City of Elmhurst

What City of Elmhurst does

City of Elmhurst is an incorporated municipal government in DuPage County, Illinois, operating under a council-manager form with an elected City Council and an appointed City Manager. The City provides the full statutory range of local government services to residents, businesses, and visitors — fire and police protection, water and wastewater, stormwater management, street and forestry maintenance, planning and zoning, permitting, economic development, and community programs for seniors and youth. The City was incorporated as a village in 1882 and has since grown into a mid-sized Chicago suburb.

Its core operational and digital infrastructure is built around a SCADA-controlled water production and distribution system (sourced 100% from Lake Michigan via the DuPage Water Commission since 1991), a 79 MGD wastewater treatment plant, and approximately 150 miles each of streets and water/sewer mains. Resident- and business-facing digital channels include the Tyler Technologies Energov-powered Citizen Self-Service Portal (CSSP) for permitting and inspections, My Civic Apps-based Elmhurst Connect for service requests, Everbridge-powered E-Notify for emergency alerts, and ArcGIS-powered mapping. Back-office and engagement tooling includes BoardDocs for council meetings, Revize for the city website, and YouTube-based Elmhurst TV.

The City funds operations through a diversified, jurisdictionally captive revenue base: property taxes, an 8% general merchandise sales tax, a 1% prepared food/beverage/packaged-liquor tax, a $1.50-per-$1,000 real estate transfer tax, water utility billing to approximately 14,000 accounts, building permits (residential 1-year, commercial 18-month validity), business/liquor/short-term-rental licenses, and annual vehicle stickers. Economic development is supported by three active Tax Increment Financing districts — North York Street (TIF 4, est. 2012), Church Rd/Lake Street (TIF 5), and Downtown City Centre (TIF 6, est. 2018) — and an ongoing Downtown Plan Update and Zoning Ordinance rewrite (first since 1992). Pricing is set by municipal code and services are delivered direct-to-constituent through City Hall, online portals, and department websites.

Name

City of Elmhurst

Legal name

City of Elmhurst

Website

https://elmhurst.org

Company type

Private

Founded year

1882

Operating status

Operating

Headcount range

501–1,000 employees

Short description

City of Elmhurst is a DuPage County, Illinois municipal government providing police, fire, water/wastewater, streets, permitting, and economic development services to residents, businesses, and visitors within its jurisdictional boundaries.

Ownership category

akta.pro rank

Product category

Local Government Administration

NAICS

Water, Sewage and Other Systems (2213), Water Supply and Irrigation Systems (221310), Sewage Treatment Facilities (22132), Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Urban Planning and Community and Rural Development (92512)

SIC

Electric, Gas & Sanitary Services (4900), Sanitary Services (4950), Water Supply (4941)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD), Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Stormwater Management & MS4 Compliance Services (BPALAMAL)

Keywords

• Municipal government services
• Public safety services
• Water and wastewater utilities
• Community development
• Public works infrastructure

Headquarters

HQ city

Elmhurst

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Property Taxes: Primary revenue source for city operations, with TIF districts capturing incremental property tax revenue for redevelopment projects.
2. Sales Tax: 8% general merchandise sales tax rate collected on purchases within the city.
3. Prepared Food and Beverage Tax: 1% tax on prepared food, beverage, and packaged liquor at restaurants and packaged alcoholic liquor at retail.
4. Real Estate Transfer Tax: $1.50 per $1,000 increment of value on sale or transfer of real estate within the city.
5. Utility Billing: Water billing to approximately 14,000 water customers. Excess usage charges apply.
6. Permits and Licenses: Building permits (residential valid 1 year, commercial valid 18 months), business licenses, liquor licenses, short-term rental permits, vehicle stickers, and various development-related fees.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels8 records

Core offering

The City of Elmhurst is a municipal government that delivers essential public services to approximately 14,000 water billing customers and the broader community. Its core offerings span public safety (Fire and Police Departments), water and wastewater utility services sourced from Lake Michigan via the DuPage Water Commission, public works infrastructure maintenance (streets, sewers, storm drains, forestry, streetlights), community development (planning, zoning, permitting, code enforcement), economic development through three active TIF districts, and community programs for seniors and youth. Digital services include an online Citizen Self-Service Portal for permitting, GIS-based mapping, emergency notifications, and service requests.

Product overview

City of Elmhurst operates as a municipal government offering a portfolio of digital civic services to residents. The core digital infrastructure includes the Citizen Self-Service Portal (CSSP) for online permitting built on Tyler Technologies Energov, the Elmhurst Connect service request platform, E-Notify emergency alert system, and interactive mapping services through ArcGIS. Supporting services include Elmhurst TV (YouTube-based video communications), Explore Elmhurst tourism platform, the Elmhurst Trolley service, and the Save Our Pets emergency program. The city also maintains a Downtown Plan Update initiative and water quality monitoring services. All platforms are integrated with various third-party services including BoardDocs for meeting management, Everbridge for emergency communications, and multiple payment processors (DACRA Gov, Watersmart, Green Pay, Flowbird) for parking, utilities, and permits.

Differentiator

Problem solved

Functional benefit

Brands

• Elmhurst Connect: Online service request and citizen engagement platform for submitting service requests to the city
• Elmhurst TV

Products and services

• Citizen Self-Service Portal (CSSP) An online permitting platform enabling residents to apply for permits, track permit status, submit documents, schedule inspections, and communicate with city staff. Built on Tyler Technologies Energov platform and required for all permit seekers in the City of Elmhurst.
• Elmhurst Connect

Quantifiable outcome

• 475 full and part-time jobs brought by Mariano's grocery store in North York TIF
• +3 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

Feature2 records

Partnerships

20 partnerships are on record, tiered core, minor and moderate.

• ComEd (Commonwealth Edison)coreOthers · 4 July 2026Electric utility provider responsible for power restoration during outages. Residents advised to report outages directly to ComEd at 1-(800) 334-7661 or via ComEd mobile app. During July 2026 storms, approximately 95% of Elmhurst customers had power restored through ComEd efforts.
• DuPage Water CommissioncoreStrategic or Co-development PartnerProvides Lake Michigan water to Elmhurst. City has been 100% on Lake Michigan water since October 1991. Commission completed second water main and looped system for backup water supply in case of main breaks.
• DuPage County ClerkcoreOthersCounty office providing marriage licenses, birth certificates, death certificates, and voter registration services for Elmhurst residents at 421 N. County Farm Rd., Wheaton, IL.
• Homer Tree CareminorOthersPrivate tree service company contracted by city for storm debris removal. Contact: 815-838-0320.
• Winkler Tree ServiceminorOthersPrivate tree service company contracted by city for storm debris removal. Contact: 708-544-1219.
• Kramer Tree ServiceminorOthersPrivate tree service company contracted by city for storm debris removal. Contact: 630-293-5444.
• Metropolitan Family ServicesminorOthersProvides senior services for Elmhurst residents through city senior services program.
• Illinois One-Call System (J.U.L.I.E.)coreStrategic or Co-development PartnerFree message service (dial 811) for homeowners and contractors to notify utility owners of planned digging activities to help prevent damage to underground facilities. Representatives mark buried line locations within two working days.
• Metro ParamedicsminorOthersHandles ambulance billing inquiries for Elmhurst Fire Department emergency medical services. Contact: (630) 530-2988.
• Illinois TollwaymoderateStrategic or Co-development PartnerState agency undertaking I-290/I-88 at I-294 Interchange Project affecting Electric Avenue and Vallette Street in Elmhurst. Bridge reconstruction causing road closures through end of 2026.
• Kane, McKenna & AssociatesminorStrategic or Co-development PartnerConsulting firm that completed feasibility study in June 2011 identifying three sites for potential TIFs including North York Street.
• Houseal Lavigne AssociatesmoderateStrategic or Co-development PartnerPlanning firm engaged for Downtown Plan Update and Church Road/Lake Street Subarea Plan. Led public workshops and community engagement for comprehensive planning process.
• CamirosmoderateStrategic or Co-development PartnerSelected in 2019 as most qualified firm to assist city with comprehensive Zoning Ordinance update. Zoning ordinance had not been revised since 1992. Project resumed in 2021 with drafts released in 2023 and 2024.
• Elmhurst Public LibraryminorOthersIndependent library organization with Board of Trustees appointed through city process. Separate entity from city government but collaborative on community services.
• Elmhurst UniversitymoderateStrategic or Co-development PartnerJoint commission established between City of Elmhurst and Elmhurst University for collaboration on university-city initiatives. Event parking available on Elmhurst University campus for community events.
• Elmhurst Park DistrictmoderateStrategic or Co-development PartnerSeparate governmental entity. Intergovernmental agreement with city for North York Street improvements. Park District equipment maintained by city's Equipment Maintenance Division. City maintains parkway trees and Forestry Division coordinates on creek log jam clearance.
• DuPage Senior Citizens CouncilminorOthersReferral resource for seniors seeking reliable contractors. Many contractors offer senior discount rates. Contact: 630-620-0804 or www.dupageseniorcouncil.org.
• American Red Cross of Greater ChicagominorOthersProvides assistance to residents who have experienced home fires when insurance does not cover all losses. Contact: (312) 729-6258.
• Salvation ArmyminorOthersProvides assistance to residents who have experienced home fires when insurance does not cover all losses. Contact: (630) 629-4948.
• Elmhurst School District 205moderateStrategic or Co-development PartnerIntergovernmental agreement with city regarding North York Street improvements. Joint Review Board member for TIF districts.

Scale indicators14 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• City of Naperville: Direct peer — DuPage/Will County Illinois municipality with comparable population scale, council-manager government, water/sewer utilities, TIF districts, and digital permitting infrastructure. Closest comparable suburban Chicago municipal operation.
• Village of Downers Grove: Direct peer — adjacent DuPage County municipality with similar population, council-manager form, water/wastewater utilities, public works operations, and active TIF programs. Highly comparable operational footprint.
• City of Oak Brook: Direct peer — DuPage County municipality with council-manager government, public works, water services, and TIF programs. Comparable demographic and operational profile, though slightly smaller residential base.
• City of Lombard: Direct peer — adjacent DuPage County municipality with similar population (~46k), council-manager government, water/wastewater utilities, and stormwater management responsibilities. Direct geographic and operational analog.
• Village of Addison: Direct peer — DuPage County municipality referenced in Elmhurst's contact data as a neighboring township, with comparable council-manager structure, water/sewer utilities, and public works operations.
• City of Wheaton: Direct peer — DuPage County seat city with similar population scale, municipal water supply, public works maintenance, and council-manager government structure. Comparable scale of service delivery.
• Village of Schaumburg: Direct peer — large Cook/DuPage County suburb with council-manager government, water distribution, public works, and active TIF districts. Comparable operational scope at slightly larger population scale.

Broad incumbents

• City of Aurora: Broader incumbent — second-largest city in Illinois with full suite of municipal services (water, sewer, public works, TIF, digital permitting). Comparable function set but materially larger scale and broader geographic footprint.
• DuPage County Government: Broader incumbent — county-level government providing overlapping services (clerk, stormwater coordination, transportation) and intergovernmental agreements with Elmhurst. Useful for benchmarking operational scale and shared-service arrangements.
• Metropolitan Water Reclamation District of Greater Chicago: Broad incumbent — regional wastewater authority that interacts with Elmhurst's wastewater treatment operations. Comparable utility operations at much larger regional scale; relevant peer for benchmarking wastewater capex and treatment capacity.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/CityofElmhurst
• YouTubeyoutube.com/user/elmhursttv
• Facebookfacebook.com/cityofelmhurst
• LinkedInlinkedin.com/company/city-of-elmhurst
• Instagraminstagram.com/cityofelmhurst

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Elmhurst