Hospice at Home West Cumbria

What Hospice at Home West Cumbria does

Hospice at Home West Cumbria is a registered charity (number 1086837) and company limited by guarantee (number 4191126) founded in 1987, headquartered at the Therapy and Information Centre, 10 Finkle Street, Workington, Cumbria. It is the sole provider of adult hospice services in West Cumbria, delivering palliative and end-of-life care across approximately 400 square miles. Its five core clinical services are 24/7 home nursing, a Support at Home service, complementary therapies (including Reiki), specialist lymphoedema care (the only specialist provider in the region, using equipment such as the LymphaTouch device), and family and bereavement support. All clinical services are provided free at the point of need.

The organization is led by Chief Executive Officer Julie Monk under a board of trustees, with His Majesty King Charles III as patron. It holds Care Quality Commission registration, Nursing and Midwifery Council registration of its nursing staff, Fundraising Regulator registration, and is a member of the Independent Care Group. Referrals come from NHS, GPs, and self-referrals, with care coordination supported by shared use of the NHS EMIS electronic patient record system. Accessibility products include Easy Read resources and multilingual literature, alongside digital relaxation audio content.

Revenue is generated entirely through fundraising and trading activities, not service fees. Streams include individual donations, legacy gifts in Wills, corporate partnerships (35+ partners including Cumberland Building Society, Sellafield, Morrisons, ASDA, and Specsavers), school partnerships (25+ schools), trust and foundation grants, a chain of retail charity shops plus an online shop and eBay store, and a weekly Affinity Lottery in which 50p of every £1 ticket goes to the hospice. The organization targets raising over £1.4-1.5 million annually to sustain operations. Go-to-market is community-led and event-driven, relying on personal patient stories, local partnerships, community events, and a twice-yearly newsletter to over 4,000 supporters.

Name

Hospice at Home West Cumbria

Legal name

Hospice at Home West Cumbria

Website

https://hospiceathomewestcumbria.org.uk

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

1–10 employees

Short description

Hospice at Home West Cumbria is the sole provider of adult hospice services in West Cumbria, delivering free home-based palliative nursing, lymphoedema care, complementary therapies, and bereavement support across 400 square miles, funded by donations, retail, and lottery income.

Ownership category

akta.pro rank

Product category

Hospice and Palliative Care Services

NAICS

Home Health Care Services (62161), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Home Health Care Services (8082)

akta.pro primary industry

Home Hospice (Routine Home Care) (HLADAHAA)

akta.pro secondary industries

Home Hospice Agencies (HLAFAEAC), In-Home Hospice Physician / Nurse Practitioner Visits (HSABAFAM), Non-Hospice Serious-Illness / Community-Based Palliative Care (In-Home) (HSABAFAF), Respite Hospice Care (Short-Term Relief) (HSABAFAD), Palliative Care, Hospice & Serious Illness Support (BPAGACAK)

Keywords

• Palliative care services
• Home nursing care
• Lymphoedema treatment
• Bereavement support
• End of life care

Headquarters

HQ city

Workington

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Supply Chain

Revenue model

1. Charitable Donations and Fundraising: The charity relies on donations from the local community, individual fundraising activities, corporate partnerships, trust and foundation grants, and legacy gifts in Wills to fund services.
2. Weekly Lottery: Weekly lottery managed by Affinity with £1 entry per ticket, of which 50p goes to the hospice. Draw takes place every Friday with prizes including £25,000 jackpot.
3. Retail Shops: Multiple charity shops selling donated goods, with proceeds supporting hospice services.
4. Services at No Cost: All clinical services including home nursing, lymphoedema care, complementary therapies, and bereavement support are provided free at the point of need to patients and families.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

Hospice at Home West Cumbria provides free palliative and end-of-life care services to adults with life-limiting illnesses in West Cumbria, primarily delivered through 24/7 home nursing care. The charity also delivers complementary therapies (including Reiki), specialist lymphoedema care, family and bereavement support, and a support at home service. All clinical services are provided at no cost to patients and families, with the organization needing to raise over £1.5 million annually through community fundraising, donations, retail operations, and partnerships.

Product overview

Hospice at Home West Cumbria is a charitable organization providing high-quality palliative and end-of-life care services, operating as a single unified service model focused on home-based care. The organization offers five interconnected core clinical services: Home Nursing (24/7 skilled one-to-one care in patients' homes), Support at Home Service, Complementary Therapies (including Reiki for patients and families), Lymphoedema Care (the sole specialist provider in West Cumbria), and Family and Bereavement Services (one-to-one and group support). These clinical services are supported by a comprehensive fundraising and retail operation including hospice shops, an online shop, weekly lottery, in-memory tribute services, school and corporate partnership programs, trust & foundations funding, and a free Will writing service. The organization also provides accessibility resources including Easy Read documents and multilingual literature. All clinical services are provided free at the point of need, with the organization needing to raise over £1.5 million annually to sustain operations.

Differentiator

Problem solved

Functional benefit

Products and services

• Home Nursing Skilled one-to-one nursing care delivered in patients' own homes or alternative residential settings, helping individuals remain in their preferred place of care at the end of life. Available 24/7 and provided free of charge.
• Support at Home Service In-home support service to help patients with daily activities and provide respite for family carers.
• Complementary Therapies Therapies including Reiki provided to patients to help with anxiety, aid better sleep, and provide relaxation. Also available to family members and carers.
• Lymphoedema Care Specialist lymphoedema treatment and management for patients with cancer-related and non-cancer-related lymphoedema, using the LymphaTouch device.
• Family and Bereavement Services Support services including one-to-one support, group sessions, and complementary therapies for families, carers, and those who are bereaved.
• Hospice Shops Chain of retail charity shops selling donated goods with proceeds supporting hospice services.
• Online Shop E-commerce platform selling donated and new items with proceeds supporting hospice care services.
• Weekly Lottery Weekly lottery draw managed through Affinity Lottery partnership. For every £1 entered, 50p goes to the hospice. Prizes include a £25,000 jackpot.
• In-Memory Tribute Services Tribute and memorial services including Sunflower Tributes, Funeral Collections, Light up a Life, and seasonal day tributes (Mother's Day, Father's Day, Valentine's Day, Grandparents' Day).
• Free Will Writing Service

Quantifiable outcome

• Services cover approximately 400 square miles along Western Cumbria
• +1 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature1 record

Partnerships

Nine partnerships are on record, tiered core and minor.

• NHScoreStrategic or Co-development PartnerInformation sharing for care coordination using EMIS electronic patient records system. NHS also manages and supports clinical IT systems.
• Octopus LegacycoreStrategic or Co-development PartnerPartnered to provide free online Will-writing service for supporters. Hospice has paid for Wills to be written at reduced cost. No obligation to include gift to hospice.
• Affinity LotterycoreStrategic or Co-development PartnerWeekly lottery manager with £25,000 jackpot. Hospice receives 50p per £1 ticket entered. Draw takes place every Friday.
• Lakeland Mountain GuidesminorStrategic or Co-development PartnerCorporate development partner offering leadership and team building days for companies. Discounted rates available for hospice supporters.
• Cumberland Building SocietyminorChannel Partner/ Reseller/ DistributorCorporate partner supporting the hospice
• Sellafield LtdminorChannel Partner/ Reseller/ DistributorCorporate partner supporting the hospice
• MorrisonsminorChannel Partner/ Reseller/ DistributorCorporate partner with store in Workington
• ASDAminorChannel Partner/ Reseller/ DistributorCorporate partner with store in Workington Dunmail Park
• SpecsaversminorChannel Partner/ Reseller/ DistributorCorporate partner

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Macmillan Cancer Support: Largest UK cancer charity funding palliative nursing, information, and support services; broader remit and national scale, but overlapping mission around end-of-life and palliative care.
• Hospice UK: National umbrella body for UK hospices; not a direct service competitor but the central sector membership and advocacy organization serving every UK hospice including West Cumbria.

Direct peers

• Marie Curie: Major UK charity providing hospice and end-of-life care at home and in hospices, with nursing services and fundraising-based revenue model directly comparable to Hospice at Home West Cumbria.
• Sue Ryder: UK charity operating hospices and providing palliative and bereavement support, funded primarily through donations, retail shops, and legacies — a directly comparable operating model.

Regional players

• North London Hospice: Community-funded hospice providing home palliative care, lymphoedema services, and bereavement support across a defined North London catchment, structurally similar to a single-region UK hospice charity.
• St Catherine's Hospice (Scarborough): North Yorkshire hospice offering home nursing, lymphoedema, complementary therapies, and bereavement support through a community-funded charity model analogous to Hospice at Home West Cumbria.
• St Oswald's Hospice: North East England hospice providing home-based and inpatient palliative care, lymphoedema services, and family support, funded through donations, retail, and legacies — comparable in scope and funding mix.
• ellenor hospice: Kent-based hospice providing hospice at home, lymphoedema care, and bereavement support funded through voluntary income — closely mirrors the West Cumbria service model in a different region.
• Phyllis Tuckwell Hospice: Surrey and Hampshire hospice providing home palliative care, complementary therapies, and bereavement support, dependent on voluntary income and charity retail — directly comparable operating model.

Others

• Together for Short Lives: UK charity supporting children's palliative and hospice care; adjacent rather than directly competitive, but a sector peer in hospice/palliative fundraising and advocacy.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/HospiceatHomeWC
• Facebookfacebook.com/hospice.cumbria
• LinkedInlinkedin.com/company/hospice-at-home-west-cumbria

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hospice at Home West Cumbria