City-County Information Technology Commission

What City-County Information Technology Commission does

City-County Information Technology Commission (CCITC) is a chartered government joint venture, founded in 1983 and tracing its lineage to a 1974 inter-municipal data processing arrangement, that delivers shared managed IT services to the City of Wausau, Marathon County, and North Central Health Care in central Wisconsin. From its headquarters at Wausau City Hall, CCITC operates as the in-house IT department for roughly 70 government departments and over 1,900 end users, supported by a staff of approximately 29 (22 funded through commission operating contributions and 7 funded by endpoint-based chargeback fees). The organization runs a full-stack IT estate — 230 Microsoft servers, 1800+ desktops and laptops, 350+ mobile devices, 12 video conferencing systems, Cisco routing/switching/wireless infrastructure, Palo Alto and Cisco ASA firewalls, VMware virtualization, IronPort email security, and 450+ supported applications spanning financial, law enforcement, GIS, healthcare, timekeeping, and land-records systems. Notable domain-specific work includes a Laserfiche-based warrant-process automation built jointly with the Marathon County Sheriff's Department and Clerk of Courts, which was profiled in international law enforcement trade publications.

CCITC's revenue model is a closed-loop public-sector funding mechanism rather than a commercial go-to-market: approximately 80% of operating cost is covered by annual operating contributions from its three commission members (Marathon County, City of Wausau, and North Central Health Care), and the remaining 20% comes from usage-based chargeback fees allocated across member departments in proportion to endpoint device counts. There is no external customer acquisition; procurement of technology vendors is conducted through Wisconsin VendorNet state contracts and the WCSA-NASPO public-sector buying consortium. Marketing and demand generation are not used — visibility comes from trade publication recognition (StateTech Magazine 2016, Police Product Insight and Law Enforcement Technology in 2017) and the organization's public website.

The entity has no parent company, no private equity ownership, and no subsidiaries. Its competitive position rests on a regulatory moat as a chartered intergovernmental commission, four decades of embedded infrastructure that creates high switching costs for member agencies, and a shared-services cost structure that no single member could replicate independently. There are no recent acquisitions, no funding rounds, no AI/ML capability disclosures, and no out-of-region revenue — CCITC is a stable, mature operating entity rather than a growth-stage business.

Name

City-County Information Technology Commission

Legal name

City-County Information Technology Commission

Website

https://citycountyit.org

Company type

Private

Founded year

1983

Operating status

Operating

Headcount range

11–50 employees

Short description

City-County Information Technology Commission (CCITC) is a Wisconsin government joint venture providing shared managed IT services — network operations, server infrastructure, security, helpdesk, and application support across 450+ applications — to the City of Wausau, Marathon County, and North Central Health Care.

Ownership category

akta.pro rank

Product category

Government IT Services

NAICS

Computer Facilities Management Services (541513), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro industry

PRIMARYBPAEABAH

Backup, Disaster Recovery & Business Continuity (BCDR) Services

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Managed IT Services (MSP)

Keywords

• Government IT services
• Managed IT infrastructure
• Public sector technology
• Cooperative data processing
• Shared network operations

Headquarters

HQ city

Wausau

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations

Revenue model

1. Commission Member Operating Funds: Approximately 80% of total cost of operations funded by operating funds provided by Commission members (Marathon County, North Central Health Care, and City of Wausau). Used to pay salaries and benefits for employees and cover operating costs including insurance, office rent, and hardware/software maintenance.
2. PC/Network Support Fees & Phone Support Fees: Approximately 20% of funding comes from PC/Network Support Fees and Phone Support Fees. These chargeback fees are allocated to cover personnel costs of the seven PC/Network staff. The methodology is designed so departments with more endpoint devices (PCs, laptops, printers, tablets) contribute proportionally more.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

CCITC provides cooperative IT services including network operations and WAN/LAN support, helpdesk and technical support, Microsoft server infrastructure management (215-230 servers), security solutions (firewalls, email security, anti-virus, web filtering), email and collaboration, video conferencing, mobile device management, disaster recovery, application support for over 450 applications, desktop/laptop configuration, VPN remote access, and vendor management for the City of Wausau, Marathon County, and North Central Health Care.

Product overview

City-County Information Technology Commission (CCITC) is a government IT services organization, not a software product company. It provides a unified portfolio of managed IT services to the City of Wausau, Marathon County, and North Central Health Care. The services include Network Operations & WAN/LAN Services (wired and wireless connectivity), Helpdesk & Technical Support Services, Server Infrastructure Management (215+ Microsoft servers), Security Solutions (firewalls, web filtering, anti-virus, email security), Email & Collaboration Services (Exchange), Video Conferencing & Telemedicine Support, Mobile Device Management (350+ devices), Disaster Recovery Services, Application Support Services (450+ applications), Desktop/Laptop Configuration & Installation (1800+ endpoints), VPN & Remote Access, and Vendor Management & Technology Consulting. These services are delivered as an integrated managed services offering rather than discrete software products.

Differentiator

Problem solved

Functional benefit

Products and services

• Network Operations & WAN/LAN Services Installation, management and support of high availability wired and wireless Wide Area Network connecting all offices together, including LAN, switches, power systems, cabling, and WIFI coverage for government member organizations.
• Helpdesk & Technical Support Services
• Server Infrastructure Management
• Security Solutions
• Email & Collaboration Services
• Video Conferencing & Telemedicine Support
• Mobile Device Management
• Disaster Recovery Services
• Application Support Services
• Desktop/Laptop Configuration & Installation
• VPN & Remote Access
• Vendor Management & Technology Consulting

Quantifiable outcome

• Average helpdesk call answered in 14 seconds
• +2 more outcomes

Named customers10 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature8 records

Partnerships

Nine partnerships are on record, tiered core and supporting.

• State of Wisconsin (VendorNet)coreOthersCCITC purchases information technology (software, laptops, switches, firewalls, video conferencing) using state of Wisconsin contracts listed on VendorNet. This is the primary procurement channel for technology vendors serving CCITC and its member organizations.
• WCSA-NASPO (Western States Contracting Alliance - National Association of State Procurement Officials)supportingOthersCCITC purchases through regional public sector buying consortiums such as WCSA-NASPO to leverage collective purchasing power for technology acquisitions. This consortium purchasing model provides access to competitively negotiated vendor contracts.
• Marathon County Sheriff DepartmentcoreStrategic or Co-development PartnerCCITC collaborated with the Marathon County Sheriff Department (and Clerk of Courts) to streamline the warrant process using Laserfiche technology. This joint effort resulted in reduced false arrests and cost savings, and was featured in international trade publications Police Product Insight and Law Enforcement Technology.
• Marathon County Clerk of CourtscoreStrategic or Co-development PartnerCCITC worked with the Clerk of Courts as part of the core team (also including Heather Giddings, Deanna Damp, Sarah Lechleitner, Greg Bean, and Anthony Nardi) to redesign the warrant process using Laserfiche technology.
• CiscocoreTechnology or IntegrationCCITC utilizes Cisco networking technologies including routers, switches, wireless LAN controllers, and Cisco UCS infrastructure. Cisco is a core technology partner for network engineering and infrastructure.
• Palo Alto NetworkscoreTechnology or IntegrationCCITC uses Palo Alto firewalls for secure and reliable network operations alongside Cisco ASA firewalls. Palo Alto is a core security technology partner.
• VMwarecoreTechnology or IntegrationCCITC uses VMware virtualization software for server infrastructure. VMware virtualization is a core technology platform for managing the organization's server environment.
• LaserfichecoreTechnology or IntegrationCCITC uses Laserfiche for document management and imaging. Laserfiche Analyst Heather Giddings developed a streamlined warrant process for the Sheriff's Department and Clerk of Courts using Laserfiche technology, which received trade publication recognition.
• MicrosoftcoreTechnology or IntegrationCCITC operates Microsoft network server infrastructure (215-230 servers), Microsoft Active Directory and Domain Services, and Exchange Email System with redundant servers, web interface (Outlook Web Access), and mobile access. Microsoft is a core platform partner.

Scale indicators6 records

Recent moves8 records

Expansion highlights3 records

Broad incumbents

• Tyler Technologies: Tyler Technologies is a leading provider of end-to-end software and technology services for the public sector, including courts, public safety, and local government. It is comparable to CCITC for the same government IT customer base, though Tyler delivers packaged software platforms rather than on-premises shared services.
• Maximus: Maximus provides technology and services to government health and human services programs, including system modernization and IT operations. Comparable as a large-scale IT services provider for state and local government, though focused on health/social programs rather than general-purpose IT infrastructure.
• CGI Federal: CGI Federal is the U.S. government IT services arm of CGI Group, providing systems integration, managed IT, and cybersecurity across federal, state, and local agencies. It is comparable to CCITC as a large-scale managed IT services provider for the public sector, though at vastly greater scale and broader geographic reach.
• CDW Government: CDW Government is the public-sector division of CDW, providing IT hardware, software, and managed services to federal, state, and local government agencies. It is comparable as a broad IT solutions provider for government clients, though operating at national scale as a VAR/MSP rather than a joint government commission.
• SHI International: SHI International is a large IT solutions and managed services provider with a substantial public-sector practice, offering hardware procurement, cloud, security, and lifecycle services to government entities. Comparable to CCITC in providing comprehensive IT services to government, though at far greater scale.
• Insight Public Sector: Insight Public Sector (a division of Insight Enterprises) provides IT hardware, software, and managed services solutions to government and education customers. Comparable to CCITC for serving public-sector IT needs with a managed-services orientation.

Emerging players

• Granicus: Granicus provides government experience and communication technology platforms (e.g., legislative management, citizen engagement, records) to public agencies. Comparable to CCITC as a public-sector technology provider, though Granicus is a SaaS platform vendor rather than an in-house shared-services commission.
• CivicPlus: CivicPlus provides government technology solutions including website platforms, citizen request management, and emergency notifications to municipal and county governments. Comparable to CCITC in serving local-government IT needs, but as a packaged SaaS vendor.
• Accela: Accela provides government productivity software (permits, licensing, asset management) for state and local agencies. Comparable as a technology provider for local-government back-office operations, though delivered as SaaS rather than shared in-house services.

Others

• Laserfiche: Laserfiche is a document management and process automation software vendor; CCITC is a Laserfiche customer and built its recognized warrant-process automation on Laserfiche. Comparable as an enabling technology ecosystem partner rather than a direct competitor.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/city-county-information-technology-commission

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City-County Information Technology Commission