Bendigo Community Health Services

What Bendigo Community Health Services does

Bendigo Community Health Services (BCHS) is a not-for-profit, integrated community health organisation headquartered in Bendigo, Victoria, Australia, operating continuously since 1974 under ACN 136 467 715. It employs more than 270 staff across six physical sites (Bendigo Central, Kangaroo Flat, Eaglehawk, White Hills, North Bendigo, Elmore) and delivers more than 50 services spanning general practice, allied health (physiotherapy, exercise physiology, podiatry, paediatric podiatry), specialist clinics (sexual and reproductive health, endometriosis and pelvic pain, trans and gender diverse), chronic disease management, mental health and counselling, alcohol and other drug services, headspace Bendigo youth services, paediatric and child health services, family day care, early childhood intervention, and refugee and migrant settlement services. The organisation also operates school-based clinics at five secondary colleges via the Doctors in Secondary Schools program.

The underlying technology stack comprises electronic health records with My Health Record integration, HotDoc online appointment booking, telehealth (telephone and video), on-site Clinical Labs pathology, and Stripe donation processing. Multilingual health education resources are delivered in Karen, Dari, Dinka, and English, reflecting a deliberate capability in culturally safe care for refugee and migrant populations. The organisation holds seven sector accreditations: QIC Health and Community Services Standards, RACGP, NDIS Practice Standards, Aged Care Quality Standards, headspace Model Integrity Framework, Human Services Standards, and ACECQA National Quality Standards.

The business model is government-funded, multi-stream healthcare delivery. Revenue derives from Medicare bulk billing, NDIS, My Aged Care, and state and federal health department grants; client fees for non-bulk-billed services (with concession pricing); and community donations including the Gift of Love festive appeal. BCHS operates three core subsidiary lines: headspace Bendigo (youth mental health), Bendigo Family Day Care (home-based early childhood education since 1980), and the Loddon Children's Health and Wellbeing Local consortium (paediatric services across six regional shires, jointly controlled with eight regional partners including Bendigo Health). Pricing is deliberately low or zero out-of-pocket, with maximum concessions for pensioners, healthcare card holders, children under 18, students under 25, Aboriginal and Torres Strait Islander Australians, and refugees and asylum seekers.

Name

Bendigo Community Health Services

Legal name

Bendigo Community Health Services

Website

https://bchs.com.au

Company type

Private

Founded year

1974

Operating status

Operating

Headcount range

51–100 employees

Short description

Bendigo Community Health Services is a not-for-profit community health organisation operating across six sites in Bendigo, Victoria, delivering 50+ integrated services including general practice, allied health, mental health, family services, and refugee health support to more than 270 staff serving the regional community.

Ownership category

akta.pro rank

Product category

Community Health Services

NAICS

Ambulatory Health Care Services (621), Other Ambulatory Health Care Services (6219), Individual and Family Services (6241), Social Assistance (624)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Public/County Primary Care Clinics (HLAFAGAI)

akta.pro secondary industries

Outpatient Mental Health Clinics & Counseling Centers (HLAFACAA), Primary Care for Underserved Populations (e.g., migrant, homeless, refugee clinics) (HLAFAGAN)

Keywords

• Community health services
• Primary healthcare
• Allied health services
• Mental health support
• Refugee health services

Headquarters

HQ city

Bendigo

HQ country

Australia

HQ region

Oceania

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Government Health Program Funding: Services funded through various government health programs including Medicare, NDIS, My Aged Care, and state/federal health department funding
2. Client Service Fees: Fees for services including GP consultations, allied health, and specialized clinics. Bulk billing for Medicare cardholders, concession pricing available
3. Community Donations and Sponsorships: Funding through community donations and sponsorships, including specific appeals like Gift of Love festive fundraiser

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels5 records

Core offering

BCHS delivers integrated, community-based primary healthcare and wellbeing services across central Victoria, including bulk-billed general practice, specialist medical clinics, allied health, children's and family services, youth mental health, refugee and migrant settlement support, and alcohol and drug services. Services are delivered directly at six physical sites and via outreach, telehealth, and home-based programs, with multilingual delivery in Karen, Dari, Dinka and English and free or low-cost access for vulnerable groups.

Product overview

Bendigo Community Health Services (BCHS) is a not-for-profit community health organization offering a comprehensive portfolio of integrated health and wellbeing services across central Victoria. The organization operates as a multi-service provider with primary care (Medical Practice with GPs and specialists), allied health (physiotherapy, exercise physiology, podiatry), children's services (paediatric health, family services, family day care, early childhood intervention), youth services (headspace Bendigo, school-based clinics), and specialised programs (sexual health, diabetes management, alcohol and drug services, refugee settlement). BCHS delivers over 50 services funded through government health programs, community donations, and sponsorships, with sites across Bendigo, Kangaroo Flat, Eaglehawk, White Hills, North Bendigo, and Elmore. The organisation operates as a single integrated health platform rather than a product-plus-modules architecture.

Differentiator

Problem solved

Functional benefit

Brands

• headspace Bendigo: Confidential and free service where people aged 12-25 can access a range of support services including mental, physical and sexual health support, work and study services, and drug and alcohol support.
• Bendigo Family Day Care

Products and services

• Medical Practice General practitioner services providing comprehensive bulk-billed primary healthcare including health checks, minor procedures, wound management, skin checks, ECGs, diabetes management, employment medicals, family planning, lung function testing, and vaccinations for community members across the Bendigo region.
• Sexual and Reproductive Health Hub Specialist clinic providing contraception services, men's and women's sexual health, cervical screenings, menopause support, free condoms and sanitary products, STI testing, pregnancy support, and trans and gender diverse healthcare for community members.
• Endometriosis and Pelvic Pain Clinic Multidisciplinary clinic treating endometriosis and pelvic pain with a GP, nurse, physiotherapist, and psychologist, providing personalised treatment plans and evidence-based pain management strategies.
• Community Diabetes Clinic Chronic disease management program providing diabetes education, disease self-management, monitoring, and coordinated treatment, staffed by Credentialled Diabetes Educators and supported by Bendigo Health Endocrinology Clinic.
• Trans and Gender Diverse Clinic Fortnightly clinic providing hormone replacement therapy, gender-affirming sexual healthcare, STI testing, PrEP and PEP, and referral pathways for trans and gender diverse people aged 16 years and over.
• Doctors in Secondary Schools Free, confidential GP and nurse appointments for students at Wedderburn College, Crusoe College, Eaglehawk Secondary College, Weeroona College Bendigo, and St Arnaud Secondary College covering general health, mental health, and sexual health.
• Physiotherapy Assessment, manual therapy, exercise programs, and rehabilitation techniques for musculoskeletal conditions supporting improved mobility and function for all ages.
• Exercise Physiology Exercise, lifestyle, and behaviour modification programs for prevention and management of chronic diseases including diabetes, heart disease, COPD, and cancer, including Falls and Balance Exercise Groups and Strength and Conditioning Groups.
• Podiatry Assessment and treatment for foot and lower limb issues including diabetic foot care, general foot care, ingrown toenails, wound management, heel pain, and orthotics.
• Paediatric Podiatry Specialised podiatry service for children and adolescents up to 18 years addressing foot concerns, leg pain, unusual gait, and nail or skin issues.
• Children's Health Services Specialist service for children and teenagers up to 18 years responding to complex behaviours, developmental delays, and Autism Spectrum Disorder, including paediatricians, nurses, and admin support.
• Family Services Outreach service assisting children and parents to identify goals and respond to unique needs, providing support for families with children aged 0-17 years and pregnant people preparing for parenting.
• Loddon Children's Health and Wellbeing Local Regional service providing health and wellbeing services to children up to 11 years across Campaspe, Central Goldfields, Loddon, Macedon Ranges, Mt Alexander, and Greater Bendigo, led by BCHS in partnership with Bendigo Health and regional partners.
• Bendigo Family Day Care Home-based early education and care for children since 1980, delivered through a network of registered Early Childhood Educators, providing care for up to four children not attending school and three children attending primary school.
• Stepping Stones Early Childhood Intervention Program Group-based early childhood intervention for children aged 2 to school age with NDIS early childhood plans, based on the Learn to Play program and promoting development through pretend play, supporting language, social competence, and emotional self-regulation.
• School Readiness Program Program supporting kindergarten educators and families, delivered by allied health professionals including speech pathologists, occupational therapists, and psychologists, focusing on communication, wellbeing, and access and inclusion.
• smalltalk Supported Playgroups National program promoting evidence-based parenting strategies for children from birth to school age, including supported playgroups with healthy snacks and in-home support with qualified facilitators.
• headspace Bendigo Free, confidential service for people aged 12-25 providing mental health support, online and phone counselling, work and study services, health promotion, and drug and alcohol dependence assistance.
• Youth Clinic Confidential health services for young people aged 12-25 covering sexual health, pregnancy support, contraception, STI testing, counselling, LGBTIQA+ support, and diabetes management, free for under 18s.
• Cultural Diversity Services Services improving health outcomes for people of refugee and migrant backgrounds including Community Harmony Program, Refugee Health Navigator Project, Refugee Cancer Project, and Emergency Preparedness programs, with many team members being multilingual with lived experience.
• Settlement Services Support during the first five years of settlement for people of refugee background focusing on health and wellbeing, community connectedness, economic and social participation, and self-reliance.
• Counselling and Mental Health Services Mental health care and counselling services providing support for individuals, families, and community members experiencing mental health challenges.
• Alcohol and Drug Services Support services for alcohol and other drug dependence including Get Help, reducing harm programs, support for families and carers, and Pharmacotherapy Clinic for methadone and suboxone treatment.
• Health Promotion Community health promotion programs including InRoads Program connecting people experiencing homelessness to health services, community health nurse services, and social support groups.
• Naloxone Dispensing Machine Trial Public-access Naloxone dispensing machine trial operated at BCHS Central site as part of the Victorian Government's program to reduce preventable drug deaths.
• Pharmacotherapy Clinic Specialised pharmacotherapy clinic providing methadone and suboxone treatment and other pharmacotherapy services for alcohol and other drug dependence, supported by a $1 million expansion grant in 2026.

Quantifiable outcome

• More than 50 services funded through various government health programs, community donations and sponsorships
• +1 more outcomes

Named customers5 records

Segments7 records

Ideal customer profiles8 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature3 records

Partnerships

15 partnerships are on record, tiered core and minor.

• Bendigo HealthcoreStrategic or Co-development PartnerLead agency partner in Loddon Children's Health and Wellbeing Local consortium, providing specialist medical and allied health services for children up to 11 years across Campaspe, Central Goldfields, Loddon, Macedon Ranges, Mt Alexander and Greater Bendigo regions
• Bendigo and District Aboriginal Co-operativecoreStrategic or Co-development PartnerRegional partner in Loddon Children's Health and Wellbeing Local consortium
• Njernda Aboriginal CorporationcoreStrategic or Co-development PartnerRegional partner in Loddon Children's Health and Wellbeing Local consortium
• Echuca Regional HealthcoreStrategic or Co-development PartnerRegional partner in Loddon Children's Health and Wellbeing Local consortium
• Dhelkaya HealthcoreStrategic or Co-development PartnerRegional partner in Loddon Children's Health and Wellbeing Local consortium
• Sunbury and Cobaw Community HealthcoreStrategic or Co-development PartnerRegional partner in Loddon Children's Health and Wellbeing Local consortium
• North Central Local Learning and Employment NetworkminorStrategic or Co-development PartnerRegional partner in Loddon Children's Health and Wellbeing Local consortium
• Maryborough District Health ServiceminorStrategic or Co-development PartnerRegional partner in Loddon Children's Health and Wellbeing Local consortium
• Murray Primary Health NetworkcoreStrategic or Co-development PartnerPartnership for Doctors in Secondary Schools program delivering free, confidential GP and nurse appointments to students throughout the region
• Victorian Government's Department of Education and TrainingcoreStrategic or Co-development PartnerGovernment partnership for Doctors in Secondary Schools program
• Alliance of Rural and Regional Community Health (ARRCH)coreStrategic or Co-development PartnerBCHS CEO Mandy Hutchinson is founding member and current Chair of ARRCH, aimed at reducing health inequity in rural and regional Victoria
• City of Greater BendigocoreStrategic or Co-development PartnerJoint initiative with BCHS for Greater Bendigo Healthy Catering Guide
• BreastScreen VictoriaminorStrategic or Co-development PartnerCollaboration for multilingual breast cancer screening resources and education in Karen language
• Victorian Fisheries AuthorityminorStrategic or Co-development PartnerSupport for BCHS-produced Victorian fishing rules and recreational fishing videos in Karen language
• headspace NationalcoreStrategic or Co-development PartnerBCHS is lead agency for headspace Bendigo, operating under headspace Model Integrity Framework for youth mental health services

Scale indicators5 records

Recent moves11 records

Expansion highlights5 records

Direct peers

• Merri Health: Northern Melbourne community health service with integrated primary care, allied health, mental health, NDIS, family day care and CALD services under a not-for-profit model closely comparable to BCHS's multi-service portfolio.
• DPV Health: Northern Melbourne community health service offering integrated GP, allied health, mental health, family services and CALD-focused programs under a comparable not-for-profit government-funded structure.
• cohealth: Major Melbourne metropolitan community health organization delivering integrated primary care, mental health, AOD, refugee health and family services with strong CALD focus, comparable in service breadth and not-for-profit government-funded model to BCHS.
• EACH (Eastern Access Community Health): Large eastern Melbourne community health provider with comprehensive primary care, allied health, mental health, NDIS, family services and headspace lead agency operations, highly comparable in integrated service model.
• IPC Health: Western Melbourne community health service delivering GP, allied health, mental health, refugee health and family services under a comparable not-for-profit, multi-site government-funded model.
• North Richmond Community Health: Inner Melbourne community health service with strong CALD and refugee health focus delivering primary care, mental health, AOD and family services in a comparable integrated not-for-profit model.
• Your Community Health: Melbourne metropolitan community health provider delivering primary care, allied health, family services and refugee settlement support with a comparable not-for-profit integrated service model.
• Gateway Health: Regional Victorian community health service covering Wodonga, Wangaratta and Bright with integrated primary care, allied health, mental health, family services and refugee settlement programs under a not-for-profit model.
• Sunbury and Cobaw Community Health: Rural Victorian community health service and named BCHS consortium partner in the Loddon Children's Health and Wellbeing Local, operating comparable integrated primary care, family services and paediatric programs.
• Latrobe Community Health Service: Large regional Victorian community health service operating multiple sites across Gippsland with comparable integrated primary care, allied health, mental health, AOD, and family services portfolio under a similar not-for-profit, government-funded model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/HealthyBendigo
• Facebookfacebook.com/bendigochs
• LinkedInlinkedin.com/company/bendigo-community-health-services

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Bendigo Community Health Services