Innoware
- Company typePrivate
- Founded2001
- HeadquartersPraha, Czechia
- Headcount101–250
- GTM typeB2B
- OfferingServices
Innoware firmographics
Firmographics- Name
- Innoware
- Legal name
- Innoware Ukraine LLC
- Website
- https://innoware.com
- Company type
- Private
- Founded year
- 2001
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Ownership category
- akta.pro rank
Innoware industry classification
Industry- Product category
- ERP Implementation and Consulting Services
- NAICS
- Computer Systems Design Services (541512), Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- ERP Managed Services & AMS (Application Management) (BPAEAGAB)
- akta.pro secondary industries
- AI/ML Solution Integration & MLOps Enablement (BPAEAAAJ), Data Engineering, Integration & ETL/ELT Services (BPAEAHAB), Service Desk & ITSM Outsourcing (BPAEAMAF)
Keywords
Where Innoware is headquartered
LocationHeadquarters
- HQ city
- Praha
- HQ country
- Czechia
- HQ region
- Europe
Offices3 records
Markets served
Innoware business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- ERP Implementation Services: Consulting and implementation of Microsoft Dynamics 365 ERP systems (Business Central, Finance & Supply Chain Management) for enterprise clients, including requirements gathering, system configuration, data migration, testing, and go-live support. Project-based engagements ranging from standalone implementations to multi-phase transformations.
- CRM Implementation Services: Implementation of Microsoft Dynamics 365 CRM solutions (Sales, Customer Service, Marketing, Customer Insights–Journeys, Field Service, Contact Center) targeting sales, service, and marketing automation for enterprise clients.
- Support and Maintenance Services: Ongoing post-implementation support services for Microsoft Dynamics 365 environments including cloud support, break/fix escalation, system administration, monitoring, optimization, and user training. Offered through structured support tiers (Standard, Packaged, Advanced, Premium).
- Cloud and Microsoft 365 Services: Azure cloud migration, deployment, customization, and support services; Microsoft 365 implementation, migration from on-premises, and FastTrack services for cloud adoption.
- AI and Power Platform Services: AI-powered document processing services (IW Document Flow Recognizer), Microsoft Copilot Studio implementations, and Power Platform (Power Apps, Power Automate, Power Apps Portals) development and integration.
- Upgrade and Migration Services: Migration and upgrade services from legacy ERP systems (Microsoft Dynamics AX, NAV, 1C/BAS) to newer Microsoft Dynamics 365 versions, including data migration from existing 1C or Bitrix 24 platforms.
- HR and Payroll Solutions: IW HR&Payroll solution for personnel management and payroll calculation, positioned as a specialized module under Microsoft Dynamics ERP platforms, targeting Ukrainian and international clients.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Standard Cloud Support — basic cloud administration and break/fix support for up to 1 Microsoft 365 tenant and 5 virtual machines or physical servers, with 8-hour business hours SLA via CSP channel. |
| Subscription | Annual | Packaged Cloud Support — 15 hours/year prepaid support with 2 premium cloud escalations/year and 8-hour SLA; includes web, email, and chat support channels. |
| Subscription | Multi-year contract | Premium Cloud Support — full-scale support with 1/2/4 hour SLA, unlimited cloud escalations, priority service delivery manager, 24/7/365 availability. |
| Hybrid | Multi-year contract | SMB Pre-configured Package Solutions (IW Finance+, IW Trade, IW HR&Payroll) — implementation cost range for small and medium businesses on Microsoft Dynamics 365 Business Central. |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels6 records
Innoware product offering
Product offeringCore offering
Innoware provides consulting, implementation, migration, and support services for Microsoft Dynamics 365 ERP and CRM systems (Business Central, Finance & Supply Chain Management, Customer Engagement). The company also sells its own proprietary add-ons: IW HR&Payroll (Ukrainian/Georgian payroll localization), IW Document Flow Recognizer (AI-based document processing), IW Localization (Ukrainian tax/accounting compliance), and pre-configured SMB packages (IW Finance+, IW Trade, IW CRM). Additional offerings include Azure cloud migration and managed support, Microsoft 365 deployment with FastTrack services, and Power Platform development.
Product overview
Innoware is a Microsoft Solutions Partner providing a comprehensive portfolio of ERP, CRM, and cloud services built on Microsoft Dynamics 365 platforms. The core product family includes Microsoft Dynamics 365 Business Central (for SMBs) and Microsoft Dynamics 365 Finance and Supply Chain Management (for enterprise), along with specialized modules for Finance, Supply Chain Management, Customer Engagement (encompassing Sales, Marketing, Customer Service, Field Service, and Contact Center), Human Resources, and Asset Management. Innoware has developed proprietary add-on solutions including IW HR&Payroll, IW Document Flow Recognizer AI Service, IW Trade, IW Finance+, and IW CRM Package, all with Ukrainian localization. Additional vertical solutions include LS Forecourt (gas stations), LS Nav Hospitality (restaurants/hotels), and Cable ERP (wire/cable manufacturing). The company also offers Power Platform tools (Power Apps Portals, Power Automate, PowerApps, Copilot Studio), Microsoft Azure infrastructure services, Microsoft 365 productivity suite, and comprehensive implementation, migration, and support services.
Differentiator
Problem solved
Functional benefit
Products and services
- IW HR&Payroll Custom Innoware-developed module for Microsoft Dynamics ERP that maintains personnel records and calculates payroll according to Ukrainian and Georgian legislation, including complex insurance and tax rules, statutory reporting, 13th salary calculation, and multi-level access control. Implemented at clients including LEONI Wiring Systems UA, Raiffeisenbank Ukraine, and SOS Children's Villages Georgia (500+ employees).
- IW Document Flow Recognizer AI Service Innoware-developed AI service that analyzes and automatically processes printed and handwritten invoices, waybills, receipts, and contracts, and enters extracted data into accounting ERP, CRM, and document management systems. Custom AI models are trained within one month per client. Deployed at Intempus Realty processing ~1,500 invoices/month with 10-15 second automatic processing per invoice.
- IW Localization for Ukraine (Business Central and Finance & Supply Chain Management) Innoware-developed localization package for Microsoft Dynamics 365 Business Central and Finance & Supply Chain Management that delivers bookkeeping and tax accounting according to Ukrainian legislation, including SAF-T (Standard Audit File for Tax) reporting. Functions as a regulatory moat continuously maintained since 2001.
- IW Trade
Quantifiable outcome
- Processed ~1,500 invoices per month with 10-15 second automatic processing time per invoice using AI document recognition
- +6 more outcomes
Companies that use Innoware
Customer profileNamed customers18 records
Segments6 records
Ideal customer profiles5 records
Innoware technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability6 records
Feature5 records
Innoware partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core, major and minor.
- MicrosoftcoreInnoware is a certified Microsoft Solutions Partner holding competencies in Business Applications, Data & AI (Azure), Digital & App Innovation, Infrastructure (Azure), and Modern Work. The company is also a Microsoft FastTrack Ready Partner and Microsoft Gold Partner. As a Microsoft partner, Innoware implements, migrates, and supports Microsoft Dynamics 365 ERP, CRM, HR, Azure cloud, and Microsoft 365 solutions.
- IT.integromajorIT.integro served as the global implementation partner for the Orbico Group's Microsoft Dynamics 365 Business Central rollout, with Innoware acting as the Ukrainian implementation partner for Orbico Ukraine. This partnership demonstrates Innoware's role as a regional implementation arm within larger multi-country ERP rollouts.
- Alternative Union of Business Automation Providers (AUBAP)minorAUBAP provided training services and methodological support for the Hajster Microsoft Dynamics 365 Business Central implementation project. Innoware acted as the key expert and provider of package solutions for this project.
- MSBCminorMSBC (company specializing in Innoware's package solutions) was the direct implementation partner executing the Hajster Microsoft Dynamics 365 Business Central project, with Innoware providing package solutions and expert guidance.
Scale indicators8 records
Recent moves6 records
Expansion highlights6 records
Innoware competitors and assessment
Company assessmentRegional players
- Sigma Software: Ukrainian-headquartered IT services and product company offering custom software, cloud and Microsoft-platform consulting. Comparable geographic base and overlapping enterprise IT services overlap in Ukraine and the broader Eastern European market.
- IBA Group: Eastern European IT services provider with ERP implementation, cloud and managed services offerings across CIS and EU markets. Closest regional analogue to Innoware in terms of geography and enterprise ERP/CRM delivery.
Broad incumbents
- PwC Ukraine: Big Four advisory firm with a Microsoft Dynamics 365 practice and enterprise client base that overlaps Innoware's Ukrainian enterprise customers (manufacturing, banking, retail). Competes for ERP strategy, transformation and implementation work.
- DXC Technology: Large global IT services company with broad ERP, cloud and managed services capabilities including Microsoft Dynamics practices. Competes for the same enterprise Dynamics transformation and managed services budgets but across a much wider portfolio.
- EPAM Systems: Major Eastern European-headquartered IT services firm with digital engineering, cloud and ERP practices. Comparable geographic origin and overlapping enterprise client base, though with broader scope than Dynamics-focused delivery.
Direct peers
- Hitachi Solutions: Global Microsoft Dynamics 365 implementation partner with deep ERP/CRM practices. Comparable business model to Innoware (multi-region delivery, Microsoft Solutions Partner, vertical industry solutions) and a primary competitor for enterprise Dynamics 365 deals.
- Avanade: Joint venture between Accenture and Microsoft focused on Microsoft technologies including Dynamics 365 ERP/CRM. The largest pure-play Microsoft SI globally and Innoware's most direct competitor for Dynamics implementation, support and managed services engagements.
- Slalom: Consulting firm with a substantial Microsoft practice delivering Dynamics 365, Azure and Power Platform implementations. Overlaps with Innoware on Dynamics 365 delivery, AI/Power Platform services, and enterprise cloud migrations.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat6 records
Key risks5 records
Key highlights7 records
Customer concentration
Innoware social profiles
Digital presenceInnoware compliance and trust
Trust signalCompliance2 records
Innoware financial estimates
Financial estimateRevenue estimate
Valuation estimate
Innoware leadership team
Management profileNumber of profiles
Profiles1 record
Innoware funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Innoware M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Innoware
What does Innoware do?
Innoware provides consulting, implementation, migration, and support services for Microsoft Dynamics 365 ERP and CRM systems (Business Central, Finance & Supply Chain Management, Customer Engagement). The company also sells its own proprietary add-ons: IW HR&Payroll (Ukrainian/Georgian payroll localization), IW Document Flow Recognizer (AI-based document processing), IW Localization (Ukrainian tax/accounting compliance), and pre-configured SMB packages (IW Finance+, IW Trade, IW CRM). Additional offerings include Azure cloud migration and managed support, Microsoft 365 deployment with FastTrack services, and Power Platform development.
Is Innoware a public or private company?
Innoware is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Innoware founded?
Innoware was founded in 2001. It employs 101 to 250 people.
Where is Innoware based?
Innoware is headquartered in Praha, Czechia, in the Europe region.
How does Innoware make money?
Seven revenue lines are on record. ERP Implementation Services are the primary driver. The others are CRM Implementation Services, support and Maintenance Services, cloud and Microsoft 365 Services, AI and Power Platform Services, upgrade and Migration Services and HR and Payroll Solutions.
Who are Innoware's main competitors?
Regional players on record are Sigma Software and IBA Group. Broad incumbents are PwC Ukraine, DXC Technology and EPAM Systems. Direct peers are Hitachi Solutions, Avanade and Slalom.
Does Innoware have an API?
No public API is recorded for Innoware.
What industry is Innoware in?
Innoware's product category is ERP Implementation and Consulting Services. Its primary akta.pro industry code is BPAEAGAB, ERP Managed Services & AMS (Application Management), with a secondary code of BPAEAAAJ, AI/ML Solution Integration & MLOps Enablement. Its NAICS code is 541512 and its SIC code is 7373.