Acutec

What Acutec does

ACUTEC Limited is a UK-based managed IT services provider headquartered in Coleshill, Birmingham, founded in 1995 and operating as a private limited company with 11–50 employees. The company delivers fully managed to co-managed technology and cybersecurity strategies, with its core proposition built around the Microsoft ecosystem, including Microsoft 365, Azure, Teams, Intune, Power Platform, Copilot, and Purview, supplemented by VoIP communications, bespoke software development, and managed cybersecurity services (Cyber Essentials certification, EDR, dark web scanning, penetration testing, disaster recovery). ACUTEC holds Microsoft Solutions Partner accreditation, a UK Top 50 MSP ranking, and Cyber Essentials certification, and reports a 4.9-star Feefo rating with an NPS of 90.5.

The firm serves over 400 businesses primarily across UK SMEs, with a vertical mix spanning manufacturing, construction, engineering, finance, education, hospitality, insurance, and nonprofit organizations. Named customers include Brookbanks, Guhring, Nusteel, Peers Hardy, and Age UK Leicester Shire & Rutland, indicating a blend of enterprise and SMB engagements. Revenue is generated through recurring managed service subscriptions, cloud licensing pass-through and management fees, cybersecurity subscriptions, and project-based professional services; pricing is quote-based with monthly billing and no public tiers, supported by free consultations and book-an-appointment funnels.

Go-to-market combines direct consultative sales with strategic vendor and partner channels, including a Dedicated IT Support Partners programme. ACUTEC invests in content marketing, webinars, gated eBooks and guides, an active social presence, and its own annual ACUTEC Connect conference to generate demand, while recent operational investments (e.g., HALO PSA in 2025) and product extensions (Microsoft Copilot services, Microsoft Purview) point to ongoing portfolio expansion. The company has no disclosed external funding, no M&A activity, and remains founder-owned under Chris Roche as Managing Director, with Neil Fletcher as Technical Director and Craig Langman as Technical Team Lead.

Name

Acutec

Legal name

ACUTEC Limited

Website

https://acutec.co.uk

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

11–50 employees

Short description

ACUTEC is a UK-based managed IT services provider founded in 1995, specializing in Microsoft 365, Azure, cybersecurity, and Copilot services. It serves 400-plus SMEs and mid-market clients across manufacturing, construction, finance, and nonprofit sectors.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Identity & Access Management (IAM) Administration Services (BPAEABAJ)

akta.pro secondary industry

Backup & DR Software Implementation & Managed Platforms (BPAEALAI)

Keywords

• Managed IT services
• Microsoft cloud solutions
• Cybersecurity services
• Outsourced IT support
• IT infrastructure management

Headquarters

HQ city

Birmingham

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Recurring managed IT support services provided on an ongoing basis, offering fully managed to co-managed technology and cybersecurity strategies with budget-friendly options for SMEs.
2. Cloud Services: Microsoft 365, Azure, and related cloud subscriptions with licensing support and management fees.
3. Cybersecurity Services: Security solutions including monitoring, Cyber Essentials certification, penetration testing, and endpoint detection and response.
4. Professional Services: Project-based services including software development, implementation, and consulting for technology projects.
5. Communication Solutions: VoIP and broadband services for business communications.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels10 records

Core offering

Acutec is a UK managed service provider (MSP) delivering fully managed and co-managed IT support, cloud services built on the Microsoft ecosystem (Microsoft 365, Azure, Copilot, Teams, SharePoint, Intune, Power Platform, Purview), cybersecurity services (Cyber Essentials, EDR, dark web scanning, disaster recovery), VoIP/broadband communications and bespoke software development to SMEs and mid-market organisations across the United Kingdom.

Product overview

ACUTEC is a managed IT services provider offering a comprehensive portfolio of technology services built primarily around Microsoft technologies. The company operates as a Microsoft Solutions Partner delivering fully managed to co-managed technology and cybersecurity strategies. Their service offering includes core managed IT support, cybersecurity services, cloud services, and software development. Within cloud services, they provide specialized Microsoft platform services including Microsoft 365 (Teams, SharePoint), Microsoft Azure (Virtual Desktop, Backup and Site Recovery), Power Platform (Power BI, Power Automate, PowerApps), Microsoft Intune, Microsoft Copilot, and Microsoft Purview. Additional offerings include VoIP communications, business intelligence, and remote work solutions. The company also provides educational training resources for Microsoft Teams and maintains a client help portal for technical support.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Support Comprehensive managed IT support providing proactive monitoring, maintenance and technical assistance for business IT infrastructure, available in fully managed or co-managed tiers for UK SMEs.
• Outsourced IT Support Full-service outsourced IT department solution for businesses that prefer to delegate IT management entirely to Acutec in place of an in-house IT team.
• Managed Cloud Services Cloud infrastructure management and optimisation services covering migration, deployment and ongoing management of Microsoft 365, Azure and related cloud environments for UK businesses.
• Cybersecurity Services Comprehensive cybersecurity solutions including 24/7 threat monitoring, endpoint detection and response, dark web scanning, penetration testing, disaster recovery and Cyber Essentials certification support.
• Disaster Recovery Services Business continuity and disaster recovery planning and implementation services to protect against data loss and minimise downtime for UK businesses.
• Cyber Essentials Certification Assistance for UK businesses in achieving the government-backed Cyber Essentials certification, demonstrating baseline cybersecurity compliance.
• Dark Web Scanning Dark web monitoring service that scans for compromised business credentials and alerts clients to exposed data.
• Endpoint Detection and Response Endpoint detection and response service providing continuous monitoring, threat detection and rapid response across business endpoints.
• Software Development Bespoke software development and CRM solutions tailored to unique business requirements not addressed by off-the-shelf products.
• Bespoke Software Development Custom software solutions built to specification for unique business requirements not addressed by off-the-shelf products.
• CRM Solutions Customer relationship management system implementation and customisation services for UK businesses.
• Microsoft 365 Copilot Deployment Microsoft 365 Copilot assessment, deployment and integration service enabling AI-powered productivity across Microsoft 365 applications for UK businesses.
• VoIP Services Voice over IP communication solutions providing business telephony services over internet connections, integrated with Microsoft Teams for unified communications.
• Broadband Services Business broadband connectivity services supporting communications and cloud workloads for Acutec's clients.
• ACUTEC Attendance Time and attendance management solution using Microsoft Teams Shifts for workforce scheduling, offered by Acutec as part of its Microsoft-powered service portfolio.
• Microsoft Teams Training Comprehensive training resources and guides for Microsoft Teams covering quick start, team setup, channels, messaging, file collaboration, meetings and mobile usage.

Quantifiable outcome

• 15-minute response time guarantee for helpdesk support
• +2 more outcomes

Named customers16 records

Segments7 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability1 record

Feature7 records

Partnerships

Three partnerships are on record, tiered core and minor.

• HALO (PSA Software)coreTechnology or Integration · 1 January 2025ACUTEC adopted HALO PSA (Professional Services Automation) software for enhanced holistic IT services management, streamlining internal operations and service delivery.
• MicrosoftcoreTechnology or IntegrationACUTEC is a Microsoft Solutions Partner with accreditation demonstrating skills across Microsoft cloud solutions including Microsoft 365, Azure, Copilot, and security. As one of few Microsoft partners in the UK to achieve this status, ACUTEC helps clients consolidate technology vendors and create productive, secure ways of working.
• FeefominorOthersFeefo is a customer review platform used by ACUTEC to collect and display verified customer reviews. ACUTEC maintains a 4.9-star Feefo rating demonstrating high customer satisfaction.

Scale indicators6 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Daisy Corporate Services: Established UK managed services and communications provider offering IT support, cloud, security, and VoIP to UK businesses. Overlaps with Acutec on managed IT and communications but at significantly larger scale and broader portfolio.
• Softcat: Large UK IT infrastructure provider selling Microsoft licensing, cloud, and support services to businesses of all sizes. Overlaps with Acutec on Microsoft stack and UK SME/mid-market focus but at materially greater scale.
• Computacenter: Large UK-headquartered IT infrastructure and services provider with broad Microsoft partnership and enterprise focus. Comparable in offering managed Microsoft services but at vastly greater scale and enterprise skew.
• Avanade: Global joint venture between Accenture and Microsoft focused on Microsoft technology services including managed services, Copilot, and Azure. Comparable in Microsoft specialism but operates as a global SI serving enterprise customers.

Direct peers

• Littlefish: UK managed IT and cybersecurity services provider serving mid-market customers, with similar Microsoft-centric service portfolio and 24/7 support model. Closely comparable on customer profile, service mix, and UK-only delivery.
• Trustmarque: UK IT services and solutions provider offering managed services, cloud, and licensing to mid-market and enterprise. Comparable in delivering Microsoft-centric managed services and UK customer base.
• Node4: UK-based cloud, connectivity, and managed services provider with strong Microsoft relationship and mid-market focus. Comparable in offering managed cloud, security, and Microsoft 365 services to UK organizations.
• ANS Group: UK managed cloud and digital services provider with strong Microsoft Azure and Microsoft 365 focus, serving mid-market and enterprise customers. Directly comparable on Microsoft-centric managed services delivery and UK footprint.
• Bytes Software Services: UK-based IT services and software provider offering managed services, cloud, and security to UK organizations of similar size profile. Closely comparable in geography, target market (UK mid-market), and Microsoft-centric service mix.
• Kocho: UK Microsoft-focused managed services and security provider serving mid-market customers with Microsoft 365, Azure, and managed security offerings. Highly comparable on Microsoft specialism and UK SME/mid-market positioning.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/Acutec_UK
• YouTubeyoutube.com/channel/UCZ6gJBWYM62LvJg05jnVx5Q
• Facebookfacebook.com/Acutec
• LinkedInlinkedin.com/company/acutec

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Acutec