Neighborhood Mortgage Solutions

What Neighborhood Mortgage Solutions does

Neighborhood Mortgage Solutions (NMS) is a Credit Union Service Organization (CUSO) that provides mortgage origination, processing, underwriting, closing, and loan servicing exclusively to credit unions on a B2B2C basis. Founded in 2008 and headquartered in Frankenmuth, Michigan, NMS is jointly owned by three Michigan credit unions — Frankenmuth Credit Union, Alpena Alcona Area Credit Union, and Team One Credit Union — and is seller/servicer approved with Fannie Mae, Freddie Mac, and USDA-Rural Development. Credit union partner loan officers manage the member-facing relationship from application through closing, while NMS runs the back-office mortgage operations; members can make payments at the credit union teller window, and NMS retains servicing rights for the life of the loan rather than reselling them.

NMS offers a full suite of agency-conforming and government-backed mortgage products, including fixed and adjustable rate mortgages with 10–30 year terms, Private Mortgage Insurance, Home Equity Lines of Credit, Home Equity Loans, Construction Loans, and USDA Rural Development Loans with zero down payment. The technology stack is anchored by the MeridianLink Mortgage (MLM) Loan Origination System and the Mortgage Cadence web-based paperless platform (which consolidates five legacy systems into a single system of record with e-sign), supplemented by Intuvo CRM offered to partners at group rates and FICS E-Status Connect as the borrower portal.

The company generates revenue through transaction-based origination fees on closed loans, gains on secondary market sales to Fannie Mae and Freddie Mac, and recurring servicing fee income on the retained servicing portfolio held in-house. It is NMLS-licensed in more than 20 states, has 11–50 employees, and pursues credit union partnerships via direct relationship-based outreach (email, phone) rather than self-service acquisition, with marketing anchored in credit union industry networks, archived webinars, and organic social channels.

Name

Neighborhood Mortgage Solutions

Legal name

Neighborhood Mortgage Solutions, LLC

Website

https://gonms.org

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

11–50 employees

Short description

Neighborhood Mortgage Solutions is a credit union-owned CUSO providing mortgage origination, processing, underwriting, closing, and in-house loan servicing exclusively to credit unions and their members across 20+ U.S. states, under Fannie Mae, Freddie Mac, and USDA seller/servicer approvals.

Ownership category

akta.pro rank

Product category

Credit Union Mortgage Lending Services

NAICS

Mortgage and Nonmortgage Loan Brokers (522310)

SIC

Mortgage Bankers & Loan Correspondents (6162)

akta.pro primary industry

Renovation/Remodel-to-Perm Financing (Owner-Occupied) (FSALAHAF)

Keywords

• Mortgage origination
• Loan servicing
• Credit union services
• Residential mortgage lending
• Secondary market sales

Headquarters

HQ city

Frankenmuth

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Mortgage Origination Fees: NMS earns income from origination fees when credit union members obtain mortgages through the platform. Credit unions earn income from the sale and servicing of the member's loan, with NMS handling the operational aspects.
2. Loan Servicing: Once loans are sold to Fannie Mae or Freddie Mac, NMS services the loans for the life of the term, earning ongoing servicing fees. NMS does not sell loans to another investor after originating.
3. Secondary Market Revenue: Loans are sold to Fannie Mae and Freddie Mac, generating revenue from the secondary mortgage market while keeping servicing rights in-house.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels5 records

Core offering

Neighborhood Mortgage Solutions (NMS) is a Credit Union Service Organization (CUSO) that originates, sells, and services residential mortgage loans on behalf of partner credit unions. It provides back-office mortgage operations—including application processing, underwriting, closing, and lifetime loan servicing—while credit union loan officers handle member-facing interactions. NMS is a Fannie Mae, Freddie Mac, and USDA-Rural Development seller/servicer.

Product overview

Neighborhood Mortgage Solutions (NMS) is a Credit Union Service Organization (CUSO) that operates as a mortgage origination shop, providing a suite of mortgage products to credit union partners and their members. The company offers fixed rate and adjustable rate mortgage loans (10-30 year terms), Private Mortgage Insurance (PMI), Home Equity Lines of Credit, Home Equity Loans, Construction Loans, and Rural Development Loans with zero down payment options. NMS uses the MeridianLink Mortgage (MLM) Loan Origination System internally and Mortgage Cadence as its technology platform. Once loans are originated and sold to Fannie Mae or Freddie Mac, NMS services the loans for the life of the term rather than selling them to other investors.

Differentiator

Problem solved

Functional benefit

Products and services

• Fixed Rate Mortgage Loans Fixed rate mortgage loans with terms ranging from 10 to 30 years, providing borrowers with consistent monthly payments throughout the loan term. Offered to members of partner credit unions.
• Adjustable Rate Mortgage Loans Adjustable rate mortgage loans with interest rates that may fluctuate based on market conditions after an initial fixed period. Available through partner credit unions.
• Home Equity Lines of Credit (HELOC) Revolving credit lines secured by the borrower's home equity, allowing access to funds as needed. Offered to credit union members.
• Home Equity Loans Lump-sum loans secured by the borrower's home equity, typically used for major expenses such as home improvements or debt consolidation.
• Construction Loans Short-term loans used to finance the construction of a new home, typically converted to permanent financing upon completion.
• Rural Development Loans USDA-backed mortgage loans offering zero down payment options for eligible borrowers in qualifying rural areas.
• Mortgage Back-Office Operations End-to-end mortgage back-office services for partner credit unions, including application processing, underwriting, closing, and lifetime loan servicing after sale to Fannie Mae or Freddie Mac.

Quantifiable outcome

• San Antonio Citizens Federal CU helped members secure $10M in FNMA loans in 16 months of partnership
• +2 more outcomes

Named customers12 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Eight partnerships are on record, tiered core.

• Fannie MaecoreTechnology or Integration · 1 January 2008Fannie Mae seller/servicer approved. NMS sells mortgages to Fannie Mae on the secondary market and services loans, keeping origination and servicing income flowing to credit union partners.
• Freddie MaccoreTechnology or Integration · 1 January 2008Freddie Mac seller/servicer approved. NMS sells mortgages to Freddie Mac on the secondary market and services loans, keeping origination and servicing income flowing to credit union partners.
• Frankenmuth Credit UnioncoreStrategic or Co-development Partner · 1 January 2008Founding credit union partner that established NMS in 2008. CEO Vickie Schmitzer serves on the NMS leadership board.
• Alpena Alcona Area Credit UnioncoreStrategic or Co-development Partner · 1 January 2008Founding credit union partner that established NMS in 2008. CEO Donald J. Mills serves on the NMS leadership board.
• Team One Credit UnioncoreStrategic or Co-development Partner · 1 January 2008Founding credit union partner that established NMS in 2008. President Dana Tell serves on the NMS leadership board.
• USDA-Rural DevelopmentcoreTechnology or IntegrationUSDA-Rural Development approved seller/servicer. Enables NMS to offer Rural Development loans with zero down payment options to credit union members in eligible areas.
• MeridianLink MortgagecoreTechnology or IntegrationMeridianLink Mortgage (MLM) Loan Origination System used for mortgage application processing and loan management.
• Mortgage CadencecoreTechnology or IntegrationWeb-based paperless mortgage solutions platform with e-sign capability. Replaces five systems with one from application to post-closing, providing a single system of record for credit union partners.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Caliber Home Loans: Large-scale mortgage banker and servicer operating across retail, wholesale, and correspondent channels. Comparable as a broad incumbent with retained servicing, similar to NMS's in-house servicing model.
• Mr. Cooper: Largest U.S. mortgage servicer with significant origination capability. Comparable to NMS on the servicing-retained side of the model and on scale of multi-state GSE-eligible production.
• United Wholesale Mortgage (UWM): Largest U.S. wholesale mortgage lender serving independent brokers and small institutions. Comparable as a broad incumbent competing for the same loan volume that flows through credit union channels.
• Rocket Mortgage: Largest U.S. retail mortgage originator, a direct competitor for the same mortgage dollars credit union members ultimately borrow. Comparable as a broad incumbent setting consumer expectations on rate, speed, and digital experience.

Direct peers

• LenderLive Network (now part of Advantix): Mortgage services platform historically serving credit unions and community banks with outsourced origination, processing, and closing support. Most direct comparability to NMS as a CUSO-style operating partner rather than a consumer-facing mortgage brand.
• CO-OP Financial Services (now Velera): Established CUSO providing outsourced financial services to credit unions across payments, lending, and digital channels. Comparable to NMS as a credit-union-owned service organization monetizing scale through shared infrastructure.
• Ent Mortgage Services (Ent Credit Union CUSO): Credit-union-affiliated mortgage origination and servicing operation supporting member credit unions. Comparable model to NMS: full-service mortgage operations offered to credit union partners with retained servicing.
• Origence: CUSO providing indirect lending and mortgage technology solutions to credit unions. Comparable to NMS as a credit-union-affiliated mortgage/lending services and technology provider serving member institutions.

Emerging players

• Better.com: Digital-first mortgage lender competing for the same end-borrower demand that credit union members generate. Comparable as an emerging fintech disrupting traditional mortgage distribution models NMS relies on.

Others

• Mortgage Cadence (Accenture): Web-based paperless mortgage origination platform cited by NMS as a core technology layer. Directly comparable as the enabling loan-origination technology stack used across the mortgage CUSO ecosystem.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/gonmsorg
• LinkedInlinkedin.com/company/gonms

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Neighborhood Mortgage Solutions