Medcom
Medcom is a Tokyo-based healthcare technology company that provides subscription-based, medical-institution-dedicated smartphones on a closed private network to Japanese hospitals, replacing PHS systems with secure nurse-call-integrated, EHR-connected communication for over 100 hospitals and 80,000 users.
- Company typePrivate
- Founded2016
- HeadquartersTokyo, Japan
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Medcom does
Medcom, Inc. (株式会社メドコム) is a Tokyo-based healthcare technology company, founded July 2016 as Frontier Field Inc. and rebranded in April 2024, that provides medical-institution-dedicated smartphones and a closed-network communication platform to hospitals across Japan. Its core product is a hardware-plus-software subscription service that replaces legacy PHS systems, fixed phones, and groupware with a single secure device supporting nurse call integration, electronic medical record mobile access with three-point bedside authentication, group chat, staff login/attendance visibility, camera-based documentation, and one-push emergency alerts with automatic audio recording. The platform runs on a closed private network compliant with Japan's Ministry of Health, Labour and Welfare medical information security guidelines and is reinforced by mobile device management, device certificates, two-factor authentication, and tenant-separated data architecture; Medcom also obtained Privacy Mark certification in July 2025. Medcom monetizes exclusively through direct enterprise field sales, with quote-based annual subscriptions that bundle device rental, MDM, and platform services, and supports complementary add-ons including an AI meeting-minutes service, IV infusion calculation, the Belfida ONE companion display, and integration with third-party apps such as AmiVoice iNote. The company serves more than 100 hospitals — including Toyota Memorial Hospital, Chuno Kosei Hospital, and Suwa Chuo Hospital — with over 80,000 cumulative users, operates six regional sales offices plus a kitting center, and has established research partnerships with Chiba University Hospital and Akita University. Medcom also holds Patent No. 7320800 on shared-terminal device technology, which it is actively defending through infringement litigation filed against Recomott in March 2026.
Medcom firmographics
Firmographics- Name
- Medcom
- Legal name
- 株式会社メドカム (MEDCOM, INC.)
- Website
- https://medcom.ne.jp
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Medcom is a Tokyo-based healthcare technology company that provides subscription-based, medical-institution-dedicated smartphones on a closed private network to Japanese hospitals, replacing PHS systems with secure nurse-call-integrated, EHR-connected communication for over 100 hospitals and 80,000 users.
- Ownership category
- akta.pro rank
Medcom industry classification
Industry- Product category
- Healthcare Communication Platform
- SIC
- Services-Health Services (8000), Surgical & Medical Instruments & Apparatus (3841)
- akta.pro primary industry
- Medical-Grade Device Connectivity & Device Management (MDM) (HLACAFAG)
- akta.pro secondary industries
- Medical Device Connectivity & Interoperability Middleware (MDI, EHR/HL7/FHIR Integration) (HLACAPAJ), Healthcare/Clinical Tablets (HDACAMAE)
Keywords
Where Medcom is headquartered
LocationHeadquarters
- HQ city
- Tokyo
- HQ country
- Japan
- HQ region
- Asia
Offices7 records
Markets served
Medcom business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Supply Chain, Operations, Infrastructure
Revenue model
- Medcom smartphone service subscription: Recurring subscription revenue from providing medical-institution-dedicated smartphones and associated platform services. Includes device rental, MDM, secure network, and standard app features. Pricing is quote-based and scales with hospital size and number of devices.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Base subscription (hardware + platform) |
| Freemium | Monthly | AI meeting minutes (AI議事録) - free tier |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels6 records
Medcom product offering
Product offeringCore offering
Medcom provides a subscription-based, medical-institution-dedicated smartphone service running on a closed private network. The platform integrates nurse call systems, electronic medical record (EMR) mobile access, group chat, emergency alerts, and mobile device management into a single device replacing legacy PHS, fixed phones, and groupware. The service is sold as an annual subscription that includes device rental, closed-network connectivity, MDM, and standard apps, with add-on modules such as AI Meeting Minutes and Belfida ONE mobile display.
Product overview
Medcom provides a unified smartphone platform for healthcare facilities with a core device service (メドコム) and multiple integrated modules. The core product is a dedicated medical smartphone operating on a closed private network with nurse call integration, electronic medical record mobile access, and secure communication tools. Add-on modules include AI-powered meeting minutes (メドコムAI議事録), infusion support calculations, and a companion mobile display (Belfida ONE). The platform also supports third-party app installations including voice input software (AmiVoice), communication apps (Join, Teams), and translation tools. Medcom positions itself as a comprehensive hospital DX (digital transformation) solution replacing legacy PHS systems.
Differentiator
Problem solved
Functional benefit
Brands
- メドカムAI議事録 (Medcom AI Meeting Minutes): AI-powered meeting minutes service that automatically transcribes and summarizes patient explanations and hospital conference content, with QR code output to electronic medical records
Products and services
- Medcom (メドコム) Medical Smartphone Service Healthcare facility-dedicated smartphone service providing secure internal communication, nurse call integration, and clinical workflow support for hospital staff. Operates on closed private network with government-mandated security compliance. Sold as an annual subscription including device rental, MDM, secure network, and standard apps. Targets nurses, physicians, and administrative staff at hospitals.
- Medcom AI Meeting Minutes (メドコムAI議事録) AI-powered meeting minutes service that records patient explanations and internal meetings, auto-transcribes via speech recognition, and generates summaries using generative AI. Exports to electronic medical records via QR code. Uses tenant separation architecture for data security. Starting from ¥0/month freemium with usage-based tiers. For hospital staff needing to document patient consent, multidisciplinary conferences, and internal meetings.
- Infusion Support (輸液サポート) IV infusion calculation support app helping nurses calculate flow rates and drip counts, with haptic/vibration guidance for natural drip speed confirmation. Reduces medication calculation errors and nursing workflow stress. For nurses performing IV infusions at the bedside.
- Belfida ONE (ベルフィーダ ワン) Mobile Display 10-inch mobile display companion device that wirelessly connects to Medcom smartphones, providing larger-screen viewing and touch-back operation for collaborative patient record reviews. For multi-person viewing of medical images and records at the bedside or in conference settings.
Companies that use Medcom
Customer profileNamed customers15 records
Segments2 records
Ideal customer profiles2 records
Medcom technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
AI capability6 records
Feature10 records
Medcom partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- Multiple hospital partners (先行実証病院)coreMultiple hospitals participated in early pilot programs for the Medcom AI Minutes (AI議事録) service, providing feedback on usability, practical workflow fit, security, and transcription accuracy. These hospitals validated the service before its commercial launch.
- Akita University Graduate School of Medical Sciences (秋田大学大学院医学系研究科)coreCommissioned research on the effect of medical smartphone deployment on reducing workload burden for ward nurses. A before-after comparative study evaluating whether smartphones reduce communication time and psychological burden compared to traditional PHS and fixed phones. Research period from approval date through March 31, 2028.
- Chiba University Hospital Next-Generation Medical Design Center (千葉大学医学部附属病院 次世代医療構想センター)coreJoint research agreement starting February 1, 2026 through March 31, 2028. The study will quantitatively and qualitatively evaluate the effects of medical smartphone deployment on physician and nurse working hours, overtime, task interruption frequency, inter-staff communication, and regional medical system reimbursement compliance. Led by Center Director Yoshimura Kensuke.
Scale indicators6 records
Recent moves8 records
Expansion highlights6 records
Medcom competitors and assessment
Company assessmentDirect peers
- PerfectServe: Clinical communication and provider scheduling platform serving US hospitals with secure messaging, physician scheduling, and care team collaboration — a direct analog to Medcom's hospital staff communication and on-call/attendance visibility features.
- TigerConnect: US-based clinical collaboration platform offering secure messaging, on-call scheduling, and care team communication for hospitals — closely analogous to Medcom's chat, login, and nurse call functions, though primarily cloud-delivered versus Medcom's closed-network architecture.
- Recomott (moconavi): Japanese developer of the moconavi enterprise mobility platform that competes directly with Medcom in shared-terminal smartphone environments, including the hospital segment where Medcom asserts its patent. Medcom filed an infringement suit against Recomott in March 2026.
- Ascom: Swiss-listed provider of healthcare-grade mobile communications, nurse call integration, and clinical workflow solutions targeting hospitals — overlapping with Medcom's nurse call integration, secure messaging, and EMR-adjacent communications.
Broad incumbents
- NEC Corporation: Major Japanese system integrator with a long-standing healthcare IT business (electronic medical records, hospital networking) that can bundle mobility and nurse-call-adjacent capabilities into existing hospital contracts, positioning NEC as a broad incumbent comparable to Medcom's buyer relationships.
- Fujitsu: Japanese ICT vendor with a sizeable healthcare business including hospital information systems and regional medical network platforms in Japan — a broad incumbent that competes for the same hospital DX budget that Medcom targets with its dedicated smartphone offering.
- Stryker (Vocera): Stryker acquired Vocera (and integrated Voalte) to offer clinical communication smartphones and workflow platforms to hospitals globally; competes with Medcom at the enterprise-clinical-communication layer but as part of Stryker's broader medtech portfolio.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Medcom social profiles
Digital presenceMedcom compliance and trust
Trust signalCompliance3 records
Medcom financial estimates
Financial estimateRevenue estimate
Valuation estimate
Medcom leadership team
Management profileNumber of profiles
Profiles11 records
Medcom funding detail
Funding detailFunding overview
Funding rounds7 records
Investors15 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Medcom M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Medcom
What does Medcom do?
Medcom provides a subscription-based, medical-institution-dedicated smartphone service running on a closed private network. The platform integrates nurse call systems, electronic medical record (EMR) mobile access, group chat, emergency alerts, and mobile device management into a single device replacing legacy PHS, fixed phones, and groupware. The service is sold as an annual subscription that includes device rental, closed-network connectivity, MDM, and standard apps, with add-on modules such as AI Meeting Minutes and Belfida ONE mobile display.
Is Medcom a public or private company?
Medcom is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Medcom founded?
Medcom was founded in 2016. It employs 11 to 50 people.
Where is Medcom based?
Medcom is headquartered in Tokyo, Japan, in the Asia region.
How does Medcom make money?
One revenue line is on record: medcom smartphone service subscription.
Who are Medcom's main competitors?
Direct peers on record are PerfectServe, TigerConnect, Recomott (moconavi) and Ascom. Broad incumbents are NEC Corporation, Fujitsu and Stryker (Vocera).
Does Medcom have an API?
No public API is recorded for Medcom.
What industry is Medcom in?
Medcom's product category is Healthcare Communication Platform. Its primary akta.pro industry code is HLACAFAG, Medical-Grade Device Connectivity & Device Management (MDM), with a secondary code of HLACAPAJ, Medical Device Connectivity & Interoperability Middleware (MDI, EHR/HL7/FHIR Integration). Its SIC code is 8000.