Andrews Agency

What Andrews Agency does

Andrews Agency Inc. is an independent insurance agency headquartered in Ithaca, New York, operating as a privately held, family-owned firm under owner Richard Andrews and business manager Lorian Andrews. The agency distributes personal, commercial, and industry-specific insurance products to individuals and businesses, with a stated focus on the New York State market and a product footprint that spans auto, home, life, business, and a broad set of specialty verticals including farm, carpenter, church, contractor, and non-profit coverages. The firm was founded in 1991 and employs between 51 and 100 people based on disclosed headcount ranges.

The agency's core offering is structured as a multi-carrier brokerage rather than a captive single-carrier agency. Andrews Agency represents more than 30 carriers, with Liberty Mutual and Nationwide identified as anchor partners, alongside affiliations with PIA NorthEast and PIA National industry associations. Underwriting and rating are performed by the carriers themselves; the agency does not disclose proprietary technology, data assets, or AI-driven tooling, and the only digital infrastructure referenced is an online service center that supports policy management, billing, and claims reporting on top of traditional in-person service. Industry-specific product pages for farm, carpenter, church, contractor, and non-profit segments indicate deliberate vertical specialization rather than geographic expansion.

The business model is commission-based, with revenue earned on policy placement and renewal across the carrier network. Distribution is primarily referral-driven, supported by an active customer referral program and reinforced by long-tenured client relationships in the Ithaca and central New York region. No public revenue figures, funding rounds, acquisitions, or M&A activity are disclosed, and the agency operates without institutional capital or external ownership, positioning it as a stable, owner-operated distribution franchise rather than a venture-backed or technology-led insurance business.

Name

Andrews Agency

Legal name

Andrews Agency Inc.

Website

https://andrewsagencyinsurance.com

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

51–100 employees

Short description

Andrews Agency Inc. is an independent insurance agency based in Ithaca, New York, distributing personal, commercial, and specialty insurance through more than 30 carrier partnerships including Liberty Mutual and Nationwide, serving individuals and businesses across New York State.

Ownership category

akta.pro rank

Product category

Insurance Brokerage Services

NAICS

Insurance Agencies and Brokerages (524210), Insurance Agencies and Brokerages (52421), Agencies, Brokerages, and Other Insurance Related Activities (5242)

SIC

Insurance Agents, Brokers & Service (6411)

akta.pro primary industry

Captive Insurance Advisory & Management (FSAEADAF)

Keywords

• Independent insurance agency
• Personal insurance coverage
• Commercial insurance solutions
• Insurance brokerage services
• Industry specific insurance

Headquarters

HQ city

Ithaca

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Technology or R&D

Revenue model

1. Insurance Commissions: Andrews Agency Inc. generates revenue by earning commissions from insurance carriers they represent. As an independent agency, they offer policies from multiple insurance companies including Liberty Mutual, Nationwide, and other regional carriers. Revenue is earned when clients purchase and renew insurance policies through the agency.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Andrews Agency is an independent insurance agency that sells personal, commercial, and industry-specific insurance policies on behalf of multiple insurance carriers including Liberty Mutual, Nationwide, and various regional carriers. The agency serves as an intermediary, earning commissions by matching clients with coverage from carriers in its portfolio. It also provides ongoing policy servicing through an online service center covering claim reporting, billing, certificate requests, and policy changes.

Product overview

Andrews Agency is an independent insurance agency offering a comprehensive portfolio of insurance products and services. The company provides personal insurance (including home, auto, condo, motorcycle, and life insurance), business insurance (including commercial auto, umbrella, cyber liability, and general liability), and industry-specific coverage (including farm, carpenter, church, contractor, and non-profit insurance). As an independent agency, they represent multiple insurance carriers including Liberty Mutual and Nationwide to provide customized coverage solutions. The agency also offers an online service center for policy management including claim reporting, bill payment, certificate requests, and policy reviews.

Differentiator

Problem solved

Functional benefit

Products and services

• Personal Insurance (Home, Auto, Condo, Motorcycle, Life, and specialty personal lines) Comprehensive personal lines coverage including home, auto, condo, motorcycle, individual life, flood, high net worth, renters, RV, umbrella, watercraft, yacht, wedding, classic car, earthquake, excess liability, bundled home and auto, identity theft, long-term disability, mobile home, off-road vehicle, personal injury protection, rental property, secondary home, short-term rental, snowmobile, special event, vacant home, and valuable possessions insurance. Offered to individuals and families in New York State through multiple carriers.
• Business Insurance (Commercial Lines) Commercial coverage for small and medium-sized businesses including business auto, commercial umbrella, cyber liability, business owners (BOP), general liability, builders risk, environmental, ocean marine, workers' compensation, business interruption, commercial bonds, commercial flood, commercial property, crime, directors and officers, employment practice liability, errors and omissions, event, fiduciary liability, fleet, inland marine, key person life, liquor liability, probate bond, surety bond, systems breakdown, and vacant building insurance.
• Industry-Specific Insurance Specialized coverage tailored to specific industry verticals including farm, carpenter, church, contractor, non-profit, adventure and entertainment, brewery, child care center, condo building, dance studio, dealership, dental office, distillery, fire department, fitness center, food truck, garage repair shop, golf course, hospitality, landlord and rental property, landscaping, manufacturer, medical office, municipality, nightclub and bar, pet business, property manager, restaurant, school, technology firm, trucking, veterinary office, warehousing and logistics, winery, and many other industry niches.
• Online Service Center Online policy management hub providing clients claim reporting, bill payment, auto ID card requests, certificate of insurance requests, policy reviews, and policy change requests. Connects clients with their underlying insurance carriers for billing and document delivery.

Named customers9 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

34 partnerships are on record, tiered core and minor.

• Liberty MutualcoreChannel Partner/ Reseller/ DistributorAndrews Agency Inc. represents Liberty Mutual as an insurance carrier partner, offering their personal and commercial insurance products to clients through the agency.
• NationwidecoreChannel Partner/ Reseller/ DistributorAndrews Agency Inc. represents Nationwide as an insurance carrier partner, offering their insurance products to clients through the agency.
• PIA NorthEastminorOthersAndrews Agency Inc. is affiliated with PIA NorthEast (Professional Insurance Agents association), providing the agency with industry resources, training, and professional development.
• PIA NationalminorOthersAndrews Agency Inc. is affiliated with PIA National (Professional Insurance Agents association), providing the agency with national industry representation, resources, and professional standards.
• American CollectorsminorChannel Partner/ Reseller/ DistributorInsurance carrier partner listed on the agency's bill pay service center for client policy billing.
• AmeritasminorChannel Partner/ Reseller/ DistributorInsurance carrier partner listed on the agency's bill pay service center for client policy billing.
• Berkshire Hathaway GuardminorChannel Partner/ Reseller/ DistributorInsurance carrier partner (Guard Insurance) listed on the agency's bill pay service center for client policy billing.
• Broome County Insurance Co.minorChannel Partner/ Reseller/ DistributorRegional insurance carrier partner listed on the agency's bill pay service center for client policy billing.
• Central Co-Operative Insurance CompanyminorChannel Partner/ Reseller/ DistributorRegional co-operative insurance carrier partner listed on the agency's bill pay service center.
• Chautauqua PatronsminorChannel Partner/ Reseller/ DistributorRegional insurance carrier partner listed on the agency's bill pay service center for client policy billing.
• ChubbminorChannel Partner/ Reseller/ DistributorMajor insurance carrier partner listed on the agency's bill pay service center for client policy billing.
• CountrywayminorChannel Partner/ Reseller/ DistributorRegional insurance carrier partner listed on the agency's bill pay service center for client policy billing.
• Crum & ForsterminorChannel Partner/ Reseller/ DistributorInsurance carrier partner listed on the agency's bill pay service center for client policy billing.
• Dryden MutualminorChannel Partner/ Reseller/ DistributorRegional insurance carrier partner listed on the agency's bill pay service center for client policy billing.
• Erie and Niagara Insurance AssociationminorChannel Partner/ Reseller/ DistributorRegional insurance carrier partner listed on the agency's bill pay service center for client policy billing.
• HagertyminorChannel Partner/ Reseller/ DistributorInsurance carrier partner specializing in collector and classic vehicle insurance, listed on the agency's bill pay service center.
• Hanover InsuranceminorChannel Partner/ Reseller/ DistributorInsurance carrier partner listed on the agency's bill pay service center for client policy billing.
• Liberty Mutual BusinessminorChannel Partner/ Reseller/ DistributorBusiness insurance division of Liberty Mutual listed on the agency's bill pay service center for commercial client policy billing.
• Madison MutualminorChannel Partner/ Reseller/ DistributorRegional insurance carrier partner listed on the agency's bill pay service center for client policy billing.
• Main Street AmericaminorChannel Partner/ Reseller/ DistributorInsurance carrier partner listed on the agency's bill pay service center for client policy billing.
• MerchantsminorChannel Partner/ Reseller/ DistributorInsurance carrier partner listed on the agency's bill pay service center for client policy billing.
• Midstate MutualminorChannel Partner/ Reseller/ DistributorRegional insurance carrier partner listed on the agency's bill pay service center for client policy billing.
• National GeneralminorChannel Partner/ Reseller/ DistributorInsurance carrier partner listed on the agency's bill pay service center for client policy billing.
• NYCMminorChannel Partner/ Reseller/ DistributorNew York Central Mutual insurance carrier partner listed on the agency's bill pay service center for client policy billing.
• NYSIFminorChannel Partner/ Reseller/ DistributorNew York State Insurance Fund carrier partner listed on the agency's bill pay service center for workers compensation billing.
• Philadelphia Insurance CompaniesminorChannel Partner/ Reseller/ DistributorInsurance carrier partner listed on the agency's bill pay service center for client policy billing.
• Preferred MutualminorChannel Partner/ Reseller/ DistributorRegional insurance carrier partner listed on the agency's bill pay service center for client policy billing.
• ProgressiveminorChannel Partner/ Reseller/ DistributorMajor insurance carrier partner listed on the agency's bill pay service center for client policy billing.
• ShelterpointminorChannel Partner/ Reseller/ DistributorInsurance carrier partner listed on the agency's bill pay service center for client policy billing.
• SterlingminorChannel Partner/ Reseller/ DistributorInsurance carrier partner listed on the agency's bill pay service center for client policy billing.
• United FrontierminorChannel Partner/ Reseller/ DistributorRegional insurance carrier partner listed on the agency's bill pay service center for client policy billing.
• Utica NationalminorChannel Partner/ Reseller/ DistributorInsurance carrier partner listed on the agency's bill pay service center for client policy billing.
• Wayne CooperativeminorChannel Partner/ Reseller/ DistributorRegional cooperative insurance carrier partner listed on the agency's bill pay service center for client policy billing.
• ZurichminorChannel Partner/ Reseller/ DistributorGlobal insurance carrier partner listed on the agency's bill pay service center for client policy billing.

Scale indicators2 records

Recent moves5 records

Expansion highlights3 records

Direct peers

• Tompkins Insurance Agencies: Ithaca, NY-headquartered independent insurance agency offering personal, commercial, and business insurance. It is the most directly comparable local peer given shared market, geography, customer base, and independent agency distribution model.
• Marshall & Sterling Enterprises: Upstate New York-based independent insurance agency serving personal and commercial clients across multiple industries. Comparable in independent agency structure, multi-carrier representation, and NY regional focus.
• The Flanders Group: Mid-size independent insurance agency providing commercial and personal lines with multi-carrier representation. Comparable independent agency structure and similar product breadth targeting SMB and individual clients.
• Insurance Office of America (IOA): Large independent insurance agency offering personal, commercial, and employee benefits coverage. Operates with the same multi-carrier independent agency model and similar vertical breadth as Andrews Agency, though at significantly larger scale.

Broad incumbents

• Erie Insurance Group: Regional insurance carrier with a captive and non-captive agency force distributing personal and commercial lines primarily across the eastern and midwestern U.S. Represents a structural competitor for independent agents while also serving as a potential carrier partner.
• HUB International: One of the largest North American insurance brokerages providing personal, commercial, life, and employee benefits products. Overlaps with Andrews Agency across all product lines but operates as a global, diversified brokerage with vastly greater scale and resources.
• Burns & Wilcox: Specialty insurance wholesale brokerage and managing general agency. Comparable in representing multiple carriers to place complex coverage but operates upstream in the wholesale distribution channel rather than as a retail agent.
• Arthur J. Gallagher & Co. Global insurance brokerage and risk management firm serving commercial and personal lines clients. Comparable product breadth but operates at enterprise scale with risk management consulting capabilities far beyond a local independent agency.
• GEICO: Major direct-to-consumer insurance carrier. Represents a competitive threat to Andrews Agency's personal lines book by selling direct, bypassing the independent agency channel entirely.

Emerging players

• Lemonade: Digital-first insurance carrier leveraging AI and mobile UX to sell renters, home, auto, and pet insurance direct to consumers. Represents an emerging competitive force most likely to disrupt commoditized personal lines where Andrews Agency competes.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/andrewsagencyinsurance

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Andrews Agency