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BDM Group

Full company profile

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Namestring
BDM Group
Websiteurl
bdm-group.co.uk
Company typeenum
Private
Founded yearint
2005
Short descriptiontext

BDM Group is a privately held UK business communications provider offering outsourced contact centre services via BDM Talk and hosted telephony, broadband, and connectivity solutions via BDM Voice to UK businesses.

Operating statusenum
Operating
Ownership categoryenum
Headcount rangeband
51–100
akta.pro rankint
HeadquartersBurgess Hill, United Kingdom
HQ citystring
Burgess Hill
HQ countrystring
United Kingdom
HQ regionstring
Europe
Markets served

Serves global market

Keyword5 values
outsourced contact centre services, hosted telephony solutions, business broadband services, leased line connectivity, call management services
Industry1 code
1Billing, Payments & Account Administration Centers
CodeBPAAAAAFPrimaryYes
NAICS code2 codes
  • Telemarketing Bureaus and Other Contact Centers561422
  • Telephone Call Centers56142
SIC code2 codes
  • Communications Services, Nec4899
  • Services-Telephone Interconnect Systems7385
Product category
Business Communications Services
Cost components5 values
Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales
GTM typeB2B
B2B
Offering typeServices
Services
Brand1 of 2 records shown
1BDM Talk
Description

Inbound & Outbound Contact Centre - described as 'Your outsourced contact centre'

bdm-group.co.uk
+1 more record
Core offering1 text field

BDM Group provides outsourced business communications services through two sub-brands. BDM Talk delivers inbound and outbound contact centre services as an outsourced customer communication solution. BDM Voice offers hosted telephony, business broadband, leased lines, and call management solutions tailored to business telecommunications needs.

Differentiator
Functional benefit
Problem solved
Product and service2 records
1BDM Talk
CategoryOutsourced Contact Centre Services
Description

BDM Talk is BDM Group's outsourced contact centre service, providing inbound and outbound customer communication solutions for businesses that need to handle customer service, sales, or marketing communications without running an in-house contact centre.

2BDM Voice
CategoryHosted Telephony and Connectivity Services
Description

BDM Voice is BDM Group's business telecommunications offering, delivering hosted telephony, business broadband, leased lines, and call management solutions for businesses seeking managed communications infrastructure.

No data
Peers10 records
1Capita
TypeBroad incumbent
Description

Large UK BPO and business services group with significant contact centre and customer management operations; competes with BDM Talk across UK enterprise tenders but at materially larger scale.

2Teleperformance
TypeBroad incumbent
Description

Global leader in outsourced customer experience management and contact centre services; competes with BDM Talk on inbound/outbound voice services for enterprise clients worldwide.

3RingCentral
TypeBroad incumbent
Description

Global cloud communications platform offering hosted telephony, UCaaS, and contact centre as a service; competes with BDM Voice for UK business customers seeking cloud-based telephony.

4Sitel Group
TypeBroad incumbent
Description

Global outsourced customer experience and contact centre operator with UK delivery; comparable to BDM Talk at the service-model level but operating at a far larger scale across multiple geographies.

5Moneypenny
TypeDirect peer
Description

UK-based outsourced contact centre and telephone answering provider serving SMBs and enterprises; directly comparable to BDM Talk in service model, customer profile, and geographic focus.

6Answer-4u
TypeDirect peer
Description

UK telephone answering, message handling, and outsourced contact centre provider; closely comparable to BDM Talk in scale, service breadth, and UK SMB customer base.

7Concentrix
TypeBroad incumbent
Description

Global customer experience and contact centre BPO with UK presence; comparable to BDM Talk in core service offering but operating at materially larger enterprise scale.

8Ventrica
TypeDirect peer
Description

UK outsourced contact centre and CX management firm offering inbound/outbound voice and digital support; comparable to BDM Talk in service mix and UK mid-market focus.

9Gamma Communications
TypeDirect peer
Description

UK provider of hosted telephony, SIP trunking, broadband, and unified communications; directly comparable to BDM Voice's hosted telephony and connectivity offering for UK businesses.

10BT Business
TypeOthers
Description

UK incumbent business telecom provider offering hosted voice, broadband, leased lines, and call management; the largest-scale comparator to BDM Voice across its connectivity product set.

Market position
Customer concentration

Classification, Details

Segment2 records

Each record includes

Title, Type, Primary, Description, Pain point addressed, Use case, Source

Ideal customer profile2 records

Each record includes

Profile, Firmographic size, Sales motion, Sales cycle length, Buying structure, Purchase trigger, Buyer persona, Geography, Industry vertical, Primary use case, Description, Pain points, Evidence proof points, Target buyer

Technology focused
No
API detail
Has APIbool
No

Docs URL, Description

AI maturity
App detail

Has app

Core technology
Revenue estimate
Valuation estimate
Number of profiles
Profiles1 record

Each record includes

Name, Designation, Designation category, Overview, Profile commentary, Source

No data
No data
Funding overview

Funding stage, Last funding date, Total funding USD

Funding rounds

Each record includes

Round, Amount USD, Date, Pre money valuation, Total investors, Investors, News

Investors

Each record includes

Name, Type, Date of entry, Rounds participated, Website

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Each record includes

Name, Acquisition type, Announced date, Completed date, Status, Website, News

Investment

Each record includes

Name, Round, Announced date, Lead investor, Website, News

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

BDM Group

Business Communications Servicesbdm-group.co.uk

BDM Group is a privately held UK business communications provider offering outsourced contact centre services via BDM Talk and hosted telephony, broadband, and connectivity solutions via BDM Voice to UK businesses.

BDM Group firmographics

Firmographics
Name
BDM Group
Website
https://bdm-group.co.uk
Company type
Private
Founded year
2005
Operating status
Operating
Headcount range
51–100 employees
Short description
BDM Group is a privately held UK business communications provider offering outsourced contact centre services via BDM Talk and hosted telephony, broadband, and connectivity solutions via BDM Voice to UK businesses.
Ownership category
akta.pro rank

BDM Group industry classification

Industry
Product category
Business Communications Services
NAICS
Telemarketing Bureaus and Other Contact Centers (561422), Telephone Call Centers (56142)
SIC
Communications Services, Nec (4899), Services-Telephone Interconnect Systems (7385)
akta.pro primary industry
Billing, Payments & Account Administration Centers (BPAAAAAF)

Keywords

  • Outsourced contact centre services
  • Hosted telephony solutions
  • Business broadband services
  • Leased line connectivity
  • Call management services

Where BDM Group is headquartered

Location

Headquarters

HQ city
Burgess Hill
HQ country
United Kingdom
HQ region
Europe

Markets served

BDM Group business model

Business model
GTM type
B2B
Offering type
Services
Cost components
Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

BDM Group product offering

Product offering

Core offering

BDM Group provides outsourced business communications services through two sub-brands. BDM Talk delivers inbound and outbound contact centre services as an outsourced customer communication solution. BDM Voice offers hosted telephony, business broadband, leased lines, and call management solutions tailored to business telecommunications needs.

Differentiator

Problem solved

Functional benefit

Brands

  • BDM Talk: Inbound & Outbound Contact Centre - described as 'Your outsourced contact centre'
  • BDM Voice

Products and services

  • BDM Talk BDM Talk is BDM Group's outsourced contact centre service, providing inbound and outbound customer communication solutions for businesses that need to handle customer service, sales, or marketing communications without running an in-house contact centre.
  • BDM Voice BDM Voice is BDM Group's business telecommunications offering, delivering hosted telephony, business broadband, leased lines, and call management solutions for businesses seeking managed communications infrastructure.

Companies that use BDM Group

Customer profile

Segments2 records

Ideal customer profiles2 records

BDM Group technology and API

Technology

Technology focussed No

API detail

Has API
No
API docs
API detail

Core technology

AI maturity

App detail

BDM Group competitors and assessment

Company assessment

Broad incumbents

  • Capita: Large UK BPO and business services group with significant contact centre and customer management operations; competes with BDM Talk across UK enterprise tenders but at materially larger scale.
  • Teleperformance: Global leader in outsourced customer experience management and contact centre services; competes with BDM Talk on inbound/outbound voice services for enterprise clients worldwide.
  • RingCentral: Global cloud communications platform offering hosted telephony, UCaaS, and contact centre as a service; competes with BDM Voice for UK business customers seeking cloud-based telephony.
  • Sitel Group: Global outsourced customer experience and contact centre operator with UK delivery; comparable to BDM Talk at the service-model level but operating at a far larger scale across multiple geographies.
  • Concentrix: Global customer experience and contact centre BPO with UK presence; comparable to BDM Talk in core service offering but operating at materially larger enterprise scale.

Direct peers

  • Moneypenny: UK-based outsourced contact centre and telephone answering provider serving SMBs and enterprises; directly comparable to BDM Talk in service model, customer profile, and geographic focus.
  • Answer-4u: UK telephone answering, message handling, and outsourced contact centre provider; closely comparable to BDM Talk in scale, service breadth, and UK SMB customer base.
  • Ventrica: UK outsourced contact centre and CX management firm offering inbound/outbound voice and digital support; comparable to BDM Talk in service mix and UK mid-market focus.
  • Gamma Communications: UK provider of hosted telephony, SIP trunking, broadband, and unified communications; directly comparable to BDM Voice's hosted telephony and connectivity offering for UK businesses.

Others

  • BT Business: UK incumbent business telecom provider offering hosted voice, broadband, leased lines, and call management; the largest-scale comparator to BDM Voice across its connectivity product set.

Market position

Customer concentration

BDM Group social profiles

Digital presence

BDM Group financial estimates

Financial estimate

Revenue estimate

Valuation estimate

BDM Group leadership team

Management profile

Number of profiles

Profiles1 record

BDM Group funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

BDM Group M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about BDM Group

What does BDM Group do?

BDM Group provides outsourced business communications services through two sub-brands. BDM Talk delivers inbound and outbound contact centre services as an outsourced customer communication solution. BDM Voice offers hosted telephony, business broadband, leased lines, and call management solutions tailored to business telecommunications needs.

Is BDM Group a public or private company?

BDM Group is a private company. It is classified as unknown and is currently operating.

When was BDM Group founded?

BDM Group was founded in 2005. It employs 51 to 100 people.

Where is BDM Group based?

BDM Group is headquartered in Burgess Hill, United Kingdom, in the Europe region.

Who are BDM Group's main competitors?

Broad incumbents on record are Capita, Teleperformance, RingCentral, Sitel Group and Concentrix. Direct peers are Moneypenny, Answer-4u, Ventrica and Gamma Communications. BT Business is listed as an others.

Does BDM Group have an API?

No public API is recorded for BDM Group.

What industry is BDM Group in?

BDM Group's product category is Business Communications Services. Its primary akta.pro industry code is BPAAAAAF, Billing, Payments & Account Administration Centers. Its NAICS code is 561422 and its SIC code is 4899.

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