Serview
SERVIEW is a Germany-based management consulting and training firm that helps enterprises implement IT Service Management, deliver ITSM/ESM transformation projects, and certify staff across ITIL, PRINCE2, SAFe and other frameworks, primarily in DACH with growing US and UK presence.
- Company typePrivate
- Founded2002
- HeadquartersBad Homburg Vor Der Höhe, Germany
- Headcount101–250
- GTM typeB2B
- OfferingServices
Serview firmographics
Firmographics- Name
- Serview
- Legal name
- SERVIEW GmbH
- Website
- https://serview.de
- Company type
- Private
- Founded year
- 2002
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- SERVIEW is a Germany-based management consulting and training firm that helps enterprises implement IT Service Management, deliver ITSM/ESM transformation projects, and certify staff across ITIL, PRINCE2, SAFe and other frameworks, primarily in DACH with growing US and UK presence.
- Ownership category
- akta.pro rank
Serview industry classification
Industry- Product category
- IT Service Management Consulting & Training
- NAICS
- Management Consulting Services (54161), Computer Systems Design Services (541512)
- SIC
- Services-Management Services (8741), Services-Engineering, Accounting, Research, Management (8700), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- ITIL/ITSM Process Consulting & Implementation (BPAEAJAB)
- akta.pro secondary industries
- ITSM Governance, Compliance & Audit Readiness (BPAEAJAM), IT Asset Discovery, Inventory & CMDB Services (BPAEAOAE)
Keywords
Where Serview is headquartered
LocationHeadquarters
- HQ city
- Bad Homburg Vor Der Höhe
- HQ country
- Germany
- HQ region
- Europe
Offices5 records
Markets served
Serview business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure
Revenue model
- Training and Certification Services: Public and in-house training courses in IT Service Management (ITIL 4, ITIL 5), Project Management (PRINCE2), Agile Methods (Scrum, SAFe), DevOps, COBIT, IREB, ISTQB, TOGAF, ISO 27001, NIS-2, and AI/ISO 42001. Revenue generated per participant per course with options for Training-Flex add-ons.
- Consulting Services: ITSM/ESM consulting engagements including strategy and roadmap development, governance stack implementation, health checks, maturity assessments, tool selection, tool tuning, process design, AI-supported automation, DORA compliance, NIS-2/KRITIS readiness, and EU AI-ACT compliance. Billed based on day rates and time spent.
- Event Participation: Revenue from paid events including THE SERVIEW Kongress and SERVIEW Tool Meetup. Booth/exhibitor fees for companies showcasing at events.
- Room and Facility Rental: Education Center & Hotel and meeting/seminar room rentals in Bad Homburg, available exclusively in conjunction with training bookings or room reservations.
- E-Commerce (Shop): Online shop for learning and exam materials, books, and related products. Payments processed via PayPal, Stripe, American Express, Mastercard, VISA.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Hybrid | One time/ perpetual license | Training-Flex Basic - One free rebooking up to 24 hours before training |
| Hybrid | One time/ perpetual license | Training-Flex Premium - Free cancellation or rebooking up to 1 hour before training |
| Subscription | Annual | SERVIEW One Membership - Community platform with networking and content |
| One time/ perpetual license | Pay-as-you-go | Public Training - Standard course attendance |
| Unit Pricing | Pay-as-you-go | Inhouse Training - Customized corporate training |
Go-to-market motion3 records
Distribution channels7 records
Marketing channels12 records
Serview product offering
Product offeringCore offering
Serview is a German management consulting and training firm specializing in IT Service Management (ITSM) and Enterprise Service Management (ESM). The company delivers certification training across ITIL, PRINCE2, SAFe, Scrum, DevOps, ISO 27001, ISO 42001, NIS-2, COBIT, ISTQB, IREB, TOGAF, SRE, and OKR frameworks, alongside strategic ITSM/ESM implementation consulting and a community/membership platform (SERVIEW One). It operates from its headquarters in Bad Homburg, Germany, with additional offices in Cologne, Hamburg, Munich, Vienna, and Zurich.
Product overview
SERVIEW operates as 'The Home of ITSM' offering a comprehensive portfolio of consulting, training, and certification services with a focus on Human-Centered AI Service Management (HUCAISM). The company's core offering consists of training and certification programs (ITIL, PRINCE2, SAFe, Scrum, DevOps, ISO standards, and more), supplemented by ITSM/ESM consulting services and professional community platforms. Key products include: training and certification courses across 15+ frameworks, SERVIEW Consulting Services for ITSM strategy and implementation, the SERVIEW Tool Portal for ITSM tool selection and certification, SERVIEW One community platform, and the Digital Academy for e-learning. The company also operates event programs including SERVIEW27, SERVIEW TOOL MEETUP26, and provides physical facilities for training delivery.
Differentiator
Problem solved
Functional benefit
Brands
- SERVIEW One: A professional community platform for IT, Service Management, Agile, Leadership and Digitalization professionals offering networking, content access and exclusive information.
- SERVIEW Digital Academy
Products and services
- ITIL Training & Certification
Quantifiable outcome
- Over 20,000 newsletter subscribers
- +2 more outcomes
Companies that use Serview
Customer profileNamed customers21 records
Segments4 records
Ideal customer profiles2 records
Serview technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
Serview partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core and minor.
- PeopleCert GroupcoreSERVIEW is a certified training partner licensed to deliver PeopleCert certifications including ITIL, PRINCE2, DevOps, SRE, and other frameworks. Uses PeopleCert for exam administration and maintains PeopleCert account for participant registration.
- PECBminorSERVIEW provides information and preparation for PECB certifications, including ISO standards training.
- GamingWorks BVminorSERVIEW uses GamingWorks business simulations including Apollo 13, Grab@Pizza, Ocean's 99, Challenge of Egypt, The Phoenix Project, and Marslander for hands-on training exercises.
- ISACA (COBIT)minorSERVIEW offers COBIT training and certification, with COBIT being a registered trademark of ISACA.
- IREB International Requirements Engineering BoardminorSERVIEW provides IREB training and certification for requirements engineering professionals. IREB is a registered trademark of IREB International Requirements Engineering Board e.V.
- Scaled Agile, Inc. (SAFe)minorSERVIEW offers SAFe training and certifications. SAFe and Scaled Agile Framework are registered trademarks of Scaled Agile, Inc.
- The Open Group (TOGAF)minorSERVIEW provides TOGAF training and certification. TOGAF is a registered trademark of The Open Group.
- Project Management Institute (PMI)minorSERVIEW is a PMI Registered Education Provider offering PMP and other PMI certifications. PMI marks including PMBOK, PMP, CAPM are marks of PMI.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
Serview competitors and assessment
Company assessmentBroad incumbents
- Learning Tree International: Established IT and management training provider with enterprise classroom and virtual delivery. Overlaps with SERVIEW's in-house and public classroom training, particularly on ITIL, project management, and Agile.
- QA Limited: UK-headquartered technology training and consulting firm offering ITIL, Agile, DevOps, and cloud certifications. Comparable enterprise training proposition with similar framework coverage and corporate delivery model.
- Global Knowledge: Large global IT and project management training provider covering ITIL, PRINCE2, Agile, and cybersecurity. Comparable to SERVIEW in ITSM/PM training portfolio but with significantly broader geographic and technology coverage.
- Coursera for Business: Enterprise learning platform offering university and industry certifications including ITSM, Agile, and cybersecurity. An indirect competitor for digital ITSM training spend, with much broader catalog reach but less live-instructor depth.
- PeopleCert: Owner of ITIL and PRINCE2 (via AXELOS acquisition) and a global certification body that also delivers its own training and exams. Comparable because it operates in the same ITSM training market, but at much larger scale and as both licensor and competitor to SERVIEW.
Direct peers
- ITSM Academy: ITIL and IT service management training and consulting firm offering accredited certification courses. Overlaps directly with SERVIEW's public and corporate ITIL training programs and ITSM consulting practice.
- Pink Elephant: Long-standing ITSM specialist offering ITIL training, certification, and consulting. Closest direct competitor to SERVIEW's ITSM/ESM training and consulting proposition, with similar framework-led positioning and an enterprise customer base.
Others
- ServiceNow Training & Certification: Vendor-led training and certification for the ServiceNow platform, one of the principal ITSM tools SERVIEW helps clients select and tune. Comparable because it competes for a share of the same enterprise training wallet, especially for tool-specific upskilling.
Emerging players
- Simplilearn: Online professional training provider covering ITIL, PMP, Agile, and emerging tech certifications. Competes for the same individual learner and corporate L&D budget as SERVIEW's Digital Academy.
- Pluralsight: Tech-focused online learning platform used by enterprises for IT skills development including ITIL and DevOps. Comparable as a delivery alternative to SERVIEW's Digital Academy, though it lacks live instructor and consulting depth.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Serview social profiles
Digital presenceSerview compliance and trust
Trust signalCompliance1 record
Serview financial estimates
Financial estimateRevenue estimate
Valuation estimate
Serview leadership team
Management profileNumber of profiles
Profiles3 records
Serview funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Serview M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Serview
What does Serview do?
Serview is a German management consulting and training firm specializing in IT Service Management (ITSM) and Enterprise Service Management (ESM). The company delivers certification training across ITIL, PRINCE2, SAFe, Scrum, DevOps, ISO 27001, ISO 42001, NIS-2, COBIT, ISTQB, IREB, TOGAF, SRE, and OKR frameworks, alongside strategic ITSM/ESM implementation consulting and a community/membership platform (SERVIEW One). It operates from its headquarters in Bad Homburg, Germany, with additional offices in Cologne, Hamburg, Munich, Vienna, and Zurich.
Is Serview a public or private company?
Serview is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Serview founded?
Serview was founded in 2002. It employs 101 to 250 people.
Where is Serview based?
Serview is headquartered in Bad Homburg Vor Der Höhe, Germany, in the Europe region.
How does Serview make money?
Five revenue lines are on record. Training and Certification Services are the primary driver. The others are consulting Services, event Participation, room and Facility Rental and E-Commerce (Shop).
Who are Serview's main competitors?
Broad incumbents on record are Learning Tree International, QA Limited, Global Knowledge, Coursera for Business and PeopleCert. Direct peers are ITSM Academy and Pink Elephant. ServiceNow Training & Certification is listed as an others. Emerging players are Simplilearn and Pluralsight.
Does Serview have an API?
No public API is recorded for Serview.
What industry is Serview in?
Serview's product category is IT Service Management Consulting & Training. Its primary akta.pro industry code is BPAEAJAB, ITIL/ITSM Process Consulting & Implementation, with a secondary code of BPAEAJAM, ITSM Governance, Compliance & Audit Readiness. Its NAICS code is 54161 and its SIC code is 8741.