Hermec Solutions
Hermec Solutions is a Panama-based IT services company that implements and supports Microsoft, Nintex, Adobe, UiPath, and cybersecurity solutions for 200+ enterprise clients across Latin America, offering professional services, software licensing, and recurring SLA-backed support contracts.
- Company typePrivate
- Founded2005
- HeadquartersPanama City, Panama
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Hermec Solutions does
Hermec Solutions S.A. is a Panama-based information technology services company founded in 2004-2005 that specializes in implementing and supporting enterprise technology solutions, primarily within the Microsoft ecosystem, for corporate clients across Panama and Latin America. The company's core offerings include SharePoint intranet and document management, Microsoft Project portfolio management, Microsoft 365 productivity deployments, Nintex workflow automation, UiPath robotic process automation, and Microsoft Copilot Studio-based AI chatbots (including its proprietary HermecBot). This is supplemented by cybersecurity solutions (Sophos, AvePoint, CloudAlly), data integration tools (Layer2, ShareGate), Adobe creative and marketing solutions, Visual Studio-based custom application development, and Odoo ERP implementation through an affiliated entity (HCONSUL). The underlying architecture is a platform-plus-services model where Microsoft technologies form the foundation, with specialized modules layered on for RPA, AI, security, and integration.
The company operates a multi-channel go-to-market combining direct enterprise field sales with certified partner channel distribution. Revenue is generated through four primary streams: project-based professional services and implementation, recurring monthly support contracts (Basic at $375, Plus at $1,050, Gold at $1,875 with SLA-backed 2-6 hour response times), software licensing resale for Microsoft, Nintex, and related platforms, and customized training programs. The customer base consists of 200+ enterprise corporations with complex documentation, communication, and cybersecurity needs. Marketing relies on content-driven brand positioning (blog, partner directories), vendor co-marketing (Microsoft AppSource), and direct enterprise engagement with dedicated account managers. The company maintains certifications with Microsoft, Nintex, Adobe, UiPath, Sophos, and AvePoint, and employs between 11-50 people across its Panama City headquarters.
Hermec Solutions firmographics
Firmographics- Name
- Hermec Solutions
- Legal name
- Hermec Solutions S.A
- Website
- https://hermecsolutions.com
- Company type
- Private
- Founded year
- 2005
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Hermec Solutions is a Panama-based IT services company that implements and supports Microsoft, Nintex, Adobe, UiPath, and cybersecurity solutions for 200+ enterprise clients across Latin America, offering professional services, software licensing, and recurring SLA-backed support contracts.
- Ownership category
- akta.pro rank
Hermec Solutions industry classification
Industry- Product category
- Enterprise IT Services
- NAICS
- Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Computer Systems Design Services (541512)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)
- akta.pro primary industry
- ITIL/ITSM Process Consulting & Implementation (BPAEAJAB)
- akta.pro secondary industries
- Service Desk & ITSM Outsourcing (BPAEAMAF), IT Asset Discovery, Inventory & CMDB Services (BPAEAOAE), End-User Computing Outsourcing (EUC / Desktop Services) (BPAEAMAE)
Keywords
Where Hermec Solutions is headquartered
LocationHeadquarters
- HQ city
- Panama City
- HQ country
- Panama
- HQ region
- Latin America
Offices2 records
Markets served
Hermec Solutions business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- Professional Services and Implementation: Custom implementation and consulting services for Microsoft, Nintex, Adobe, UiPath, and other technology platforms. Includes project management, deployment, configuration, and integration services delivered through SCRUM methodology with bi-weekly deliveries.
- Support and Maintenance Contracts: Recurring monthly support contracts (Basic, Plus, Gold tiers) providing technical support, account management, and SLA-backed response times for SharePoint, Office 365, Project, and Nintex environments.
- Software Licensing Resale: Resale of software licenses for Microsoft 365, Copilot, SharePoint, Project Online, Project Server, Azure, Nintex Workflow, Automation Cloud, and backup solutions.
- Training and Capacitation Services: Customized training programs for enterprise teams covering SharePoint (end-user and administrative), Project Professional/Online/Server, ASP.NET development, Power BI, and Microsoft 365.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | BASIC: 5 hours monthly support, 8x5 level, 6-hour response time |
| Subscription | Monthly | PLUS: 14 hours monthly support, 4-hour response time |
| Subscription | Monthly | GOLD: 25 hours monthly support, 2-hour response time |
Go-to-market motion2 records
Distribution channels1 record
Marketing channels3 records
Hermec Solutions product offering
Product offeringCore offering
Hermec Solutions S.A. is a Panama-based IT services firm that implements, integrates, customizes, and supports enterprise technology platforms—primarily the Microsoft ecosystem alongside Nintex, UiPath, Adobe, and Sophos—for corporate customers across Panama and LATAM. The company resells partner software licenses and pairs them with consulting, training, and tiered SLA-backed support/maintenance contracts, while also developing proprietary tooling such as the HermecBot chatbot platform.
Product overview
Hermec Solutions is a Panamanian technology services company offering a comprehensive portfolio of enterprise solutions centered around Microsoft technologies. The core offering includes SharePoint-based intranet and document management, Microsoft Project portfolio management, Microsoft 365 productivity tools, Nintex workflow automation, and UiPath robotic process automation. The company differentiates through Microsoft Copilot Studio implementations for AI-powered chatbots and enterprise automation. Additional services include cybersecurity (Sophos, AvePoint, CloudAlly), data integration (Layer2, ShareGate), Adobe creative solutions, Visual Studio development, Odoo ERP, software licensing, and technical training. The portfolio follows a platform-plus-services model where Microsoft ecosystems (SharePoint, Microsoft 365, Project) serve as the foundational platform, supplemented by specialized add-on modules for RPA, AI, security, and integration. The company has served over 200 corporate clients across Latin America.
Differentiator
Problem solved
Functional benefit
Products and services
- Microsoft Ecosystem Implementation Services Consulting, implementation, customization, and integration services for the Microsoft platform stack (SharePoint, Microsoft 365, Power Platform, Copilot Studio), targeted at enterprise IT buyers in Panama and LATAM.
- Nintex Workflow Automation Services Design, deployment, and licensing of Nintex-based workflow and process automation solutions for organizations seeking to digitize approvals, document routing, and business processes.
- UiPath RPA Implementation Services Consulting, deployment, and license resale for UiPath-based robotic process automation, enabling customers to automate repetitive manual tasks across enterprise applications.
- Adobe Solutions Integration Implementation, integration, and license resale of Adobe document and creative solutions for enterprise customers requiring advanced document workflows and content creation capabilities.
- Sophos Cybersecurity Solutions Deployment, configuration, and license resale of Sophos cybersecurity products (endpoint, network, and encryption) as a Platinum-level partner for enterprise customers.
- HermecBot Chatbot Platform Proprietary chatbot/conversational AI platform built on Azure OpenAI and integrated with Microsoft Copilot Studio, designed for enterprise customer-service and internal support use cases.
- Managed Support and Maintenance Contracts Recurring post-implementation support and maintenance services offered under tiered subscription plans (Basic, Plus, Gold) with defined SLAs and dedicated account management contacts.
- Training and Certification Services Vendor-platform training and end-user/administrator certification services for Microsoft, Nintex, UiPath, and related technologies delivered to enterprise customer teams.
Quantifiable outcome
- Up to 40% faster automation implementation with UiPath
- +2 more outcomes
Companies that use Hermec Solutions
Customer profileSegments2 records
Ideal customer profiles1 record
Hermec Solutions technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration32 records
AI capability8 records
Feature3 records
Hermec Solutions partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core.
- MicrosoftcoreCertified Microsoft partner with competencies in Project and Portfolio Management and Portals and Collaboration. Implements Microsoft 365, SharePoint, Microsoft Project, Azure, Visual Studio, and Power BI solutions. Listed on Microsoft AppSource Partner Directory.
- NintexcoreCertified Nintex partner for process automation and workflow management. Implements Nintex Workflow and Automation Cloud solutions for enterprise clients to automate and optimize business processes.
- AdobecoreAdobe partner providing creative and marketing solutions including Photoshop, Illustrator, InDesign, Adobe Experience Manager, and Adobe Campaign for enterprise content creation and marketing automation.
- UiPathcoreUiPath partner for robotic process automation (RPA) implementation, enabling enterprises to automate repetitive tasks and complex workflows with up to 40% faster implementation.
- AvePointcoreAvePoint partner offering advanced solutions for migrating, managing, and protecting cloud, on-premise, and hybrid environments. Provides data protection for Microsoft 365, Teams, and SharePoint.
- SophoscoreCybersecurity partner providing real-time endpoint, network, and mobile security with AI-powered ransomware protection managed through Sophos Central.
Scale indicators4 records
Recent moves5 records
Expansion highlights5 records
Hermec Solutions competitors and assessment
Company assessmentRegional players
- Encora: LATAM-rooted IT services and software engineering firm providing Microsoft, cloud, and automation engineering to enterprise clients across the Americas.
- AlfaPeople: Microsoft Dynamics and Power Platform partner with a strong LATAM presence, delivering enterprise implementations and support in Spanish-speaking markets directly comparable to Hermec's regional focus.
- Bittnet Systems: Emerging IT services group in Central/Eastern Europe with Microsoft, cloud, and integration practices that mirror a Microsoft-partner-led services model, comparable in stage and partner-led GTM approach.
Broad incumbents
- Cognizant Microsoft Business: Large global IT services firm with a dedicated Microsoft Business group delivering Microsoft 365, Azure, and Dynamics implementations, comparable as a much larger-scale incumbent in the same solution category.
- Globant: Large LATAM-headquartered IT services and digital transformation firm with extensive Microsoft, automation, and AI practices. Operates as a broad incumbent in the same regional talent and enterprise-services market.
- SoftwareOne: Global software licensing and cloud services company that resells and implements Microsoft and other enterprise software, overlapping with Hermec's licensing-resale and Microsoft 365 deployment business.
- Insight Enterprises: Global IT solutions and services provider combining hardware, software licensing, and Microsoft-focused services — comparable in its multi-vendor enterprise-solutions model, though far broader in scope.
Direct peers
- Avanade: Joint Accenture-Microsoft venture specializing in Microsoft ecosystem implementations (Microsoft 365, Azure, Dynamics, Power Platform) for enterprises. Closest business-model and technology-stack analog to Hermec at global scale.
- Slalom: Consulting firm with deep Microsoft ecosystem expertise, offering Microsoft 365, Azure, and Power Platform implementations alongside business transformation services to enterprise clients.
- Hitachi Solutions: Microsoft-focused consulting and systems integration firm with similar Microsoft 365, SharePoint, and Dynamics practices, serving mid-market and enterprise clients globally.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Hermec Solutions social profiles
Digital presenceHermec Solutions compliance and trust
Trust signalCompliance6 records
Hermec Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
Hermec Solutions leadership team
Management profileNumber of profiles
Hermec Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Hermec Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Hermec Solutions
What does Hermec Solutions do?
Hermec Solutions S.A. is a Panama-based IT services firm that implements, integrates, customizes, and supports enterprise technology platforms—primarily the Microsoft ecosystem alongside Nintex, UiPath, Adobe, and Sophos—for corporate customers across Panama and LATAM. The company resells partner software licenses and pairs them with consulting, training, and tiered SLA-backed support/maintenance contracts, while also developing proprietary tooling such as the HermecBot chatbot platform.
Is Hermec Solutions a public or private company?
Hermec Solutions is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Hermec Solutions founded?
Hermec Solutions was founded in 2005. It employs 11 to 50 people.
Where is Hermec Solutions based?
Hermec Solutions is headquartered in Panama City, Panama, in the Latin America region.
How does Hermec Solutions make money?
Four revenue lines are on record. Professional Services and Implementation is the primary driver. The others are support and Maintenance Contracts, software Licensing Resale and training and Capacitation Services.
Who are Hermec Solutions's main competitors?
Regional players on record are Encora, AlfaPeople and Bittnet Systems. Broad incumbents are Cognizant Microsoft Business, Globant, SoftwareOne and Insight Enterprises. Direct peers are Avanade, Slalom and Hitachi Solutions.
Does Hermec Solutions have an API?
No public API is recorded for Hermec Solutions.
What industry is Hermec Solutions in?
Hermec Solutions's product category is Enterprise IT Services. Its primary akta.pro industry code is BPAEAJAB, ITIL/ITSM Process Consulting & Implementation, with a secondary code of BPAEAMAF, Service Desk & ITSM Outsourcing. Its NAICS code is 54151 and its SIC code is 7370.