Jupiter BPO

What Jupiter BPO does

Jupiter BPO is a private Business Process Outsourcing (BPO) company, founded in 2023 and headquartered operationally in Bitola, North Macedonia, with a sales and marketing presence in Drummoyne (Sydney), Australia. The company delivers remote staffing and outsourcing services to primarily US-based enterprise and mid-market clients, leveraging a labor cost arbitrage from South-Eastern Europe combined with a hybrid AI offering. It claims 30+ US clients served over a 3-year window, with stated outcomes of up to 70% cost reduction, sub-10% staff turnover, and 2-3x ROI in the first quarter.

The company's core product set spans two layers. The first is human-staffing services delivered from Macedonia, including customer support, admin support, sales and lead generation, order processing, accounting and finance, digital marketing, and IT/software support, priced from $9/hour. The second is an AI layer consisting of AI Employees and Voice/Chat AI Systems that act as 24/7 first points of contact and integrate with client systems, priced via a one-time recruitment fee or monthly instalments. Supporting offerings include Employer of Record (EOR), Offshore Entity Management, and Outsourcing Business Consulting, giving Jupiter BPO a vertically integrated value chain from recruitment through compliance and ongoing HR management.

Commercially, Jupiter BPO runs a sales-led, consultation-first go-to-market: prospects book a 15-minute strategy call via Calendly, submit job descriptions, review 3-5 candidate profiles, and enter a 30-day risk-free trial. Distribution is concentrated in direct sales and inside sales supported by an extensive content-marketing engine (R&D blog, vertical-specific landing pages, case studies) and social media presence on LinkedIn, Facebook, Instagram, and WhatsApp. The company is founder-led, bootstrapped (no disclosed funding rounds, no institutional investors, no subsidiaries), and has no disclosed patents, awards, formal leadership team beyond named contacts Kosta (Sydney) and Ivancho Angelevski (Bitola), or formal certifications.

Name

Jupiter BPO

Legal name

Jupiter BPO

Website

https://jupiterbpo.com

Company type

Private

Founded year

2023

Operating status

Operating

Headcount range

11–50 employees

Short description

Jupiter BPO is a Macedonian Business Process Outsourcing firm that provides US enterprises and mid-market companies with remote employees from South-Eastern Europe and AI-powered voice/chat agents for customer support, admin, sales, and back-office functions. It serves 30+ US clients across healthcare, insurance, manufacturing, SaaS, retail, logistics, and real estate.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing

NAICS

Office Administrative Services (5611), Professional Employer Organizations (56133), Management, Scientific, and Technical Consulting Services (5416)

SIC

Services-Facilities Support Management Services (8744)

akta.pro industry

PRIMARYBPAAACAA

IT Service Desk & End-User Support (L1/L2)

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Technical Support & Helpdesk (IT/Device/Product Support)

SECONDARYBPAAAGAD

Billing & Revenue Operations (Subscription/Usage Billing, Rating, Order-to-Cash Support)

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Finance & Accounting Outsourcing (AP/AR, GL, Billing)

SECONDARYBPAAAJAJ

Spend Analytics & Reporting Support

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Procurement & Purchasing Support (P2P, Vendor Admin)

Keywords

• Business Process Outsourcing
• Remote Staffing Services
• Customer Support Outsourcing
• AI Customer Service
• Employer of Record

Headquarters

HQ city

Drummoyne

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Business Process Outsourcing (BPO) Services: Full-service BPO offerings including customer support, admin support, sales and lead generation, order processing, accounting and finance, digital marketing, and IT support. Revenue generated through hourly rates for remote employees.
2. Employer of Record (EOR) Services: EOR services enabling clients to hire European talent without establishing local legal entities. Covers local recruitment, legal employment contracts, payroll management, employee benefits, and ongoing HR support.
3. AI Employee Deployment: Creation, training and deployment of AI employees for business operations. One-time recruitment fee or monthly instalments.
4. Offshore Entity Management: Business setup, compliance, and administration services across European jurisdictions. Includes entity setup support, accounting/compliance management, office and equipment support, and HR and recruitment support.
5. Outsourcing Business Consulting: Consulting services for identifying suitable outsourcing and offshoring models. Includes outsourcing readiness assessment, workforce design, financial modeling, governance frameworks, and full outsourcing strategy.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Jupiter BPO is a Macedonian business process outsourcing company that provides remote staffing, AI-augmented employees, and BPO services primarily to US-based businesses. The company staffs customer support, sales, admin, accounting, digital marketing, and IT support roles from its delivery center in Bitola, Macedonia, with pricing starting at $9/hour. It also offers Employer of Record (EOR), offshore entity management, and outsourcing business consulting services.

Product overview

Jupiter BPO is a Macedonian Business Process Outsourcing company providing AI-powered remote employee solutions and outsourcing services across Europe. The portfolio consists of AI Employees and Voice/Chat AI Systems as core AI products, complemented by a comprehensive suite of BPO service modules including Customer Support, Admin Support, Sales and Lead Generation, Order Processing, Accounting and Finance, Digital Marketing, IT and Software Support, Employer of Record (EOR), Business Process Outsourcing (BPO), Offshore Entity Management, and Outsourcing Business Consulting. The company combines AI automation with skilled remote human employees to deliver comprehensive outsourcing solutions, positioning itself as a unified platform offering both AI-powered automation and human staffing services.

Differentiator

Problem solved

Functional benefit

Products and services

• AI Employees
• Customer Support Outsourcing
• Admin Support
• Sales and Lead Generation
• Order Processing
• Accounting and Finance Support
• Digital Marketing Support
• IT and Software Support
• Employer of Record (EOR)
• Offshore Entity Management
• Outsourcing Business Consulting

Quantifiable outcome

• 70% cost reduction on recruitment, salary and operational costs
• +6 more outcomes

Named customers5 records

Segments8 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration74 records

AI capability5 records

Feature3 records

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Boldly: Subscription-based remote staffing company providing executive assistants and dedicated remote talent to entrepreneurs and small businesses. Comparable subscription remote-employee model, with overlapping customer profile (US SMBs needing admin/executive support).
• Helpware: US-headquartered BPO with significant delivery operations in Eastern Europe (Ukraine, Poland, Albania) offering customer support, back-office, and AI/data-labeling services to US tech and e-commerce clients. Most directly comparable to Jupiter on geographic narrative, vertical mix, and SMB/mid-market positioning.
• Wishup: India-based virtual assistant and remote staffing company targeting US SMBs with dedicated remote employees for admin, sales support, and back-office tasks. Closely comparable business model to Jupiter's remote-employee-as-a-service positioning, with similar mid-market US customer profile.
• Belay: US-based remote staffing company providing virtual assistants, bookkeepers, and social media managers to SMBs and mid-market clients on subscription pricing. Comparable recurring-revenue model and US SMB target customer base.
• SupportYourApp: Eastern European (Ukraine-based) outsourced customer support provider serving SaaS, e-commerce, and fintech clients. Directly comparable to Jupiter's customer-support BPO offering and overlap on talent geography and Western-client focus.
• Remote: Global HR platform offering Employer of Record, payroll, and contractor management services across 80+ countries. Comparable EOR capability to Jupiter, with stronger brand and broader geographic footprint as a meaningful incumbent.
• Deel: Global Employer of Record and contractor management platform enabling companies to hire internationally. Comparable to Jupiter's EOR and offshore entity management offerings, though at significantly larger scale and broader geographic coverage.

Broad incumbents

• Toptal: Global freelance talent marketplace focused on premium software developers, designers, finance, and project managers. Comparable in remote-talent-as-a-service concept, but with upmarket positioning vs Jupiter's mid-market BPO focus.
• Upwork: Largest global freelance marketplace connecting businesses with remote talent across admin, sales, customer support, and tech. Comparable in addressing remote-talent sourcing but operates a marketplace model rather than managed BPO like Jupiter.

Emerging players

• Sierra (AI agent platform): Enterprise AI agent platform for customer experience, offering AI agents that handle customer support autonomously. Relevant emerging comparable to Jupiter's AI Employee offering, and represents the structural threat/adjacent opportunity for Jupiter's hybrid AI + human model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/jupiteroutsource
• LinkedInau.linkedin.com/company/jupiter-bpo
• Instagraminstagram.com/jupiter.bpo

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Jupiter BPO