What Pickpoint does

Pickpoint is a privately held pharmacy technology company founded in 2001 and headquartered in Fremont, California. The company designs, manufactures, and sells automated pharmacy workflow and prescription retrieval systems serving six primary customer verticals: chain and independent retail pharmacies, hospitals, clinics and urgent care facilities, Indian Health Services, Veterans Affairs, Federally Qualified Health Centers, and the Department of Defense. With 11 to 50 employees and approximately 140 deployed sites worldwide, Pickpoint operates across the continental U.S. (including more than 120 Alaska locations alone), Hawaii, Guam, American Samoa, and selected sites in Europe, the Middle East, Asia, the Caribbean, and South America.

The company sells two core product lines: the Will Call System, an LED light-guided pharmacy bag dispensing system with a patented Power Rail architecture that eliminates the need for battery replacement; and the Remote Dispensing System, which extends telepharmacy dispensing to remote clinics and points-of-care with cabinet configurations storing up to 1,080 SKUs (large) or 648 SKUs (small). Modular add-ons include Central Fill software for multi-site pharmacy operations and an Outbound Communication module for automated patient notifications. Both systems integrate with Epic and 32 other pharmacy management platforms, hold SOC 2 Type 2 certification, and meet HIPAA, Joint Commission, and DoD security standards.

Pickpoint's revenue model combines one-time hardware sales (cabinets, rails, hangers, and bags), recurring replacement supply sales (consumables with approximately 7 percent bag replacement every seven months under normal use), and enterprise software subscriptions for Central Fill and multi-site management. Go-to-market is conducted through an enterprise field sales motion with no public pricing; quotes are customized per pharmacy size and configuration, and contracts are typically multi-year. The company has no disclosed external funding rounds, no parent company, no subsidiaries, and no M&A activity on record.

Name

Pickpoint

Legal name

PickPoint

Website

https://pickpoint.com

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

11–50 employees

Short description

Pickpoint is a pharmacy technology company founded in 2001 that sells LED light-guided Will Call and Remote Dispensing systems to retail pharmacies, hospitals, Indian Health Services, Veterans Affairs, and Department of Defense facilities, with 140-plus deployed sites worldwide.

Ownership category

akta.pro rank

Product category

Pharmacy Automation Hardware

NAICS

Navigational, Measuring, Electromedical, and Control Instruments Manufacturing (33451)

SIC

Surgical & Medical Instruments & Apparatus (3841)

akta.pro primary industry

Pharmacy Information Systems (PIS) & Dispensing Workflow (HLACAKAC)

akta.pro secondary industries

Provider/Health-System Telehealth + In-House/Owned Pharmacy Integration (HLALAIAB), Connected Therapeutics & Smart Drug Delivery Monitoring (HLACAFAL)

Keywords

• Pharmacy automation systems
• Prescription retrieval systems
• Telepharmacy dispensing
• Automated will call systems
• Remote medication dispensing

Headquarters

HQ city

Fremont

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Hardware or Manufacturing

Cost components

Personnel, Supply Chain, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Hardware Systems Sales: Sale of Will Call System and Remote Dispensing System hardware including cabinets, rails, bags, and hangers. Includes system planning, delivery, installation, training, and ongoing support as part of implementation.
2. Replacement Supplies: Ongoing sales of replacement supplies including bags, hangers, and consumables for the Will Call System.
3. Enterprise Software: Enterprise-level software for managing remote clinics, reporting at clinic and enterprise level, and inventory management across entire networks.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

PickPoint designs, manufactures, and supports automated pharmacy workflow hardware and software systems. Its two flagship products are the Will Call System, an LED light-guided prescription retrieval and bag dispensing system with patented battery-free power rail technology, and the Remote Dispensing System, which enables telepharmacy dispensing at remote clinics and points-of-care. The company also sells replacement supplies and add-on modules including Central Fill workflow software and Outbound Patient Communication tools.

Product overview

PickPoint is a pharmacy technology company specializing in automated pharmacy workflow solutions and prescription retrieval systems. The product portfolio centers on two core systems: the Will Call System (LED light-guided pharmacy will call/bag system) and the Remote Dispensing System (for remote and telepharmacy dispensing). The Will Call System serves as the primary in-pharmacy solution with modular add-ons including Central Fill integration for centralized pharmacy operations, Outbound Communication for automated patient notifications, and patented no-battery power rail technology. The Remote Dispensing System extends pharmacy services to remote clinics and points-of-care with scalable cabinet configurations. Both systems integrate with Epic and other pharmacy management systems, share SOC 2 Type 2 compliance, and are designed for quick deployment with modular and scalable configurations. The company also offers replacement supplies and consumables.

Differentiator

Problem solved

Functional benefit

Products and services

• Will Call System LED light-guided pharmacy will call and bag dispensing system that fits any size pharmacy. Features patented battery-free power rail technology and integrates with Epic and 32 other pharmacy management systems.
• Will Call System - Central Fill Central Fill workflow and toting software add-on that handles loading, shipping, and receiving of prescriptions from a central pharmacy to local pharmacies. Provides real-time multi-site visibility with automated outbound communications and reverse logistics.
• Will Call System - Outbound Communication Patient-Direct Communications System add-on providing automated outbound patient messaging via text, voice message, or email. Includes prescription ready notifications, pickup reminders, refill exception alerts, auto-fill notifications, and return-to-stock reminders.
• Remote Dispensing System Remote and after-hours pharmacy dispensing system that extends telepharmacy at point-of-care to clinics and remote facilities. Available in two cabinet sizes: large (up to 90 rows / 1,080 SKUs) and small (up to 54 rows / 648 SKUs).

Quantifiable outcome

• Patient wait time reduced by 92%
• +5 more outcomes

Named customers14 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature5 records

Partnerships

Three partnerships are on record, tiered core.

• Epic SystemscoreTechnology or IntegrationPickPoint Will Call System integrates with Epic pharmacy management software. The integration enables seamless connection for real-time bilateral communication, facilitating coordinated efforts across pharmacy locations with immediate updates and prescription status visibility.
• Pharmacy Management System PartnerscoreTechnology or IntegrationPickPoint systems integrate with pharmacy management systems. The Remote Dispensing System integrates with pharmacy management systems shown on their interface partners page. The Will Call System works with most popular pharmacy management and workflow systems including Epic and 32 other management systems.
• ECAT (Defense Medical Standardization Board)coreOthersVA Pacific Islands case study notes the PickPoint Remote Dispensing System is 'Available on ECAT' - the Defense Medical Standardization Board ordering system for medical/surgical supplies.

Scale indicators6 records

Expansion highlights6 records

Direct peers

• Omnicell: Omnicell is the largest U.S. pharmacy automation vendor, offering central pharmacy dispensing, will-call, IV compounding, and medication management solutions that directly overlap PickPoint's Will Call and Remote Dispensing categories for hospital and retail pharmacy customers.
• ARxIUM: ARxIUM offers pharmacy automation solutions including blister card adherence packaging, dispensing robotics, central fill systems, and pharmacy management software, addressing the same workflow and dispensing categories as PickPoint.
• RxSafe: RxSafe builds pharmacy automation hardware and software — including will-call storage, dispensing, and inventory systems — that closely parallels PickPoint's LED-guided will-call and remote dispensing product set.
• ScriptPro: ScriptPro provides robotic prescription dispensing, central fill, and pharmacy workflow systems for retail and outpatient pharmacies, making it a direct competitor to PickPoint's Will Call and Remote Dispensing System lines.
• BD (Becton, Dickinson and Company): BD acquired Parata Systems to build a pharmacy automation business spanning robotic dispensing, vial filling, and central fill/adherence packaging, competing head-to-head with PickPoint in dispensing workflow and central fill for retail and health-system pharmacies.
• Swisslog Healthcare: Swisslog Healthcare's PillPick and related pharmacy automation portfolio compete in central fill, unit-dose dispensing, and inventory management for hospital pharmacies, overlapping PickPoint's dispensing and central-fill workflow offerings.
• Innovation Associates: Innovation Associates provides pharmacy automation including vial filling, high-volume dispensing, and central fill workflow solutions used by retail, mail-order, and health-system pharmacies — overlapping with PickPoint's dispensing and workflow footprint.

Broad incumbents

• McKesson: McKesson operates retail pharmacy, specialty pharmacy, and central-fill/automation services (e.g., McKesson Pharmacy Systems, US Oncology), giving it broad incumbency in pharmacy workflow and dispensing adjacent to PickPoint's narrower niche.
• Cardinal Health: Cardinal Health is a top-three U.S. pharmaceutical distributor with an at-scale pharmacy services segment (including Cordavis biosimilars and OutcomesMTM), serving as a broad incumbent with overlapping pharmacy operations relevance to PickPoint's chain and health-system customers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pickpoint