Name

Open Contact

Legal name

Open Contact S.r.l.

Website

https://opencontact.it

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

51–100 employees

Ownership category

akta.pro rank

Product category

Contact Center Outsourcing / BPO Services

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Telephone Answering Services (561421), Management Consulting Services (54161)

SIC

Communications Services, Nec (4899)

akta.pro primary industry

General Customer Service & Contact Center Operations (BPAAAAAA)

akta.pro secondary industries

General Customer Service (Order/Account/Inquiries) (BPAAABAA), Technical Support & Helpdesk Contact Centers (BPAAAAAI), Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN)

Keywords

• Contact center outsourcing
• Inbound customer care
• Outbound telemarketing
• Teleselling services
• Back office services

Headquarters

HQ city

Monza

HQ country

Italy

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Contact Center Outsourcing Services: Open Contact provides outsourced contact center services (inbound and outbound) to businesses, operating as a BPO (Business Process Outsourcing) partner. Revenue is generated through managed service contracts where Open Contact handles all or part of a client's customer communication operations. Services include customer care, telemarketing, teleselling, appointment setting, digital communication, back office/data entry, and 24/7 support.
2. Consulting and Strategic Services: Strategic consulting services for customer experience optimization, including workforce optimization, metrics and performance analysis, and assessment and benchmark services. These are offered as advisory engagements alongside outsourcing services.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Open Contact is a contact center and BPO outsourcing provider operating from a single site in Monza, Italy, delivering inbound customer care, outbound telemarketing/teleselling, appointment setting, H24/7 call center services with a toll-free number, virtual telephone receptionist, CUP healthcare booking management, digital communication (SMS and social customer care), back office and automated data entry, and strategic customer experience consulting. Services are provided as tailor-made, multichannel solutions staffed by trained native-language operators.

Product overview

Open Contact is a contact center outsourcing company operating from a single facility in Monza, Italy, offering an integrated portfolio of inbound and outbound call center services. The core offering consists of Customer Care Inbound (handling incoming customer calls with native-language operators) and Customer Care Outbound (proactive telemarketing, lead generation, appointment setting, surveys, and market research). Supporting the core services are specialized modules including a 24/7 H24 Call Center with a toll-free verde number, Gestione C.U.P. (healthcare appointment booking management), a Virtual Telephone Receptionist (24/7), Teleselling services with up-selling/cross-selling capabilities, Digital Communication (SMS Marketing and Social Customer Care), Data Entry / Back Office services with automated processing, and a Strategic Customer Experience Consulting practice (workforce optimization, KPI analysis, and benchmarking). Additional channels include Live Chat and Help Desk services. The company positions itself as a 'tailor-made' (sartorial) outsourcing partner, integrating technology with human operators to create multichannel customer experiences.

Differentiator

Problem solved

Functional benefit

Products and services

• Customer Care Inbound Inbound customer care and support service where trained operators receive incoming calls to provide assistance, answer questions, and resolve customer issues on behalf of client companies, operating from the Monza contact center with native-language agents.
• Customer Care Outbound Outbound calling service where operators proactively contact target audiences on behalf of client companies to promote products/services, set appointments, invite to events, conduct surveys/market research, measure satisfaction, and run customer retention campaigns.
• Call Center H24 (24/7) Round-the-clock inbound call center service available 24 hours a day, 7 days a week, with a dedicated team of operators and a toll-free (verde) number for continuous customer communication and support, including holiday and overnight coverage.
• Gestione C.U.P. (Centro Unico Prenotazioni) Single booking center management service for scheduling and managing medical appointments, controlling acceptance calendars, managing cancellations, and monitoring healthcare service variations for hospitals, clinics, and medical practices.
• Segreteria Telefonica Virtuale per Aziende Virtual telephone receptionist service for businesses, providing 24/7 call handling, message taking, and routing to ensure no calls are missed.
• Servizi di Teleselling per Aziende Telephone-based sales service where skilled operators contact prospects to present and sell products or services, perform up-selling and cross-selling, and build lasting customer relationships following structured sales scripts.
• Servizi di Comunicazione Digitale per Aziende Digital communication services including SMS marketing campaigns (automated, programmed, personalized messaging across the customer journey) and social customer care (support and assistance via social media platforms).
• Servizi Data Entry / Back Office per Aziende Back office and data entry outsourcing service offering automated data insertion, database management, and process optimization to reduce internal costs while maintaining high quality standards.
• Consulenza Customer Experience Strategica Strategic consulting service focused on customer experience optimization, including workforce optimization (forecasting, scheduling), metrics and performance analysis (KPI monitoring), and assessment and benchmarking for process mapping and competitive analysis.
• Servizio Presa Appuntamenti Appointment scheduling service where operators conduct territory research, identify potential clients, and generate qualified commercial appointments (in-person or telephone) for client's sales agents, including agenda management and reporting.
• Live Chat Real-time chat support service for inbound customer interactions, enabling text-based customer care alongside traditional phone and email channels.
• Servizio Help Desk Technical help desk service providing inbound customer support for troubleshooting, information requests, and issue resolution across various customer service needs.

Quantifiable outcome

• Open Contact enables clients to contact significantly more customers per day compared to traditional field sales, with call centers able to reach five times more contacts than a single field sales representative.
• +2 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Concentrix: Concentrix is a global customer experience and BPO giant offering inbound/outbound contact center, digital CX, and consulting services across industries. It competes with Open Contact for Italian enterprise contracts as part of a far broader portfolio of services.
• Webhelp (now Concentrix + Webhelp): Webhelp is a large European-origin CX and BPO player (now merged with Concentrix) with multilingual contact center operations. It is comparable to Open Contact in core offering but with multi-country scale and capability that exceeds what Open Contact can deliver from its single Monza site.
• Foundever: Foundever (formerly Sitel/SYKES) is a global CX outsourcing provider with European operations offering customer care, sales, and technical support across multiple channels. It is comparable to Open Contact in service mix but operates at significantly larger scale and broader geography.
• AlmavivA Contact: AlmavivA is a large Italian IT services and BPO conglomerate with a dedicated contact center business unit serving public administration, healthcare, and large enterprise clients. It overlaps with Open Contact's regulated-vertical work (e.g., healthcare CUP, public-sector CX) but at substantially greater scale.
• Teleperformance: Teleperformance is the world's largest omnichannel contact center and CX outsourcing provider, operating across more than 90 countries with deep Italian delivery capability. It is a broad incumbent competing for the same enterprise outsourcing RFPs, though at much larger scale and broader geographic reach.
• Majorel (now part of Teleperformance): Majorel was a global CX outsourcing company with strong European presence delivering digital-first customer service and contact center operations. It served similar enterprise verticals as Open Contact but at much broader geographic and operational scale.

Direct peers

• Covisian: Covisian is an Italy-headquartered contact center and customer experience outsourcing provider with operations across multiple European and Latin American markets. It directly competes with Open Contact in Italian inbound/outbound call center and CX outsourcing for enterprise and B2B clients.
• Comdata Group: Comdata Group is a major European BPO and customer management company with significant Italian operations delivering inbound customer care, outbound sales, and digital CX services. It overlaps directly with Open Contact's core offering for enterprise and mid-market clients.
• CGS (Contact Group Services): CGS is an Italian-based contact center and BPO operator offering inbound/outbound customer care, telemarketing, and back-office services to enterprise clients. It is comparable to Open Contact in scale, geography, and service scope within the Italian mid-market.
• Transcom: Transcom is a global customer experience and contact center outsourcing provider with Italian operations, delivering inbound customer support, sales, and technical help desk services. It competes for many of the same Italian enterprise and BPO contracts Open Contact targets.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xtwitter.com/opencontact
• Facebookfacebook.com/opencontact
• LinkedInit.linkedin.com/company/open-contact-srl
• Instagraminstagram.com/opencontactsrl

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Open Contact