmann Worldwide Logistics: Germany-headquartered mid-tier global forwarder with strong European customs and eCommerce logistics capabilities. Similar target customer profile (German mid-market manufacturers and growing eCommerce brands) and comparable AEO-grade clearance services.
• DSV: Top-3 global freight forwarder with a large European customs and road/air cross-border business, recently expanded via Schenker integration. Competes with GlobeCross on EU customs clearance and on cross-border logistics for both industrial and consumer-goods shippers.
• UPS Supply Chain Solutions (Customs Brokerage): UPS's forwarding and customs brokerage division handles EU import/export clearance and cross-border parcel flows. Comparable to GlobeCross's bundled offering — particularly for eCommerce brands — and significantly larger in scale and network coverage.
• Maersk Logistics & Services (Customs): Maersk's end-to-end logistics arm provides customs clearance and cross-border eCommerce fulfillment across European gateways. Competes with GlobeCross on integrated customs + logistics bundles for both B2B and B2C cross-border flows.
• FedEx Trade Networks: FedEx's customs brokerage and cross-border logistics arm, including cross-border eCommerce solutions targeting EU imports. Head-to-head with GlobeCross on integrated customs + delivery for Asian-origin eCommerce parcels into Europe.

Direct peers

• Customs Support Group: Amsterdam-headquartered European customs brokerage with digital clearance capabilities, AEO-equivalent status, and multi-modal (air, sea, road) services across Europe. Closest pure-play comparable to CB Customs Broker's customs brokerage line and a head-to-head competitor for mid-market importers.
• AEB (AEB GmbH): Stuttgart-based provider of customs software plus managed customs services, with strong German mid-market presence. Competes directly with GlobeCross on digital customs clearance workflows and AEO-related compliance offerings, particularly for machinery manufacturers and industrial shippers.

Emerging players

• BORDERWISE: Digital-first customs broker focused on cross-border eCommerce flows into the EU, combining automated clearance with last-mile orchestration. Niche overlap with GlobeCross on the eCommerce Import Terminals product and on the same fast-growing Chinese-origin parcel customer segment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/cb-customs-broker-gmbh

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Customs Broker