What Octopus Tech Solutions does

Octopus Tech Solutions is an India-based business process outsourcing company founded in 2011 that delivers integrated BPO, web development, and data services to global enterprise and mid-market clients across telecom, fintech, e-commerce, logistics, healthcare, DTH/cable, real estate, and social media sectors. The company operates from four Indian cities — Amritsar (headquarters), Bangalore, Chandigarh, and Gurugram — with a US contact point in New York, serving named clients including Amazon, Tata Sky, Shopee, ShareChat, Moj, Goodyear, Live Nation, and Cricket Stars. Its delivery stack spans voice support (inbound/outbound call center, customer service, telemarketing, technical support), non-voice support (chat, email, data entry, content moderation), virtual assistants, e-surveillance, healthcare and legal process outsourcing, NBFC-specific call center support, and a full web and mobile application development practice built on WordPress, Magento, Shopify, and BigCommerce.

The company's technical offering is organized around three interconnected pillars: (1) legacy BPO and voice/non-voice services, (2) web design and development with SEO and hosting, and (3) data annotation services for AI/ML training covering image, video, audio, text, LiDAR/3D, and multimodal annotation for use cases in autonomous vehicles, healthcare AI, NLP, and computer vision. Quality is supported by a multi-level QA process claiming 95%+ annotation accuracy, ISO 27001 and GDPR compliance, and NDA-protected client engagements. The data annotation line is positioned as the higher-growth, higher-value extension of the business, while core BPO remains the volume engine. No patents, proprietary AI models, or named senior AI hires are disclosed.

The business model is primarily services-based and sales-led. Enterprise and mid-market clients are acquired through direct sales, website inquiries, and consultative selling, with quote-based pricing for custom BPO and web projects. A self-serve e-commerce storefront sells $149/month website maintenance subscriptions to SMB verticals, providing a small recurring-revenue tail. Data annotation is priced per data point or per project. The company does not disclose revenue, funding, or detailed customer concentration, but its multi-vertical customer base, 13-year operating history, and broad service catalog indicate a long-tenured, organically grown operation rather than a venture-backed scale-up.

Name

Octopus Tech Solutions

Legal name

Octopus Tech Solutions

Website

https://theoctopustech.com

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

11–50 employees

Short description

Octopus Tech Solutions is an India-based BPO company founded in 2011 delivering call center, web development, data annotation, and content moderation services to global enterprise and mid-market clients across telecom, fintech, e-commerce, healthcare, and social media sectors.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing Services

NAICS

Computer Systems Design and Related Services (5415), Computer Systems Design Services (541512), Management, Scientific, and Technical Consulting Services (5416)

SIC

Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Application Outsourcing (AO) (BPAEAMAA)

akta.pro secondary industry

Strategy & IT Advisory (BPAEAAAA)

Keywords

• Call center outsourcing
• Business process outsourcing
• Data annotation services
• Web design development
• Customer support services

Headquarters

HQ city

Chandigarh

HQ country

India

HQ region

Asia

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. BPO and Call Center Services: Voice support, non-voice support, inbound/outbound services, customer service outsourcing, telemarketing, technical support, and healthcare BPO. Revenue likely generated through per-agent/hour pricing or retainer contracts.
2. Web Design and Development: Custom website development, e-commerce solutions, mobile app development, and SEO services. Project-based pricing.
3. Website Maintenance Subscriptions: Monthly maintenance packages at $149/month for various professional categories (Accountant, Architect, Electrician, Healthcare, Lawyer, Plumber, Real Estate, Restaurant, Roofing)
4. Data Annotation Services: Image, video, audio, text, LiDAR/3D, and multimodal annotation for AI/ML training. Revenue generated per data point or project-based contracts.
5. Content Moderation Services: Social media monitoring, comment moderation, image and video moderation services for brands

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Octopus Tech Solutions is an India-based business process outsourcing and web development firm that delivers inbound/outbound call center services, chat and email support, data annotation for AI/ML, web design and e-commerce development, mobile app development, virtual assistant services, and e-surveillance. The company operates from offices in Amritsar, Bangalore, Chandigarh, and Gurugram, serving enterprise and mid-market clients globally.

Product overview

Octopus Tech Solutions is a call center outsourcing and web design company founded in 2011, operating as a single integrated service provider rather than a platform-plus-modules architecture. The company offers three interconnected service pillars: (1) Web Design and Development including WordPress, Magento, Shopify, and BigCommerce development plus SEO and hosting; (2) BPO/Voice Services encompassing inbound/outbound call center, customer service, telemarketing, technical support, healthcare BPO, and legal process outsourcing; and (3) Non-Voice Support including chat, email, data entry, and content moderation services. Additional offerings include E-Surveillance for Hotels/Warehouses/Schools, Virtual Assistant for Real Estate and Healthcare, NBFC-focused call center support, Mobile App Development, and Data Annotation Services for AI/ML including image, video, audio, text, LiDAR/3D, and multimodal annotation for autonomous vehicles, healthcare, finance, retail, agriculture, government, legal, social media, GIS mapping, robotics, and environmental monitoring industries. The company serves global clients from four Indian locations (Amritsar, Bangalore, Chandigarh, Gurugram).

Differentiator

Problem solved

Functional benefit

Products and services

• Web Design & Development

Quantifiable outcome

• 40% reduction in annotation time for autonomous vehicle client through automated pre-labeling and human-in-the-loop QA
• +2 more outcomes

Named customers8 records

Segments10 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability8 records

Feature3 records

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Sutherland Global Services: Large India-headquartered BPO delivering voice, non-voice, and digital services globally — competes for the same enterprise voice-support RFPs at greater scale.
• Startek: Global BPO with major India delivery footprint covering customer experience, content moderation, and back-office — overlapping buyer base and delivery model.
• Concentrix: Global CX/BPO incumbent with India delivery — competes for the same enterprise voice and digital customer-experience engagements.
• TaskUs: Public BPO specialist in content moderation, customer support, and trust & safety — directly competing on social-media moderation and chat support verticals.

Direct peers

• iMerit: India-centric data-annotation services firm serving autonomous vehicles, healthcare, and fintech — closely comparable in the AI training-data line that is Octopus's fastest-growing offering.
• Invensis Technologies: India-based BPO and IT services firm offering call center, data entry, back-office, and web development services to global clients — a closely comparable multi-line SMB outsourcing peer.
• Flatworld Solutions: India-headquartered outsourcing provider spanning voice BPO, data annotation, software development, and back-office services — overlapping service mix and similar mid-market client focus.
• Hitech BPO Services: India-based BPO offering inbound/outbound call center, data entry, and back-office support — a near-direct SMB competitor in the same service categories.

Emerging players

• CloudFactory: Nepal/Kenya headquartered AI data-annotation provider with computer vision and NLP focus — competes for the same data-labeling contracts and uses distributed workforce models.

Regional players

• ELEKS: Eastern-European IT services firm providing custom software and data services — comparable web/app development and data-engineering capability, though serving a different regional buyer base.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/TechOctopus
• LinkedInlinkedin.com/company/octopus-tech-solutions-pvt-ltd

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Octopus Tech Solutions