Insurance Support Services International

Name

Insurance Support Services International

Legal name

Insurance Support Services International Corporation

Website

https://issicorp.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

501–1,000 employees

Short description

ISSI Corp is a Philippines-based business process outsourcing firm serving enterprise clients in insurance, SaaS, IT, AI, and healthcare with customer experience, back-office, and content moderation services delivered through three product lines: ModernCX™, BackOffice+, and ContentGuard.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing (BPO) Services

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Services-Engineering, Accounting, Research, Management (8700)

akta.pro primary industry

Billing & Revenue Operations (Subscription/Usage Billing, Rating, Order-to-Cash Support) (BPAAAGAD)

akta.pro secondary industry

Financial Planning & Analysis Support (Budgeting, Forecasting, Management Reporting) (BPAAAGAJ)

Keywords

• Business process outsourcing
• Customer experience services
• Back office support
• Content moderation services
• Insurance BPO

Headquarters

HQ city

Taguig

HQ country

Philippines

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Business Process Outsourcing Services: Full-service BPO offerings including customer experience management, back office operations, and content moderation. Revenue generated through long-term outsourcing contracts with enterprise clients, primarily in insurance and technology sectors. Services delivered from Philippines-based operations to global clients.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels6 records

Core offering

ISSI Corp is a Philippines-based business process outsourcing (BPO) company that delivers contact center, back office, and content moderation services to enterprise clients in insurance, SaaS, technology, and AI sectors. Its portfolio spans inbound call handling, claims processing, policy administration, finance and accounting support, AI training and evaluation, and 24/7 social media moderation, delivered through three branded solution suites (ModernCX™, BackOffice+, ContentGuard). Services are delivered from a Philippine operations base to clients primarily in North America and Australia under multi-year managed-services contracts.

Product overview

ISSI Corp operates as a business process outsourcing company offering three core product lines: ModernCX™ (customer experience/call center solutions), BackOffice+ (back office administrative support), and ContentGuard (content moderation). The three products work together as an integrated BPO portfolio—ModernCX™ handles customer-facing omnichannel interactions, BackOffice+ manages administrative and operational back-office functions, and ContentGuard provides brand protection and community management services. The portfolio also includes specific features such as multilingual support, AI-integrated communications, insurance operations, finance & accounting, IT support, and 24/7 social media monitoring.

Differentiator

Problem solved

Functional benefit

Brands

• ModernCX™: Customer experience solutions that blend human empathy with advanced technology to deliver exceptional omnichannel support and build lasting relationships.
• BackOffice+
• ContentGuard

Products and services

• ModernCX™ Customer experience solution combining human empathy with AI technology to deliver omnichannel support across voice, email, chat, SMS, and WhatsApp, including multilingual support, AI-integrated communications, and customer retention programs for enterprise clients in insurance, SaaS, IT, and AI sectors.
• BackOffice+ Back office support solution covering insurance operations (claims processing, policy administration, asset transfers, payment processing), finance and accounting, AI operations, and IT support services, transforming administrative functions into strategic assets for enterprise clients.
• ContentGuard Content moderation solution combining human judgment with advanced technology to deliver 24/7 cross-platform social media monitoring, commerce upselling, crisis management, and brand safety services for enterprise clients.

Named customers5 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature4 records

Partnerships

Eight partnerships are on record, tiered strategic and core.

• Australia-New Zealand Chamber of Commerce (ANZCham)strategicGTM or Marketing Partner · 1 August 2025Chamber membership advancing business opportunities between Australia, New Zealand, and the Philippines. Connects ISSI Corp with ANZ business community for potential partnerships.
• British Standards Institution (BSI)coreOthersBSI provides ISO 9001:2015 certification for quality management systems. ISSI Corp received certification FS 788314, demonstrating commitment to quality excellence in service delivery.
• IT and Business Process Association of the Philippines (IBPAP)coreOthersIndustry association membership supporting Philippine BPO industry development and standards.
• Contact Center Association of the Philippines (CCAP)coreOthersIndustry association membership for contact center excellence and industry collaboration. ISSI Corp joined as official member in 2025.
• Philippine Economic Zone Authority (PEZA)coreOthersGovernment agency providing economic zone incentives and regulation for Philippine export companies including BPO operations.
• Privacy.gov.phcoreOthersPhilippine government body overseeing data privacy compliance. ISSI Corp registered as data controller with National Privacy Commission under Registration Number PIC-004-994-2025.
• Amazon Web Services (AWS)coreTechnology or IntegrationCloud infrastructure provider for application hosting. Listed as third-party service provider for data processing.
• Zoho CRMcoreTechnology or IntegrationCustomer relationship management system provider for CRM operations.

Scale indicators7 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Concentrix Corporation: Global incumbent CX/BPO with deep insurance vertical coverage (claims, CX, F&A) and large Philippines delivery footprint — competes for the same enterprise insurance and SaaS accounts ISSI targets, but at significantly larger scale.
• Genpact: Global professional services and BPM firm with insurance, financial services, and technology clients and significant Philippines/Costa Rica delivery — competing for ISSI's enterprise back-office and digital operations deals.
• Teleperformance: World's largest omnichannel CX/BPO with major Philippines operations serving insurance, banking, and tech clients — broad incumbent competitor across ISSI's ModernCX™ and BackOffice+ offerings.
• TTEC Holdings: Public CX/digital BPO serving insurance, financial services, SaaS, and tech clients across omnichannel support and back-office operations — overlapping with ISSI's vertical mix at larger scale.
• Alorica: Privately held global CX/BPO with Philippines delivery operations serving insurance, tech, and SaaS verticals — broad incumbent competitor across ISSI's ModernCX™/BackOffice+ portfolio.
• WNS Holdings: Listed BPM provider with strong insurance BPO and F&A practices plus Philippines delivery — competitor for ISSI's insurance back-office and finance & accounting outsourcing engagements.
• Foundever (formerly Sitel Group/ibex CX): Global CX/BPO provider (created from Sitel + ibex customer experience merger) with large Philippines footprint serving insurance, tech, and SaaS verticals — directly comparable scope to ISSI's CX and contact center business.

Direct peers

• iQor: Privately held CX/BPO with specialized insurance and tech support operations — comparable mid-scale peer offering omnichannel contact center and back-office services to ISSI's target verticals.
• IBEX Limited: Nasdaq-listed BPO with major Philippines operations delivering CX, digital marketing, and back-office services to insurance, fintech, and SaaS clients — overlapping directly with ISSI's core verticals and omnichannel CX/BackOffice+ stack.
• TaskUs: Nasdaq-listed Philippines-headquartered BPO and digital CX provider offering omnichannel contact center, content moderation, and AI/data services to enterprise clients — directly comparable to ISSI's ModernCX™/ContentGuard portfolio and delivery geography.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/ISSICorp
• LinkedInlinkedin.com/company/issicorpph

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Insurance Support Services International