What DigiFinland does

DigiFinland Oy is a Finnish state-owned special purpose company (valtion erityistehtäväyhtiö) headquartered in Helsinki that develops and operates national digital public services, primarily for the social welfare and healthcare (sote) sector. Following the 1 January 2023 ownership restructuring, the company is jointly owned by the Finnish state, all 21 welfare areas (hyvinvointialueet), the City of Helsinki, and HUS-yhtymä, with the Ministry of Finance as the owner-steering authority. Its core product portfolio consists of browser-based platforms operating as CE-marked medical devices: Omaolo (national symptom assessment, MDR Class IIb) covering ~4 million residents; Päivystysapu 116117 (national emergency guidance, 1.7M+ calls in 2022) with chat functionality; Navigaattoripalvelu (CE-marked mental health Therapy and Youth Intervention Navigators co-developed with HUS); and Hoidonperusteet.fi for clinical decision support. Supporting services include Tietojohtaja.fi (data management with Palveluverkkoanalyysi), Sähköinen arkistointi (Kanta-certified legacy system archiving, ~20M EUR joint procurement with Digia), Omasuuntima (customer segmentation), Tarmoa (wellbeing service palette), Voxit (civic participation, formerly Polis), Osaamispolku.fi (continuous learning), and cross-cutting initiatives such as the SOTE-tekoälyn ekosysteemi (national AI ecosystem with 10 funded regional pilots) and Digihoitokokeilu (national digital therapy trial with STM, Kela, Sitra, FinCCHTA).

The business model is a cost-coverage public sector model. Revenue is sourced from multi-year contractual licensing with welfare areas, the City of Helsinki, and HUS, combined with commissioned national program funding from line ministries (STM, VM, YM) and programs such as the Sustainable Growth Programme (Kestävän kasvun ohjelma / RRP). Distribution is exclusively direct enterprise sales to government owner-customers, supported by account managers (asiakkuuspäälliköt) and customer cooperation groups. End-user services (Omaolo, Päivystysapu 116117, Omaperhe, Omahelpperi, Osaamispolku) are free for citizens and funded through public budgets. The company is ISO 27001 certified (April 2024) and positions itself for European regulatory influence around EHDS, eIDAS 2.0, and the proposed EU Cloud and AI Development Act.

Name

DigiFinland

Legal name

DigiFinland Oy

Website

https://digifinland.fi

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

11–50 employees

Short description

DigiFinland is a Finnish state-owned special purpose company developing national digital health and welfare platforms. It serves all 21 Finnish welfare areas, Helsinki, and HUS through certified medical devices including Omaolo, Päivystysapu 116117, and Navigaattoripalvelu.

Ownership category

akta.pro rank

Product category

Public Sector Digital Health and Social Welfare Platforms

NAICS

Social Assistance (624), Computer Systems Design and Related Services (54151), Computer Systems Design and Related Services (5415)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090), Services-Social Services (8300)

akta.pro primary industry

Digital Health, Health Information Systems & Data Programs (BPADAIAJ)

akta.pro secondary industries

Crisis Support, Suicide Prevention & Acute Behavioral Triage Platforms (HLALAEAI), Virtual Care Team Collaboration & Provider-to-Provider Teleconsult Platforms (eConsults) (HLALABAI), Financial Assistance & Benefits Navigation Services (BPAGAEAK)

Keywords

• Public sector digital services
• Digital health platforms
• Healthcare digitization
• Medical device software
• Social welfare technology

Headquarters

HQ city

Helsinki

HQ country

Finland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Public Sector Funding & Government Contracts: DigiFinland is a state-owned special purpose company (valtion erityistehtäväyhtiö) primarily funded through government mandates, ministerial assignments (STM, VM,YM), and national program funding (Kestävän kasvun ohjelma / RRP). Revenue derives from national coordination mandates and commissioned development work from government ministries.
2. Service Licensing & Contracts with Welfare Areas: Services are licensed to welfare areas (hyvinvointialueet), Helsingin kaupunki, and HUS under multi-year contracts. Welfare areas and municipalities pay for access to national digital services such as Omaolo, Navigaattoripalvelu, Sähköinen arkistointi, Tietojohtaja.fi, and others. Pricing is negotiated at contract level. Some services like Hoidonperusteet.fi moved behind login requiring a signed agreement.
3. Joint Procurement & Coordination Revenue: DigiFinland coordinates joint procurement (yhteishankinta) for welfare areas, e.g., Sähköinen arkistointi procurement with total value ~20 million EUR. Revenue includes coordination fees and service fees from aggregated purchasing power across regions.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels7 records

Core offering

DigiFinland develops, operates, and coordinates national digital services for Finnish public social welfare and healthcare (sote), rescue services, and public administration. Its portfolio includes the Omaolo digital symptom assessment platform (MDR Class IIb medical device), Päivystysapu 116117 emergency guidance service, mental health navigators (Terapianavigaattori, Interventionavigaattori), the Hoidonperusteet.fi clinical decision support tool, the Tietojohtaja.fi data management platform, Kanta-certified Sähköinen arkistointi (electronic archiving), and the SOTE-tekoälyn ekosysteemi (national AI ecosystem). Services are delivered as browser-based platforms integrated with Kanta national health infrastructure and licensed to welfare areas, municipalities, and state ministries.

Product overview

DigiFinland is a national special-purpose company developing and operating a portfolio of digital public services for social and healthcare (sote), rescue services, and public administration in Finland. The portfolio is organized as a platform-plus-modules architecture: the Omaolo symptom assessment platform and Päivystysapu 116117 emergency guidance service form the consumer-facing health core, complemented by professional decision-support tools (Hoidonperusteet.fi), mental health navigators (Navigaattoripalvelu: Terapianavigaattori and Interventionavigaattori — CE-marked medical devices), and customer segmentation (Omasuuntima). Data management is served by Tietojohtaja.fi (including Palveluverkkoanalyysi and Aspa), while archiving is handled by the Kanta-certified Sähköinen arkistointi service. Wellbeing promotion is covered by Tarmoa, and family services by the Sähköinen perhekeskus suite (Omaperhe, Omahelpperi — both being discontinued July 2026). Civic participation is served by Voxit (formerly Polis), and continuing learning by Osaamispolku.fi. Cross-cutting initiatives include the SOTE-tekoälyn ekosysteemi (AI ecosystem with 10 regional pilots), the Digihoitokokeilu digital therapy trial, and integration services. All services are oriented toward welfare areas, municipalities, the state, and Finnish citizens.

Differentiator

Problem solved

Functional benefit

Brands

• Omaolo: National digital symptom assessment and health service channel for social welfare, healthcare, and oral healthcare
• Päivystysapu 116117
• Hoidonperusteet.fi
• Navigaattoripalvelu
• Tarmoa
• Omaperhe
• Omahelpperi
• Voxit
• Tietojohtaja.fi
• Osaamispolku.fi

Products and services

• Omaolo National digital symptom assessment and service channel for social welfare, healthcare, and oral healthcare. Users complete structured symptom questionnaires and receive care recommendations based on clinical guidelines (Käypä hoito), with pathways to appropriate services. Omaolo is a CE-marked medical device (MDR Class IIb) and covers approximately 4 million Finnish residents with 18 evidence-based symptom assessments.
• Päivystysapu 116117
• Navigaattoripalvelu (Terapianavigaattori, Interventionavigaattori, Lasten navigaattori) CE-marked digital mental health navigator services that collect and structure data from patients with mental health issues or psychological distress to support care planning. Includes Terapianavigaattori (Therapy Navigator), Nuorten Interventionavigaattori (Youth Intervention Navigator), and a Children's Navigator in development. Co-developed with HUS and operated at terapianavigaattori.fi and interventionavigaattori.fi.
• Hoidonperusteet.fi Open, free decision-support tool for healthcare professionals to evaluate the urgency and type of care needed based on reported patient symptoms. Supports triage decision-making using clinical content and is now behind login requiring a signed agreement.
• Tietojohtaja.fi Comprehensive data management and business intelligence platform for welfare areas that supports evidence-based decision-making, continuous data production pipelines, and integrated analytics including service network analysis (Palveluverkkoanalyysi) and customer feedback reporting (Aspa).
• Sähköinen arkistointi Kanta-certified electronic archiving service enabling welfare areas to transfer legacy patient and social welfare records from retired information systems to the national Kanta-arkisto, generating cost savings of approximately 60,000 EUR per year per decommissioned system. Approximately 850 archiving-eligible systems identified across welfare areas.
• Tarmoa – Hyvinvoinnin ja terveyden edistämisen (HYTE) palvelukonsepti National digital wellbeing and health promotion service palette that aggregates wellness and health promotion services from welfare areas, municipalities, parishes, and civil society organizations, making them accessible to both citizens and professionals.
• Voxit (formerly Polis) Civic participation platform enabling structured, transparent dialogue between citizens and decision-makers. Originally piloted as Polis (an open-source platform funded by Sitra), rebranded as Voxit and used by the City of Helsinki for participatory decision-making.
• Osaamispolku.fi (Jatkuvan oppimisen digitaalinen palvelukokonaisuus – JOD) National continuing learning digital service that aggregates education, skills, and labor market information, transitioned from a development project to an operational service maintained by DigiFinland.
• SOTE-tekoälyn ekosysteemi National AI ecosystem bringing together authorities, companies, and researchers to develop and trial AI in social and healthcare, including ten regional AI pilots funded with EUR 2.3M and a risk management working group producing AI risk management tools.
• Digihoitokokeilu National pilot coordinated by DigiFinland and directed by the Ministry of Social Affairs and Health to evaluate and safely adopt evidence-based digital therapies into public healthcare. Ten digital care solutions were selected from 24 applicants for piloting.
• Digifarmaseutti-hanke Pilot project developing new operating models to integrate clinical pharmacy services into social and healthcare services, strengthening cooperation between pharmacies and welfare areas, with the goal of being deployable across Finland.
• Ryhti-muutostuki-projekti Change support project helping municipalities adopt the statutory Ryhti information system for the built environment (land use planning and building permits), under commission from the Ministry of the Environment.
• Integraatiopalvelut (DigiFinland Integration Platform)

Quantifiable outcome

• Omaolo reduces cost per patient contact by at least dozens of euros and significantly accelerates resident concern resolution, when digital process is optimized
• +7 more outcomes

Named customers10 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability6 records

Feature10 records

Partnerships

17 partnerships are on record, tiered core and supporting.

• JST Healthcare Solutions OycoreTechnology or Integration · 9 October 2025DigiFinland and JST Healthcare Solutions entered a cooperation to combine the best features of Omaolo symptom assessments with JST's Intelligent Care Needs Assessment software. The goal is to ensure that welfare areas can use national, evidence-based, and proven-safe solutions for guiding residents and supporting professional work. A joint demo session was held 21 October 2025.
• Kela (Kansaneläkelaitos)coreStrategic or Co-development Partner · 10 June 2025Key expert partner in the Digihoitokokeilu (Digital Treatment Trial), coordinated by DigiFinland and directed by the Ministry of Social Affairs and Health. Kela participates in evaluating digital treatments for potential reimbursement under the Finnish healthcare system.
• Sitra (Suomen itsenäisyyden rahasto)coreStrategic or Co-development Partner · 10 June 2025Expert partner in Digihoitokokeilu and co-developer of the Polis/Voxit civic participation platform. Sitra funded the introduction of Polis to Finland and co-develops civic participation tools. Also provides funding for Polis platform adoption by welfare areas.
• FinCCHTA (Finnish Institute for Health and Welfare)supportingStrategic or Co-development Partner · 10 June 2025Expert partner in Digihoitokokeilu, providing health technology assessment expertise to evaluate digital treatments for inclusion in Finnish public healthcare.
• Kustannus Oy DuodecimcoreTechnology or Integration · 9 October 2024Co-host of the Digitaalinen oirearviopalvelu (DOP) presentation session together with DigiFinland and JST Healthcare Solutions on 21 October 2025. DigiFinland and Duodecim collaborate on digital symptom assessment content and clinical decision support within Omaolo and the new Digital Symptom Assessment Service.
• MedicubeX OysupportingTechnology or Integration · 6 September 2024Cooperation to integrate MedicubeX e-Health Station measurement results into Omaolo's health check-up. The trial explores benefits of combining in-clinic measurements with Omaolo's health assessment workflow.
• HUS (Helsinki University Hospital) / HUS PsykiatriacoreStrategic or Co-development Partner · 27 August 2024DigiFinland and HUS Psykiatria co-developed and signed a cooperation agreement for the Therapy Navigator (Terapianavigaattori) and Intervention Navigator (Interventionavigaattori) services to be offered as part of DigiFinland's service portfolio from 2026 onwards. The collaboration enables the navigators to develop and establish as a nationally significant digital mental health service. HUS is also co-owner of DigiFinland and a participant in the SOTE AI Ecosystem and AI trials.
• THL (Terveyden ja hyvinvoinnin laitos)coreStrategic or Co-development Partner · 24 June 2024National health institute collaborating on multiple programs: Asiakaspalautetiedon kansallinen yhtenäistäminen (Aspa) project led by THL where DigiFinland builds the data collection/processing/reporting solution into Tietojohtaja.fi; Opiskeluterveydenhuolto reform where DigiFinland implements digital health questionnaires in cooperation with THL; participation in SOTE AI Ecosystem governance.
• Ministry of Social Affairs and Health (STM)coreStrategic or Co-development Partner · 24 June 2024Primary commissioning ministry for DigiFinland's core programs. STM established the SOTE-tekoälyn ekosysteemi (2024), funds AI trials with 2.3M EUR, directs the Digihoitokokeilu, and provides policy framework for all DigiFinland health technology programs.
• Ministry of Finance (VM)coreStrategic or Co-development Partner · 24 June 2024Co-financing ministry and owner oversight authority for DigiFinland. VM commissioned and funded the Cirrus cloud security project and the national data management platform for rescue services. Also responsible for DigiFinland's owner guidance.
• COSS ry (Cultural Open Source Software Association)supportingStrategic or Co-development Partner · 24 June 2024DigiFinland participated in Mindtrek 2024 conference organized by COSS, focusing on open source, standards, and collaboration opportunities in public services. Mindtrek is a leading European conference on open technologies.
• MicrosoftsupportingStrategic or Co-development Partner · 24 June 2024DigiFinland participated in a Microsoft-organized hackathon in June 2024 aimed at concretizing identified SOTE AI use cases into example solutions. The hackathon utilized DigiFinland's AI use case material commissioned by the Ministry of Social Affairs and Health.
• Nordic Healthcare Group (NHG)supportingStrategic or Co-development Partner · 24 June 2024Jouko Kuisma, appointed as DigiFinland's new CEO (starting October 2026), previously served as digital consulting director and acting group CEO at Nordic Healthcare Group. NHG is a Nordic healthcare consulting firm, which suggests a strategic recruiting relationship.
• VäestöliittosupportingStrategic or Co-development Partner · 24 November 2023Content management partner for the Sähköinen perhekeskus (Electronic Family Centre) project. Väestöliitto brings long experience in family centre work and web service development, contributing content expertise to the Omaperhe and Omahelpperi platforms.
• Tietoevry Tech ServicescoreTechnology or Integration · 26 September 2023Selected as DigiFinland's ICT platform services partner to deliver ICT platform services for DigiFinland's digital services and basic IT services for staff. The multi-year partnership ensures the technical infrastructure underpinning all DigiFinland's national services.
• DigiacoreTechnology or Integration · 26 September 2023Selected as the collaboration partner for electronic archiving (Sähköinen arkistointi), providing robotic process automation for extracting and migrating data from legacy systems to the Kanta archive. Digia was chosen through competitive procurement in 2022. The joint procurement reached ~20M EUR in total value.
• Ministry of the Environment (YM)coreStrategic or Co-development Partner · 28 January 2022Commissioning ministry for the Ryhti-muutostuki project, where DigiFinland supports all Finnish municipalities in adopting the statutory Ryhti building and planning information system. YM has also commissioned surveys on municipal digital readiness.

Scale indicators11 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Gematik: Germany's national agency for the digitalization of the healthcare system, operating the telematics infrastructure (TI), e-prescription, and the electronic patient record. Directly comparable to DigiFinland as a state-mandated national coordinator of public-sector digital health infrastructure and certified medical-device-grade platforms.
• sundhed.dk: Denmark's public national health portal providing citizens and clinicians with access to health data, e-consultations, and integrated services across regions. Closely comparable to DigiFinland's Omaolo and Päivystysapu in offering nationally mandated, multi-region digital health entry points funded by the public sector.
• eHälsomyndigheten: Sweden's national e-health agency responsible for digital health infrastructure, e-prescription, and national health data services. Comparable to DigiFinland in its state-mandated role coordinating national digital health services across regional authorities in a Nordic welfare system.

Others

• Kela (Kansaneläkelaitos): Finland's Social Insurance Institution, operator of the Kanta national health archive and a key integration partner for DigiFinland's Sähköinen arkistointi and Omaolo. Adjacent ecosystem participant—provides the underlying data infrastructure that DigiFinland's services plug into, rather than competing directly.
• THL (Terveyden ja hyvinvoinnin laitos): Finland's National Institute for Health and Welfare, a strategic partner on the SOTE AI ecosystem, Aspa, and student health reform. Comparable as a national public-sector actor in the same health and welfare digitization space, but a commissioning/regulatory counterpart rather than a commercial peer.

Broad incumbents

• NHS England (Digital): The digital, data, and technology function of NHS England, responsible for national NHS digital services, the NHS App, and data platforms. Comparable in role and scale as a national public-sector digital health operator, though broader in scope and substantially larger than DigiFinland.
• CGI Group: Global IT and consulting firm with a large Nordic and public-sector practice delivering health, social services, and citizen-facing digital platforms. Comparable as a broad incumbent competing for the same welfare-area and municipal digital services contracts that DigiFinland orchestrates.
• Tietoevry: Nordic IT services and software company that is DigiFinland's selected ICT platform services partner and a broader incumbent in Nordic public-sector and healthcare IT. Comparable as a supplier of the underlying platform infrastructure and adjacent health and welfare digital services across the Nordics.

Emerging players

• JST Healthcare Solutions: Finnish healthcare IT company whose 'Älykäs hoidon tarpeen arvio' (Intelligent Need for Care Assessment) is being integrated with Omaolo. Directly comparable as a Finnish provider of clinical triage and decision-support software, and a potential commercial alternative to DigiFinland's national symptom assessment service.

Regional players

• Helse Nord (regional health authorities / NFM): Norway's northern regional health authority, which operates its own health IT portfolio and digital services for its catchment. Comparable as a regional public-sector health platform operator in a Nordic system, but does not play the same national coordinator role DigiFinland occupies in Finland.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DigiFinland