HelpLine

What HelpLine does

HelpLine of Delaware and Morrow Counties, Inc. is a 501(c)(3) nonprofit social services agency founded in 1970 and headquartered in Delaware, Ohio. It operates as the only comprehensive 24/7 crisis resource in North Central Ohio, delivering a free crisis hotline and text line (740.369.3316 / 419.947.2520 / 1.800.684.2324; text HELPLINE to 898211), the 988 Suicide and Crisis Lifeline, 211 information and referral services, and an online resource directory hosted on the third-party iCarol platform. The organization also runs the Connections Volunteer Center (60+ partner organizations, $8M+ in cumulative volunteer service hours over 25+ years), the Sexual Assault Response Network (SARN) providing 24/7 in-person hospital and law enforcement accompaniment across five counties, the Crisis Engagement Coordination Program for treatment linkage, and an evidence-based prevention portfolio spanning Signs of Suicide screening, QPR gatekeeper training, the Thank Goodness I'm Me (TGIM) relational aggression curriculum, Youth-Led Councils, and the Sages & Seekers intergenerational program.

The agency's core technology is a blended crisis and information hotline platform that integrates the 988 national lifeline with 211 information and referral, one of only four such blended operations certified in Ohio and accredited by Inform USA, the Ohio Department of Behavioral Health, and the American Association of Suicidology. HelpLine maintains three physical offices (Delaware, Mt. Gilead, Upper Sandusky), employs more than 45 staff, and serves approximately 19,000 contacts annually across Delaware, Morrow, Crawford, Wyandot, Union, Logan, Shelby, and Miami counties.

HelpLine is governed by an independent Board of Directors and operates with no parent organization. Its revenue model is entirely non-commercial and free-to-end-user: funding is sourced from government grants (Delaware-Morrow Mental Health & Recovery Services Board, Ohio Attorney General Crime Victims Services Office, Ohio Office of Criminal Justice Services, Ohio Department of Health, SourcePoint), partnerships with United Ways of Delaware, Morrow, and Union counties, and private donations including text-to-give campaigns. The go-to-market is community-led, relying on referrals from schools, hospitals, law enforcement, and a network of 60+ local nonprofits rather than paid marketing.

Name

HelpLine

Legal name

HelpLine of Delaware and Morrow Counties, Inc.

Website

https://helplinedelmor.org

Company type

Private

Founded year

1970

Operating status

Operating

Headcount range

11–50 employees

Short description

HelpLine is a Delaware, Ohio-based nonprofit operating the only comprehensive 24/7 crisis hotline, text line, 988 lifeline, and 211 information/referral service across eight North Central Ohio counties, delivering free crisis intervention, victim services, and prevention education with 45+ staff.

Ownership category

akta.pro rank

Product category

Crisis Intervention and Community Mental Health Services

NAICS

Emergency and Other Relief Services (624230), Individual and Family Services (6241), Other Individual and Family Services (624190)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Mental Health & Crisis Support Services (BPAGAEAH)

akta.pro secondary industries

Crisis Support, Suicide Prevention & Acute Behavioral Triage Platforms (HLALAEAI), Crisis Response & Threat Assessment (Suicide Prevention, Violence Prevention) (EDAJAIAH), Domestic Violence & Abuse Support Services (BPAGAEAD)

Keywords

• Crisis intervention services
• Suicide prevention training
• Information and referral
• Sexual assault response
• Community mental health

Headquarters

HQ city

Delaware

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Government Grants and Funding: Partially funded by SourcePoint, Ohio Attorney General's Crime Victims Services Office, Ohio Office of Criminal Justice Services, Ohio Department of Health, and the Delaware-Morrow Mental Health & Recovery Services Board.
2. Private Donations: Supported by private donations from individuals and organizations. The organization operates donation capabilities including text-to-donate campaigns.
3. United Way Partnerships: Partner of the United Ways of Delaware, Morrow, and Union counties providing funding support.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels4 records

Core offering

HelpLine operates a 24/7 crisis hotline and text line that provides immediate emotional support, suicide prevention through the 988 lifeline, and information/referral services via 211 to residents across eight North Central Ohio counties. The organization supplements crisis response with prevention education programs (suicide prevention, violence prevention), sexual assault and victim advocacy services, a Crisis Engagement Coordination Program for treatment referrals, and a Connections Volunteer Center that matches community members with nonprofit volunteer opportunities.

Product overview

HelpLine is a nonprofit social services agency offering a coordinated portfolio of crisis support, prevention education, and volunteer engagement programs across eight North Central Ohio counties. The core service is its 24/7 crisis hotline and text line (including 211 information/referral and 988 suicide prevention lifeline), which serves as the region's only comprehensive 24/7 resource. This is supported by specialized programs including Sexual Assault and Victim Services (SAVS) and the Sexual Assault Response Network (SARN) for survivor support, the Crisis Engagement Coordination Program for treatment referrals, and Connections Volunteer Center for volunteer matching. Prevention offerings span Suicide Prevention & Training (Signs of Suicide program, QPR gatekeeper training), Violence Prevention (Thank Goodness I'm Me, Youth-Led Councils), and the award-winning Sages & Seekers intergenerational program. HelpLine also provides a Youth Mental Health Resource Hub for community education. The organization operates three offices and responds to approximately 19,000 requests annually.

Differentiator

Problem solved

Functional benefit

Brands

• Sexual Assault Response Network (SARN): Provides emotional support, crisis intervention, and advocacy for sexual assault survivors in Delaware, Morrow, Crawford, Wyandot, and Union counties.
• Connections Volunteer Center
• Sages & Seekers
• Thank Goodness I'm Me (TGIM)
• Crisis Engagement Coordination Program (CEC)

Products and services

• 24/7 Crisis Hotline and Text Line Free, confidential 24/7 phone and text line connecting callers in crisis with trained specialists who provide immediate emotional support and connect them to community resources. Reachable via multiple local numbers and by texting HELPLINE to 898211.
• 211 Information and Referral Information and referral service connecting residents across HelpLine's eight-county service area to vital health and human services.
• 988 Suicide and Crisis Lifeline National suicide and crisis lifeline answered by HelpLine as one of four Ohio agencies certified to operate a blended 988/211 crisis prevention hotline.
• Crisis Engagement Coordination Program (CEC)

Quantifiable outcome

• Responds to approximately 19,000 requests annually for crisis support and community resources
• +2 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Twelve partnerships are on record, tiered core and supporting.

• Morrow County HopelinecoreStrategic or Co-development Partner · 1 January 1996Morrow County's Hopeline merged into HelpLine in 1996, formalizing HelpLine's presence as 'HelpLine of Delaware and Morrow Counties, Inc.'
• Delaware-Morrow Mental Health & Recovery Services BoardcoreStrategic or Co-development PartnerHelpLine is a provider agency of the Delaware-Morrow Mental Health & Recovery Services Board, receiving funding and strategic alignment for mental health and crisis services in the region.
• United Ways of Delaware, Morrow, and Union CountiescoreStrategic or Co-development PartnerPartner of the United Ways providing funding support and collaborative community engagement across three counties.
• SourcePointsupportingStrategic or Co-development PartnerPartial funder of HelpLine services, particularly supporting programs for older adults and community wellness.
• Ohio Wesleyan UniversitycoreStrategic or Co-development PartnerStrategic merger with Ohio Wesleyan University's 'The Listening Post' in 1974 expanded HelpLine's reach. Current partner for Denim Day campus awareness events.
• Ohio Department of Behavioral HealthcoreStrategic or Co-development PartnerHelpLine is certified by the Ohio Department of Behavioral Health for crisis and mental health services.
• American Association of SuicidologycoreStrategic or Co-development PartnerHelpLine is certified by the American Association of Suicidology for suicide prevention and crisis intervention services.
• Inform USAcoreStrategic or Co-development PartnerHelpLine is accredited by Inform USA, the national trade association for information and referral services.
• Mental Health AmericasupportingStrategic or Co-development PartnerPartnership for Youth Mental Health Resource Hub, providing resources and materials for kids and teens in collaboration with Mental Health America.
• End Violence Against Women International (EVAWI)supportingStrategic or Co-development PartnerHelpLine SAVS uses EVAWI's 'Start by Believing' campaign for Sexual Assault Awareness Month outreach and education.
• Ohio Suicide Prevention CoalitionsupportingStrategic or Co-development PartnerSponsor of HelpLine's Youth Mental Health Resource Hub, partnering on suicide prevention education and awareness.
• 60+ Local NonprofitscoreStrategic or Co-development PartnerConnections Volunteer Center has partnered with more than 60 organizations in Delaware County, reinvesting over $8 million in volunteer service hours back into the community over 25+ years.

Scale indicators4 records

Recent moves9 records

Expansion highlights5 records

Broad incumbents

• National Alliance on Mental Illness (NAMI): National mental health advocacy and education organization that delivers overlapping support groups, public education, and crisis navigation services. Functions as an adjacent, broader-scope peer in the same community mental health ecosystem.
• 2-1-1 (United Way Worldwide): National 211 information and referral backbone that HelpLine locally implements. Operates the same free, hotline-based I&R model at national scale, including 988 coordination, and is a key partner/competitor in the same funder ecosystem.

Regional players

• Ohio Suicide Prevention Coalition: Statewide coalition that sponsors HelpLine's Youth Mental Health Resource Hub. Operates overlapping suicide prevention training, awareness, and education programming in Ohio and is a natural state-level peer and collaborator.
• Frontier Behavioral Health: Regional behavioral health provider in Washington state operating crisis services, information and referral, and community education programs. Strong structural peer to HelpLine in scope and regional nonprofit model, though operating in a different geography.

Direct peers

• Crisis Text Line: National 24/7 text-based crisis intervention service that competes for the same at-risk population HelpLine serves, particularly younger users who prefer text over voice. Operates a similar free, grant- and donor-funded model at far greater scale.
• The Trevor Project: National 24/7 crisis intervention and suicide prevention service for LGBTQ+ youth operating phone, text, and chat channels. Highly comparable in service design, target use case (crisis intervention), and donor/grant funding model.
• Vibrant Emotional Health (988 Lifeline Administrator): National administrator of the 988 Suicide & Crisis Lifeline that HelpLine answers calls for. Vibrant is the policy, funding, and routing backbone behind HelpLine's 988 service line and the most direct functional peer in crisis-line operations.

Others

• SourcePoint: Delaware County aging services agency that partially funds HelpLine's older-adult programming, including Sages & Seekers. Comparable in nonprofit community-services model and overlapping focus on older adults, but not a direct service competitor.

Emerging players

• Mental Health America: National nonprofit that partners with HelpLine on the Youth Mental Health Resource Hub and operates overlapping prevention, screening, and education programming. Comparable in mission and grant-funded model, but with a national rather than regional footprint.
• Network of Care for Behavioral Health: Online community resource directory and behavioral health information platform used by counties and states. Comparable to HelpLine's online resource directory (icarol.com) for the information and referral portion of the service mix.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/HelpLineDelMor
• LinkedInlinkedin.com/company/helplinedelmor

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about HelpLine