What Will County does

Will County, Illinois is a county government entity established in 1836 that serves nearly 700,000 residents and thousands of businesses in the Chicago metropolitan area. It provides a broad horizontal portfolio of public services across 12+ internal departments, including law and justice (court records, sheriff, public defender), public health (TB clinic, substance use initiatives, Animal Protection Services), transportation (Division of Transportation, Access Will County Dial-a-Ride), emergency management (9-1-1 dispatch, enhanced public notification system), land use planning and building permits, economic development, workforce services, and senior care through the county-run Sunny Hill Nursing Home. The underlying technology stack is centered on a GIS Division providing mapping applications and data viewers, a 9-1-1 emergency response system, and an enhanced emergency notification platform, supported by the willcounty.gov web portal and interactive service-area mapping applications.

The business model is government funding rather than commercial revenue: Will County is primarily funded through property taxes, supplemented by state and federal grants and targeted user fees for services such as building permits, liquor licenses, and document recording. Services to residents are provided at no direct cost. Distribution is multi-channel, combining county government offices, an online self-serve portal, call center operations, township office partnerships, and a co-marketing partnership with Pace Suburban Bus for paratransit services. Will County is led by County Executive Jennifer Bertino-Tarrant and operates from its primary headquarters at the Will County Government Center in Joliet, Illinois, with additional locations including the Workforce Center of Will County.

Name

Will County

Legal name

Will County, Illinois

Website

https://willcountyillinois.com

Company type

Public

Founded year

1836

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Will County is a county government entity in Illinois serving nearly 700,000 residents through public safety, public health, transportation, land use, and emergency management services funded primarily by property taxes.

Ownership category

akta.pro rank

Product category

Public Administration / County Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251), Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Social Services (8300), Services-Health Services (8000), Transportation Services (4700)

akta.pro primary industry

Local Public Health & Human Services Administration (BPAIACAK)

akta.pro secondary industries

County/District/Local Health Departments (HLAJAAAB), Local Transportation, Parking & Mobility Administration (BPAIACAM), Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD)

Keywords

• County government services
• Public safety administration
• Emergency management services
• Public transportation services
• Land use planning

Headquarters

HQ city

Illinois City

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Distribution channels6 records

Marketing channels6 records

Core offering

Will County is a county government delivering comprehensive statutory public services to nearly 700,000 residents across the Chicago metropolitan area. Core offerings include 9-1-1 emergency dispatch and enhanced emergency notifications, Access Will County Dial-a-Ride transportation for seniors and disabled residents, the Sunny Hill Nursing Home for senior care, Animal Protection Services, Workforce Center job placement, the Health Department (including a TB Clinic), the Substance Use Initiatives program, the Land Use Department (building permits, planning and zoning), property tax administration via the Treasurer and Assessor offices, the GIS Division, and the Solar Source energy education program.

Product overview

Will County government operates as a collection of distinct service departments and programs rather than a unified platform-plus-modules architecture. Core service offerings include Access Will County Dial-a-Ride (transportation for seniors and disabled residents), the county government website with resident services, emergency notification systems, 9-1-1 dispatch services, animal protection, workforce services, and a nursing home. Additional programs span land use/development services, solar energy education, substance use initiatives, and GIS/mapping services. These operate as standalone government services managed by various county departments.

Differentiator

Problem solved

Functional benefit

Products and services

• Will County Government Services (Online Portal) Official Will County government portal providing residents access to county services, departments, news, property tax payment, building permits, employment, health services, and emergency notifications.
• Access Will County Dial-a-Ride (Will Ride) Curb-to-curb transportation service for senior residents (60+) and disabled residents of Will County, operating in partnership with Pace Suburban Bus Monday–Friday 6 a.m.–5 p.m. Service covers Will County, one mile outside county borders, and parts of southern Cook County.
• Will County 9-1-1 Services Emergency dispatch and geographic information system (GIS) addressing services for Will County, including new address assignment and verification.
• Will County Emergency Notification System Enhanced public notification platform launched by Will County 9-1-1 to deliver emergency alerts and important community information to residents before, during, and after emergencies.
• Workforce Center of Will County Workforce services facility providing job fairs, employment resources, and a job board for Will County residents and employers, located at 1300 Copperfield Avenue, Joliet.
• Will County Animal Protection Services Animal control services including lost and found pets, stray animal impoundments, rabies vaccinations, and adoption programs.
• Sunny Hill Nursing Home County-run nursing home providing rehabilitation programs and care services for Will County senior residents.
• Will County Substance Use Initiatives (WCSUI) Programs including Narcan distribution, drug overdose prevention, and Safe Passage Initiative to address substance use in Will County.
• Will County GIS Division Geographic Information System division providing mapping applications, data viewers, map galleries, and GIS data covering elected officials, county board districts, school districts, municipalities, and street maps.
• Will County Land Use Department Department managing building permits, planning and zoning, historic preservation, subdivision engineering, NPDES permits, and land development services for Will County.
• Solar Source County program providing solar energy education, consumer protection, and funding resources to help residents evaluate and implement solar projects.
• Access Will County Dial-a-Ride Interactive Map Interactive web-based map application that allows residents to determine dial-a-ride service availability by entering their home address and viewing service area coverage.

Quantifiable outcome

• 98% power restoration within days of tornado damage, demonstrating rapid emergency response capability
• +2 more outcomes

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Pace Suburban BuscoreChannel Partner/ Reseller/ DistributorPace Suburban Bus operates the vehicles for Access Will County Dial-a-Ride service. Residents call (800) 244-4410 to schedule rides. Vehicles operate Monday through Friday 6 a.m. to 5 p.m. This partnership enables curb-to-curb transportation for seniors and disabled residents across Will County.
• Chicagoland SpeedwayminorGTM or Marketing PartnerWill County Animal Protection Services partnered with Chicagoland Speedway for the 'Every Pet Deserves a Victory Lap' adoption campaign. The collaboration includes waived adoption fees, free pet microchipping, and special adoption events coinciding with NASCAR's return to Joliet and America's 250th birthday celebration.
• American Red CrosscoreStrategic or Co-development PartnerAmerican Red Cross opened a shelter at Steger's Louis Sherman Community Center following tornadoes on July 27, 2026. The shelter assists displaced residents from storm damage in Will County. This partnership provides essential disaster relief services during emergency situations.
• Township OfficescoreChannel Partner/ Reseller/ DistributorWill County partners with local township offices to assist residents with Access Will County dial-a-ride registration. The Will County Mobility Manager connects eligible residents to their local township office where staff assists in completing registration forms for transportation services.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Regional players

• Peoria County, Illinois: Peoria County is a central-Illinois county government providing public safety, health, and community services. Comparable as an Illinois county government with similar service mandate but different regional market.
• Winnebago County, Illinois: Winnebago County is a northern Illinois county government offering public health, transportation, and emergency services. Comparable as an Illinois county government operating under shared state regulations with overlapping service lines.
• Sangamon County, Illinois: Sangamon County is a central-Illinois county government providing public health, public safety, and administrative services. Comparable as a same-state Illinois county government with similar statutory service obligations.
• Champaign County, Illinois: Champaign County is an Illinois county government serving a different region of the state. Comparable as an Illinois county government with similar service structures but distinct geographic market.

Direct peers

• Cook County, Illinois: Cook County is the neighboring Illinois county government serving the Chicago metropolitan area with a comparable portfolio of public health, transportation, public safety, and land use services. It is the most direct peer given shared state governance framework, overlapping service lines, and adjacent service geography.
• Lake County, Illinois: Lake County is an Illinois county government offering community development, public health, transportation, and public safety services. It is a comparable peer given overlapping service lines and similar suburban Illinois positioning.
• McHenry County, Illinois: McHenry County is an Illinois county government serving a suburban-rural mix with similar public service offerings. Comparable due to overlapping state-level governance and similar demographic and economic profile.
• Kane County, Illinois: Kane County is a suburban Illinois county government with a comparable service portfolio including health, transportation, land use, and emergency management. Comparable due to shared state regulatory framework and suburban Chicago context.
• Kendall County, Illinois: Kendall County is a fast-growing Illinois county government serving residents with public safety, transportation, and community services. Comparable given shared Illinois governance and growth corridor positioning.
• DuPage County, Illinois: DuPage County is a suburban Illinois county government providing public safety, health, transportation, and community development services. It is a closely comparable peer given similar suburban Chicago context, population scale, and service portfolio.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/willcountyexec
• Facebookfacebook.com/willcountycoalition2017
• LinkedInlinkedin.com/company/3633923
• Instagraminstagram.com/willcountyexecutive

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Will County