On Hold Media Services
On Hold Media Services, founded in 1991 and based in Matawan, NJ, produces customized on-hold audio messaging, auto attendant voice services, graphic design, advertising placement, and public relations for U.S. businesses with high phone traffic.
- Company typePrivate
- Founded1991
- HeadquartersMatawan, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What On Hold Media Services does
On Hold Media Services is a privately held, independently owned media and creative services firm founded in 1991 and headquartered in Matawan, New Jersey, with a secondary office in Naples, Florida. The company produces customized on-hold audio messaging — including scriptwriting, professional voice talent, pre-licensed music beds, and state-of-the-art digital playback hardware that supports VOIP digital formats — for U.S. businesses that handle significant phone traffic. Named customers disclosed publicly span food distribution, orthodontics, insurance, automotive dealerships, and legal services, primarily across the New Jersey and New York markets.
Beyond its core on-hold messaging offering, the company operates a broader services portfolio covering graphic design, advertising placement across print, TV, radio, digital, and social channels (including rate negotiation), public relations through its affiliated ContactsMedia division (which places clients on local, regional, and national TV and radio news programs), and complementary auto attendant / after-hours voice messaging. It also supplies the digital playback units installed at customer sites.
The business model is services-based and direct-sales-led, with a primary monthly recurring component from on-hold messaging subscriptions and professional-services revenue from creative and media placement work. Pricing is quote-based and not publicly disclosed; messaging plans are customized to each client's needs. The company markets itself through its website, Facebook, direct phone/email outreach, and customer testimonials, with no disclosed external funding, institutional investors, or headcount beyond the 1–10 employee range.
On Hold Media Services firmographics
Firmographics- Name
- On Hold Media Services
- Legal name
- On Hold Media Services
- Website
- https://onholdservices.com
- Company type
- Private
- Founded year
- 1991
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- On Hold Media Services, founded in 1991 and based in Matawan, NJ, produces customized on-hold audio messaging, auto attendant voice services, graphic design, advertising placement, and public relations for U.S. businesses with high phone traffic.
- Ownership category
- akta.pro rank
On Hold Media Services industry classification
Industry- Product category
- Advertising and Marketing Services
- NAICS
- Other Sound Recording Industries (512290), Advertising, Public Relations, and Related Services (5418)
- SIC
- Services-Mailing, Reproduction, Commercial Art & Photography (7330)
- akta.pro primary industry
- Remote Recording & Online Session Services (MPAIAHAL)
Keywords
Where On Hold Media Services is headquartered
LocationHeadquarters
- HQ city
- Matawan
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
On Hold Media Services business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Others
Revenue model
- On Hold Messaging Services: Customized on hold message production including scriptwriting, voice talent, pre-licensed music beds, and digital equipment. Sold through customizable message plans that allow flexibility in keeping messages current while managing costs.
- Graphic Design Services: Creative graphic design services for print and digital media provided to clients.
- Advertising and Marketing Placement: Placement services in print, TV, radio, digital, and social media channels with rate negotiation.
- Public Relations: PR placement on local, regional and national TV and radio news programs through ContactsMedia.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Customized Message Plans - tailored to individual business needs |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels4 records
On Hold Media Services product offering
Product offeringCore offering
On Hold Media Services produces customized on-hold telephone audio messages for businesses, including scriptwriting, professional voice talent, pre-licensed music beds, and VOIP-compatible digital playback equipment. The company also provides graphic design, advertising and media placement (print, TV, radio, digital, social), and public relations placement through its affiliated ContactsMedia division.
Product overview
On Hold Media Services is a full-service advertising and media company established in 1991, offering a portfolio of products centered around customized on hold messaging as its core offering. The primary product, On Hold Messaging, includes professional scriptwriting, voice talent, pre-licensed music beds, and VOIP digital formats. This core product is complemented by Advertising, Marketing & Public Relations services, which provide graphic design and media placement across print, digital, and social channels. Additional offerings include Auto Attendant/After Hours Messaging for automated phone greetings and Digital Playback Equipment for hardware deployment. The company also partners with ContactsMedia.com for television and radio public relations placement.
Differentiator
Problem solved
Functional benefit
Products and services
- On Hold Messaging Customized on-hold audio messages featuring professional scriptwriting, voice talent, pre-licensed music beds, and VOIP digital formats for businesses to inform callers about products, services, promotions, and seasonal offerings while on hold.
- Advertising, Marketing & Public Relations
Quantifiable outcome
- Reduces caller hang-ups by 50%
- +3 more outcomes
Companies that use On Hold Media Services
Customer profileNamed customers5 records
Segments2 records
Ideal customer profiles2 records
On Hold Media Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature2 records
On Hold Media Services partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- ContactsMediacoreContactsMedia is the public relations division of On Hold Media Services, placing clients on local, regional and national TV and radio news programs. This partnership enables comprehensive PR services alongside on hold messaging and advertising solutions.
Scale indicators2 records
Recent moves5 records
Expansion highlights4 records
On Hold Media Services competitors and assessment
Company assessmentBroad incumbents
- Cision: Major PR and media distribution platform comparable in scope to On Hold Media Services' ContactsMedia division, though operating at much larger scale across enterprise customers.
- iHeartMedia: Large-scale radio broadcasting and advertising platform adjacent to On Hold Media Services' media placement work, where ContactsMedia places clients on radio news programs.
Direct peers
- OnHold.com: One of the largest dedicated on-hold messaging providers in the US, offering customized voice talent, music beds, and equipment directly comparable to On Hold Media Services' core offering.
- HoldCom: Long-established on-hold messaging services company with comparable audio production, voice talent, and phone system integration capabilities, directly competing for the same SMB customer base.
Others
- Voices.com: Leading online voice talent marketplace that supplies voice actors to on-hold messaging producers and similar audio production companies, functioning as upstream infrastructure to On Hold Media Services' workflow.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks5 records
Key highlights7 records
Customer concentration
On Hold Media Services social profiles
Digital presenceOn Hold Media Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
On Hold Media Services leadership team
Management profileNumber of profiles
On Hold Media Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
On Hold Media Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about On Hold Media Services
What does On Hold Media Services do?
On Hold Media Services produces customized on-hold telephone audio messages for businesses, including scriptwriting, professional voice talent, pre-licensed music beds, and VOIP-compatible digital playback equipment. The company also provides graphic design, advertising and media placement (print, TV, radio, digital, social), and public relations placement through its affiliated ContactsMedia division.
Is On Hold Media Services a public or private company?
On Hold Media Services is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was On Hold Media Services founded?
On Hold Media Services was founded in 1991. It employs 1 to 10 people.
Where is On Hold Media Services based?
On Hold Media Services is headquartered in Matawan, United States, in the North America region.
How does On Hold Media Services make money?
Four revenue lines are on record. On Hold Messaging Services are the primary driver. The others are graphic Design Services, advertising and Marketing Placement and public Relations.
Who are On Hold Media Services's main competitors?
Broad incumbents on record are Cision and iHeartMedia. Direct peers are OnHold.com and HoldCom. Voices.com is listed as an others.
Does On Hold Media Services have an API?
No public API is recorded for On Hold Media Services.
What industry is On Hold Media Services in?
On Hold Media Services's product category is Advertising and Marketing Services. Its primary akta.pro industry code is MPAIAHAL, Remote Recording & Online Session Services. Its NAICS code is 512290 and its SIC code is 7330.