ELMA EUROPE SARL

What ELMA EUROPE SARL does

ELMA EUROPE SARL is the Luxembourg-registered international entity of a Russian low-code BPM software vendor whose operating company is ООО «ЭЛМА», headquartered in Moscow and active for 15+ years. The company develops and sells the ELMA365 platform — an integrated low-code ecosystem that combines BPM, CRM/CX, CSP (content services/document management), КЭДО (electronic HR document management supporting Russian statutory electronic signatures ПЭП/УНЭП/УКЭП/Госключ), ESM/Service Desk, Fintech, Procurement, Tax Monitoring, and Projects on a single codebase. ELMA positions itself as the #1 BPM system in the CIS region per independent ratings and reports 4,000+ enterprise customers across banking, government, IT, pharmaceuticals, manufacturing, energy, healthcare, and agriculture — including named accounts such as Kaspersky Lab, TechnoNIKOL, AstraZeneca, Glenmark, Fast Bank, Bank Sinara, Bereke Bank, RUSAGRO, and the Chestny Znak national digital marking system.

Under the hood the platform is a low-code BPM engine with a microservices layer (ELMA365 Hub), a TypeScript SDK, public REST API (api.elma365.com/ru/), webhook support, and a documented performance capability (ELMA HighLoad) tested to 10,000 concurrent users. Recent additions include ELMA Cortex, a corporate AI platform integrated into workflows for document processing and intelligent routing, and ELMA Bot, a low-code AI chatbot constructor. The product surface is extended through the ELMA365 Store, a marketplace with 100+ partner-built solutions and integrations to 1C (ERP), R7-Office, Spark (counterparty verification), MD Mobile (field workforce), and КИТ: EHSM (occupational safety).

ELMA makes money through a hybrid model: quote-based enterprise SaaS subscriptions, on-premises perpetual licenses, implementation and customization services delivered both directly and through a 250+ certified partner network, and marketplace economics on the ELMA365 Store. Go-to-market mixes enterprise field sales with channel partners and a self-serve 14-day SaaS trial. Marketing is concentrated in Russian-language channels (VK, Telegram, Yandex Dzen, the ELMA365 Community forum, ELMA Academy) — befitting a CIS-focused vendor — while analyst recognition from Skolkovo/TAdviser and an independent Jira Service Desk top-alternative ranking provide third-party validation of the product in 2026.

Name

ELMA EUROPE SARL

Legal name

Общество с ограниченной ответственностью «ЭЛМА»

Website

https://elma-bpm.com

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

101–250 employees

Short description

ELMA EUROPE SARL is the Luxembourg-registered international entity of ООО «ЭЛМА», a Russian vendor of the ELMA365 low-code BPM platform ecosystem serving 4,000+ enterprise and government customers across the CIS with integrated CRM, document management, HR, service desk, and AI modules.

Ownership category

akta.pro rank

Product category

Business Process Management Software

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210), Administrative Management and General Management Consulting Services (541611)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG)

akta.pro secondary industries

CRM Managed Services & Support (BPAEAGAD), ITIL/ITSM Process Consulting & Implementation (BPAEAJAB), Core HR & HRIS (BPACAPAA), Business Process-Aligned IT Outsourcing (ITO + BPO Integrated) (BPAEAMAJ)

Keywords

• Low-code BPM platform
• Business process automation
• Enterprise content management
• CRM software
• ITSM service desk

Headquarters

HQ city

Luxembourg

HQ country

Luxembourg

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription: Cloud-based subscription model for ELMA365 SaaS version with 14-day free trial available. Recurring revenue from monthly/annual subscriptions.
2. On-Premises License: On-premises deployment option for organizations requiring local installation. Contact sales for enterprise pricing and implementation.
3. Professional Services: Implementation, customization, and consulting services delivered through certified partner network and direct professional services team.
4. ELMA365 Store Add-ons: Partner and vendor solutions marketplace extending platform functionality including integrations (1C, R7-Office, Spark, etc.) and industry-specific solutions.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels8 records

Core offering

ELMA EUROPE SARL develops and sells ELMA365, a unified low-code business process management (BPM) platform that combines CRM, content services (CSP), HR document management (КЭДО), and enterprise service management (ESM) on a single ecosystem. The platform is offered as SaaS or on-premises deployments and serves large enterprises across CIS region with 4000+ customer implementations.

Product overview

ELMA EUROPE SARL offers ELMA365, a unified Low-code platform ecosystem for enterprise business automation comprising core BPM, CRM, CSP, ESM, and КЭДО modules. The platform architecture consists of a foundational Low-code BPM Platform (ELMA365) that serves as the core engine, with specialized product lines built upon it: ELMA365 CSP for document management and content services, ELMA365 CRM+CX for sales and customer experience, ELMA365 КЭДО for electronic HR document management, ELMA365 ESM for enterprise service management, and ELMA365 Fintech for banking automation. The ecosystem also includes AI capabilities through ELMA Cortex and ELMA Bot, plus a marketplace (ELMA365 Store) offering 100+ partner extensions. Products support end-to-end (cross-functional) business processes with deep integration across all modules.

Differentiator

Problem solved

Functional benefit

Brands

• ELMA365 CRM: Customer relationship management and sales automation platform within the ELMA365 ecosystem
• ELMA365 CSP
• ELMA365 ESM
• ELMA365 CX
• ELMA365 КЭДО
• ELMA Cortex
• ELMA365 Service Desk
• ELMA Bot
• ELMA365 Store

Products and services

• ELMA365 BPM (Business Process Management) Low-code business process management system for designing, automating, and monitoring cross-functional enterprise business processes with minimal coding.
• ELMA365 CRM Sales automation and customer relationship management platform covering the full customer journey from lead capture to after-sales service for enterprise sales teams.
• ELMA365 CX (Customer Experience) Customer experience management module spanning CRM, sales management, customer service, and marketing capabilities for end-to-end customer journey orchestration.
• ELMA365 CSP (Content Services Platform) Enterprise content management and electronic document circulation platform for organizing document workflows and corporate content governance within companies.
• ELMA365 КЭДО (Electronic HR Document Management) HRTech solution for electronic HR document management supporting electronic signatures (ПЭП, УНЭП, УКЭП, Госключ) and automating HR processes with employee self-service.
• ELMA365 ESM (Enterprise Service Management) Enterprise service management solution combining Service Desk with AI capabilities, shared service center automation, and corporate portal for managing internal and external service processes.
• ELMA365 Service Desk IT service management (ITSM) solution for corporate services with AI-powered capabilities for ticket routing, request processing, and incident management.
• ELMA365 Fintech Comprehensive automation solution for front and back office processes of banks and financial organizations, including credit processing and customer onboarding automation.
• ELMA365 Procurement Process automation solution for procurement procedures, supplier management, and budget control with flexible low-code configuration.
• ELMA365 Projects Project management solution offering calendar planning, project management processes, and a unified information environment for project teams.
• ELMA365 Tax Monitoring Solution for tax authority dialogue with ФНС, including data showcase, АИС Налог-3 integration, internal control systems (СВК), document archive with electronic document management and OCR.
• ELMA Cortex Corporate AI platform providing enterprise-grade artificial intelligence capabilities integrated into ELMA365 workflows for document processing, intelligent classification, and process optimization.
• ELMA Bot Low-code constructor for creating AI-powered chatbots integrated with ELMA365 business processes for automated interactions and intelligent responses.
• ELMA365 Hub Low-code microservice technology enabling independent development of individual business tasks with modular architecture on the BPM platform.

Quantifiable outcome

• Contract approval reduced from 4 days to 4 hours
• +6 more outcomes

Named customers15 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability5 records

Feature9 records

Partnerships

Ten partnerships are on record, tiered core and standard.

• 1CcoreTechnology or IntegrationIntegration partnership for data exchange with 1C enterprise resource planning systems. Available as certified solution in ELMA365 Store for seamless ERP connectivity.
• R7-Office (Р7-Офис)coreTechnology or IntegrationOnline document editor integration providing collaborative document editing capabilities within ELMA365 workflows. Certified integration available in ELMA365 Store.
• Spark (Спарк)standardTechnology or IntegrationCounterparty verification and risk assessment integration for compliance and due diligence processes within business workflows.
• MD Mobile (МД Mobile)standardTechnology or IntegrationField workforce automation solution integrated with ELMA365 for companies with distributed mobile employees.
• KIT: EHSMstandardTechnology or IntegrationOccupational safety and health management solution for industrial enterprises integrated into ELMA365 platform.
• MCHD (Машиночитаемая доверенность)standardTechnology or IntegrationComprehensive machine-readable power of attorney solution for legal document workflows and digital signature verification.
• ELMA365 Partner Network (250+ partners)coreImplementation/ SI/ Consulting PartnerExtensive network of 250+ technology and business partners including system integrators, implementation consultants, and resellers across CIS region. Partners provide implementation, customization, and ongoing support services.
• OnellectstandardImplementation/ SI/ Consulting PartnerTechnology partner for ELMA365 ESM implementations. Onellect's CTO Konstantin Bokulyar co-presents webinars on Service Desk implementations.
• Advalange (Адваланж)standardImplementation/ SI/ Consulting PartnerImplementation partner for procurement automation projects. Project lead Ilya Saltykov co-presents webinars on spot procurement solutions.
• Kotologika (Котологика)standardImplementation/ SI/ Consulting PartnerSystem integrator partner that implemented unified deal management process for KOT manufacturing company on ELMA365 platform.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• 1C: Dominant Russian enterprise software vendor (ERP, HR, document management) that is both a competitor in BPM/CRM and a key integration partner via ELMA365 Store — central to ELMA's CIS go-to-market.
• Camunda: Open-source-native process orchestration and BPMN workflow engine used for end-to-end process automation — competes with the ELMA365 BPM core on developer-driven process modeling and enterprise integration.
• Appian: Global leader in low-code process automation and BPM, with a unified platform combining process mining, case management, and AI — directly comparable to ELMA365 in target buyer (large enterprise, regulated industries) and integrated platform approach.
• Bizagi: Low-code BPM and process automation platform with strong presence in Latin America and Europe — directly comparable to ELMA365 on model-driven process applications and enterprise automation.
• Naumen: Russian developer of BPM, ITSM/Service Desk, contact center, and document management software — a direct regional peer competing with ELMA365 ESM, BPM, and CSP modules.
• Pega Systems: Enterprise low-code platform for BPM, CRM, and customer engagement used by large banks, insurers, and government agencies — a direct functional peer given ELMA's similar focus on banking, government, and regulated industries.
• DIRECTUM: Russian enterprise ECM/BPM platform focused on document management and business process automation — overlaps directly with ELMA365 CSP and BPM offerings for Russian enterprise and government customers.
• Creatio: Globally distributed low-code platform combining BPM, CRM, and workflow automation on a single studio — the closest direct peer to ELMA365 in terms of product architecture, low-code positioning, and CIS/global dual-market presence.
• Bitrix24: Russian-origin CRM, collaboration, and BPM platform with a large SMB/enterprise installed base in CIS — a direct regional peer competing for the same Russian and CIS workflow automation customers.

Broad incumbents

• ServiceNow: Global leader in IT service management and enterprise service management — the broad incumbent ELMA365 ESM/Service Desk positions against in Russian large enterprises, particularly in regulated industries.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/BpmElma
• LinkedInlinkedin.com/company/elma-europe-s-a-r-l-

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ELMA EUROPE SARL