What PPM does

PPM Limited is a Carlisle-headquartered property maintenance contractor serving social housing providers, local authorities, and private clients across Cumbria and Yorkshire. Founded in 2002, the company operates from five regional offices (Carlisle, Penrith, Flimby/Workington, Millom, and Drighlington/Leeds) and delivers five core service lines: responsive repairs (24/7/365 emergency coverage to 13,000+ homes), void property refurbishment, planned works, disabled adaptations, and fire safety works.

The underlying operating model is built around locally-based in-house operatives and approved supply chain partners living within 20 miles of each operational office, supported by handheld mobile devices with enhanced signalling for rural coverage and an integrated ISO 9001/14001/45001-certified management system. A handheld PDA-based 100% post-inspection process is applied to every job under a 'Right First Time' framework, and a flexible appointment booking system enables same-day scheduling at first point of contact.

Revenue is generated almost entirely through long-term, multi-year maintenance contracts tendered with housing associations and local councils (notable anchor contracts include a £25.2M Home Group South Lakes agreement and a £3M Impact Housing contract), supplemented by private B2B/B2C work. Pricing is contract-negotiated and not publicly disclosed. The company carries sector accreditations including CHAS Safe Contractor, Gas Safe, NICEIC, Constructionline, FIRAS and FIR, and Disability Confident Employer status, which collectively function as tender pre-qualification in the UK social housing procurement market.

Name

PPM

Legal name

PPM Limited

Website

https://ppm-limited.co.uk

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

51–100 employees

Short description

PPM Limited is a UK-based property maintenance contractor delivering responsive repairs, void works, planned maintenance, disabled adaptations, and fire safety services primarily to social housing providers and councils across Cumbria and Yorkshire.

Ownership category

akta.pro rank

Product category

Social Housing Property Maintenance Services

NAICS

Services to Buildings and Dwellings (5617)

SIC

Services-Facilities Support Management Services (8744), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Real Estate Public-Private Partnership (PPP) & Infrastructure-Adjacent Real Estate Advisory (BPAJANAL)

Keywords

• Property maintenance services
• Social housing maintenance
• Responsive repairs
• Void refurbishment works
• Disabled adaptations

Headquarters

HQ city

Carlisle

HQ country

United Kingdom

HQ region

Europe

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Social Housing Maintenance Contracts: Long-term contracts with housing associations and councils for responsive repairs, voids, planned works and adaptations services. Revenue generated through contracted service delivery across 13,000+ homes.
2. Private Client Services: Services delivered to private residential and commercial clients, including B2B and B2C segments.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels6 records

Core offering

PPM Limited delivers property maintenance and refurbishment services for social housing providers, local authorities, and private clients across Cumbria and Yorkshire. Core offerings include 24/7/365 responsive repairs to 13,000+ homes, void property refurbishment, planned works programmes, disabled adaptations, and fire safety compliance works. Services are delivered by locally-based in-house operatives and approved supply chain partners supported by handheld mobile technology and ISO-certified integrated management systems.

Product overview

PPM is a property maintenance company offering five core service areas: Responsive Repairs (24/7 emergency and routine repairs to over 13,000 homes), Void Works (property refurbishment with fast turnaround times), Planned Works (kitchen, bathroom, windows, doors, re-roofing, electrical re-wires), Disabled Adaptations (wet rooms, level access showers, ramps, grab rails), and Fire Safety Works (fire doors, fire stopping, fire curtains). The company operates primarily in Cumbria and Yorkshire serving social housing providers and private clients.

Differentiator

Problem solved

Functional benefit

Products and services

• Responsive Repairs A 24/7/365 repairs service delivered to over 13,000 homes, responding in less than 2 hours for emergencies and at the customer's convenience for standard repairs. Uses handheld mobile devices for operatives to receive repair orders. Targeted at social housing providers and private clients.
• Void Works Property refurbishment service that reduces key-to-key times by up to 50%, completing high-quality works in as little as 2 days. Offers 24-hour void turnaround option and minor/major voids services for housing associations and private clients.
• Planned Works Internal and external refurbishment services including kitchens, bathrooms, windows and doors, re-roofing, and electrical re-wires. Delivers single home improvements as well as large-scale major works programmes to time, cost, and quality targets for social housing providers and private clients.
• Disabled Adaptations Major installations such as wet rooms and level access showers, and minor adaptations including access ramps, grab rails, and over bath showers. Includes 24-hour emergency service for quick installations like handrails. PPM has completed over 3,500 adaptations in 14 years. Targeted at social housing tenants and private clients needing accessibility improvements.
• Fire Safety Works Fire safety compliance services including fire door installations (FD30 and FD60 standards), fire stopping solutions, fire resistant wall upgrades, and fire curtain installations providing up to 2 hours of fire protection. Serves social housing providers and public sector clients needing regulatory compliance.

Quantifiable outcome

• Reduced void key-to-key times by up to 50% on average, completing high quality works in as little as 2 days
• +9 more outcomes

Named customers14 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

16 partnerships are on record, tiered core and minor.

• InspiracoreStrategic or Co-development PartnerPartnership with Inspira for careers education and enterprise programs. PPM provides mock interviews, World of Work days, and career guidance support to students across Cumbria and Yorkshire schools. Inspira nominated PPM for The Careers & Enterprise Company award.
• The Careers & Enterprise CompanycoreStrategic or Co-development PartnerPPM won Small or Medium Enterprise of the Year (North) award from The Careers & Enterprise Company in 2018 for work supporting careers education and helping young people into work. The company works closely with their network of Enterprise Advisers.
• Cumbria Local Enterprise PartnershipminorStrategic or Co-development PartnerPartnership with Cumbria LEP for careers events and supporting local employment initiatives.
• West Cumbria CarerscoreStrategic or Co-development PartnerPartnership for Carer Champions program - three PPM management staff trained as Carer Champions to support employees with caring responsibilities. Partnership helps create a supportive workplace for working carers.
• Age UK West CumbriacoreStrategic or Co-development PartnerPartnership through Age UK West Cumbria's Community Connections project. PPM operatives trained to signpost lonely or isolated customers to Age UK services. Partnership aims to tackle loneliness in South Lakes communities.
• Lighthouse Construction Industry CharitycoreStrategic or Co-development PartnerMental health support partnership - PPM hosted the Lighthouse Construction Industry Charity's #MakeItVisible tour at their sites. The charity provides support for construction workers and their families with mental health resources.
• Great North Air Ambulance Service (GNAAS)minorGTM or Marketing PartnerFundraising partnership - PPM staff raised funds through Brew with the Crew event after GNAAS saved a colleague's life. Ongoing fundraising activities for this charity that provides air ambulance services across the North-East, Cumbria and North Yorkshire.
• Hospice at Home West CumbriaminorGTM or Marketing PartnerAnnual participation in colour run fundraising events and enterprise challenge mentoring for Hospice at Home West Cumbria.
• Maryport RescueminorGTM or Marketing PartnerVolunteer scheme partnership - PPM electricians donated time to install power at the new Maryport Rescue charity shop through their Give a Day volunteer scheme.
• CITBminorStrategic or Co-development PartnerWorking towards CITB Be Fair Framework accreditation - demonstrates commitment to fairness, inclusion and respect in the construction sector.
• Carlisle Dementia Action AllianceminorStrategic or Co-development PartnerMember of Carlisle Dementia Action Alliance aiming to create dementia-friendly communities and support dementia sufferers.
• North Lakes Food BankminorGTM or Marketing PartnerVolunteering partnership - PPM staff volunteer days used to help pack food parcels at North Lakes Food Bank for Lunchpacks 4 Kids scheme and emergency food supplies.
• ChrysalisminorGTM or Marketing PartnerVolunteering partnership - PPM staff created sensory garden for Chrysalis, a local charity supporting adults with learning disabilities and acquired brain injuries.
• Eden Housing AssociationcoreStrategic or Co-development PartnerLong-term partnership including Routes to Work initiative, apprenticeships, creative van art project, and joint participation in community events like colour runs and Big Sleep fundraising.
• Maryport Inshore RescueminorGTM or Marketing PartnerVolunteering partnership - PPM Electrical Supervisor used his volunteering day to carry out electrical testing at the charity's station, saving them over £500.
• Calderwood HouseminorGTM or Marketing PartnerConnected through Cumbria Exchange - PPM helped with fire door repairs and handwashing system installation at the homeless hostel, saving the charity on maintenance costs.

Scale indicators14 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• Mears Group: One of the UK's largest providers of social housing responsive repairs, maintenance, and void works. Directly comparable to PPM in core service offering, customer base (housing associations and local authorities), and multi-year contract model.
• Seddon Group: UK construction and property maintenance company serving housing associations, local authorities, and private clients. Closely comparable to PPM in service mix and customer segment, with a regional operating footprint.
• Morgan Sindall Property Services: Provides planned maintenance, refurbishment, and responsive repairs to social housing landlords across the UK. Comparable to PPM in customer segment, service mix, and contract structure, with broader geographic reach.
• Ian Williams Group: UK property services company delivering responsive repairs, planned maintenance, and voids to social housing providers. Closely comparable to PPM in service portfolio, customer base, and regional delivery model.
• Novus Property Solutions: UK property maintenance and refurbishment contractor working with housing associations, councils, and healthcare providers. Directly comparable to PPM on planned works, voids, and responsive repairs delivery.
• Keepmoat Homes / Keepmoat Regeneration: Delivers responsive repairs, planned maintenance, and regeneration works to social housing and public sector clients. Overlaps with PPM on social housing maintenance, voids, and refurbishment services.

Regional players

• BSW Heating: UK heating, plumbing, and property maintenance contractor serving social housing and public sector clients. Comparable to PPM in service line and customer type, but with a narrower trade focus and regional scope.

Broad incumbents

• Wates Property Services: Large UK construction and property services group with a social housing maintenance arm. Comparable in customer and service mix but operates nationally with much larger scale and broader service portfolio than PPM.
• ENGIE UK: International facilities management and energy services group with a significant UK housing maintenance and retrofit offering. Competes with PPM in council and housing association maintenance tenders at the larger end.
• Kier Group (Kier Highways / Property Services): Major UK infrastructure and property services group delivering maintenance, facilities management, and housing services to public sector clients. Competes with PPM for larger regional tenders.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/ppmltd1

Compliance10 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PPM