integratedliving Australia

What integratedliving Australia does

integratedliving Australia Ltd is a not-for-profit aged care and community health provider, founded in 1999 and headquartered in Muswellbrook, New South Wales. The organisation delivers in-home, centre-based and virtual care services to older Australians - and their informal carers - in regional and rural communities across New South Wales, Queensland, Victoria, Tasmania, the Australian Capital Territory and the Northern Territory. Its service catalogue spans daily living support (personal care, domestic assistance, transport, meals), clinical and allied health (nursing, physiotherapy, podiatry, occupational therapy, dietetics, psychology, social work), home modifications and maintenance, respite, social-connection programs and the trademarked Wellness for Independence® 16-week structured program.

The technology layer combines a client-facing My Support App for schedule management and service requests, a virtual care telehealth capability for remote clinical consultation, a Clinical Helpdesk supporting complex client needs, and an Associate Provider Network that onboards credentialed allied health and trade professionals to deliver services under the integratedliving brand. Operations are coordinated through a Customer Service Centre operating 6am-7:30pm seven days a week on 1300 782 896 and a network of more than 10 Wellness and Activity Centres across NSW, QLD, VIC and TAS.

Revenue is generated primarily from Australian federal and state aged care funding programs: the Commonwealth Home Support Programme (CHSP), Home Care Packages transitioning into the Support at Home program from November 2025, Department of Veterans' Affairs (DVA) nursing funding, and full-fee private-pay arrangements. A Village Home Care overlay supplies additional services to retirement village residents, and most clients may be subject to income-tested client contributions. Customer access flows predominantly through the federally administered My Aged Care assessment and referral system, supplemented by direct enquiry, the website and walk-in centres. The organisation has no parent company, is governed by an independent Board and is led by CEO Nick O'Callaghan (appointed 2025) succeeding Catherine Daley, with a refreshed executive including COO Amanda Bowe, CFO Branka Ivanovic, Chief People Officer Cassii Rusk and CIO Michael Steine.

Name

integratedliving Australia

Legal name

Integratedliving Australia Ltd

Website

https://integratedliving.org.au

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

501–1,000 employees

Short description

integratedliving Australia is a not-for-profit aged care provider delivering in-home, centre-based and virtual clinical, allied health and wellness services to older Australians in regional and rural communities across NSW, QLD, VIC, TAS, ACT and NT via 10+ Wellness and Activity Centres and federal aged-care funding programs.

Ownership category

akta.pro rank

Product category

Home Care and Aged Care Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Home Health Care Services (62161), Home Health Care Services (621610)

SIC

Services-Home Health Care Services (8082), Services-Social Services (8300)

akta.pro primary industry

Continuing Care at Home (CCaH) / Virtual CCRC Programs (HLADAEAH)

akta.pro secondary industries

In-Home Respite Care (Hourly/Short-Shift) (HSABAGAA), Companion Care & Social Support (non-clinical) (HLADAGAB), Family Communication, Care Updates & Scheduling Support (HSABAAAK)

Keywords

• Aged care services
• Home care support
• Community health services
• Allied health services
• Wellness programs seniors

Headquarters

HQ city

Muswellbrook

HQ country

Australia

HQ region

Oceania

Offices12 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Government Funded Care - Commonwealth Home Support Program (CHSP): Entry-level government funding for aged care services including allied health, domestic assistance, nursing, social support, and wellness programs. Clients may contribute to costs based on income and service type.
2. Support at Home (Home Care Packages): Government-funded packages transitioning from Home Care Packages from November 2025. Provides more comprehensive in-home care funding at different package levels.
3. Department of Veteran Affairs (DVA) Funding: Veteran-specific funding for nursing care services under DVA arrangements.
4. Private Pay: Full-cost private payment option for clients ineligible for or opting out of government funding. Provides flexibility and tailored care options.
5. Village Home Care: Additional services for residents of retirement villages, adding to existing care packages.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels8 records

Core offering

integratedliving Australia is a not-for-profit aged care provider delivering in-home, community-based, and virtual/telehealth health and care services for older Australians (primarily 65+) in regional, rural, and remote areas across NSW, QLD, VIC, TAS, ACT and NT. Service delivery spans daily living support, home modifications, clinical nursing and allied health, social and respite programs, branded wellness programs (Wellness for Independence®), and retirement village home care, funded through government programs (CHSP, Support at Home, DVA) and private pay.

Differentiator

Problem solved

Functional benefit

Products and services

• Daily Living Support In-home personal care, domestic assistance, transport, meals, and assistive technology delivered to older Australians to support everyday independence at home.
• Home Services (Modifications and Maintenance) Home modifications, home maintenance and repairs, and assistance with care and housing to help older clients live safely in their own homes.
• Clinical Care and Allied Health In-home and centre-based nursing, dietetics, exercise physiology, occupational therapy, physiotherapy, podiatry, psychology, social work, and virtual care telehealth for older Australians.
• Wellbeing Programs (Wellness Centres and Movement Classes) Group exercise physiology and movement classes delivered at Wellness Centres across regional Australia to support physical wellbeing and independence for seniors.
• Wellness for Independence® (16-Week Branded Program) Registered trademarked 16-week structured program offering tailored exercise, nutrition, and social connection support for older Australians to maintain independence.
• Social and Respite Services Activity Centres, Digital Dialogue, Social Sessions, social support group activities, and respite care for older clients and their family carers.
• Village Home Care Supplementary in-home care services for residents of retirement villages, adding to their existing care packages.
• Support at Home / Home Care Packages Government-funded coordinated package of in-home aged care services for older Australians with higher-level needs, transitioning to the Support at Home program from November 2025.
• Commonwealth Home Support Programme (CHSP) Services Entry-level government-funded aged care services including allied health, domestic assistance, nursing, social support, and wellness programs for older Australians requiring small amounts of support at home.
• Department of Veterans Affairs (DVA) Nursing Care Nursing care services funded through the Department of Veterans Affairs for eligible Australian veterans.
• Virtual Care Telehealth Technology-enabled clinical monitoring, healthcare consultations, and wellness program delivery provided remotely to older clients in their homes or remote areas.

Quantifiable outcome

• 8 Wellness Centres and multiple Activity Centres serving regional and rural communities across NSW, QLD, TAS, and VIC
• +2 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• ARIIA (Aged Care Research and Industry Innovation Australia)coreStrategic or Co-development Partner · 18 August 2025integratedliving selected to join ARIIA's flagship project driving innovation and improvement in Australia's aged care services. This represents participation in industry-leading innovation initiatives.
• Meals on WheelsminorStrategic or Co-development Partner · 1 May 2025Visited Gorokan Activity Centre as guest speakers for upcoming open days, supporting community nutrition awareness and connections with local services.
• Bunnings (Woy Woy, Umina Beach)minorGTM or Marketing Partner · 1 May 2025Local Bunnings stores provided generous donations including a new BBQ for Woy Woy Centre and greenhouse/gardening supplies for Gorokan Centre, supporting community engagement activities.
• Kmart Woy WoyminorGTM or Marketing Partner · 1 May 2025Local retailer donated items supporting volunteer appreciation events and activities at Woy Woy Activity Centre.
• Creighton'sminorGTM or Marketing Partner · 1 May 2025Local business supporting volunteer appreciation and community events at Central Coast Activity Centres.
• Doggie DatesminorStrategic or Co-development Partner · 25 March 2025Pet therapy organisation providing regular visits to Activity Centres with trained therapy dogs. Doggie Dates brings comfort, joy, and emotional connection to clients, particularly those living with dementia. Recently became a registered charity. Visited Gosford, Gorokan, and Raymond Terrace Activity Centres.
• St Andrew's Community CarecoreStrategic or Co-development Partner · 30 October 2024Acquired St Andrew's Community Care business on NSW Far North Coast following their decision to transition out of community care services. Created strong referral pathways and promoted local employment to support the community's wellbeing.
• Associated Providers NetworkcoreChannel Partner/ Reseller/ DistributorNetwork of external allied health professionals, trade services, and suppliers providing products and services to clients under integratedliving. Requires proof of registration, insurance, police checks, and compliance with organisation standards.

Scale indicators6 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• BlueCare (UnitingCare Queensland): Large NFP provider of in-home and community aged care, allied health, and respite services across Queensland and northern NSW. Closely comparable service model (in-home + community-based aged care) and a key regional competitor for integratedliving's QLD footprint.
• KinCare: Major in-home aged care provider delivering personal care, nursing, and domestic assistance across Australia. Direct competitor in the Home Care Package and CHSP-funded segments, with overlapping government funding streams and customer profile.
• Feros Care: NFP aged care provider delivering in-home care, wellness programs, and social support services across regional and coastal Australia. Comparable focus on wellness-led, technology-enabled (telehealth) in-home care for older Australians.
• Bolton Clarke: One of Australia's largest NFP aged care providers offering in-home care, retirement living, and residential care. Highly comparable to integratedliving as a multi-state NFP with a community/home care focus, though operating at significantly greater scale and with residential services in the mix.
• Baptcare: NFP provider of aged care, in-home care, and community services across Victoria, Tasmania, and other states. Directly comparable as a community-focused NFP with overlapping in-home and centre-based service offerings and similar funding mix.
• Mecwacare: NFP aged care provider operating residential, in-home, and community services across Victoria. Comparable NFP operating model with in-home and retirement-living-adjacent services, serving similar elderly cohorts and government funding pathways.

Broad incumbents

• Regis Healthcare: ASX-listed aged care provider with a national residential portfolio and growing home care services. Operates in the same government funding ecosystem and serves the same elderly client cohort, though primarily a residential operator.
• Estia Health: ASX-listed aged care provider with a residential focus that has been expanding into home and community care. Comparable as an aged care provider serving the same elderly cohort and government funding pathways, though predominantly residential rather than in-home.
• Australian Unity Home Care: Diversified mutual providing in-home aged care, disability, and health services across Australia. Directly comparable in-home care offering and overlap with the CFO's previous experience at Australian Unity, though Australian Unity is broader in product scope and much larger in scale.
• Uniting (Uniting NSW.ACT): One of Australia's largest NFP community service organisations offering aged care, disability, and community services across NSW and ACT. Comparable NFP structure and overlapping service portfolio, though operating at much greater scale and breadth.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights8 records

Customer concentration

• YouTubeyoutube.com/@integratedlivingaustralia
• Facebookfacebook.com/integratedliving
• LinkedInau.linkedin.com/company/integratedliving-australia-limited
• Instagraminstagram.com/integratedlivingaustralia

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about integratedliving Australia