Call Centre Management Association
The Call Centre Management Association is a UK non-profit industry association founded in 1994 that represents the call centre sector and supports contact centre managers through membership services and a recurring UK and European Awards programme.
- Company typePrivate
- Founded1994
- HeadquartersLondon, United Kingdom
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Call Centre Management Association does
The Call Centre Management Association (CCMA) is a UK-based non-profit industry association founded in 1994 and headquartered in London, established to represent the call centre industry and support contact centre managers. It functions as a professional membership body for practitioners operating contact and call centres, with a small operational team of 1–10 employees. Its named leadership comprises Leigh Hopwood (CEO), Ann-Marie Stagg (Chief Executive), Sarah Hunt (Membership Director) and Jackie Pringle (Head of UK and European Awards). The presence of dual CEO-equivalent titles suggests either a recent leadership transition or a co-leadership governance model, though no transition date is disclosed in the input.
The CCMA's principal activities centre on a recurring UK and European Awards programme and the operation of a membership function for individual practitioners and corporate contact centre operators. There is no disclosed pricing model, no disclosed membership tiers, and no public revenue figure; the commercial mechanics appear to follow the conventional UK trade association template of membership dues, awards entry fees, and event/training revenue, but specifics are not stated. The association's primary product surface is therefore events, awards, and member services rather than any technology platform or software offering. No products, APIs, integrations, technology stack, certifications, partnerships, M&A, funding events, or regulatory actions are disclosed in the source data, and the organisation's website currently only renders a loading/verification page, limiting third-party visibility into its operations.
Call Centre Management Association firmographics
Firmographics- Name
- Call Centre Management Association
- Website
- https://ccma.org.uk
- Company type
- Private
- Founded year
- 1994
- Headcount range
- 1–10 employees
- Short description
- The Call Centre Management Association is a UK non-profit industry association founded in 1994 that represents the call centre sector and supports contact centre managers through membership services and a recurring UK and European Awards programme.
- Ownership category
- akta.pro rank
Call Centre Management Association industry classification
Industry- Product category
- Industry Association Services
- NAICS
- Professional Organizations (81392), Business Associations (813910)
- SIC
- Services-Membership Organizations (8600)
- akta.pro primary industry
- General Customer Service & Contact Center Operations (BPAAAAAA)
- akta.pro secondary industry
- Contact Center Leadership & Supervisory Skills (EDABACAK)
Keywords
Where Call Centre Management Association is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Markets served
Call Centre Management Association business model
Business model- GTM type
- B2B
- Offering type
- Services
Call Centre Management Association product offering
Product offeringCore offering
The Call Centre Management Association (CCMA) is a non-profit industry association that represents the UK call centre industry and supports contact centre managers. It provides membership services, industry awards, training, networking events, and professional development resources for professionals working in customer contact and call centre operations.
Differentiator
Problem solved
Functional benefit
Products and services
- CCMA Membership
- UK and European Awards Programme
Call Centre Management Association technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Call Centre Management Association partnerships and signals
Strategic signalRecent moves1 record
Expansion highlights2 records
Call Centre Management Association competitors and assessment
Company assessmentBroad incumbents
- Talkdesk: AI-first cloud contact centre vendor running its own customer education, community and awards-adjacent programmes. A broad incumbent peer given audience overlap (CCMA's members) and competition for industry recognition sponsorship.
- Genesys: Largest pure-play contact centre-as-a-service and customer experience platform vendor, with Genesys Community serving as an industry gathering point for the same managers CCMA represents. Operates upstream of CCMA in the value chain and competes for manager mindshare and event dollars.
- Five9: Cloud contact centre software provider with an active partner/user community and presence at contact centre events. Comparable as a broad incumbent whose ecosystem programming competes with CCMA-led training and community for time and dollars.
- NICE (NICE inContact / CXone): Major contact centre workforce engagement, analytics, and CCaaS vendor with its own customer community and events (Interactions). A logical broad incumbent peer due to overlap in audience (CCMA's members are NICE's customers) and competing for industry sponsorship.
Regional players
- Customer Service Institute of Australia: Australia-based professional body for customer service with membership, training, and recognition programmes. Comparable to CCMA in structure and mandate but operating in a different geography, useful as a regional benchmark and potential cross-promotion partner.
Direct peers
- ICMI (International Customer Management Institute): The international membership and learning community for contact centre and customer service leaders, offering training, events, and an awards programme. Directly comparable to CCMA in mandate (manager development, industry recognition) and revenue mix (membership + events).
- Institute of Customer Service: The UK's chartered body for customer service, with a UKCSI index, accredited training and a customer service awards programme. Overlaps with CCMA's UK manager-focused mandate and competes for similar employer memberships and recognition sponsorships.
Others
- Teleperformance: Largest global BPO/contact centre outsourcer. Not a membership body but a key employer constituency CCMA serves and a frequent sponsor/partner at industry events; relevant as a downstream employer peer shaping the agenda and demand for CCMA's activities.
Emerging players
- CXPA (Customer Experience Professionals Association): Global professional association for CX practitioners with certifications and a member community. Comparable to CCMA as a membership body serving the same buyer persona, though broader (CX) than CCMA's contact centre niche.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks5 records
Key highlights5 records
Customer concentration
Call Centre Management Association financial estimates
Financial estimateRevenue estimate
Valuation estimate
Call Centre Management Association leadership team
Management profileNumber of profiles
Call Centre Management Association funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Call Centre Management Association M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Call Centre Management Association
What does Call Centre Management Association do?
The Call Centre Management Association (CCMA) is a non-profit industry association that represents the UK call centre industry and supports contact centre managers. It provides membership services, industry awards, training, networking events, and professional development resources for professionals working in customer contact and call centre operations.
Is Call Centre Management Association a public or private company?
Call Centre Management Association is a private company. It is classified as nonprofit foundation owned.
When was Call Centre Management Association founded?
Call Centre Management Association was founded in 1994. It employs 1 to 10 people.
Where is Call Centre Management Association based?
Call Centre Management Association is headquartered in London, United Kingdom, in the Europe region.
Who are Call Centre Management Association's main competitors?
Broad incumbents on record are Talkdesk, Genesys, Five9 and NICE (NICE inContact / CXone). Customer Service Institute of Australia is listed as a regional player. Direct peers are ICMI (International Customer Management Institute) and Institute of Customer Service. Teleperformance is listed as an others. CXPA (Customer Experience Professionals Association) is listed as an emerging player.
Does Call Centre Management Association have an API?
No public API is recorded for Call Centre Management Association.
What industry is Call Centre Management Association in?
Call Centre Management Association's product category is Industry Association Services. Its primary akta.pro industry code is BPAAAAAA, General Customer Service & Contact Center Operations, with a secondary code of EDABACAK, Contact Center Leadership & Supervisory Skills. Its NAICS code is 81392 and its SIC code is 8600.