Neighborhood Mortgage Solutions
Neighborhood Mortgage Solutions is a credit union-owned CUSO providing mortgage origination, processing, underwriting, closing, and in-house loan servicing exclusively to credit unions and their members across 20+ U.S. states, under Fannie Mae, Freddie Mac, and USDA seller/servicer approvals.
- Company typePrivate
- Founded2008
- HeadquartersFrankenmuth, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Neighborhood Mortgage Solutions does
Neighborhood Mortgage Solutions (NMS) is a Credit Union Service Organization (CUSO) that provides mortgage origination, processing, underwriting, closing, and loan servicing exclusively to credit unions on a B2B2C basis. Founded in 2008 and headquartered in Frankenmuth, Michigan, NMS is jointly owned by three Michigan credit unions — Frankenmuth Credit Union, Alpena Alcona Area Credit Union, and Team One Credit Union — and is seller/servicer approved with Fannie Mae, Freddie Mac, and USDA-Rural Development. Credit union partner loan officers manage the member-facing relationship from application through closing, while NMS runs the back-office mortgage operations; members can make payments at the credit union teller window, and NMS retains servicing rights for the life of the loan rather than reselling them.
NMS offers a full suite of agency-conforming and government-backed mortgage products, including fixed and adjustable rate mortgages with 10–30 year terms, Private Mortgage Insurance, Home Equity Lines of Credit, Home Equity Loans, Construction Loans, and USDA Rural Development Loans with zero down payment. The technology stack is anchored by the MeridianLink Mortgage (MLM) Loan Origination System and the Mortgage Cadence web-based paperless platform (which consolidates five legacy systems into a single system of record with e-sign), supplemented by Intuvo CRM offered to partners at group rates and FICS E-Status Connect as the borrower portal.
The company generates revenue through transaction-based origination fees on closed loans, gains on secondary market sales to Fannie Mae and Freddie Mac, and recurring servicing fee income on the retained servicing portfolio held in-house. It is NMLS-licensed in more than 20 states, has 11–50 employees, and pursues credit union partnerships via direct relationship-based outreach (email, phone) rather than self-service acquisition, with marketing anchored in credit union industry networks, archived webinars, and organic social channels.
Neighborhood Mortgage Solutions firmographics
Firmographics- Name
- Neighborhood Mortgage Solutions
- Legal name
- Neighborhood Mortgage Solutions, LLC
- Website
- https://gonms.org
- Company type
- Private
- Founded year
- 2008
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Neighborhood Mortgage Solutions is a credit union-owned CUSO providing mortgage origination, processing, underwriting, closing, and in-house loan servicing exclusively to credit unions and their members across 20+ U.S. states, under Fannie Mae, Freddie Mac, and USDA seller/servicer approvals.
- Ownership category
- akta.pro rank
Neighborhood Mortgage Solutions industry classification
Industry- Product category
- Credit Union Mortgage Lending Services
- NAICS
- Mortgage and Nonmortgage Loan Brokers (522310)
- SIC
- Mortgage Bankers & Loan Correspondents (6162)
- akta.pro primary industry
- Renovation/Remodel-to-Perm Financing (Owner-Occupied) (FSALAHAF)
Keywords
Where Neighborhood Mortgage Solutions is headquartered
LocationHeadquarters
- HQ city
- Frankenmuth
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Neighborhood Mortgage Solutions business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Others
Revenue model
- Mortgage Origination Fees: NMS earns income from origination fees when credit union members obtain mortgages through the platform. Credit unions earn income from the sale and servicing of the member's loan, with NMS handling the operational aspects.
- Loan Servicing: Once loans are sold to Fannie Mae or Freddie Mac, NMS services the loans for the life of the term, earning ongoing servicing fees. NMS does not sell loans to another investor after originating.
- Secondary Market Revenue: Loans are sold to Fannie Mae and Freddie Mac, generating revenue from the secondary mortgage market while keeping servicing rights in-house.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Monthly | Fixed Rate Mortgages |
| Transaction based/ take rate | Monthly | Adjustable Rate Mortgages |
| Transaction based/ take rate | Monthly | Home Equity Products |
| Transaction based/ take rate | Monthly | Specialty Loans |
Go-to-market motion2 records
Distribution channels1 record
Marketing channels5 records
Neighborhood Mortgage Solutions product offering
Product offeringCore offering
Neighborhood Mortgage Solutions (NMS) is a Credit Union Service Organization (CUSO) that originates, sells, and services residential mortgage loans on behalf of partner credit unions. It provides back-office mortgage operations—including application processing, underwriting, closing, and lifetime loan servicing—while credit union loan officers handle member-facing interactions. NMS is a Fannie Mae, Freddie Mac, and USDA-Rural Development seller/servicer.
Product overview
Neighborhood Mortgage Solutions (NMS) is a Credit Union Service Organization (CUSO) that operates as a mortgage origination shop, providing a suite of mortgage products to credit union partners and their members. The company offers fixed rate and adjustable rate mortgage loans (10-30 year terms), Private Mortgage Insurance (PMI), Home Equity Lines of Credit, Home Equity Loans, Construction Loans, and Rural Development Loans with zero down payment options. NMS uses the MeridianLink Mortgage (MLM) Loan Origination System internally and Mortgage Cadence as its technology platform. Once loans are originated and sold to Fannie Mae or Freddie Mac, NMS services the loans for the life of the term rather than selling them to other investors.
Differentiator
Problem solved
Functional benefit
Products and services
- Fixed Rate Mortgage Loans Fixed rate mortgage loans with terms ranging from 10 to 30 years, providing borrowers with consistent monthly payments throughout the loan term. Offered to members of partner credit unions.
- Adjustable Rate Mortgage Loans Adjustable rate mortgage loans with interest rates that may fluctuate based on market conditions after an initial fixed period. Available through partner credit unions.
- Home Equity Lines of Credit (HELOC) Revolving credit lines secured by the borrower's home equity, allowing access to funds as needed. Offered to credit union members.
- Home Equity Loans Lump-sum loans secured by the borrower's home equity, typically used for major expenses such as home improvements or debt consolidation.
- Construction Loans Short-term loans used to finance the construction of a new home, typically converted to permanent financing upon completion.
- Rural Development Loans USDA-backed mortgage loans offering zero down payment options for eligible borrowers in qualifying rural areas.
- Mortgage Back-Office Operations End-to-end mortgage back-office services for partner credit unions, including application processing, underwriting, closing, and lifetime loan servicing after sale to Fannie Mae or Freddie Mac.
Quantifiable outcome
- San Antonio Citizens Federal CU helped members secure $10M in FNMA loans in 16 months of partnership
- +2 more outcomes
Companies that use Neighborhood Mortgage Solutions
Customer profileNamed customers12 records
Segments2 records
Ideal customer profiles2 records
Neighborhood Mortgage Solutions technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Neighborhood Mortgage Solutions partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core.
- Fannie MaecoreFannie Mae seller/servicer approved. NMS sells mortgages to Fannie Mae on the secondary market and services loans, keeping origination and servicing income flowing to credit union partners.
- Freddie MaccoreFreddie Mac seller/servicer approved. NMS sells mortgages to Freddie Mac on the secondary market and services loans, keeping origination and servicing income flowing to credit union partners.
- Frankenmuth Credit UnioncoreFounding credit union partner that established NMS in 2008. CEO Vickie Schmitzer serves on the NMS leadership board.
- Alpena Alcona Area Credit UnioncoreFounding credit union partner that established NMS in 2008. CEO Donald J. Mills serves on the NMS leadership board.
- Team One Credit UnioncoreFounding credit union partner that established NMS in 2008. President Dana Tell serves on the NMS leadership board.
- USDA-Rural DevelopmentcoreUSDA-Rural Development approved seller/servicer. Enables NMS to offer Rural Development loans with zero down payment options to credit union members in eligible areas.
- MeridianLink MortgagecoreMeridianLink Mortgage (MLM) Loan Origination System used for mortgage application processing and loan management.
- Mortgage CadencecoreWeb-based paperless mortgage solutions platform with e-sign capability. Replaces five systems with one from application to post-closing, providing a single system of record for credit union partners.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
Neighborhood Mortgage Solutions competitors and assessment
Company assessmentBroad incumbents
- Caliber Home Loans: Large-scale mortgage banker and servicer operating across retail, wholesale, and correspondent channels. Comparable as a broad incumbent with retained servicing, similar to NMS's in-house servicing model.
- Mr. Cooper: Largest U.S. mortgage servicer with significant origination capability. Comparable to NMS on the servicing-retained side of the model and on scale of multi-state GSE-eligible production.
- United Wholesale Mortgage (UWM): Largest U.S. wholesale mortgage lender serving independent brokers and small institutions. Comparable as a broad incumbent competing for the same loan volume that flows through credit union channels.
- Rocket Mortgage: Largest U.S. retail mortgage originator, a direct competitor for the same mortgage dollars credit union members ultimately borrow. Comparable as a broad incumbent setting consumer expectations on rate, speed, and digital experience.
Direct peers
- LenderLive Network (now part of Advantix): Mortgage services platform historically serving credit unions and community banks with outsourced origination, processing, and closing support. Most direct comparability to NMS as a CUSO-style operating partner rather than a consumer-facing mortgage brand.
- CO-OP Financial Services (now Velera): Established CUSO providing outsourced financial services to credit unions across payments, lending, and digital channels. Comparable to NMS as a credit-union-owned service organization monetizing scale through shared infrastructure.
- Ent Mortgage Services (Ent Credit Union CUSO): Credit-union-affiliated mortgage origination and servicing operation supporting member credit unions. Comparable model to NMS: full-service mortgage operations offered to credit union partners with retained servicing.
- Origence: CUSO providing indirect lending and mortgage technology solutions to credit unions. Comparable to NMS as a credit-union-affiliated mortgage/lending services and technology provider serving member institutions.
Emerging players
- Better.com: Digital-first mortgage lender competing for the same end-borrower demand that credit union members generate. Comparable as an emerging fintech disrupting traditional mortgage distribution models NMS relies on.
Others
- Mortgage Cadence (Accenture): Web-based paperless mortgage origination platform cited by NMS as a core technology layer. Directly comparable as the enabling loan-origination technology stack used across the mortgage CUSO ecosystem.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks7 records
Key highlights7 records
Customer concentration
Neighborhood Mortgage Solutions social profiles
Digital presenceNeighborhood Mortgage Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
Neighborhood Mortgage Solutions leadership team
Management profileNumber of profiles
Profiles9 records
Neighborhood Mortgage Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Neighborhood Mortgage Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Neighborhood Mortgage Solutions
What does Neighborhood Mortgage Solutions do?
Neighborhood Mortgage Solutions (NMS) is a Credit Union Service Organization (CUSO) that originates, sells, and services residential mortgage loans on behalf of partner credit unions. It provides back-office mortgage operations—including application processing, underwriting, closing, and lifetime loan servicing—while credit union loan officers handle member-facing interactions. NMS is a Fannie Mae, Freddie Mac, and USDA-Rural Development seller/servicer.
Is Neighborhood Mortgage Solutions a public or private company?
Neighborhood Mortgage Solutions is a private company. It is classified as corporate owned and is currently operating.
When was Neighborhood Mortgage Solutions founded?
Neighborhood Mortgage Solutions was founded in 2008. It employs 11 to 50 people.
Where is Neighborhood Mortgage Solutions based?
Neighborhood Mortgage Solutions is headquartered in Frankenmuth, United States, in the North America region.
How does Neighborhood Mortgage Solutions make money?
Three revenue lines are on record. Mortgage Origination Fees are the primary driver. The others are loan Servicing and secondary Market Revenue.
Who are Neighborhood Mortgage Solutions's main competitors?
Broad incumbents on record are Caliber Home Loans, Mr. Cooper, United Wholesale Mortgage (UWM) and Rocket Mortgage. Direct peers are LenderLive Network (now part of Advantix), CO-OP Financial Services (now Velera), Ent Mortgage Services (Ent Credit Union CUSO) and Origence. Better.com is listed as an emerging player. Mortgage Cadence (Accenture) is listed as an others.
Does Neighborhood Mortgage Solutions have an API?
No public API is recorded for Neighborhood Mortgage Solutions.
What industry is Neighborhood Mortgage Solutions in?
Neighborhood Mortgage Solutions's product category is Credit Union Mortgage Lending Services. Its primary akta.pro industry code is FSALAHAF, Renovation/Remodel-to-Perm Financing (Owner-Occupied). Its NAICS code is 522310 and its SIC code is 6162.