What Pascom communication systems GmbH does

pascom Kommunikationssysteme GmbH is a privately held Austrian systems integrator founded in 1987 by Ing. Gerhard Mayr (originally as PC-Technik, renamed in 2002) and headquartered in Arbing, Upper Austria. The company designs, develops, manufactures and installs integrated hardware and software solutions for healthcare facilities and commercial enterprises, organized around the central pascom Management System platform with WebClient, IdApp and PIA modules. Its product portfolio spans patient entertainment and bedside services (MediaBox devices, pTab terminals, ServiceCall, Checkin-/Aufrufsystem), electronic access control (the proprietary O2xS locking series including door handles, knob cylinders, furniture locks, padlocks and locker locks, plus XS.Reader transponder readers and XS.net/XS.io door and barrier control modules), alarm and emergency systems (Alarmserver, AS Mobil mobile app, wireless transmitters, Desorientierten-Notrufsystem for patient monitoring), cashless payment and canteen solutions (including the 2025-launched AI-powered pPOS Selfcheckout Kassensystem with automatic food recognition), parking management, and Net-Logon network authentication. pascom employs approximately 35-40 people across its Austrian headquarters and two German locations (pascom Deutschland GmbH in Dortmund and a branch in Filderstadt), with additional representation in Norway and Benelux countries.

The business operates a hybrid revenue model combining project-based hardware sales (cash register systems, patient terminals, access control devices, alarm hardware, parking modules), software licensing with recurring Software Assurance contracts, system integration and professional services for installation and commissioning, and ongoing 24/7 managed support and remote maintenance services. Pricing is custom and project-based — no public price list exists — and contracts typically span multi-year terms. Go-to-market is sales-led and consultative, delivered through direct field sales to hospitals, clinics and large enterprises, supplemented by a certified partner network that includes SPIE TELBA Group GmbH, SAP-certified consultants, Vodafone, Wiesemann & Theis, Cisco, HP, A-Trust, Securepoint, Reddoxx, F-Secure, Mobotix, Veeam, Western Digital and Supermicro. Marketing relies on healthcare IT trade shows (DMEA Berlin, ÖVKT Jahrestagung, KKM Kongress), partner referrals, the corporate website and limited LinkedIn presence. The company is founder-managed, bootstrapped, ISO 9001 certified, and reported to hold a Creditreform business credit rating certificate; no external institutional investors, funding rounds, or secondary transactions are documented in the input data.

Name

Pascom communication systems GmbH

Legal name

pascom Kommunikationssysteme GmbH

Website

https://pascom.at

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

1–10 employees

Short description

pascom Kommunikationssysteme GmbH is a privately held Austrian systems integrator (founded 1987, ~40 employees) that develops and installs proprietary hardware and software — patient communication/entertainment, electronic access control (O2xS series), alarm systems, cashless canteen payment (including an AI selfcheckout) — primarily for hospitals, clinics and commercial enterprises across DACH and select European markets.

Ownership category

akta.pro rank

Product category

Healthcare Facility Communication and Security Systems

NAICS

Computer Terminal and Other Computer Peripheral Equipment Manufacturing (334118), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Integrated Systems Design (7373), Computer Peripheral Equipment, Nec (3577)

akta.pro primary industry

Healthcare Provider ERP (Hospital Operations, Supply Chain, Finance) (HDAEAEAH)

akta.pro secondary industries

POS Terminals & All-in-One Retail Computers (HDACAKAA), POS Terminal Hardware (Countertop, Mobile, PIN Pads) (FSAMADAA)

Keywords

• Patient communication systems
• Electronic access control
• Healthcare facility technology
• Cashless payment systems
• Security alarm systems

Headquarters

HQ city

Arbing

HQ country

Austria

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Hardware or Manufacturing

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Hardware Sales: pascom develops, produces, and installs hardware products including cash register systems, patient entertainment terminals, access control devices (O2xS locks, readers, controllers), alarm systems, and parking management modules. These are sold as project-based installations or standalone products.
2. Software Licenses & Software Assurance: pascom offers software licensing (EULA) and Software Assurance (maintenance and support contracts) covering their management system software, web clients, and mobile applications. Software Assurance provides ongoing updates, support, and rights to software versions.
3. System Integration & Professional Services: pascom provides project-based system integration, installation, configuration, and commissioning services as a solution integrator for their hardware and software portfolio. Services are tailored to individual customer projects in healthcare and enterprise environments.
4. Support & Maintenance Services: pascom provides 24/7 technical support (365 days/year) including remote maintenance (AnyDesk). Support is available during business hours and via an on-call journal service outside business hours. Service and maintenance agreements are part of the ongoing customer relationship.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

pascom develops, manufactures, and integrates hardware and software solutions for healthcare facilities and commercial/industrial enterprises. Core offerings include the pascom Management System software platform, patient entertainment and service terminals (pTab, MediaBox), electronic access control hardware (O2xS lock cylinders, XS.Reader family, XS.net/XS.io door control modules), alarm and patient monitoring systems (Alarmserver, AS Mobil, wireless transmitters), cashless payment/selfcheckout systems (pPOS with AI food recognition), and parking management. Solutions are delivered as project-based system integrations with installation, configuration, and 24/7 support.

Product overview

Pascom communication systems GmbH develops and manufactures a modular communication, security, and entertainment ecosystem primarily serving healthcare and facility management sectors. The portfolio is organized around the pascom Management System as the central platform, with distinct product families covering: (1) Payment/Checkout solutions including the new AI-powered pascom pPOS selfcheckout Kassensystem and electronic payment systems with SelfServices; (2) Patient Entertainment including MediaBox hardware, pascom pTab tablet terminals, patient television (PT1000/PT5500h/PT5700i), and TV/telephony infotainment; (3) Patient Services including ServiceCall, Checkin- und Aufrufsystem, and menu pre-ordering; (4) Access Control featuring the O2xS electronic lock family (Türdrücker, Knaufzylinder, Möbelschloss, Türbeschlag, Vorhangschloss, Spindschloss), XS.Reader series with code and display options, and XS.net/XS.io door/barrier control modules; (5) Security/Alarm systems including Alarmserver, AS Mobil app, and wireless alarm transmitters (Tx75 series) for patient monitoring and emergency response; (6) Parking management; and (7) Authentication including Net-Logon and Single-Sign-On solutions.

Differentiator

Problem solved

Functional benefit

Products and services

• pascom Management System Central software platform for managing all pascom communication, security, and entertainment solutions across healthcare and facility environments. Includes WebClient, IdApp, and PIA modules.
• pascom pPOS Selfcheckout Kassensystem AI-powered selfcheckout Kassensystem with automatic food recognition using computer vision, enabling rapid, frictionless ordering and payment in canteens and healthcare facilities.
• pascom SelfService Terminal Self-service terminal enabling time- and location-independent service delivery as part of digitalization strategies.
• pascom ServiceCall Patient service call module enabling patients to request assistance digitally at the bedside, simplifying workflows and reducing unnecessary trips for nursing staff. Successfully implemented at Tauernklinikum.
• pascom Checkin- und Aufrufsystem Patient check-in and call-up system for hospital workflow management, optimizing patient flow and reducing staff stress while providing a more pleasant waiting experience.
• pascom Menüvorbestellungssystem Meal pre-ordering system enabling accurate meal planning, time savings for employees during lunch breaks, and reduction of unnecessary food waste.
• pascom Bezahlsystem (Payment System) Cashless payment and checkout system including self-services, electronic wallet functionality, and Kassensystem terminals.
• pascom Infotainment (TV and Telephony) Entertainment and information system combining patient television and visitor information displays for healthcare environments.
• pascom Zutrittskontrolle (Access Control) Automated access control and authorization management system including door locks, readers, and control modules for facilities.
• pascom O2xS Türdrücker (Electronic Door Handle) Battery-powered electronic door handle compatible with European lock standards, featuring integrated reading unit and communication electronics.
• pascom O2xS Knaufzylinder (Electronic Cipher Cylinder) Battery-powered electronic cylinder lock module that mounts on standard cylinders, available as double knob cylinder, half cylinder, furniture lock, or padlock.
• pascom O2xS Möbelschloss (Electronic Furniture Lock) Electronic furniture lock for wood, steel, and aluminum doors up to 20mm thick, mountable vertically or horizontally.
• pascom O2xS Türbeschlag (Electronic Door Fitting) Electronic door fitting compatible with European lock standards for wood, steel, aluminum, and steel frame doors.
• pascom O2xS Vorhangschloss (Electronic Padlock) Electronic padlock with integrated half cylinder and knob module, supporting chip cards or transponder key fobs.
• pascom O2xS Spindschloss (Electronic Locker Lock) Electronic locker lock for medicine cabinets and lockers, suitable for retrofitting on wood, HPL, and steel doors.
• pascom XS.Reader Transponder card reader for secure access control, connecting via RS232 or RS485 to XS.net/XS.io door control modules.
• pascom XS.Reader mit Codeschloss Transponder reader with PIN code keypad for dual-factor secure access control to buildings and sanitary facilities.
• pascom XS.Reader mit Display Transponder reader with display showing authorization status on smartcard presentation, for building access and parking identification.
• pascom XS.net/XS.io Türsteuermodule (Door Control Modules) Door control modules (Single/Duo) for controlling one or two separate doors, connected to XS.Reader transponder readers via RS232/RS485.
• pascom XS.net/io Schrankenmodul (Barrier Control Module) Barrier control module for operating barrier systems, connected to XS.Reader via RS232/RS485 interface.
• pascom UHF Kompaktleser UHF compact reader for vehicle identification as access control at airports, universities, companies, and healthcare facilities, enabling hands-free gate access.
• pascom Parkraumbewirtschaftung (Parking Management) Parking management system for developing parking areas into revenue generators, including entry, ticket issuance, and payment.
• pascom Alarmserver Alarm server for optimizing alarm processes through identity management, supporting multiple wired and mobile devices, emergency buttons, email, and fire alarm systems.
• pascom AS Mobil Mobile alarm application that alerts response teams via smartphone within two seconds, supporting cross-location deployment.
• pascom Desorientierten- und Notrufsystem Wireless monitoring system for disoriented patients and individuals in need, featuring mobile transmitters as wristbands or pendants with panic button and location tracking.
• pascom Alarmsender Tx75D/Tx75I/Tx75P Wireless alarm transmitters with location tracking for patient and staff emergency alerts.
• pascom Positionssender IDT 129 Low-frequency position transmitter generating position information for all transmitters, used for loop installations.
• pascom Net-Logon Secure network login solution using service ID cards with certificates, automatically locking workstations when cards are removed.
• pascom USB Chipkartenleser USB card reader for contact and contactless smartcards with plug-and-play functionality.
• pascom pTab Patient Entertainment & Service Terminal Tablet-based patient bedside terminal providing digital services including ServiceCall, digital questionnaires, meal ordering, and entertainment for hospital patients.
• pascom MediaBox 01/03/04 Media hardware devices for patient bedside entertainment and communication.

Quantifiable outcome

• pascom ServiceCall module successfully implemented at Tauernklinikum, simplifying workflows and eliminating unnecessary trips for nursing staff
• +1 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature6 records

Partnerships

Two partnerships are on record, tiered key.

• SPIE TELBA Group GmbHkeyChannel Partner/ Reseller/ DistributorSPIE TELBA Group GmbH is one of the largest independent ICT system houses in Germany, with over 90 years of market experience and approximately 400 employees across 13 locations. pascom products (access control, alarm systems) are distributed and integrated through SPIE TELBA's nationwide system house network.
• Wiesemann & Theis (W&T)keyChannel Partner/ Reseller/ DistributorWiesemann & Theis is a German manufacturer of electronic hardware for network communication, building automation, and IT security. pascom is an official W&T partner, distributing W&T products (Web-IO digital, Web-sensors, Com-Servers, USB Device Servers, Single Pair Ethernet components) and integrating them into pascom system solutions.

Scale indicators4 records

Recent moves13 records

Expansion highlights5 records

Direct peers

• Ascom: Swiss-listed provider of healthcare communication and nurse call systems, mobile workflow solutions, and integration software for hospitals. Highly comparable to pascom across patient communication, alarm management, and hospital integration product lines.
• Tunstall Healthcare: UK-based provider of telecare, telehealth, and patient monitoring systems including wandering patient alerts. Closely comparable to pascom's Desorientierten-Notrufsystem (disoriented patient monitoring) and clinical alarm offerings.
• Pyramid Computer: German manufacturer of industrial and medical-grade terminals, kiosks, and self-service systems. Directly comparable to pascom's SelfService Terminals, pTab bedside terminals, and POS hardware for healthcare and enterprise customers.
• Rauland (AMETEK): Nurse call and clinical communication systems for hospitals, now part of AMETEK. Directly competes with pascom's patient service call, alarm, and healthcare communication modules in the same hospital customer segment.
• Advantech: Global manufacturer of industrial and medical computing platforms, panel PCs, and POS hardware. Comparable to pascom on medical/retail terminals, patient infotainment hardware, and integrated computing platforms for healthcare environments.

Broad incumbents

• Dräger: Major German medical and safety technology company with hospital patient monitoring, alarm management, and clinical workflow solutions. Overlaps with pascom's alarm and patient monitoring capabilities but offers a much broader medical device portfolio.
• CompuGroup Medical: Leading DACH-headquartered healthcare IT vendor serving hospitals, physicians, and pharmacies with EHR, practice management, and clinical software. Overlaps with pascom in healthcare IT for the DACH region but operates at a much larger scale and broader scope.
• Hill-Rom (Baxter): Major medical technology company (now part of Baxter) with a significant communications and patient monitoring portfolio for hospitals. Competes with pascom on patient communication and clinical workflow solutions, but as part of a much broader hospital product portfolio.

Others

• Wiesemann & Theis: German manufacturer of network communication, building automation, and IT security hardware that is also a pascom distribution partner. Provides enabling/adjacent technology in pascom's integrated system solutions rather than direct competition.

Emerging players

• Barco: Belgian-headquartered technology company with healthcare point-of-care, clinical displays, and patient entertainment solutions. Comparable to pascom's MediaBox patient infotainment and bedside terminal product line.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/profile.php?id=61581387639806
• LinkedInlinkedin.com/company/pascom-kommunikationssysteme-gmbh

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pascom communication systems GmbH