Carers Support West Sussex

What Carers Support West Sussex does

Carers Support West Sussex is a registered charity (Charity No. 1123359, Company No. 06418743) that delivers a comprehensive portfolio of free support services to unpaid carers across all seven local authority districts of West Sussex, England. The organisation serves more than 32,000 registered carers with 210,000 annual contacts recorded, providing statutory Carer Assessments on behalf of West Sussex County Council alongside a broader service portfolio that includes a Benefits Advice Service (£5M+ in additional annual benefits claimed since May 2021), Carer Coaching (National Lottery funded, University of Kent evaluated), Carer Hubs, a six-day-a-week Helpline (0300 028 8888), hospital-based support across 5 acute and 8 community hospitals, Carer Emergency Contact Cards with 24/7 Taking Care integration, specialist toolkits, and condition-specific support groups covering dementia, autism, mental health, learning disabilities, and drug/alcohol-related caring roles.

The underlying technology stack centres on a BlueBox online registration portal, the Carers Smart Search interactive information tool, a website-based content hub, and a Carer Emergency Contact Card system integrated with Taking Care's Emergency Resolution Team. Headcount is 51-100 employees, with the head office in Littlehampton (Dove Lodge, Beach Road) and registered office in Worthing. Revenue derives from a mix of the West Sussex County Council contract (primary commissioned income), grants from the National Lottery Community Fund and multiple charitable trusts, individual donations via JustGiving and the Giving Lottery, affiliate partnerships (EasyFundraising, Cocoa Loco), and local authority contributions from Crawley, Chichester, and Littlehampton councils.

The go-to-market model is community-led: local teams in each of the seven districts run Carer Hubs, support groups, and events, while self-referral via portal, professional referrals from NHS and social care, and hospital-based identification feed the intake pipeline. All services are provided free at the point of use, removing financial barriers to access for a population facing complex navigation challenges across health and social care systems.

Name

Carers Support West Sussex

Legal name

Carers Support West Sussex

Website

https://carerssupport.org.uk

Company type

Private

Operating status

Operating

Headcount range

51–100 employees

Short description

Carers Support West Sussex is a registered charity providing free support services to over 32,000 unpaid carers across all seven districts of West Sussex, delivering statutory assessments, benefits advice, coaching, and respite under contract with West Sussex County Council.

Ownership category

akta.pro rank

Product category

Unpaid Carer Support Services

NAICS

Other Individual and Family Services (624190)

SIC

Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Family Caregiver Relief & Coaching (Respite-Integrated) (HSABAGAJ)

akta.pro secondary industry

Emergency / On-Demand Respite Care (HSABAGAD)

Keywords

• Unpaid carer support
• Carer assessment services
• Welfare benefits advice
• Respite care services
• Community health support

Headquarters

HQ city

Crawley

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Government Contracts: Contract with West Sussex County Council to deliver ten core services for carers, including statutory Carer Assessments. This is the primary commissioned service revenue stream.
2. Individual Donations: Donations from individuals received through JustGiving platform and direct donations. Regular giving through the Giving Lottery (1 per ticket goes to charity).
3. Grant Funding: Funding from charitable trusts, foundations, and local councils including Crawley Council, Littlehampton Council, Chichester District Council, East Grinstead Common Good Trust, Ian Askew Charitable Trust, Rest Harrow Trust, and others. National Lottery Community Fund supports coaching programme.
4. EasyFundraising/Affiliate: Partnership with EasyFundraising allowing supporters to raise money when shopping online with 8,000+ stores. Partnership with Cocoa Loco chocolate company generates 10% affiliate donations.

Pricing tiers

Go-to-market motion3 records

Distribution channels7 records

Marketing channels8 records

Core offering

Carers Support West Sussex delivers a free, comprehensive suite of unpaid carer support services across seven districts of West Sussex under contract with West Sussex County Council. Core offerings include statutory Carer Assessments, Benefits Advice, Carer Coaching, Counselling, Hospital Admission and Discharge Support, the Carer Emergency Contact Card scheme with 24/7 emergency response, Respite and Rest funding, Carer Hubs, a six-day Helpline, Toolkits, and specialist support groups for dementia, autism, learning disabilities, mental health, and drug/alcohol-related caring situations.

Product overview

Carers Support West Sussex provides a comprehensive suite of unpaid carer support services delivered across seven local authority districts. The core offering combines statutory services (Carer Assessments conducted on behalf of West Sussex County Council) with a rich portfolio of practical, emotional, and financial support including Benefits Advice Service, Carer Coaching, Carer Hubs, Carer Helpline, Hospital Support Service, Rest and Respite funding, and Check in and Chat befriending. Digital tools include the Carer Smart Search portal and Online Carer Registration. Specialist services address conditions including Dementia, Autism, Learning Disabilities, Mental Health, and Drug/Alcohol misuse, while the Carer Emergency Contact Card (CECC) provides 24-hour contingency planning support. Services are delivered through local teams, hub venues, support groups, events calendar, and a comprehensive toolkit library. The organization holds contracts with West Sussex County Council to deliver ten core commissioned services.

Differentiator

Problem solved

Functional benefit

Products and services

• Carer Assessments

Quantifiable outcome

• £1,415,332 additional annual income achieved for carers through benefits advice service
• +6 more outcomes

Named customers6 records

Segments9 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature3 records

Partnerships

17 partnerships are on record, tiered core, major, supporting and minor.

• West Sussex County CouncilcoreStrategic or Co-development PartnerPrimary commissioning partner. Contract to deliver ten core services for carers including statutory Carer Assessments on behalf of West Sussex County Council. Partnership enables delivery of statutory obligations and provides core funding.
• NHS (Various Trusts)coreStrategic or Co-development PartnerHospital services operate within 5 acute and 8 community hospitals serving West Sussex. Staff work alongside NHS hospital teams to support carers during admissions and discharge. Partnership with NHS includes Colleagues as Carers initiative.
• Carers TrustmajorStrategic or Co-development PartnerNetwork member of Carers Trust, a national charity for carers. Access to national resources, research, and Carers Trust benefits programme for registered carers.
• Citizens AdvicemajorStrategic or Co-development PartnerPartnership with Citizens Advice Arun & Chichester to deliver energy advice and support for carers, funded by SGN. Provides cost-of-living resources and energy safety information.
• Taking Care (Emergency Resolution Team)supportingTechnology or IntegrationThird-party 24/7 emergency response service linked to Carer Emergency Contact Card scheme. When a carer's emergency reference number is called, Taking Care accesses contingency plans and contacts designated emergency contacts.
• TuVida (formerly Crossroads Care)supportingStrategic or Co-development PartnerPartnership for emergency respite care provision. TuVida provides free emergency respite care in West Sussex for temporary periods when regular carers are unavailable.
• Sage House (Dementia Support)supportingStrategic or Co-development PartnerDay Breaks service provides structured day activities for people with dementia, enabling carer respite. Includes Wayfinding service for advice and support.
• Age UK West Sussex, Brighton and HovesupportingChannel Partner/ Reseller/ DistributorMultiple DayBreak locations across West Sussex providing dementia-specific respite services including Bognor Regis, Rustington, Crawley, Horsham, and Burgess Hill. Also provides Memory Cafes and Mind Matters sessions.
• West Sussex MindsupportingStrategic or Co-development PartnerPartnership providing mental health support groups and Communities in Mind service for carers aged 65+. Take-a-Break-Together club for carers and cared-for persons jointly attending.
• Guild CaresupportingChannel Partner/ Reseller/ DistributorTime Out for Carers and Time Out Together services providing day respite for carers of people with dementia in the Worthing area.
• Sussex Community NHS Trust (Carers Health Team)supportingStrategic or Co-development PartnerHealth professionals working with carers over 18 to improve physical or emotional health. Provides medication management, practical advice, and links to specialist services.
• University of KentsupportingStrategic or Co-development PartnerConducted independent evaluation of the Carer Coaching Pilot programme, providing research validation of coaching effectiveness.
• Centre for CoachingsupportingTechnology or IntegrationCoaching team certified through Centre for Coaching's Certificate in Coaching. CPD workshops provided for ongoing professional development.
• Sussex Carers PartnershipmajorStrategic or Co-development PartnerStrategic partnership coordinating carers services across Sussex region.
• NeuroProsperity (PAPA Programme)supportingStrategic or Co-development PartnerJoint partnership offering PAPA (Positive Approaches Partnering Autism) online information and discussion sessions for carers of autistic adults aged 16+.
• Cocoa LocominorGTM or Marketing PartnerAffiliate partnership with award-winning West Sussex chocolate company. Shop online through affiliate link and 10% of spend is donated to the charity.
• EasyFundraising / Give as you LivesupportingGTM or Marketing PartnerPartner platform enabling supporters to raise money when shopping online with 8,000+ stores at no extra cost.

Scale indicators13 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• West Sussex Mind: Local Mind-affiliated mental health charity partnering with Carers Support West Sussex on Communities in Mind and Take-a-Break-Together. Comparable as a West Sussex-based charity offering mental health support groups and services to overlapping vulnerable populations.
• Age UK West Sussex, Brighton & Hove: Local Age UK branch that partners with Carers Support West Sussex on dementia respite (DayBreak services). Directly comparable as a West Sussex-based charity serving older people and their family carers with overlapping wellbeing and respite services.
• Guild Care: Worthing-based charity partner delivering Time Out for Carers dementia respite services. Comparable as a local Sussex charity providing carer respite and older people's services with overlapping beneficiary base.
• Carers Trust: National charity network of which Carers Support West Sussex is a member partner. Directly comparable as a carer-support organisation delivering assessments, information, grants, and breaks services across the UK.
• TuVida (formerly Crossroads Care): Partner organisation providing emergency respite care to Carers Support West Sussex carers. Directly comparable as a UK carer-support charity specialising in respite breaks and home-based personal care, operating across multiple regions.

Regional players

• Sussex Community NHS Foundation Trust: NHS trust operating community health services across Sussex including a Carers Health Team that partners with Carers Support West Sussex. Comparable in delivering community-based health and carer support, though as an NHS provider rather than a charity.
• Sage House (Dementia Support): Dementia-focused day services partner of Carers Support West Sussex operating Wayfinding and Day Breaks services in West Sussex. Comparable in providing condition-specific support and respite to family carers of people with dementia in the same region.

Broad incumbents

• Alzheimer's Society: National dementia charity listed as a referral partner for Carers Support West Sussex. Comparable in supporting family carers of people with dementia through information, peer support, and service signposting, though at national scale.
• Carers UK: National membership charity for unpaid carers providing advice, information, and policy advocacy. Comparable target population (unpaid carers) and overlapping services (benefits advice, helpline, online resources), though operating at national rather than county level.

Emerging players

• Independent Lives: West Sussex-based charity providing carer respite and personal assistant services. Comparable as a smaller regional peer operating in the same geographic market with overlapping respite and carer-support offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@carerssupportwestsussex
• Facebookfacebook.com/CarersWSussex
• LinkedInlinkedin.com/company/carerssupportwestsussex
• Instagraminstagram.com/carerswsussex
• Xx.com/CarersWSussex

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Carers Support West Sussex