Action Point
Viatel Technology Group is an Ireland-based managed technology services provider delivering integrated cybersecurity, cloud, networks, Microsoft, voice/UC, and AI solutions to enterprise and mid-market customers across Ireland and the UK.
- Company typePrivate
- Founded2005
- HeadquartersLimerick, Ireland
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Action Point does
Viatel Technology Group is an Ireland-headquartered managed technology services provider that delivers a 360-degree technology architecture spanning cybersecurity, AI, cloud transformation, networks and connectivity, Microsoft solutions, voice and unified communications, and IT services. The company is registered in Ireland (Viatel Technology Group Ltd, headquartered at Unit 5, Beckett Way, Park West Business Park, Dublin 12) and serves enterprise and mid-market customers across financial services, healthcare, public sector, retail, credit unions, professional services, wholesale, construction, and events. Named reference customers include Chill Insurance, CPL, Centric Health, the Office of Public Works, McCauley Pharmacy Group, St. Francis Credit Union, and Inis Meáin, and the company reports a Net Promoter Score of 77.
The technology stack combines proprietary platforms (FLEXICloud for cloud, Orion for network monitoring, Secure DIA and SD-WAN for connectivity, and Hatz AI for secure AI chat) with deep partnerships across Microsoft (Modern Work Partner, Partner of the Year 2022), Cisco and Cisco Meraki, Fortinet, Barracuda, Commvault, VMware, Dell, and KnowBe4. Cybersecurity is delivered as a managed service portfolio covering threat protection, monitoring, and proxy-based security (the latter reinforced by the 2024 acquisition of Scotland-based FullProxy). Cloud services span Azure migration and management alongside the proprietary FLEXICloud and colocation; networking includes dedicated internet access, business broadband, SD-WAN, Orion, and LEO satellite connectivity; and the Microsoft practice covers Microsoft 365, Teams Rooms, Copilot, Surface, and Microsoft security. The company holds ISO 27001 and PCI DSS certifications and is listed in Deloitte's Best Managed Companies programme.
Viatel operates an enterprise field-sales-led distribution model with quote-based pricing and no self-serve option, supported by direct account management, a Microsoft partner co-sell motion, and a wholesale network capacity channel. Revenue is generated from recurring managed services contracts, subscription and consumption-based cloud and connectivity infrastructure, Microsoft licensing resale (Microsoft 365, Azure, Copilot, Surface), and project-based professional services and advisory engagements. The company is privately held with no disclosed investors, and the FullProxy acquisition (2024) is the only disclosed recent inorganic move in the input data.
Action Point firmographics
Firmographics- Name
- Action Point
- Legal name
- Viatel Technology Group Ltd
- Website
- https://actionpoint.ie
- Company type
- Private
- Founded year
- 2005
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Viatel Technology Group is an Ireland-based managed technology services provider delivering integrated cybersecurity, cloud, networks, Microsoft, voice/UC, and AI solutions to enterprise and mid-market customers across Ireland and the UK.
- Ownership category
- akta.pro rank
Action Point industry classification
Industry- Product category
- IoT Systems Integration
- SIC
- Communications Services, Nec (4899)
- akta.pro primary industry
- Enterprise Architecture & Technology Roadmapping (BPAEAAAC)
Keywords
Where Action Point is headquartered
LocationHeadquarters
- HQ city
- Limerick
- HQ country
- Ireland
- HQ region
- Europe
Offices1 record
Markets served
Action Point business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D
Revenue model
- Managed Technology Services: Fully managed business technology services across cybersecurity, cloud, networks, Microsoft solutions, and IT services. Revenue is generated through long-term managed service contracts, likely with recurring monthly or annual billing.
- Cloud & Connectivity Infrastructure: Provision of cloud transformation (Azure, FLEXICloud, colocation) and network connectivity (DIA, broadband, SD-WAN, satellite) services. Revenue model combines recurring managed services with infrastructure consumption.
- Professional Services & Advisory: IT advisory and consulting services including cloud migration, security advisory, and implementation services.
- Microsoft Solutions: Microsoft licensing (Microsoft 365, Azure), modern work solutions, Teams Rooms, Copilot for Microsoft 365, and Surface device sales. Revenue generated through licensing resale and associated professional services.
Go-to-market motion1 record
Distribution channels4 records
Marketing channels9 records
Action Point product offering
Product offeringCore offering
Action Point is an IoT custom software development company and IoT systems integrator based in Limerick, Ireland. The company develops custom IoT software and integrates IoT systems for business clients, applying IoT technology to deliver tailored solutions for organisations that require specialised connected-device and embedded systems capabilities.
Product overview
Viatel Technology Group operates as a managed technology solutions provider offering a unified portfolio of integrated business technology services organized into six core solution areas: Cybersecurity Solutions, AI Solutions Suite, Cloud Transformation, Networks & Connectivity, Microsoft Solutions, Voice & UC, and IT Services. The company delivers these through a platform approach combining multiple specialized modules and add-on services built on partnerships with global technology leaders including Microsoft, Cisco, Fortinet, Barracuda, Commvault, VMware, and Dell. The core offerings are enhanced by specific product lines such as Azure and FLEXICloud for cloud, Orion and SD-WAN for networking, CoPilot for Microsoft 365 for AI-enabled productivity, and Hatz AI for secure enterprise chat. Services are provided as fully managed solutions with advisory options, targeting enterprise customers across healthcare, financial services, public sector, retail, and professional services sectors.
Differentiator
Problem solved
Functional benefit
Quantifiable outcome
- Net Promoter Score of 77, rated 'amazing' by NPS creators Bain & Company
- +2 more outcomes
Companies that use Action Point
Customer profileNamed customers7 records
Segments9 records
Ideal customer profiles1 record
Action Point technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature6 records
Action Point partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core.
- FullProxy (Acquisition)coreViatel's acquisition of Scotland-based FullProxy, a strategic cybersecurity acquisition marking Viatel's second strategic deal in cybersecurity in under a year. Enhances cybersecurity capabilities and expands Viatel's presence into the UK market.
- MicrosoftcoreViatel is a Microsoft Modern Work Partner and holds Microsoft Partner Year recognition (2022). Provides Microsoft 365, Azure migration and management, Teams Rooms, Copilot for Microsoft 365, and Surface device solutions. Deep integration across the Viatel technology stack with Microsoft products.
- CiscocoreCisco networking and security technology integrated into Viatel's network connectivity and cybersecurity solutions. Also a Cisco Meraki partner for SD-WAN and wireless solutions.
- FortinetcoreFortinet cybersecurity solutions (firewall, network security) integrated into Viatel's cybersecurity portfolio and Secure DIA offerings.
- BarracudacoreBarracuda email security, network protection, and backup solutions part of Viatel's cybersecurity portfolio.
- CommvaultcoreCommvault data protection and backup solutions integrated into Viatel's cloud and IT services offerings.
- VMwarecoreVMware virtualisation and cloud infrastructure technology integrated into Viatel's cloud transformation services.
- DellcoreDell hardware and infrastructure solutions integrated into Viatel's managed technology services and data centre offerings.
- Cisco MerakicoreCisco Meraki cloud-managed networking solutions (wireless, switching, security) used in Viatel's SD-WAN and network connectivity offerings.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
Action Point competitors and assessment
Company assessmentDirect peers
- Eir Business: Irish incumbent telco's enterprise division offering connectivity, voice, cloud and managed services. Directly comparable to Viatel on Ireland enterprise customers, connectivity/networks and managed services overlap.
- Version 1: Irish-headquartered IT services and consulting firm offering managed services, cloud, data analytics and Microsoft solutions across Ireland and the UK. Closely comparable to Viatel on geography, customer profile (enterprise/public sector) and Microsoft-centric delivery model.
- Auxilion: Irish IT managed services and digital transformation firm serving enterprise and public sector. Comparable to Viatel on Irish market footprint, enterprise/government customer base, and Microsoft/cloud-led services portfolio.
- Ergo: Irish managed IT services and cloud provider serving enterprise customers in Ireland. Comparable to Viatel on Irish enterprise focus, Microsoft/cloud delivery model, and managed services revenue mix.
- Three Ireland Business: Irish mobile and connectivity provider serving enterprise and SMB customers. Comparable to Viatel on Irish enterprise connectivity, voice and managed services competition.
Broad incumbents
- Kyndryl: Global managed infrastructure services provider spun out of IBM. Comparable to Viatel in managed services, network and cloud infrastructure delivery, but operates at vastly larger scale and competes for similar enterprise customers in Ireland and UK.
- Accenture: Global IT services and consulting firm with deep Ireland/UK presence. Comparable to Viatel on cloud, cybersecurity and managed services for enterprise customers, but at vastly greater scale.
- Vodafone Business (Ireland/UK): Global telco enterprise division offering managed connectivity, IoT, cloud and security. Comparable to Viatel on connectivity, SD-WAN, managed services and security portfolio across Ireland and UK.
- Capgemini: Global IT services and engineering firm with operations across Ireland and UK. Comparable to Viatel on cloud transformation, managed services and cybersecurity delivery for enterprise and regulated industries.
- BT Business: UK-based managed connectivity, networks and unified communications provider. Comparable to Viatel on networks, connectivity, voice/UC and managed services, particularly relevant given Viatel's UK expansion via FullProxy.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Action Point social profiles
Digital presenceAction Point compliance and trust
Trust signalCompliance2 records
Action Point financial estimates
Financial estimateRevenue estimate
Valuation estimate
Action Point leadership team
Management profileNumber of profiles
Profiles1 record
Action Point subsidiaries and ownership
Company hierarchySubsidiaries1 record
Action Point funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Action Point M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Action Point
What does Action Point do?
Action Point is an IoT custom software development company and IoT systems integrator based in Limerick, Ireland. The company develops custom IoT software and integrates IoT systems for business clients, applying IoT technology to deliver tailored solutions for organisations that require specialised connected-device and embedded systems capabilities.
Is Action Point a public or private company?
Action Point is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Action Point founded?
Action Point was founded in 2005. It employs 51 to 100 people.
Where is Action Point based?
Action Point is headquartered in Limerick, Ireland, in the Europe region.
How does Action Point make money?
Four revenue lines are on record. Managed Technology Services are the primary driver. The others are cloud & Connectivity Infrastructure, professional Services & Advisory and microsoft Solutions.
Who are Action Point's main competitors?
Direct peers on record are Eir Business, Version 1, Auxilion, Ergo and Three Ireland Business. Broad incumbents are Kyndryl, Accenture, Vodafone Business (Ireland/UK), Capgemini and BT Business.
Does Action Point have an API?
No public API is recorded for Action Point.
What industry is Action Point in?
Action Point's product category is IoT Systems Integration. Its primary akta.pro industry code is BPAEAAAC, Enterprise Architecture & Technology Roadmapping. Its SIC code is 4899.