What Matrix247 does

Matrix247 is a UK-headquartered managed communications and IT services provider, founded in 1991 and operating as a Manchester-based regional hub within Focus Group following Focus Group's 2025 acquisition. The company delivers a platform-plus-modules portfolio across four pillars — telecoms, IT solutions, connectivity, and cyber security — plus mobile and (since 2025) business energy services. Core products include VoIP phone systems, Microsoft Teams Phone System, Gamma's Horizon hosted PBX, business broadband and fibre, SoGEA, leased lines, SD-WAN, managed IT support, cloud computing and backup/disaster recovery, Microsoft 365 enablement, remote working solutions, and a cyber security stack spanning awareness training, security operations, Zero Trust Network Access, and professional cyber services. Notably, Matrix247 also markets the Aila AI Receptionist, a Conversational Intelligence NLP platform, and Microsoft Copilot as AI-enabled layers over the communications stack.

The technology base is built predominantly on third-party vendor stacks — Microsoft, Cisco, Gamma, Vodafone, IPECS and Deloitte — rather than proprietary infrastructure, with Matrix247's value added as a multi-vendor integrator, managed services operator, and PSTN switch-off migration specialist. The business model is predominantly recurring: subscription and managed services across telecoms, connectivity, mobile, and cyber, supplemented by affiliate-referral revenue from the Rocket Energy energy services partnership and one-time project work on migrations and deployments. Go-to-market combines direct enterprise field sales, inside sales for SMBs and SMEs, a channel partner program, and a self-service customer portal. Customer segmentation is hybrid: small business, SME, and enterprise tiers, with named enterprise customers including FatFace (retail), Brighton & Hove Albion FC (sports/leisure), and UniCredit Group (financial services). The company's value proposition centers on being a single point of accountability for essential business technology, particularly for UK firms navigating the PSTN switch-off and digital transformation mandates.

Name

Matrix247

Legal name

Matrix247

Website

https://matrix247.com

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

11–50 employees

Short description

Matrix247 is a UK managed communications and IT services provider, operating as a Manchester regional hub within Focus Group since 2025, delivering telecoms, managed IT, connectivity, cyber security, and AI-enabled products (Aila AI Receptionist, Conversational Intelligence) to thousands of UK small businesses, SMEs, and enterprises.

Ownership category

akta.pro rank

Product category

Managed IT and Telecommunications Services

NAICS

Wired Telecommunications Carriers (517111), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210), All Other Telecommunications (51781)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Network, Infrastructure & Data Center Integration (BPAEAAAK)

Keywords

• Managed IT services
• Business telecommunications
• Connectivity services
• Cyber security services
• Unified communications

Headquarters

HQ city

Rosendale

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Bespoke IT support packages and managed services offering businesses value for money including cloud services, backup, disaster recovery, and remote working solutions
2. Telecommunications Services: UK-wide telecommunications services including VoIP phone systems, business phone numbers, and PSTN switch off support
3. Connectivity Services: Business broadband, fibre broadband, SoGEA, leased lines, and SD-WAN connectivity solutions
4. Mobile Services: Business mobile packages through partnerships with major mobile networks, including mobile handsets, flexible SIM only deals, and mobile device management
5. Cyber Security Services: Comprehensive cyber security services including security operations, zero trust network access, professional cyber services, and cyber awareness training
6. Energy Services: Business energy solutions including price comparison, renewable energy, smart meters, and energy efficiency services through Rocket Energy partnership

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Matrix247 provides UK businesses with managed IT services, business telecommunications (VoIP, Microsoft Teams Phone System, Horizon hosted PBX), connectivity (broadband, fibre, SoGEA, leased lines, SD-WAN), cybersecurity services, business mobile packages, and energy utilities. As of 2025 the company operates as a regional hub within Focus Group following acquisition, leveraging preferential supplier partnerships and group-wide expertise to deliver a one-stop-shop for essential business technology.

Product overview

Matrix247, a Focus Group company, operates as a platform-plus-modules architecture delivering essential business technology across four core pillars: AI & Customer Experience, Telecoms, IT Solutions, and Connectivity. The portfolio centers on AI-powered products including Aila AI Receptionist (conversational AI for call handling) and Conversational Intelligence (NLP-based call analysis). Telecoms offerings span VoIP phone systems, Microsoft Teams Phone System, Horizon hosted PBX, and business phone numbers. IT Solutions encompass managed services (IT support, cloud computing, backup/disaster recovery, Microsoft 365, remote working), cybersecurity (awareness training, security operations, Zero Trust, professional services, SaaS security), and AI with Microsoft Copilot. Connectivity services include business broadband, fibre broadband, SoGEA, leased lines, SD-WAN, mobile broadband, and PSTN migration. Enterprise-grade offerings extend to API-driven SD-WAN, SASE, hybrid cloud, cloud security, DevOps, and managed services. The company also provides mobile services (business mobiles, handsets, SIM-only deals, MDM) and utility services (energy, water, smart meters). Following Focus Group's 2025 acquisition, Matrix247 serves as a key regional hub with operations in Manchester.

Differentiator

Problem solved

Functional benefit

Products and services

• Aila AI Receptionist AI-powered virtual receptionist that handles incoming business calls using conversational AI, interacting with callers to answer questions and route calls appropriately. Intended for UK businesses seeking automated customer interaction handling.
• Conversational Intelligence AI-powered platform that analyzes voice conversations using NLP to provide transcription, insights, summarization and conversation analytics for improving customer experience. Targeted at UK businesses looking to derive insight from call interactions.
• VoIP Phone System Voice over IP business telephone system enabling voice communications over internet connections with features for call management and cost reduction, sold to UK businesses.
• Microsoft Teams Phone System Cloud-based phone system integrated with Microsoft Teams, enabling UK businesses to use Teams as their primary communications and telephony platform.
• Horizon Phone System Hosted PBX phone system providing business telephony features including call handling, mobile integration, and unified communications capabilities, supplied to UK businesses via the Gamma Horizon platform.
• Business Phone Systems Comprehensive business telephone solutions spanning various technologies (VoIP, hosted PBX, Teams-integrated) suited to different UK business types and sizes.
• Managed IT Support and Services Bespoke IT support packages providing managed services with tailored service levels covering cloud services, backup, disaster recovery, remote working solutions, and ongoing technical support for UK businesses.
• Cloud Services and Computing Cloud infrastructure and computing solutions for hosting, storage, and application deployment sold to UK businesses.
• Cloud Backup and Disaster Recovery Data backup and business continuity solutions protecting business data and enabling rapid recovery from disruptions, intended for UK business customers.
• Microsoft 365 Business Suite of Microsoft productivity applications and cloud services including Office apps, email, and collaboration tools licensed and supported for UK businesses.
• Microsoft Copilot AI-powered productivity assistant integrated with Microsoft 365, providing AI assistance for documents, emails, and workflow automation, sold to UK businesses.
• Remote Working Solutions Solutions enabling employees to work securely from any location, including VPN, virtual desktops, and collaboration tools, targeted at UK businesses.
• Cyber Security Services Comprehensive cybersecurity protection including threat monitoring, prevention, incident response, security operations, Zero Trust Network Access, professional cyber services, SaaS security and employee awareness training, sold to UK businesses.
• Business Broadband Internet connectivity solutions for UK businesses providing reliable broadband access.
• Business Fibre Broadband High-speed fibre optic internet connections for UK businesses requiring fast and reliable connectivity.
• SoGEA Broadband Single Order Generic Ethernet Access broadband service providing connectivity without traditional phone lines, supporting the UK PSTN switch-off transition.
• Leased Lines Dedicated private internet connections providing guaranteed bandwidth and symmetric upload/download speeds, targeted at UK businesses requiring high-performance links.
• SD-WAN Software-Defined Wide Area Network technology enabling intelligent routing of traffic across multiple connections for distributed business networks, with API-driven capabilities for enterprises.
• PSTN Switch Off Migration Services Support and migration services helping UK businesses transition away from legacy PSTN lines ahead of the UK PSTN switch-off.
• Business Mobiles Business mobile phone packages, handset supply, and SIM-only contracts from major UK networks (including Vodafone) sold to UK businesses.
• SASE Secure Access Service Edge platform combining network security and WAN capabilities for distributed enterprises, sold to UK enterprise customers.
• Hybrid Cloud Services Hybrid cloud solutions combining on-premises infrastructure with public cloud services, delivered to UK enterprise customers.
• Enterprise Cloud Security Advanced cloud security solutions for UK enterprises with sophisticated security requirements.
• DevOps and Code Delivery DevOps services and continuous integration/deployment solutions for enterprise software development teams.
• Enterprise Managed Services Comprehensive managed IT services for UK enterprises covering infrastructure, operations, and ongoing support at enterprise scale.
• Business Energy Services Business energy price comparison, renewable energy options, smart meter supply, energy efficiency services and siteworks delivered to UK businesses via the Rocket Energy partnership.

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature7 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Focus GroupcoreStrategic or Co-development Partner · 1 January 2025Matrix247 was acquired by Focus Group in 2025, becoming part of one of the UK's leading independent providers of essential business technology. The experienced team based in Manchester continues to serve as a key regional hub, delivering the same outstanding service and support customers expect. As part of Focus Group, Matrix247 leverages preferential supplier partnerships, group-wide expertise, and an extensive portfolio of innovative technology and solutions.
• CiscocoreTechnology or IntegrationCisco partnership for unified communications solutions and network infrastructure. Matrix247 has received Cisco EMEA Award recognition and successfully implements Cisco UC solutions for enterprise customers like UniCredit Group.
• VodafonecoreTechnology or IntegrationVodafone partnership for mobile and connectivity services. Matrix247 works with major mobile networks to secure ideal business mobile packages for customers.
• GammacoreTechnology or IntegrationGamma partnership for Horizon phone system. Matrix247 has received Gamma Horizon Reseller 2023 award recognition as a top reseller partner.
• IPECScoreChannel Partner/ Reseller/ DistributorIPECS partnership with Matrix247 receiving Best Partner of the Year 2023 award recognition. IPECS provides communications equipment and solutions.
• MicrosoftcoreTechnology or IntegrationMicrosoft partnership for Microsoft 365, Microsoft Teams Phone System, and Microsoft Copilot solutions. Comprehensive integration with Microsoft cloud platforms.
• Rocket EnergyminorGTM or Marketing PartnerEnergy comparison and brokerage partnership for business energy services including price comparison, renewable energy, smart meters, and energy efficiency.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Daisy Communications: Major UK business communications and IT services reseller offering telecoms, connectivity, cloud, and managed IT to SMBs and enterprises. Directly comparable portfolio and customer profile to Matrix247.
• BCN Group: UK SMB-focused provider of IT support, telecoms (VoIP, mobile), and connectivity (broadband, leased lines). Tightly comparable in size, customer segment, and managed services motion.
• Node4: UK cloud-led managed services provider offering connectivity, UCaaS (Microsoft Teams), SD-WAN, hosting, and security. Closely comparable mid-market managed services and comms portfolio.
• Six Degrees Group: UK integrated managed services provider combining cloud, colocation, connectivity, voice, and security. Overlaps heavily with Matrix247's core telecoms, IT, and connectivity stack for mid-market customers.
• Gamma Communications: UK-headquartered provider of unified communications, cloud telephony (Horizon), SIP trunking, and connectivity. Direct competitor to Matrix247 across the same SMB/mid-market segments, and also a key vendor partner (Gamma Horizon Reseller award).
• Nasstar: UK managed cloud, communications, and connectivity provider serving mid-market and enterprise. Provides hosted voice, Microsoft Teams voice, SD-WAN, and managed security, matching Matrix247's enterprise services line.
• Giacom: UK cloud, comms, and cyber security distributor serving SMB resellers and end customers with similar Microsoft-led, cloud-first portfolio to Matrix247.

Broad incumbents

• Computacenter: Large UK/European IT infrastructure provider offering managed services, networking, cloud, and security to mid-market and enterprise. Larger-scale competitor across Matrix247's IT solutions and managed services lines.
• Vodafone Business: Major UK mobile and fixed-line operator providing business connectivity, IoT, UC, and managed services. Overlaps with Matrix247's mobile and connectivity lines while operating at much larger scale.
• BT Business: Incumbent UK telecom carrier offering business broadband, Ethernet/leased lines, mobile, UC, SD-WAN, and security. Competes with Matrix247 on connectivity and enterprise comms while offering a much broader portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/matrix247

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Matrix247