Smart Symptom Check

What Smart Symptom Check does

Smart Symptom Check is the commercial product of JST Healthcare Solutions Oy, a Finland-based, founder-led company founded in 2020 that builds certified medical-device software for clinical triage and care-needs assessment. The platform is CE-marked under the EU Medical Device Regulation as a Class IIa device and is operated under an ISO 13485 quality management system. Its core capability is a clinically authored symptom search engine covering 30,000 symptom synonyms and an intelligent questionnaire system spanning more than 1,300 symptom pathways, which together produce a structured patient summary with triage urgency, recommended care channel, and clinical coding in ICPC-2, ICD-10, and SNOMED CT. The product is offered to healthcare providers via SaaS or on-premise container deployment with JSON and FHIR integration, and in 2024 the company extended the same MDR-approved triage logic to a voice interface for telephone and call-center use; a separate AI Text Transform module converts structured outputs into narrative documentation but sits outside the certified device scope.

The company sells primarily to Finnish public-sector wellbeing services counties (Kanta-Häme, Pohde, Varha, Lapland) and to private healthcare operators, with Terveystalo Public Digital Solutions serving as a strategic channel partner into the Finnish public sector. Distribution is direct enterprise sales with personalized demos, supplemented by the Terveystalo partnership. The revenue model is B2B software subscription or licensing, with pricing undisclosed. The organization is small (1–10 employees) and privately held with no disclosed institutional funding; over 2 million symptom assessments have been completed through its digital channels, and the regulatory certification enables cross-EU expansion, which is the primary forward growth lever.

Name

Smart Symptom Check

Legal name

JST Healthcare Solutions Oy

Website

https://smartsymptomcheck.com

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

1–10 employees

Short description

Smart Symptom Check (JST Healthcare Solutions Oy) is a Helsinki-based, MDR Class IIa certified medical-device software vendor providing AI-assisted symptom triage and care-needs assessment to Finnish public wellbeing services counties and private healthcare providers.

Ownership category

akta.pro rank

Product category

Clinical Decision Support and Triage Software

NAICS

Offices of Physicians (6211)

SIC

Services-Prepackaged Software (7372), Services-Health Services (8000)

akta.pro primary industry

Symptom Checker & Self-Triage Platforms (HLALAJAB)

akta.pro secondary industry

Diagnostic & Triage Decision Support (HLACAGAA)

Keywords

• Clinical triage software
• Medical device software
• Symptom assessment platform
• Healthcare decision support
• Patient intake automation

Headquarters

HQ city

Helsinki

HQ country

Finland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Software Licensing/Subscription: B2B software licensing model targeting healthcare organizations. The company offers SaaS deployment and on-premise container technology options. Revenue is generated through software subscriptions or licensing agreements with healthcare providers including public wellbeing services counties and private healthcare organizations.

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

Smart Symptom Check is an EU MDR-certified Class IIa medical device software that standardizes and accelerates care needs assessment for healthcare providers. It delivers structured symptom triage through a 30,000-synonym search engine and 1,300+ intelligent questionnaires, producing clinical-coded summaries (ICPC-2, ICD-10, SNOMED CT) and automated patient routing. The platform is sold as SaaS or on-premise container software with JSON/FHIR integration to public wellbeing services counties and private healthcare organizations.

Product overview

Smart Symptom Check is a unified healthcare triage platform consisting of a core certified medical device (Class IIa MDR) with integrated modules for symptom assessment, patient documentation, and care routing. The product portfolio includes Smart Symptom Check as the primary platform, supplemented by a symptom search engine (30,000+ synonyms), intelligent symptom questionnaire system (1,300+ questionnaires), structured summary and documentation module, telephone triage support, voice interface (MDR-approved), and AI Text Transform for documentation automation. The platform operates in digital channels, telephone/call-center environments, and supports both SaaS and on-premise deployment options with JSON/FHIR integration capabilities.

Differentiator

Problem solved

Functional benefit

Products and services

• Smart Symptom Check EU MDR-certified Class IIa medical device software that standardizes care needs assessment through an intelligent symptom questionnaire system. Collects patient pre-appointment information in a structured format and provides urgency recommendations, clinical codes (ICPC-2, ICD-10, SNOMED CT), and automated routing to appropriate care paths. Sold as SaaS or on-premise container software with JSON/FHIR integration to healthcare organizations.
• Voice Interface for Telephone Triage MDR-approved voice channel capability that enables the same certified triage logic for telephone and call-center triage interactions. Supports language change during questionnaire completion and provides urgency recommendations, appropriate professionals, additional information links, and clinical codes.
• AI Text Transform AI-powered capability that converts structured symptom questionnaire data into narrative patient documentation, supporting healthcare professionals in patient record keeping. Transforms structured summaries into prose format for medical records (not part of the certified medical device).

Quantifiable outcome

• Over 2 million symptom assessments completed in digital channels
• +2 more outcomes

Named customers6 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability5 records

Feature6 records

Partnerships

One partnership is on record.

• Terveystalo Public Digital SolutionscoreStrategic or Co-development PartnerTerveystalo Public Digital Solutions and JST Healthcare Solutions are strengthening their collaboration to better serve the public sector. This is a strategic partnership focused on joint go-to-market efforts to provide Smart Symptom Check solutions to Finnish public healthcare organizations.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Healthily: AI-driven symptom checker and self-care app (formerly Your.MD). Comparable as a multilingual symptom-assessment and triage tool with both consumer and health-system distribution.
• Ada Health: Germany-based AI symptom assessment app offered both direct-to-consumer and via enterprise/health system partnerships. Directly comparable as an AI-powered symptom checker with health system integrations and multilingual coverage.
• GYANT: Digital front-door and AI chat-based triage/symptom-checker deployed by US health systems. Comparable as a virtual care navigation and triage vendor to hospital systems, with similar integration-heavy GTM.
• Sensely: Virtual nurse / conversational triage platform used by health insurers and providers for patient routing and symptom assessment. Comparable in the triage/intake automation use case targeting payers and providers.
• Mediktor: Spanish AI-based medical symptom checker deployed via white-label and API by health systems, insurers, and telemedicine platforms. Directly comparable in offering, target customer, and B2B/B2B2C model.
• Visiba: Sweden-based digital healthcare platform offering virtual care and triage tools to Nordic public and private healthcare providers. Highly comparable in Nordic public-sector focus and digital triage product.
• Infermedica: Polish-founded B2B symptom-checker and triage API used by health systems and insurers across Europe and globally. Highly comparable to Smart Symptom Check in product (AI-driven symptom assessment), customer base (payers/providers), and regulatory positioning (CE-marked medical device).
• Buoy Health: US-based AI symptom checker and care navigation platform sold to employers, health plans, and providers. Directly comparable in symptom triage product and payer/provider customer focus.

Broad incumbents

• Doctolib: France-based pan-European digital health platform spanning appointment booking, telehealth, and patient intake for healthcare providers. A broader incumbent whose patient front-door capabilities overlap with Smart Symptom Check's triage offering.
• Epic Systems: US-based dominant EHR vendor whose patient portal (MyChart) increasingly embeds symptom-checking and triage features. Represents the broad incumbent threat from EHR suites absorbing point-solution triage capabilities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/jst-healthcare-solutions-oy

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Smart Symptom Check