What ECC does

ECC (legal entity: Easy Computer Consultants Limited) is a UK-headquartered managed IT services provider founded in 2007 by Antony Liffmann and David Taylor. Operating from London with a secondary office in Cape Town, the firm delivers IT support helpdesk, infrastructure and telecoms services, IT consultancy, disaster recovery, and hardware support to SMEs, startups, and established brands across the UK, Africa, the U.S., the Far East, and Europe. Its customer base spans hospitality, retail, property, professional services, manufacturing, and healthcare, with named multi-year relationships including Granger and Co, XP Factory PLC (16 years), PHI Clinic, Xstrahl, and Leon.

The underlying technology is a conventional managed-IT-services stack rather than a proprietary platform: cloud-based backup, server and network infrastructure management, cybersecurity tools, disaster recovery, and remote plus on-site helpdesk delivery. ECC differentiates on service quality rather than product IP, holding Microsoft Certified Partner (Silver Mid-Market Solutions) status and Cyber Essentials certification. Its capabilities are demonstrated operationally through 350+ successful new site openings and IT due-diligence support for mergers and acquisitions.

The business model combines recurring managed-services subscriptions (helpdesk, ongoing infrastructure management, cloud services), transactional hardware sales and equipment supply, and project-based professional services for IT consultancy and infrastructure rollouts. Pricing is bespoke and quote-based, billed predominantly annually. Go-to-market is sales-led and relationship-driven, with dedicated engineers providing both remote and on-site support. The firm is privately held with no external funding rounds, operates with 11-50 employees, and distributes services primarily through direct client engagement rather than channel partnerships.

Name

ECC

Legal name

Easy Computer Consultants Limited

Website

https://easycc.com

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

11–50 employees

Short description

ECC is a UK-headquartered managed IT services firm providing helpdesk support, infrastructure, telecoms, consultancy, and disaster recovery to SMEs, startups, and established brands across hospitality, retail, healthcare, and other sectors in the UK and internationally.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210), Facilities Support Services (561210)

SIC

Services-Computer Processing & Data Preparation (7374), Services-Facilities Support Management Services (8744)

akta.pro primary industry

End-User Computing Outsourcing (EUC / Desktop Services) (BPAEAMAE)

Keywords

• IT support services
• Managed IT services
• IT infrastructure management
• Cloud backup solutions
• IT consultancy

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. IT Support and Helpdesk Services: Recurring IT support services provided to clients including remote and on-site technical assistance, troubleshooting, and issue resolution.
2. Infrastructure, Telecoms & IT Services: Hardware replacements, equipment supply, system setup, and infrastructure management services.
3. IT Consultancy Services: Advisory services on cost-saving solutions, future proofing, new IT systems implementation, and IT strategy.
4. Managed Services: Ongoing management of IT systems including regular system updates, cloud services, and continuous support for business operations.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

ECC is a UK-based IT services agency providing 24/7 IT helpdesk support, infrastructure and telecoms management, cybersecurity, cloud-based backup and disaster recovery, and IT consultancy to SMEs, startups, and established brands. Services are delivered remotely and on-site across the UK, Africa, the U.S., the Far East, and Europe, with bundled subscription-style support packages and project-based consultancy engagements.

Product overview

ECC (Easy Computer Consultants) offers a unified IT support and consultancy service combining IT Support Helpdesk, Infrastructure Services, Telecoms Services, and IT Consultancy Services. The core offering is the helpdesk service backed by infrastructure and telecoms capabilities, complemented by disaster recovery solutions and hardware support for seamless business operations.

Differentiator

Problem solved

Functional benefit

Products and services

• IT Support Helpdesk Remote and on-site IT helpdesk service providing troubleshooting for hardware, software, connectivity, email, password authentication, remote working, and new device setup with access to accredited engineers. Aimed at SMEs, startups, and established brands that need 24/7 technical support without maintaining in-house IT teams.
• Infrastructure Services Setup, supply, and management of business IT infrastructure including servers, cloud solutions, networks, hardware replacements, equipment supply, and system setup to support ongoing business operations for SMEs and multi-site brands.
• Telecoms Services Telecommunications solutions and support for business communication needs, packaged together with infrastructure and IT services for ECC's SME, startup, and established brand clients.
• IT Consultancy Services Advisory and implementation services for new IT systems, cybersecurity, future-proofing, cost-saving solutions, and strategic technology decisions aimed at SMEs, startups, and established brands.
• IT Due Diligence Fully tailored investigative IT due diligence process for acquisitions, covering core detail of the target's IT environment to support M&A transactions, for buyers and sellers involved in business acquisitions.
• Disaster Recovery and Business Continuity Solutions Cloud-based backup plans and disaster recovery solutions using industry-accepted latest technologies to provide quick infrastructure restoration and information recovery when systems fail, for businesses needing protection from IT catastrophes.
• Hardware Support Support for computers, phones, handhelds, tills, EPOS systems, and Wi-Fi equipment from Apple and other brands, with hardware replacements and priority repair services for retail, hospitality, and multi-site business clients.

Quantifiable outcome

• Over 350 successful new site openings completed
• +2 more outcomes

Named customers5 records

Segments9 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• MicrosoftcoreTechnology or IntegrationECC is a Microsoft Certified Partner holding Silver Mid-Market Solutions status. This partnership provides access to Microsoft technologies and solutions for delivering IT services to clients.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Bytes Software Services: UK IT solutions provider covering managed services, software licensing, and infrastructure, comparable in target market (UK SMEs/mid-market) and Microsoft-centric services to ECC.
• BJSS: UK-headquartered IT services and managed services provider serving enterprise and mid-market clients with infrastructure, cloud, and application services, directly comparable to ECC's managed IT and consulting offerings.
• Netstar: UK-based managed IT services provider focused on SMEs with helpdesk, infrastructure, and cloud support offerings highly comparable to ECC's core service portfolio.
• ANS Group: UK-based managed services and cloud provider with strong Microsoft partnership and Microsoft Azure/365 focus, overlapping with ECC's Microsoft-aligned managed services and SME/mid-market customer base.
• Fitzrovia IT: London-based IT support and managed services company for SMEs, with comparable helpdesk, cloud, and infrastructure offerings and a similar relationship-driven GTM.
• Kerv (formerly M14 / IT Lab): UK managed services and cloud transformation company with mid-market focus, providing IT support, infrastructure, and security services comparable to ECC's portfolio across multiple verticals.

Broad incumbents

• Softcat: Large UK IT infrastructure provider offering managed services, cloud, and Microsoft solutions to mid-market and enterprise clients, with overlapping capabilities but at much greater scale than ECC.
• XMA (formerly Cutter's): Established UK IT services and solutions provider with a broader enterprise portfolio including hardware, software, and managed services, overlapping with ECC's infrastructure and telecoms offerings.

Regional players

• Nostra: Ireland-based IT managed services and support company with comparable helpdesk, cloud, and infrastructure services but primarily serving the Irish market rather than competing directly in ECC's UK heartland.

Others

• Think Grow Media: A UK digital marketing agency listed as the website builder on ECC's own site; included as an ecosystem/adjacent relationship rather than a direct IT services competitor, illustrating ECC's reliance on outsourced marketing support.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ECC