Mercy Care

What Mercy Care does

Mercy Care (Saint Joseph's Mercy Care Services) is a nonprofit Federally Qualified Health Center headquartered in Atlanta, Georgia, founded in 1985 as a ministry of Saint Joseph's Health System and Trinity Health. The organization provides comprehensive medical, dental, vision, behavioral health, pharmacy, and social services through four fixed clinic locations (Decatur Street, Chamblee, City of Refuge, and Gateway Center), supplemented by a Street Medicine Program with mobile medical coaches that delivers care directly to individuals experiencing homelessness in encampments and shelters. Mercy Care's core technology stack consists of standard healthcare IT — the MyChart patient portal powered by OCHIN, Health Information Exchange connectivity, and telemedicine support for street outreach — rather than proprietary or AI-driven systems.

The organization serves primarily individuals experiencing homelessness, uninsured and underinsured low-income patients, Medicaid/Medicare recipients, and pediatric populations, with bilingual Spanish-speaking staff and free language assistance across more than 16 languages. Mercy Care is Atlanta's only FQHC with a dedicated Healthcare for the Homeless designation, allowing it to receive federal grants and serve patients regardless of ability to pay. Revenue is generated through patient services (insurance, Medicare, Medicaid), federal FQHC grants, sliding-fee-scale co-pays with a $35 minimum visit charge, and philanthropic donations, supported by community-based outreach and partner referrals rather than traditional commercial marketing.

Mercy Care has materially expanded its footprint and integration model through the McAuley Station mixed-income housing development in partnership with Pennrose: Phase I (170 units, opened November 2024) and Phase II (97 senior units, groundbreaking November 2025), both adjacent to the Decatur Street campus, with on-site transitional/respite units and permanent supportive housing. In 2024 the organization served a record 19,000+ patients across 77,000+ appointments (up 25% year-over-year), reflecting sustained demand for its integrated healthcare-plus-housing model for Atlanta's most vulnerable populations.

Name

Mercy Care

Legal name

Mercy Care

Website

https://mercyatlanta.org

Company type

Private

Founded year

1985

Operating status

Operating

Headcount range

251–500 employees

Short description

Mercy Care is a nonprofit Federally Qualified Health Center in Atlanta providing integrated medical, dental, behavioral health, and housing services across four clinic locations plus street medicine outreach, primarily serving individuals experiencing homelessness and uninsured low-income populations.

Ownership category

akta.pro rank

Product category

Community Health Center Services

NAICS

Ambulatory Health Care Services (621), Outpatient Mental Health and Substance Abuse Centers (621420), Other Residential Care Facilities (62399), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro primary industry

Community Health Centers (FQHCs & Look-Alikes) (HLAFAGAB)

akta.pro secondary industry

Facility-Based Respite (Assisted Living/SNF/Memory Care Short Stays) (HLADAKAB)

Keywords

• Community health services
• Federally qualified health center
• Homeless healthcare
• Street medicine program
• Behavioral health services

Headquarters

HQ city

Atlanta

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Patient Services Revenue: Mercy Care generates revenue through patient services including medical, dental, behavioral health, and vision care. The organization accepts most insurance plans, Medicare, and Medicaid, as well as commercial insurance.
2. Federal FQHC Grants: As a Federally Qualified Health Center designated to serve the homeless population, Mercy Care receives federal grants to support operations and provide care regardless of ability to pay.
3. Sliding Fee Scale Collections: Uninsured patients or those applying for discounted fees pay based on a sliding fee scale, with minimum charges as low as $35 per visit. Homeless patients without income may receive services at no charge.
4. Donations and Philanthropy: The organization accepts charitable contributions through online giving, checks, ACH transfers, donor-advised funds, and stock donations. EIN 58-1448522.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Mercy Care is a Federally Qualified Health Center (FQHC) delivering comprehensive primary medical, pediatric, dental, vision, behavioral health, and pharmacy services through four Atlanta-area clinic locations and a Street Medicine Program that brings care directly to individuals experiencing homelessness in encampments, under bridges, and at shelters. The organization also operates a Recuperative Care Program for post-hospitalization patients and a Community Health Outreach Program (CHOP), with care supported by a sliding fee scale starting at $35 per visit for uninsured patients.

Product overview

Mercy Care is a Federally Qualified Health Center (FQHC) providing comprehensive healthcare services through a network of four clinic locations (Decatur Street, Chamblee, Gateway Center, City of Refuge), mobile medical coaches, and street medicine teams. The organization offers an integrated care model combining Primary Medical Care, Pediatric Medical Care, Behavioral Health & Psychiatry, Dental Care, Vision Care, and an on-site Pharmacy. Beyond clinical services, Mercy Care provides Street Medicine and Community Health Outreach Programs (CHOP) that deliver care directly to individuals experiencing homelessness. The organization also operates a Recuperative Care Program for post-hospitalization recovery and has developed McAuley Station, a mixed-income housing community in partnership with Pennrose. Patient access is facilitated through the MyChart portal powered by OCHIN, with services supported by Health Information Exchange connectivity. A sliding fee scale program ensures accessibility for uninsured patients, and free language assistance is available in 16+ languages.

Differentiator

Problem solved

Functional benefit

Brands

• McAuley Station: Mixed-income affordable housing development adjacent to Mercy Care campus in Sweet Auburn neighborhood of Atlanta. Phase I delivered 170 units (2024), Phase II will add 97 senior units (2025).
• Street Medicine Program
• Mercy Care at Gateway Center
• Mercy Care at City of Refuge
• Mercy Care Chamblee

Products and services

• Primary Medical Care General medical care services for adults 18 years and older, providing preventive care, chronic disease management, and acute illness treatment at all clinic locations.
• Pediatric Medical Care Comprehensive pediatric care services for children and adolescents (0-18 years) including vaccinations, primary care, dental services, and eye exams, available at Chamblee and City of Refuge clinics.
• Behavioral Health & Psychiatry Mental health support services including psychiatric care, substance abuse treatment, and recovery support, available at all clinic locations with a focus on integrated whole-person care.
• Dental Care Dental services for children and adults including preventive and restorative care, available at the Decatur Street Clinic with six dental operatories.
• Vision Care Eye care services for children and adults including comprehensive eye exams, available at the Chamblee Clinic which features a dedicated vision center.
• Pharmacy On-site pharmacy services for Mercy Care patients only, located at the Decatur Street clinic with weekday hours.
• Street Medicine Program Mobile healthcare services bringing medical and mental health care directly to individuals experiencing homelessness in encampments, under bridges, and in parking lots throughout the city, including nighttime services and telemedicine support.
• Community Health Outreach Program (CHOP) Daily street outreach program that meets unhoused individuals where they are, providing essentials like hygiene kits, water, jackets, and transit cards while connecting people to life-saving services.
• Recuperative Care Program Temporary housing and care program for homeless patients discharged from hospitals, providing clean and safe accommodations, meals, education, and access to full-service clinic for up to 45 days at the Gateway Center location.
• MyChart Patient Portal Secure online patient portal powered by OCHIN enabling patients to view lab results, request prescription refills, schedule appointments, send messages to care teams, and access health records via mobile apps for iOS and Android.

Quantifiable outcome

• Served more than 19,000 patients with 77,000+ appointments in 2024, up 25% from prior year
• +2 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Eleven partnerships are on record, tiered flagship, core, major and minor.

• PennroseflagshipStrategic or Co-development Partner · 4 November 2024Joint development partner for McAuley Station mixed-use development. Pennrose is developing 170 units of mixed-income housing adjacent to Mercy Care campus (Phase I) and 97 units of senior housing (Phase II). Partnership represents innovative healthcare-housing integration model.
• Saint Joseph's Health SystemcoreStrategic or Co-development PartnerUmbrella organization providing direct financial support and oversight to Mercy Care. Mercy Care is part of Saint Joseph's Health System which is itself part of Trinity Health.
• Trinity HealthcoreStrategic or Co-development PartnerNational Catholic health care system and parent organization of Saint Joseph's Health System. Trinity Health provides system-level oversight, privacy policies, and operates member organizations across multiple states.
• Gateway CentercoreStrategic or Co-development PartnerLong-standing partnership for recuperative care program serving homeless patients discharged from hospitals. Mercy Care operates a clinic at Gateway Center and coordinates care including temporary refuge arrangements for patients.
• City of RefugecoreStrategic or Co-development PartnerPartner organization where Mercy Care operates a clinic providing pediatric medical care and dental services to underserved populations in the community.
• Partners for HOMEmajorStrategic or Co-development PartnerProvides $1.2 million in grant funds for McAuley Station project and partners on permanent supportive housing through Fulton County's Behavioral Health Department.
• Fulton County Behavioral Health DepartmentmajorStrategic or Co-development PartnerPartners with Partners for HOME to provide 30 studios of permanent supportive housing at McAuley Station for individuals with behavioral health needs.
• Capstone Building CorporationminorOthersConstruction partner for McAuley Station Phase I development.
• Smith Dailia ArchitectsminorOthersArchitectural design firm for McAuley Station Phase I development.
• Shelters to ShuttersminorGTM or Marketing PartnerNational nonprofit connecting real estate properties with situationally homeless individuals for employment. Mercy Care resource specialists connect qualified patients to job opportunities with housing.
• Pennrose Management CompanyminorOthersProperty management company for McAuley Station apartments.

Scale indicators8 records

Recent moves10 records

Expansion highlights5 records

Direct peers

• Grady Health System: Atlanta's safety-net hospital system and one of the largest public hospitals in the U.S. Grady is a major referral partner (recuperative care patients discharge from Grady to Mercy Care's Gateway program) and shares the underserved-population mission in the same metro, making it the closest functional peer.
• Colorado Coalition for the Homeless: Denver-based FQHC with Healthcare for the Homeless designation integrating medical, behavioral, dental, and supportive housing (St. Francis Center, Renaissance at Uptown Lofts) — directly comparable to Mercy Care's combined clinical + McAuley Station model.
• Camillus Health Concern: Miami-based FQHC with Healthcare for the Homeless designation providing integrated primary care, behavioral health, and case management to uninsured and unhoused populations. Closely mirrors Mercy Care's whole-person, sliding-fee operating model.
• Boston Health Care for the Homeless Program (BHCHP): Nationally recognized FQHC dedicated exclusively to people experiencing homelessness, operating street outreach, shelter-based clinics, and a recuperative care program. Direct model analog to Mercy Care's Street Medicine and Recuperative Care programs, including similar multidisciplinary outreach teams.
• Healthcare for the Homeless Houston: Houston-based FQHC serving homeless individuals through fixed clinics, street medicine, and recuperative care. Closely comparable in mission, service mix (medical + behavioral + case management), and reliance on sliding-fee and grant funding.
• Tom Waddell Urban Health Center (SFDPH): San Francisco Department of Public Health FQHC serving homeless and low-income residents with integrated primary, behavioral, and HIV care. Comparable mission, target population, and street-outreach model.

Broad incumbents

• Emory Healthcare: Atlanta-based academic health system; entered a Joint Operating Company with Saint Joseph's Health System in 2012. Shares clinical referral pathways with Mercy Care and represents a broader incumbent with overlapping primary care and behavioral health offerings.
• Wellstar Health System: Large non-profit Georgia health system with extensive primary care and community health programming across metro Atlanta. Comparable regional ambulatory footprint and Medicaid contracting relationships.
• Piedmont Healthcare: Large non-profit health system serving metro Atlanta and Georgia. While not safety-net-focused, Piedmont's expanding ambulatory and population-health footprint overlaps Mercy Care's primary-care geography and could move into Medicaid/shared-risk populations.

Others

• Saint Joseph's Health System: Direct parent/sister organization of Mercy Care within Trinity Health. Provides direct financial support and oversight; relevant for understanding governance, capital flows, and strategic alignment rather than direct market competition.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/MercyCareAtlanta
• Facebookfacebook.com/MercyCareAtlanta
• LinkedInlinkedin.com/company/mercy-care-atlanta
• Instagraminstagram.com/mercycareatlanta
• Xx.com/mercyatlanta

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mercy Care