What MSP Systems does

MSP Systems Ltd is a UK-based software company founded in 2005 as part of the MSP Group (established 1997), headquartered in Dunstable with an engineering and support operation in Ahmedabad, India. The company builds and sells EPOS and retail management software for the UK convenience store sector, including independent retailers, symbol group affiliates, and corporate multi-site operators. Its platform comprises a touch-screen till (EPOS), a web-based Back Office Solution (BOS), a Head Office (HO) module for multi-store controls, an Android-based handheld for stock and deliveries, the Qwick Basket online ordering app, and the QwickPoints loyalty programme, built on .NET, SQL Server, and Crystal Reports with picture-based PLUs and integrations to symbol group electronic delivery notes, payment services (Paypoint, Chip and Pin), CCTV, self-checkouts, weigh scales, and third-party apps (Gander, Snappy Shopper).

The company generates revenue through bundled annual or monthly software and hardware support subscriptions (described as "nominal"), one-time hardware sales and maintenance, plus project-based services for database creation, installation, and training. Customers include long-tenured independents (the first client, Nisa Euston, has been with MSP since 2005), large enterprise accounts (notably Poundstretcher with a 400-store full EPOS replacement completed in three months), and major symbol groups and wholesalers (Nisa, Costcutter, Budgens, Londis, Spar, Premier, Select & Save, Booker, United Wholesale, Blakemore, Morrisons Daily). Distribution is sales-led, driven by Greg Dockery's enterprise field team, symbol group referrals, and word-of-mouth recommendations.

MSP Systems reports 900+ customers and 1,500+ installations (800 independent and 400 corporate stores as of 2023), with an 85% repeat business rate. The company remains privately held by founder and Managing Director Romesh Perera, with no disclosed external institutional investment, and operates with 101–250 employees across the UK and India entities.

Name

MSP Systems

Legal name

MSP Systems Ltd

Website

https://mspsystems.co.uk

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

101–250 employees

Short description

MSP Systems Ltd is a UK-based software company that builds EPOS, back-office, and head-office retail management software for convenience stores, serving over 900 customers and 1,200 stores across independents, symbol groups, and enterprise operators.

Ownership category

akta.pro rank

Product category

Retail Management Software / EPOS Systems

NAICS

Software Publishers (5132), Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

POS Payment Software & Middleware (Terminal OS, Apps, Device Management) (FSAMADAC)

akta.pro secondary industries

Enterprise Case Management & Request Fulfillment Platforms (HDAEALAJ), Endpoint & Device Management (UEM/MDM) Services (BPAEABAF)

Keywords

• EPOS systems
• Retail management software
• Point of sale solutions
• Convenience store technology
• Back office management

Headquarters

HQ city

Dunstable

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. Software Licensing & Support: Annual or monthly software support fees covering hardware and/or software support, license to use the system, access to help desk, regular updates and enhancements. Operates on 'one version' policy.
2. Hardware Sales & Maintenance: Sale and maintenance of EPOS hardware including tills, hand held computers, and peripherals. Hardware maintenance encompasses all equipment supplied, with faulty items repaired or replaced.
3. Database Creation Services: Database creation team collaborates with retailers to compile required databases, aligning shop Planogram and supplier information with trading needs. Can convert existing databases or create fresh setups.
4. Installation Services: Professional installation service by engineers including pre-installation planning, on-site setup, and post-installation sign-off.
5. Training Services: Comprehensive training sessions for Back Office and Head Office users including pre-installation, during, and post-installation training with three-day program and ongoing TLC period.
6. Store Management & Accounting Services: Added-value services including remote stock, order and delivery management, trend reports, and comprehensive accounting services for sole traders and limited companies.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

MSP Systems develops and sells an integrated EPOS and retail management software suite for UK convenience retailers and symbol-group networks. The core platform combines a touch-screen EPOS till, a web-based Back Office Solution (BOS) for store-level management, and a web-based Head Office Solution (HO) for multi-store control, complemented by an Android Hand Held Computer, the Qwick Basket online ordering app, and the QwickPoints loyalty programme. Recurring software support subscriptions, hardware sales, and professional services (installation, training, database creation) are sold alongside the software.

Product overview

MSP Systems offers a unified EPOS and retail management ecosystem comprised of core products and add-on modules. The core platform includes the EPOS Solution (The Tills) for point-of-sale operations, the Back Office Solution (BOS) for store-level management, and the Head Office Solution (HO) for multi-store upper-level controls. These are complemented by the Hand Held Computer (Android-based mobile solution), Qwick Basket (online collection/delivery app), and QwickPoints (loyalty programme). Additional services include Support, Training, Database, and Installation. The company also provides technology services through its India offices including ASP.NET Solutions, Web Design & Development, Enterprise Development, and a Virtual Offshore Development Center. The system integrates with payment processors (Chip and Pin, Paypoint), symbol groups, third-party apps (Gander, Snappy Shopper), and retail hardware (weigh scales, CCTV, self-checkouts).

Differentiator

Problem solved

Functional benefit

Brands

• Qwick Basket: Online app for collection and delivery services, operated by MSP Systems Ltd.

Products and services

• EPOS Solution (The Tills) Touch-screen EPOS till system for retail point-of-sale operations with picture-based PLUs, cash reconciliation, supervisory access controls, and integration with payment terminals, CCTV, advertising screens, weigh scales, tobacco dispensers, self-checkouts and customer-facing price enquiry units. Used by convenience retailers ranging from independent stores to multi-store corporate chains.
• Back Office Solution (BOS) Web-based back office management system for convenience store owners, featuring PLOF management, automated sales-based ordering, electronic deliveries, promotion management, reporting with Crystal Reports, dashboard tiles, multi-tasking windows, and multi-supplier capabilities. Targeted at convenience store owners and store managers.
• Head Office Solution (HO) Web-based head office facility providing upper-level control over multiple stores, with master PLOF management, store grouping, pricing tiers, supplier link for price changes, and item range assignment. Built for multi-store retail operators and chain headquarters.
• Hand Held Computer Application Android-based wireless handheld device application for stock control, outer barcode scanning, new item creation, electronic delivery comparison, promotion setup, price changes, stock checks, and label printing (including reduce-to-clear Hip Printer labels). Includes offline mode capability. Used by store staff in convenience retail environments.
• Qwick Basket Online app for click-and-collect and home delivery services, owned and traded by MSP Systems Ltd, enabling retailers' customers to place orders and manage deliveries. Targeted at convenience retailers offering collection/delivery.
• QwickPoints Loyalty Programme MSP's proprietary loyalty programme engine that allows stores to operate customer loyalty schemes with point accumulation. Targeted at convenience retailers wanting an in-house loyalty offering.
• Support Services Annual or monthly software and hardware support package covering the EPOS system, including help desk access, remote assistance, regular software updates and enhancements, promotion management and store management features. Available to all MSP EPOS customers on a subscription basis.
• Training Services Comprehensive three-day training programme for Back Office and Head Office users, comprising pre-installation, during-installation and post-installation training sessions, followed by a personalised TLC (Tender Loving Care) period. Targeted at retailer staff adopting the MSP platform.
• Database Services Database creation and conversion service in which MSP's database team collaborates with retailers to compile required product databases, aligning shop planograms and supplier information with trading needs. Includes conversion of existing databases or fresh setup from supplier PLOFs. Targeted at new MSP customers and existing customers refreshing their product data.
• Installation Services End-to-end installation service delivered by MSP engineers, including pre-installation planning, on-site setup, database team liaison, installation checklist review, and post-installation retailer sign-off. Targeted at new MSP customers and enterprise rollouts such as the Poundstretcher 400-store conversion.
• ASP.NET Solutions Enterprise ASP.NET development services including web applications, SharePoint development, MVC development, migration services, eCommerce shopping cart development, WPF development, and Web API development, delivered via the India development centre.
• Web Design & Development Web development services including HTML5, CSS3, responsive design, PHP development, and CMS development on Magento, WordPress, Drupal, and Joomla, delivered via the India development centre.
• Enterprise Development Enterprise services including BizTalk development, database design, software product maintenance, reengineering, data migration, SQL reporting, iOS apps development, internet marketing, and SEO, delivered via the India development centre.
• Virtual Offshore Development Center Offshore development service allowing clients to hire dedicated desktop application teams, DBAs, iPhone/BlackBerry teams, website designers, and Silverlight teams through MSP's Ahmedabad-based India operations. Targeted at external clients needing offshore engineering capacity.

Quantifiable outcome

• Algorithm proven better than human ordering at reducing wastage
• +3 more outcomes

Named customers13 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

Feature8 records

Partnerships

Seven partnerships are on record, tiered core.

• NisacoreChannel Partner/ Reseller/ DistributorSymbol group partnership where Nisa recommends MSP EPOS systems to their member stores. Major reference customer (Nisa Euston - Vijay Patel) has been MSP customer since 2005.
• CostcuttercoreChannel Partner/ Reseller/ DistributorSymbol group recommending MSP to Costcutter retailers. Romesh Perera previously operated Costcutter stores.
• BudgenscoreChannel Partner/ Reseller/ DistributorSymbol group partner. Romesh Perera pioneered the first Budgens independent outlet in London.
• LondiscoreChannel Partner/ Reseller/ DistributorSymbol group recommending MSP EPOS to Londis member stores.
• Morrisons DailycoreChannel Partner/ Reseller/ DistributorMajor retail chain with multiple stores using MSP EPOS. Morrisons Daily franchise stores are key MSP customers.
• SparcoreChannel Partner/ Reseller/ DistributorSymbol group partner within Spar retail network.
• PoundstretchercoreChannel Partner/ Reseller/ DistributorCompleted massive 400-store EPOS conversion project managed entirely by MSP. Key enterprise customer.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Aire POS: UK-focused EPOS provider for hospitality and retail including convenience stores. Direct competitor within MSP's UK mid-market and symbol-group customer base.
• Tillpoint: Cloud-based POS and retail management platform serving SMB retailers in the UK and internationally. Comparable to MSP's Back Office / Head Office stack but with a modern, mobile-first architecture versus MSP's .NET/SQL legacy footprint.
• Epos Now: UK-based cloud POS vendor serving small and mid-sized retailers including convenience stores. Direct competitor to MSP in the same geography, customer segment and product category, though Epos Now leans more cloud-native/SMB whereas MSP has deeper enterprise and symbol-group reach.

Broad incumbents

• NCR Voyix: Large enterprise POS vendor serving grocery, convenience and fuel retail globally. The incumbent system MSP typically displaces in chain conversions like Poundstretcher (per the Poundstretcher testimonial calling out their prior 'large corporate software system which was old and cumbersome').
• Square (Block): Integrated POS, payments and software ecosystem serving small and mid-market retailers globally. Comparable end-customer profile (independent retailers) and overlapping feature set including POS, hardware, and loyalty, but with materially deeper capital and ecosystem.
• SumUp: European payments and POS company targeting micro and small merchants including independent convenience stores. Adjacent competitor on till hardware, payments and lightweight POS, though less depth in multi-store head-office functionality than MSP.
• Zettle by PayPal: POS and payments solution from PayPal aimed at small retailers and sole traders. Comparable to MSP at the single-store / SMB end of the market, particularly on hardware-integrated tills, but limited multi-site enterprise capability.
• Toshiba Commerce (now Elo): Provider of POS hardware and integrated retail software solutions to multi-site retailers. Comparable touch-screen POS and back-office functionality for convenience and small-format retail, with broader global reach.
• Lightspeed Retail: Global cloud POS and commerce platform serving retail and hospitality SMBs and mid-market chains. Overlaps with MSP on retail EPOS and inventory/head-office management, with a much broader international footprint and a richer integrations marketplace.

Emerging players

• Snappy Shopper: UK quick-commerce and local delivery platform that integrates with independent convenience stores. Already integrated into MSP's platform and provides an online ordering adjacency to MSP's core EPOS — more partner than competitor, but indicative of the online convenience ecosystem MSP is also addressing via Qwick Basket.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/MSPSystemsLtd
• LinkedInlinkedin.com/company/msp-systems-ltd/?viewAsMember=true

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MSP Systems