Doctors on Duty

What Doctors on Duty does

Doctors on Duty is a private multi-clinic healthcare provider operating nine walk-in medical clinics across Monterey and Santa Cruz counties on California's Central Coast, founded in 1988. The organization delivers four primary service lines: Urgent Care (the flagship walk-in acute care offering), Primary Care (longitudinal preventive and chronic care), Occupational Medicine (employer-facing services including pre-employment physicals, DOT exams, drug testing, and workers' compensation injury care), and Specialty Services (Behavioral Health including a Ketamine clinic and Medication-Assisted Treatment program, Pain Management, and Gynecology). All patient-facing technology — online scheduling, place-in-line wait-time tracking, telemedicine visits, bill pay, and the patient portal — runs on the Salinas Valley Health (SVMHS) MyChart platform, and clinical records are exchanged through the Central Coast Health Connect HIE and SVMHS Care Everywhere systems, indicating deep operational integration with the regional SVMHS health system.

The underlying technology stack is conventional healthcare interoperability infrastructure rather than proprietary IP: an Epic-based MyChart patient portal, HIE-based record sharing, and telemedicine delivered Mon–Fri 9am–5pm. The clinic network is supported by in-clinic X-ray at most locations, on-site labs, immunization services, and bilingual intake forms (English/Spanish). The business model is predominantly fee-for-service: insurance billing (including Medicare and CCAH) with co-pay collected at time of service and monthly statements thereafter, self-pay visits at $200–$250 per visit, workers' compensation billing for occupational medicine, and usage-based telemedicine consultations. B2B occupational medicine contracts with local and regional employers form a secondary revenue stream, priced via custom multi-year agreements that are not publicly disclosed. Go-to-market is primarily direct-to-consumer via the doctorsonduty.com website, the SVMHS MyChart self-serve portal, and the United Way 2-1-1 community referral network, with a sales-led motion layered on for employer occupational medicine contracts.

Name

Doctors on Duty

Legal name

Doctors on Duty Medical Clinics

Website

https://doctorsonduty.com

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

101–250 employees

Short description

Doctors on Duty is a private multi-clinic healthcare provider operating nine walk-in clinics across Monterey and Santa Cruz counties in California, delivering urgent care, primary care, occupational medicine, and specialty services under operational alignment with Salinas Valley Health.

Ownership category

akta.pro rank

Product category

Urgent Care & Walk-in Medical Clinics

NAICS

Offices of Physicians (62111), Offices of Physicians (except Mental Health Specialists) (621111)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Occupational Medicine & Work Injury Urgent Care Clinics (HLAFADAG)

akta.pro secondary industries

After-Hours & Walk-In Primary Care Clinics (HLAFADAH), Retail & Walk-In Primary Care Clinics (HLAFAGAC)

Keywords

• Urgent care services
• Primary care services
• Occupational medicine
• Walk-in clinics
• Telehealth services

Headquarters

HQ city

Monterey

HQ country

United States

HQ region

North America

Offices9 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Fee-for-service patient visits: Per-visit charges for urgent care, primary care, and specialty services billed to patients, insurance plans (including Medicare and CCAH), and workers' compensation carriers; co-pay collected at time of service with monthly patient billing statements thereafter.
2. Self-pay urgent care visits: Out-of-pocket payment at time of service for uninsured or high-deductible patients, typically $200–$250 per visit excluding labs, procedures, and injections.
3. Occupational medicine / employer contracts: B2B services to employers including pre/post-offer physicals, DOT exams, drug and alcohol testing, HAZMAT and respirator surveillance, audiometric/pulmonary screening, and work-related injury care under workers' compensation.
4. Telemedicine consultations: Virtual visits conducted Mon-Fri 9am–5pm via the MyChart standalone telemedicine platform, billed to patients or their insurance.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels5 records

Core offering

Doctors on Duty is a multi-clinic healthcare provider operating walk-in Urgent Care, Primary Care, Occupational Medicine for employers, and Specialty Services (Behavioral Health, Pain Management, Gynecology, Medication-Assisted Treatment, Ketamine therapy) across 9 clinics in Monterey and Santa Cruz counties. The organization supplements in-person care with telemedicine, online scheduling, wait-time tracking, and bill pay delivered through the Salinas Valley Health MyChart platform. It accepts most major insurance, Medicare, CCAH, and self-pay patients, with self-pay visits priced at roughly 1/10th of comparable ER visits.

Product overview

Doctors on Duty is a multi-clinic healthcare provider operating as a single integrated medical practice with four primary service lines (Urgent Care, Primary Care, Occupational Medicine, and Specialty Services) plus digital channels (Telemedicine and an online Patient Portal powered by the Salinas Valley Health MyChart integration) that together cover the spectrum of walk-in acute, chronic, behavioral, pain, gynecologic, and employer-related care across nine clinics on the California Central Coast. The Urgent Care offering is the flagship walk-in module, complemented by Primary Care as the longitudinal care backbone, Occupational Medicine (led by Medical Director Steven C. Schumann, M.D.) as the employer-facing module, and Specialty Services — which includes the Behavioral Health Services program (with a Ketamine clinic for severe depression and a Medication Assisted Treatment program), Pain Management Services, and Gynecology Services — as internally-referred extensions. Supporting modules include Telemedicine (video visits via MyChart), 2-1-1 Referral Services for community resources, printable Patient Forms, and a central Billing and Insurance Services function.

Differentiator

Problem solved

Functional benefit

Products and services

• Urgent Care Walk-in acute care for non-life-threatening conditions including allergic reactions, minor injuries, bone fractures, burns, lacerations, sinus infections, sports injuries, sprains/strains, COVID testing and treatment, and work injuries. Operates across 9 clinics with online place-in-line functionality and average in-and-out time of 30–60 minutes.
• Primary Care Traditional primary care services including annual physicals, immunizations, school and sports physicals, smoking cessation, travel medicine, vision screening, annual well-woman exams, diabetes and high blood pressure screening, and specialist referrals.
• Occupational Medicine Comprehensive employer-related healthcare including pre-employment/post-offer/return-to-work/DOT physicals, audiometric and pulmonary screening, drug and alcohol testing (DOT and non-DOT, hair follicle, breath alcohol), respirator/HAZMAT surveillance, work-related injury care, modified duty consults, and injury prevention case management. Medical Director: Steven C. Schumann, M.D.
• Behavioral Health Services Specialty mental health care delivered at the Marina clinic and via Telehealth by a Psychiatric Nurse Practitioner, LCSW (Psychotherapist), and Community Health Worker; assesses, diagnoses, and treats mild-to-moderate psychiatric disorders, runs a Medication-Assisted Treatment program for Substance Use Disorders, and a Ketamine clinic for severe depression.
• Pain Management Services Board-certified Pain Management physician provides evaluation and treatment for acute and chronic pain complaints at the Watsonville clinic, enabling timely internal referrals for Doctors on Duty patients.
• Gynecology Services Board-certified Gynecologist delivers gynecological evaluations and treatment at the Harden clinic in Salinas, with timely in-network referrals for a full range of gynecologic problems.
• Telemedicine Video-visit diagnosis service available Monday–Friday 9am–5pm; accessed through the Salinas Valley Health MyChart platform at mychart.salinasvalleyhealth.com; Clinic Manager Maritza Tena; phone (831) 422-8601.

Quantifiable outcome

• Urgent care visits cost approximately 1/10th of a comparable emergency room visit.
• +3 more outcomes

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature5 records

Partnerships

Three partnerships are on record, tiered flagship, core and minor.

• Salinas Valley Health (SVMHS)flagshipStrategic or Co-development PartnerDoctors on Duty's occupational medicine services are explicitly described as "backed by the resources of Salinas Valley Health." All patient scheduling, place-in-line, telemedicine, bill pay, and patient portal functions are delivered through the SVMHS MyChart platform (mychart.salinasvalleyhealth.com/DOD). Privacy practices also route through SVMHS Health Information Management, and Doctors on Duty participates in the SVMHS Care Everywhere record-sharing system. The HIPAA Privacy Official is listed at the Doctors on Duty corporate office, but operational technology and exchange are SVMHS-delivered.
• Central Coast Health ConnectcoreTechnology or IntegrationHealth Information Exchange (HIE) through which Doctors on Duty shares and receives patient health information with participating Central Coast providers for treatment, payment, and healthcare operations. Patients may opt out by contacting SVMHS Health Information Management at 831-759-1957.
• United Way 2-1-1 (Monterey County & Santa Cruz County)minorGTM or Marketing PartnerDoctors on Duty is part of the United Way 2-1-1 referral network, linking patients in Monterey County (211montereycounty.org) and Santa Cruz County (211santacruzcounty.org) to its clinics via English- and Spanish-language "Hope and Help" flyers distributed through the program.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• GoHealth Urgent Care: GoHealth is a tech-forward urgent care operator co-located with major health systems, offering walk-in care, online check-in, and integrated EHR/patient portal capabilities. Comparable to Doctors on Duty's SVMHS-aligned, system-affiliated urgent care model with online wait-time and place-in-line functionality.
• ZoomCare: ZoomCare operates tech-enabled urgent care, primary care, and specialty clinics in the Pacific Northwest with strong digital scheduling and transparent pricing. Comparable to Doctors on Duty on integrated urgent/primary/specialty care and self-pay transparency ($200–$250 visit pricing).
• Carbon Health: Carbon Health operates a tech-enabled network of primary care and urgent care clinics with integrated telehealth, online scheduling, and a mobile-first patient experience. Highly comparable to Doctors on Duty's mix of urgent and primary care, telemedicine channel, and MyChart-style digital self-serve, with a stronger technology and brand profile.
• CityMD: CityMD is a high-volume walk-in urgent care operator in the Northeast U.S., known for short wait times, broad insurance acceptance, and integrated primary care follow-up. Directly comparable to Doctors on Duty's walk-in urgent care positioning, average 30–60 minute in-and-out value proposition, and broad-insurance/self-pay acceptance.
• American Family Care (AFC): AFC is a franchise-based urgent care and occupational medicine operator with hundreds of U.S. clinics. Directly comparable on the urgent care/occupational medicine mix and employer services (DOT physicals, drug screening, workers' comp), with similar multi-clinic regional footprint strategy.

Broad incumbents

• CVS MinuteClinic: MinuteClinic is the retail-clinic arm of CVS Health, offering walk-in acute care, vaccinations, and basic primary care services inside drugstores nationwide. Comparable to Doctors on Duty on urgent care scope and self-pay convenience, though limited in specialty and occupational medicine depth.
• Concentra: Concentra is the largest U.S. operator of occupational medicine and urgent care clinics, offering employer-focused services (pre-employment physicals, drug screening, work injury care) plus walk-in urgent care. Directly comparable to Doctors on Duty's Occupational Medicine and Urgent Care pillars, but at national scale and with deeper employer contracts.
• Dignity Health / CommonSpirit Urgent Care: Dignity Health (now part of CommonSpirit Health) operates urgent care and occupational medicine clinics across California, including the Central Coast. Comparable to Doctors on Duty as a system-affiliated urgent care/occupational medicine competitor, with significantly larger hospital system scale and brand.
• MedExpress Urgent Care: MedExpress is a national urgent care, occupational medicine, and employer services operator (acquired by Optum). Comparable to Doctors on Duty on the combined urgent care plus employer occupational medicine offering, with significantly larger geographic scale and back-office resources.

Regional players

• Sutter Health Walk-In Care / Palo Alto Medical Foundation: Sutter Health's Walk-In Care and PAMF urgent care clinics offer system-affiliated, walk-in acute care across Northern California. Comparable to Doctors on Duty as a regional, hospital-system-aligned urgent care network with integrated EHR, but operating in different Northern California geographies.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Doctors on Duty