VGS

What VGS does

Veterans Government Services Corporation (VGS, dba VGS) is a privately held, founder-led Service-Disabled Veteran Owned Small Business (SDVOSB) headquartered in Alexandria, Virginia. The company delivers three core service lines to enterprise and federal clients: Customer Engagement (BPO) contact center operations, Information Technology support across the full IT lifecycle, and Program Management consulting staffed by PMP-certified and Six-Sigma trained professionals. Its customer base spans Fortune 100 enterprises (contact center outsourcing), the Department of Defense (as a sub-contractor for IT and program management), and TRICARE (healthcare-benefits contact center support).

The company's technology stack is built around third-party contact center and IT management platforms rather than proprietary software. VGS configures and operates cloud-based Automated Call Distribution (ACD) systems from Avaya, Five9, Genesys, Interactive Intelligence, and inContact, alongside workforce management tools from Nice and Injixo, and CRM platforms including Salesforce, Oracle CX Right Now, and Microsoft Dynamics. Secure work-at-home agent delivery is enabled via Desktop-as-a-Service over CITRIX with PCI-DSS and HIPAA compliant controls. Employee sourcing uses HireRight background checks and Criteria Corp assessments. There is no indication of proprietary AI/ML models, patents, or in-house research.

VGS generates revenue through managed services contracts for contact center operations and professional services for IT and program management engagements. Pricing is quote-based and customized per engagement; no standard pricing is publicly disclosed. The company reaches enterprise and government buyers through direct field sales, prime and sub-contractor channels in federal procurement, and a modest organic social presence on LinkedIn and Facebook. The SDVOSB and NMSDC minority-owned certifications are central to its government go-to-market, providing preferential access to federal set-aside contracts.

Name

VGS

Legal name

Veterans Government Services Corporation

Website

https://vgscorporation.com

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

1–10 employees

Short description

Veterans Government Services Corporation (VGS) is a Service-Disabled Veteran Owned Small Business providing contact center (BPO), IT lifecycle support, and program management services to Fortune 100 enterprises, the Department of Defense, and TRICARE from its Alexandria, Virginia headquarters.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing / Contact Center Services

NAICS

Management Consulting Services (54161), Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Services (8741)

akta.pro primary industry

General Customer Service & Contact Center Operations (BPAAAAAA)

akta.pro secondary industries

General Customer Service (Order/Account/Inquiries) (BPAAABAA), ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN), Virtual Desktop & Application Delivery (VDI/DaaS, Remote Apps) (BPAEAIAC)

Keywords

• Contact center services
• Business process outsourcing
• IT support services
• Program management consulting
• Government contracting services

Headquarters

HQ city

Alexandria

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Customer Engagement (BPO) Services: Contact center operations providing inbound call, email, chat, and webform support services at scale. Services range from survey, acquisition, support, sales, retention, quality, and loyalty operations. Offered as both at-home and in-center solutions.
2. Information Technology Support Services: Full range of IT lifecycle support including system planning, design, administration, operations, maintenance, help desk support, and portfolio management. Services span from technology acquisition to implementation, testing, and quality assurance.
3. Program Management Services: Program management consulting and support services including contact center management, new hire assessment, learning management, productivity optimization, quality assurance, and customer experience improvement.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

VGS provides outsourced contact center / business process outsourcing (BPO) operations, information technology support, and program management services to Fortune 100 enterprises and U.S. federal government customers, including the Department of Defense. Contact center work covers inbound calls, email, chat, and webform support delivered through both U.S.-based brick-and-mortar centers and a PCI/HIPAA-compliant work-at-home agent model. IT and program management services span the full technology lifecycle from planning and design through operations, maintenance, and help desk support.

Product overview

Veterans Government Services (VGS) is a Service-Disabled Veteran Owned Small Business (SDVOSB) providing customer engagement (BPO) and technology solutions. The company operates three core service offerings: Contact Center Operations (Customer Engagement/BPO) delivering U.S.-based inbound call, email, chat, and webform support at-home or in-center; Program Management leveraging PMP-certified and Six-Sigma trained professionals for contact center optimization and IT program management; and Information Technology Support spanning the full IT lifecycle from help desk to system planning, design, administration, and cybersecurity. The company serves Fortune 100 companies and Department of Defense customers.

Differentiator

Problem solved

Functional benefit

Products and services

• Contact Center Operations / Customer Engagement (BPO) U.S.-based contact center operations delivered through at-home and in-center service models, supporting inbound calls, email, chat, and webforms across customer journey phases including acquisition, support, sales, retention, quality, and loyalty. Intended for Fortune 100 enterprises and federal/government clients such as the Department of Defense.
• Information Technology Support Full-range IT lifecycle support spanning from Help Desk to system planning and operations, including system planning and design, system administration, operations and maintenance, performance management, tiered technical support, website development, database administration, and cyber/information system security. Sold to enterprise and federal government customers.
• Program Management Program governance delivered by PMP-certified and Six-Sigma trained teams, including contact center management, new hire assessment, learning management, productivity, quality assurance, and customer experience optimization for enterprise and government clients.

Named customers3 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

Feature4 records

Scale indicators3 records

Recent moves1 record

Expansion highlights4 records

Direct peers

• Maximus: Large government-focused BPO and contact center operator serving federal and state agencies, including healthcare benefits programs. Directly comparable to VGS in delivery of contact center and citizen-services work for government clients.
• TTEC Holdings: Large customer experience and contact center outsourcer with both enterprise and government clients. Comparable to VGS in at-home and in-center delivery, omnichannel support, and customer engagement services.
• Foundever (formerly Sitel/IBEX): Global contact center and CX outsourcer offering inbound customer support across voice, email, and chat. Comparable to VGS in delivery model and customer engagement offerings for enterprise clients.
• Conduent: Global BPO and contact center provider with significant government and healthcare business lines. Comparable to VGS in delivering inbound customer service, citizen engagement, and benefits administration support.
• CALIBRE Systems: SDVOSB-certified federal management consulting and IT services firm serving DoD and civilian agencies. Closely comparable to VGS in regulatory status, target buyer profile, and program management/IT delivery mix.

Emerging players

• VISTA Technology Services: Veteran-owned small business providing IT and program management services to federal customers. Comparable to VGS in SDVOSB positioning and IT services delivery, though smaller and more focused on specific agencies.
• Patriot Group International: Veteran-owned government services firm providing training, IT, and program management support to defense and federal clients. Comparable to VGS in SDVOSB regulatory positioning and federal services delivery focus.

Broad incumbents

• Teleperformance: Global contact center and customer experience outsourcer serving enterprise and government clients. Comparable to VGS in omnichannel customer engagement delivery, but with materially larger scale and broader geographic footprint.
• GDIT (General Dynamics IT): Major federal IT services and systems integrator serving DoD and civilian agencies. Comparable to VGS in IT lifecycle support and program management work, though operating as a prime contractor at significantly larger scale.
• ICF International: Established public-sector consulting and IT services firm with deep federal footprint across DoD, civilian, and health agencies. Comparable to VGS in IT lifecycle support and program management delivery, but operates at much larger scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/veterangovernmentservices
• LinkedInlinkedin.com/company/veteran-government-services/?viewAsMember=true

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about VGS