North Tyneside Carers' Centre

What North Tyneside Carers' Centre does

North Tyneside Carers' Centre is an independent registered charity (Charity Number 1051472), founded in 1994 and headquartered at Wallsend Community Hub and Library in North Tyneside, United Kingdom. It is the only general carer support service in North Tyneside providing confidential information, advice and support to both young and adult unpaid carers. Services are delivered directly through human-mediated channels: self-referral via website, telephone and email contact, one-to-one sessions, monthly peer support groups segmented by caring context (all-carers, dementia, mental health, young carers), specialist training and information sessions, advocacy, counselling, benefits and welfare advice, and the Working for Carers employment support project.

The underlying technology stack is minimal: a WordPress-based website with self-referral forms, email and telephone as primary contact channels, and electronic data storage hosted on UK/EU-based third-party software supplier servers. There are no proprietary technology products, mobile applications, APIs, or AI/ML components disclosed. The organisation employs approximately 27 staff supplemented by 20+ volunteers, and is part of the Carers Trust network of local carer organisations.

The business model is non-commercial: all services are provided free of charge to unpaid carers in North Tyneside. Funding derives from government contracts (including the UK Shared Prosperity Fund channelled via the North East Combined Authority for the Working for Carers project), grants, and donations collected through the JustGiving platform and direct fundraising. Revenue figures are not publicly disclosed. Strategic partners include Newcastle Carers and Carers Northumberland for joint delivery, and the North East Combined Authority as a core funder.

Name

North Tyneside Carers' Centre

Legal name

North Tyneside Carers' Centre

Website

https://northtynesidecarers.org.uk

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

11–50 employees

Short description

North Tyneside Carers' Centre is an independent UK charity, founded 1994, providing free confidential support, advice and peer groups to more than 7,000 unpaid young and adult carers annually in North Tyneside, funded by government grants and donations.

Ownership category

akta.pro rank

Product category

Carer Support Services

NAICS

Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Social Services (8300)

akta.pro primary industry

Caregiver Support, Coaching & Training (HLADALAG)

Keywords

• Carer support services
• Unpaid carer advocacy
• Young carers support
• Dementia peer support
• Benefits and welfare advice

Headquarters

HQ city

Wallsend

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Others, Supply Chain

Revenue model

1. Charitable funding and grants: Charitable organisation funded through government contracts, grants, and donations. Working for Carers project is funded by UK government through UK Shared Prosperity Fund via North East Combined Authority. Services provided free to carers.
2. Donations and fundraising: Accepts donations via Just Giving platform and through direct fundraising activities.

Go-to-market motion2 records

Distribution channels6 records

Marketing channels6 records

Core offering

North Tyneside Carers' Centre is an independent registered charity (Charity Number 1051472) delivering free, confidential information, advice and support to unpaid adult and young carers across North Tyneside. Its core offerings include one-to-one support, advocacy, mental health and dementia peer support groups, counselling, benefits and welfare advice, training sessions, and — through the Working for Carers partnership project — employment and education support for unpaid carers across the wider North of Tyne area.

Product overview

North Tyneside Carers' Centre is an independent charity providing support services to unpaid carers in North Tyneside, serving both adult and young carers. The organization offers a range of support services including one-to-one support, advocacy, mental health support, counselling, peer support groups, training and information sessions, benefits and welfare advice, and employment support through the Working for Carers project. These services are delivered directly to carers rather than through a technology product platform.

Differentiator

Problem solved

Functional benefit

Brands

• Working for Carers: A collaborative project with Newcastle Carers and Carers Northumberland to help unpaid carers aged 16+ find employment, maintain jobs, and access education, training and volunteering opportunities.

Quantifiable outcome

• Reaches more than 7,000 adult, young adult and young carers per year
• +1 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered core and supporting.

• Newcastle CarerscoreStrategic or Co-development PartnerWorking together to deliver the Working for Carers project providing friendly and specialised support for unpaid carers aged 16+ to find a job, maintain employment, access education, training and volunteering opportunities across the North of Tyne area.
• Carers NorthumberlandcoreStrategic or Co-development PartnerWorking together to deliver the Working for Carers project providing friendly and specialised support for unpaid carers aged 16+ to find a job, maintain employment, access education, training and volunteering opportunities across the North of Tyne area.
• Pro-social value organisations (corporate, public services and charities)supportingOthersActively networks with other local pro-social value organisations to develop long-term, sustainable partnerships which actively support and enable the ongoing development of services for adult and young carers.
• Local outdoor venues and community servicessupportingOthersUses local venues and community services to deliver activities including accessible outdoor locations in North Tyneside such as Whitley Bay seafront, Northumberland Park, Richardson Dees Park, Rising Sun Country Park, Cullercoats Bay, and Segedunum Roman Fort.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Carers UK: National charity for unpaid carers providing information, policy advocacy and employer support. Overlaps in mission and target audience but operates at a national scale rather than a single borough delivery model.
• Carers Trust: National network of which NTCC is a member. Operates across the UK and provides accreditation, brand and quality frameworks (including the Excellence for Carers Award that NTCC won). Adjacent incumbent rather than a local competitor.
• Alzheimer's Society: National dementia charity running a Dementia Connect support programme that overlaps with NTCC's dementia peer support group. Operates nationally and through local services but not as a single-borough general carer service.

Direct peers

• Carers Northumberland: Direct peer and joint delivery partner for Working for Carers. Offers the same free, confidential support to unpaid carers in Northumberland, operating as part of the Carers Trust network in parity with NTCC.
• Newcastle Carers: Direct peer and joint delivery partner for the Working for Carers project across North of Tyne. Provides the same carer support model (one-to-one, peer groups, benefits advice) to a neighbouring borough, with very similar funding and partnership structure.
• Crossroads Care North Tyneside: Local provider of carer respite and personal support services in North Tyneside. Directly comparable in operating geography and target segment (unpaid carers in the same borough), with a more focused respite/replacement care offering.

Others

• North Tyneside Council Adult Social Care: Statutory commissioning body for adult social care in the borough. NTCC works closely with the council as both a funder and referral partner; included as an ecosystem connector rather than a competitor.
• Northumberland, Tyne and Wear NHS Foundation Trust: Local NHS mental health and learning disability trust that refers carers into NTCC's services and co-produces care pathways. Ecosystem partner rather than a direct competitor, but materially shapes demand and funding flows.

Regional players

• Age UK North Tyneside: Local Age UK branch providing information, advice and wellbeing services to older adults in North Tyneside. Overlaps in target demographic and free local service delivery, but focused on older people rather than unpaid carers specifically.
• Mind Tyneside: Local Mind charity providing mental health services including carer support. Comparable as a free, community-based support provider in the North East but specialising in mental health rather than cross-cutting carer support.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key highlights6 records

Customer concentration

• Xx.com/ntcarers

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about North Tyneside Carers' Centre