ITESS

What ITESS does

ITESS is a French managed IT services provider (MSP) headquartered in Fontainebleau, founded in 2011 as a SARL (Société à Responsabilité Limitée), operating with 11–50 employees. The company delivers outsourced IT operations (infogérance totale and partielle), VMware server and desktop virtualization, VoIP telephony, network security, and cloud backup services to small and medium enterprises (TPE/PME) and large enterprise accounts (grands comptes) across France, spanning both private and public sector clients. ITESS is a certified partner of Cisco (Select), Microsoft, VMware, and Veeam (Silver), and is a Dell Direct reseller, with its service portfolio built on VMware vSphere, Cisco ASA/ISE/VPN, Microsoft server infrastructure, Veeam B&R, and CA ARCserve.

The company's core proprietary technology is SaveData, a wholly-owned externalized backup subsidiary launched in 2010–2011 that runs on EMC servers housed across three geographically separate Colt Telecom data centers, with triple DES 192-bit transfer encryption, AES 128-bit storage encryption, and an insurance-backed €2M per-incident restoration guarantee. SaveData claims 9,000+ client companies across industries including Industry, Media, Services & Distribution, BTP & Real Estate, Public Administration, and Luxury & Cosmetics. Additional offerings include VMware Horizon View VDI, VMware ThinApp, Private/Public/Hybrid Cloud via vCloud Director, and a Centrex VoIP service with unlimited fixed and mobile calls to 40 destinations.

Revenue is generated through three primary streams: recurring managed services contracts (infogérance) with both total and partial outsourcing engagements, subscription-based services (SaveData backup and VoIP Centrex), and project-based professional services (IT engineering, consulting, audits, and architecture studies). Distribution is entirely direct via field sales engineers and commercial staff; no resellers or distributors are used. The company operates exclusively in France with no disclosed international footprint, no external funding, no parent company, and no disclosed ownership structure beyond founder/management control.

Name

ITESS

Legal name

ITESS

Website

https://itess.fr

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

1–10 employees

Short description

ITESS is a French managed IT services provider (MSP) in Fontainebleau offering outsourced IT operations, VMware virtualization, VoIP telephony, network security, and cloud backup to SMBs and enterprise clients across France.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Telephone Interconnect Systems (7385)

akta.pro industry

PRIMARYBPAEAJAB

ITIL/ITSM Process Consulting & Implementation

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Service Management (ITSM) & Service Desk

SECONDARYHDAIAHAD

VoIP Access & ITSP Services

Hardware, Technology & Telecom/Telecommunications & Network Services/Unified Communications & Voice Services (VoIP, UCaaS)

SECONDARYHDAEALAA

IT Service Management (ITSM) Platforms

Hardware, Technology & Telecom/Enterprise Platforms & Databases/Enterprise Service Management (ITSM/ESM) Platforms

Keywords

• Managed IT services
• IT outsourcing
• VoIP telephony
• Server virtualization
• Data backup services

Headquarters

HQ city

Fontainebleau

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Infogérance (Managed IT Services): Recurring managed IT services contracts covering partial or total outsourcing of the customer's IT systems. Includes system administration, monitoring, maintenance, support, and IT evolution. Contracts are structured as total or partial outsourcing, providing a predictable recurring revenue stream.
2. Ingénierie et Conseil (Professional Services): Engineering and consulting services including IT architecture engineering, system engineering, project studies, audits, and IT urbanization. Billed as project-based engagements or day-rate forfaits integrated into maintenance contracts.
3. SaveData Backup Subscription: Subscription-based externalized backup service (tele-sauvegarde) with monthly or annual billing. Offers automated daily backups with encrypted storage and guaranteed restoration. Converts fixed IT costs into variable operational expenses.
4. VoIP Telephony Services: VoIP telephony solutions including Centrex hosted services, unlimited fixed and mobile calls, SVI/IVR, fax-to-mail, and conference services. Revenue derived from service subscriptions with cost savings of up to 87% versus traditional PSTN.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

ITESS is a French managed IT services provider (SSII) delivering partial and full IT outsourcing (infogérance), VMware-based server and desktop virtualization, VoIP telephony, and IT security/backup services. It serves as an outsourced DSI for SMBs (TPE/PME) and enterprise clients across private and public sectors, with its proprietary SaveData cloud backup solution as a flagship product.

Product overview

ITESS (Information Technology Engineering Systems and Services) is a managed services provider (MSP) offering an integrated portfolio of IT infrastructure services for SMBs and enterprise clients. The core offering centers on IT outsourcing (partial and full infogérance), supported by specialized solutions in server virtualization (VMware vSphere), desktop virtualization (VMware Horizon View), cloud computing (Private, Public, and Hybrid Cloud), VoIP telephony (Centrex service), and data security (backup and network security). The product lineup includes their own SaveData externalized backup service, partnered solutions (Veeam, CA ARCserve for backup; Cisco ASA for security), and professional services (IT audits, project studies, system engineering, network architecture, and Green IT consulting). These offerings work together as an integrated managed services ecosystem where IT outsourcing serves as the primary engagement model, with specialized modules deployed based on client infrastructure needs.

Differentiator

Problem solved

Functional benefit

Products and services

• SaveData Tele-sauvegarde (Backup) Proprietary cloud backup solution for SMBs providing automated daily backups with triple DES 192-bit transfer encryption, AES 128-bit storage encryption, redundant RAID storage across three geographically separate Colt Telecom data centers, and insurance-backed guaranteed restoration. Supports unlimited servers and workstations with incremental backup and configurable version retention.
• Centrex VoIP Telephony Cloud-based hosted IPBX offering unlimited calls to fixed and mobile lines across 40+ countries, with features including SVI/IVR auto-attendant, voicemail-to-email, PC-based receptionist console, fax-to-mail, and multi-party conference calling. IP phones (Cisco, Siemens, Polycom) included with claimed up to 87% cost savings vs. traditional PSTN telephony.
• Partial IT Outsourcing (Infogérance Partielle) Managed IT services for targeted system administration where clients retain some internal IT capabilities while leveraging ITESS expertise for specific infrastructure needs including administration, monitoring, maintenance, support, and IT evolution.
• Full IT Outsourcing (Infogérance Totale) Complete outsourced IT department service providing full system management, 24/7 technical support, technology monitoring, and IT evolution project services — effectively an externalized DSI.
• IT Maintenance Contracts Total or partial maintenance agreements including on-site visits, unlimited phone and remote support, complimentary IT audit, and guaranteed response times under maintenance contracts.
• IT Engineering Services (Ingénierie Systèmes) Systems engineering including consulting, project management, Windows and Linux server administration, Exchange and SQL Server upgrades, virtualization, and disaster recovery planning.
• Network Architecture Engineering IT architecture consulting for network creation, deployment, and administration with expertise in LAN/MAN/WAN/Wifi/MPLS, security solutions, VoIP/ToIP, and SAN/NAS infrastructure.
• IT Audit Services Comprehensive IT infrastructure assessment including network mapping, server inventory, and data flow analysis for system improvement and IT urbanization planning.
• IT Support Services Technical support with reactive hotline, secure remote maintenance, 3-tier escalation system, and on-site intervention capabilities.
• IT Project Studies IT project management services including needs analysis, functional and technical specification, RFP drafting, and deployment planning.
• SI Urbanization IT system urbanization and normalization to standardize data exchanges, eliminate bottlenecks, reduce duplication, and improve SI flexibility for business changes.
• Green IT Solutions Eco-friendly IT consulting focused on reducing carbon footprint through energy-efficient products, server and workstation virtualization, and IT waste recycling policies.

Quantifiable outcome

• Up to 87% cost savings on telecommunications by migrating to VoIP (fixed and mobile calls included)
• +7 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Five partnerships are on record, tiered core.

• Microsoft (Partner Microsoft)coreTechnology or IntegrationITESS is a Microsoft partner. The company deploys Microsoft infrastructure solutions including Windows servers, Exchange, SQL Server, and other Microsoft server and desktop technologies. Engineers are certified in Microsoft technologies.
• VMware (Partner VMware)coreTechnology or IntegrationITESS is specialized in VMware virtualization solutions, implementing vSphere for server virtualization, Horizon View for desktop virtualization, and vCloud Director for hybrid cloud. VMware is a core technology partner central to ITESS's service offerings in virtualization and cloud computing.
• Cisco (Cisco Select Certified Partner)coreTechnology or IntegrationITESS holds Cisco Certified Select and Cisco Solution Vendor certifications. The company deploys Cisco networking equipment, ASA firewalls, switches, routers, VPN solutions, wireless access points, email security, and Web Security. The partnership is positioned as providing adequate response to network needs with strong expertise on Cisco products for TPE and PME.
• Veeam (Veeam Silver Partner)coreTechnology or IntegrationITESS is a Veeam Silver Partner specializing in Veeam Backup & Replication for VMware and Hyper-V virtual environments. The company leverages Veeam's SureBackup technology for automated backup verification and Virtualization-Powered Protection for disaster recovery.
• Colt Telecom (Data Center Hosting)coreTechnology or IntegrationColt Telecom hosts SaveData's redundant storage infrastructure across three geographically separate data centers, providing fully secured facilities with 24/7 surveillance, redundant power (dual EDF supply, 3 generators, 6 UPS), fire protection (R13 APSAD standard), and highly secure physical access.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Atos: Global IT services group headquartered in France, offering managed infrastructure, cloud, security, and unified communications. Overlaps with ITESS on managed services, VoIP, and IT outsourcing, though Atos serves primarily large enterprise and public sector clients.
• Sopra Steria: Major French IT services group delivering managed infrastructure, cloud, and consulting. Comparable business model overlap with ITESS on managed services and IT outsourcing, but operates at vastly larger scale across Europe.
• Capgemini: Global IT services leader with significant French SMB and enterprise managed services practice. Adjacent peer sharing IT outsourcing and infrastructure services with ITESS, though Capgemini serves much larger multi-national clients.
• Orange Business Services: Telecom and IT services arm of Orange, offering UCaaS, managed cloud, and IT outsourcing across France and globally. Directly comparable to ITESS on VoIP/UCaaS and managed services, with much greater scale and brand.
• Devoteam: French-headquartered digital transformation and IT infrastructure consultancy with strong VMware and cloud practices. Comparable to ITESS in offering managed IT services and virtualization solutions, but oriented toward larger enterprise transformation projects.
• Econocom: French-headquartered IT services and managed infrastructure provider serving SMBs and enterprises across Europe. Directly comparable to ITESS as a French MSP with managed services, cloud, and IT outsourcing offerings, though at materially larger scale.

Direct peers

• Helpline: French managed services provider focused on IT outsourcing, support, and infrastructure for SMBs and mid-market clients. Closely comparable to ITESS in size, geography, and service portfolio including infogérance and IT support.
• SCC France: European IT infrastructure and managed services specialist. Closely comparable to ITESS in delivering Cisco-, VMware-, and Microsoft-based infrastructure outsourcing, backup, and managed services to mid-market and enterprise clients.

Emerging players

• OVHcloud: French cloud infrastructure provider offering hosted private cloud, backup, and hosting services. Comparable to ITESS on cloud backup infrastructure, but as an upstream infrastructure vendor rather than a managed services integrator.
• Be-Cloud: French cloud-focused MSP offering private/public cloud, managed services, and IT outsourcing to SMBs. Comparable to ITESS on cloud infrastructure and managed services, but with greater emphasis on cloud-native workloads.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/271234129738005
• LinkedInlinkedin.com/company/itess

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ITESS