Maple Ridge Community Management

What Maple Ridge Community Management does

Maple Ridge Community Management Ltd. (MRCM) is a private Ontario condominium management firm founded in 1984 and headquartered in Mississauga, serving condominium corporations across the Greater Toronto Area and southwestern Ontario. The firm manages 30,000+ units across 300+ condominium corporations — ranging from newly constructed high-rises to townhome and industrial/commercial common-element communities — and is staffed by 100+ full-time professionals, of whom 80+ hold General Licences from the Condominium Management Regulatory Authority of Ontario (CMRAO) plus industry designations (RCM, ACCI, LCCI, CMCA, CRP). The firm holds ACMO 2000 certification, the industry's highest Ontario accreditation, and was named ACMO 2009 Corporate Member of the Year. It has been Great Place to Work-certified for six consecutive years. MRCM is a member of the Associa group of companies, the largest North American community management network, sharing best practices with 100+ peer firms.

MRCM's core offering is full-service condominium management delivered through a defined operational stack: Yardi Voyager accounting software (pioneered in Ontario by the firm), an Owner Portal and service-request system (SecureCafe), the Associa HUB client portal, and a VendorCafe-managed vendor network. In 2016 it established the Associa OnCall (AOC) in-house maintenance division, providing proactive, calendarized common-element maintenance through in-house general-contracting technicians and approved specialty vendors. Additional transactional revenue comes from status certificate processing at standardized rates ($100 standard / $240 rush), ARR-style arrears collection, and transition-management services for boards switching from prior providers.

Revenue is driven primarily by recurring monthly management fees negotiated with each condominium corporation's board, tiered by building type, size, and service scope. Management fees, AOC maintenance work (including administrative fees on partner-routed jobs), and transaction-based status certificate / card-processing fees together produce a recurring, contract-anchored stream. Go-to-market is consultative enterprise field sales run by a Director of Community Growth and Development, supported by an industry-education webinar and publication engine, conference participation at ACMO/CCI, and direct proposal requests — the same B2B-board pipeline MRCM has used for four decades.

Name

Maple Ridge Community Management

Legal name

Maple Ridge Community Management Ltd.

Website

https://mrcm.ca

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

101–250 employees

Short description

Maple Ridge Community Management is a Mississauga-based, Associa-affiliated condominium management firm serving 300+ corporations and 30,000+ units across the Greater Toronto Area with full-service financial, maintenance, and board-support services delivered via 80+ licensed managers.

Ownership category

akta.pro rank

Product category

Condominium Property Management

NAICS

Services to Buildings and Dwellings (5617)

SIC

Real Estate Agents & Managers (For Others) (6531), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Condominium Association Management (BPAJAHAA)

akta.pro secondary industries

Association Compliance, Governance & Board Support Services (BPAJAHAN), Association Maintenance, Vendor & Capital Project Management (BPAJAHAM), New Development / Declarant Transition Management (BPAJAHAK)

Keywords

• Condominium management
• Property management services
• Financial reporting
• Maintenance coordination
• Board governance

Headquarters

HQ city

Mississauga

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Condominium Management Services: Monthly management fees for condominium corporations. Services include financial reporting, maintenance coordination, arrears collection, legal compliance, and board support. Revenue is recurring based on service agreements with condominium boards.
2. Associa OnCall Maintenance Services: Optional maintenance services arm providing proactive, calendarized maintenance for communities. Includes general contracting and specialized vendor services. MRCM may receive administrative fees from vendor partners.
3. Status Certificate Processing: Processing fees for status certificates required during property transactions. Standard service at $100 with 10-day turnaround, rush service at $240 with 5-day turnaround. Credit card processing fee of $35 additional.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Maple Ridge Community Management provides full-service condominium management for residential communities including high-rise, mid-rise, low-rise, and townhome condominium corporations across southwestern Ontario. Core services include financial reporting and accounting (via Yardi Voyager), board governance support, maintenance coordination, arrears collection, vendor procurement, legal compliance under the Condominium Act, and transition management from prior management firms. An optional Associa OnCall (AOC) maintenance division delivers in-house general contracting and specialized vendor services for common element maintenance needs.

Product overview

Maple Ridge Community Management is a single-service condominium management company offering comprehensive property management for residential condominium corporations. The core offering is condominium management services augmented by YARDI Voyager accounting software for financial management and Associa OnCall for maintenance services. Additional services include status certificate processing, an owner portal for resident self-service, and access to the Associa HUB platform. The company does not operate a modular software platform but rather provides integrated service offerings bundled together as part of their management package.

Differentiator

Problem solved

Functional benefit

Products and services

• Condominium Management Services Full-service condominium management for residential condominium corporations across southwestern Ontario, covering financial reporting, board governance support, maintenance coordination, vendor procurement, arrears collection, legal compliance under the Ontario Condominium Act, transition management, and reserve fund planning. Serves high-rise, mid-rise, low-rise, townhome, and retirement communities; available to both newly constructed and long-established corporations.
• Associa OnCall (AOC) Maintenance Services Optional maintenance services arm delivering proactive, calendarized maintenance for common elements in client condominium communities, including carpentry, painting, drywall, graffiti removal, door closure repair, and other building maintenance trades. Utilizes in-house general contracting technicians alongside specialized vendor partners.
• Status Certificate Processing

Quantifiable outcome

• Every single auditor reviewing MRCM-maintained records stands as a willing reference
• +2 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature4 records

Partnerships

Five partnerships are on record, tiered core and minor.

• AssociacoreStrategic or Co-development PartnerMRCM is An Associa Company, part of North America's largest community management firm. This partnership provides access to shared best practices across 100+ management firms, the Degreed lifelong learning platform, Associa OnCall maintenance services, and Associa HUB client portal technology. This sharing of information is an unmatched advantage in the industry.
• Yardi SystemscoreTechnology or IntegrationMRCM was the very first management firm in Ontario to introduce Yardi Voyager accounting software. This pioneering adoption set industry benchmarks and continues as their core financial management platform for condominium corporations.
• Associa OnCall (AOC)coreImplementation/ SI/ Consulting PartnerAssocia OnCall is MRCM's optional maintenance division providing proactive maintenance services for common elements. Established in 2016, AOC utilizes in-house general contracting technicians and specialized vendor partners, providing additional security and service level assurance for clients.
• Vendor PartnersminorChannel Partner/ Reseller/ DistributorMRCM maintains a detailed vendor database of pre-screened and qualified service providers including specialized trades for carpentry, painting, drywall, graffiti removal, and building maintenance. Vendors can apply through online application and join VendorCafe supplier management system.
• Associa Cares CanadaminorOthersMRCM is a proud supporter of Associa Cares, a charitable initiative funded by tax-deductible donations from Associa employees and concerned citizens. The program helps people recover and get back on their feet by administering resources where most needed.

Scale indicators6 records

Recent moves7 records

Expansion highlights6 records

Others

• Yardi Systems: Provider of the Yardi Voyager property management and accounting platform that MRCM pioneered in Ontario — not a direct competitor but a critical enabling technology vendor whose roadmap and pricing directly shape MRCM's operating economics.

Direct peers

• Larlyn Property Management: GTA-based condominium management firm serving high-rise and townhome communities across the Greater Toronto Area — a direct local competitor pursuing the same condominium board mandates and offering the same recurring management-fee revenue model.
• FirstService Residential: North America's largest residential property manager, providing full-service condominium and HOA management across Canada (including a major GTA presence) — directly competes with MRCM for condominium board mandates and offers the same full-service management suite.
• Wilson Blanchard Management: Ontario-based condominium and property management firm offering full-service management, financial reporting, and board advisory services to condominium corporations — comparable in scale and geography to MRCM.
• Melbourne Property Management: Canadian condominium management company serving Ontario condominium corporations with a comparable full-service model including financial reporting, maintenance coordination, and board support.
• Comfort Property Management: Toronto-based condominium and property management company focused on condominium corporations in the GTA, offering recurring management services comparable to MRCM.
• Brookfield Residential Property Management: A major Canadian residential and condominium property manager operating in the GTA and broader Ontario, offering board management, financial reporting, and on-site services comparable to MRCM's offering.
• The Meritus Group: Ontario condominium management firm serving residential condominium corporations with board advisory, financial, and maintenance services — overlapping directly with MRCM's GTA service area and offering set.
• Highpoint Property Management: Ontario condominium management firm offering full-service management to condominium boards including financial reporting, maintenance, and board governance support.

Broad incumbents

• Associa: MRCM's parent company and North America's largest community management group operating 100+ member firms — a broad incumbent that offers overlapping capabilities through its network but does not specialize narrowly in the GTA market the way MRCM does.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInca.linkedin.com/in/craig-mcmillan-rcm-acci-lcci-cmca-capm-1724a026
• Xx.com/MapleRidgeCM

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Maple Ridge Community Management