What Sunraysia Community Health Services does

Sunraysia Community Health Services (SCHS) is a non-profit community health organization headquartered at 137 Thirteenth Street, Mildura, Victoria, Australia, serving the Sunraysia region including Ouyen, Robinvale, and Murrayville. Founded in 1975 and employing 251-500 staff, SCHS operates as an integrated primary and preventive care provider delivering allied health (physiotherapy, dietetics, podiatry, speech pathology, occupational therapy), family and child health, aged and disability support, dental, general practice, urgent care, refugee health, drug treatment, chronic disease management, and youth services. The organization brands several sub-services including HomeBase (youth), Family & Child Hub, Social & Community Hub, SCHS Dental, CP@clinic, Daybreak, and the Women's Sexual & Reproductive Health Hub. Service delivery combines physical sites (headquarters plus Social & Community Hub, HomeBase, Family & Child Hub, and Dental Clinic), home visits, outreach to remote communities, and telehealth consultations via the third-party Healthdirect Video Call platform.

The business model is non-profit community health provision funded primarily through Victorian and Commonwealth government grants (including the AUD $1.4M Department of Health Innovative Models of Care grant secured February 2024), Medicare bulk billing for concession cardholders, children under 16, and DVA patients, fee-for-service for dental and select programs, and supplementary revenue from donations and bequests. Pricing is structured as freemium/free for community-facing programs (CP@clinic, Healthy Mothers Healthy Babies, vaccinations, Seniors Lifestyle Victoria Program) and subsidized fee-for-service for others, with salary packaging offered up to AUD $18,200. The customer base spans the full Sunraysia community with targeted segments including First Nations peoples, refugees and asylum seekers, frail aged and people with disabilities, young people aged 10-25, families with children 0-12, and people with chronic diseases. SCHS is governed by a Board of Directors led by Chair Glenis Beaumont, with CEO Darren Midgley (appointed October 2023) and COO Janet Hicks (joined January 2023) leading day-to-day operations. Strategic research and implementation partnerships are maintained with La Trobe University (Rural Health School), McMaster University (Canada), the Department of Health Victoria, Primary Care Connect, Gateway Health, Rainbow Health Australia, and OzHarvest, among others.

Name

Sunraysia Community Health Services

Legal name

Sunraysia Community Health Services

Website

https://schs.com.au

Company type

Private

Founded year

1975

Operating status

Operating

Headcount range

251–500 employees

Short description

Sunraysia Community Health Services is a non-profit community health organization founded in 1975 in Mildura, Victoria, Australia, providing integrated primary, preventive, allied health, dental, aged care, youth, and chronic disease services across the Sunraysia region via multiple sites, outreach, and telehealth, funded primarily by government grants and Medicare bulk billing.

Ownership category

akta.pro rank

Product category

Community Health Services

NAICS

Home Health Care Services (62161), Services for the Elderly and Persons with Disabilities (62412), Individual and Family Services (6241), Child and Youth Services (62411)

SIC

Services-Misc Health & Allied Services, Nec (8090), Services-Health Services (8000), Services-Home Health Care Services (8082), Services-Social Services (8300)

akta.pro primary industry

Home & Community-Based Services (HCBS) Coordination & Case Management (HSABAIAM)

akta.pro secondary industries

Skilled Home Health Therapy Services (PT/OT/SLP) (HLADAFAE), Safety Check-Ins, Wellness Calls & Monitoring (Non-Clinical) (HSABAAAG), Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI), Speech-Language Pathology (SLP) In-Home (HSABADAC), Student Health Services (School Nursing, Health Office) (EDAJAIAE)

Keywords

• Community health services
• Primary health care
• Allied health services
• Dental health services
• Youth and family services

Headquarters

HQ city

Mildura

HQ country

Australia

HQ region

Oceania

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Government Funding: SCHS receives government funding as a community health service provider, which forms the primary basis of operations.
2. Fee for Service / Bulk Billing: Many services bulk bill to Medicare for concession card holders, children under 16, and DVA patients. Some services charge fees based on family income with exemptions available. Dental services charge fees.
3. Donations and Bequests: The organization accepts donations and bequests to improve facilities, purchase equipment, and establish innovative programs. Donations can be directed to specific purposes, programs, or facilities.
4. Salary Packaging: SCHS offers salary packaging benefits up to $18,200 as part of employee compensation packages.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

SCHS is a non-profit community health organization that delivers integrated primary, preventive, and allied health care across the Sunraysia region of Victoria. Its core offerings span allied health (physiotherapy, occupational therapy, podiatry, dietetics, speech pathology, social work), family and child health (antenatal, Healthy Mothers Healthy Babies, INFANT Program), aged and disability services, dental, general practice, urgent care, refugee health, alcohol and other drug treatment (Daybreak), youth services (HomeBase), and the CP@clinic community paramedicine program. Services are free, low-cost, or bulk billed and are delivered in person across multiple hubs, via home visits and outreach, and through telehealth video consultations.

Product overview

Sunraysia Community Health Services (SCHS) is a community health organization providing a broad portfolio of integrated health services. The organization operates as a multi-service provider offering core service lines across Allied Health, Family & Child Health, Aged & Disability Support, Community Services, and General Health. These services are delivered as a unified service offering rather than as discrete software products or modules; SCHS functions as a healthcare service provider rather than a technology product company. Key service areas include Allied Health (Physiotherapy, Occupational Therapy, Podiatry, Dietetics, Speech Pathology, Social Work), Family & Child Hub (Antenatal, Parent Support, Healthy Mothers Healthy Babies), Aged & Disability (Dementia Services, Palliative Care, Community Support), General Health (GP, Dental, Urgent Care, Refugee Health), and specialized programs including Chronic Disease Management, Drug Treatment, and Youth Services. Services are delivered through both in-person and telehealth modalities, with Healthdirect Video Call integration enabling virtual consultations.

Differentiator

Problem solved

Functional benefit

Brands

• HomeBase: Youth services program providing support and empowerment for young people, including Youth AOD Services, YES Program, HomeBase Hoops, and youth activities
• The Family & Child Hub
• Social & Community Hub
• Women's Sexual & Reproductive Health Hub
• SCHS Dental
• CP@clinic
• Daybreak
• Urgent Care Clinic
• Rainbow Ready Initiative
• Mildura Urgent Care Clinic

Products and services

• The Family and Child Hub A family-centered health services hub providing Antenatal Service, Birth Debrief, Healthy Mothers Healthy Babies program, INFANT Program, Parent Support, and Pregnancy Vaccination Clinic for expectant parents and families with children 0-12.
• CP@clinic Community Paramedicine Program Community paramedicine program providing free drop-in health checks and assessments at community hubs across Mildura, Red Cliffs, Merbein, Irymple, and Eureka Village by community paramedics; no appointment needed. The Mildura pilot grew from 1 clinic with 8 attendees to 5 clinics serving 111 people over 10 months and reduces ambulance call-outs by 19-25%.
• Social and Community Hub Social support groups, activities, men's shed, and programs to help older people and people with disabilities remain living independently at home, with locations in Mildura and remote areas.
• SCHS Dental Clinic Community dental clinic providing quality dental care to eligible clients including healthcare/pensioner concession card holders, children 13-17 with concession cards, and all children 0-12; fee-based service.
• Urgent Care Clinic Free urgent care for urgent but non-life-threatening injuries or illnesses including mild to moderate infections, fever, nausea, insect or animal bites, minor cuts, rashes, burns, allergies, back and muscle pain, and mild to moderate asthma attacks. Open 7 days a week, free for all with or without Medicare card, translators available.
• Daybreak Alcohol and Other Drug Treatment Program Non-residential therapeutic rehabilitation program providing alcohol and other drug counseling, support, and treatment for individuals affected by substance use.
• HomeBase Youth Services Youth health and support services for young people aged 10-25 in the Sunraysia region, including Youth AOD Services, Youth Employment Skills (YES) Program, HomeBase Hoops basketball program, and youth activities.
• Youth Employment Skills (YES) Program Free employment skills program for eligible young people aged 10-25 delivered under the HomeBase brand in Mildura.
• HomeBase Hoops Basketball Program Free basketball program for disengaged young people in Mildura delivered in partnership with HandsUp Mallee, Northern Mallee Sports Assembly, MDAS (Mildura Aboriginal Corporation), MRCC (Mildura Rural City Council), and the Department of Justice.
• Women's Sexual and Reproductive Health Hub Free or low-cost sexual and reproductive health support and advice for girls, women, and gender diverse people of all ages; no GP referral required.
• District Nursing Service District nursing and continence care services providing home-based clinical care and support to clients in Mildura, Irymple, Nichols Point, Red Cliffs, and Merbein areas.
• Intergenerational Program Intergenerational program launched in partnership with De Garis Kindergarten that brings together Social & Community Hub clients (older adults) and kindergarten children for structured shared activities including crafts, music, storytelling, and games to promote social connection and wellbeing across generations.
• Rainbow Ready Initiative LGBTQIA+ inclusion initiative aiming to ensure rainbow communities receive culturally safe and responsive health services at SCHS; includes HOW2 training delivered by La Trobe University with grant support from Rainbow Health Australia, working toward Rainbow Tick accreditation by 2027.
• Aboriginal Health Promotion and Chronic Care Program Aboriginal Health Promotion and Chronic Care support including a cultural walking group for Aboriginal and Torres Strait Islander peoples in the Loddon Mallee Region, with Aboriginal Health workers providing home visits and cultural navigation services.
• Seniors Lifestyle Victoria Program Free community-based healthy lifestyle program for eligible seniors 65+ (or 50+ for Aboriginal/Torres Strait Islander people) living in the community in the Sunraysia region.
• Refugee Health Service Refugee health assessments, culturally appropriate care, and interpreter services for refugees and asylum seekers settling in the Mildura district, supported by a multilingual website with 50+ languages.
• Allied Health Services Comprehensive allied health services including Physiotherapy, Exercise Physiology, Occupational Therapy, Social Work, Speech Pathology, Podiatry, Dietetics, and Pain Rehabilitation programs for community members in the Sunraysia region.
• Chronic Disease Self-Management Program Free self-management support and education programs including diabetes education and chronic disease self-management workshops for people living with chronic medical conditions.
• Telehealth Video Consultations Secure telehealth video consultations delivered via the Healthdirect Video Call browser-based platform for SCHS patients, accessible from home or anywhere private with no download required and meeting Australian national privacy and security standards.
• OzHarvest NEST Program Public health nutrition initiative providing interactive, hands-on cooking classes for adults to build practical skills and confidence in healthy eating, facilitated by SCHS in partnership with OzHarvest.
• Cognitive Dementia and Memory Service Specialist cognitive dementia and memory assessment and support service for clients in the Mildura area, delivered as part of SCHS aged and disability services.
• Palliative Care Service Palliative care service supporting clients with life-limiting illness and their families across the Sunraysia region, with care delivered in homes and community settings.
• Support for Carers Program Support program providing information, respite coordination, and services for unpaid carers in the Sunraysia region, helping them access breaks, education, and assistance.
• General Practitioner (GP) Service General practitioner (GP) service delivered from the main SCHS site at 137 Thirteenth Street Mildura, with bulk billing for Medicare card holders, concession card holders, children under 16, and DVA patients; fee applies for other patients.

Quantifiable outcome

• CP@clinic reduces ambulance call-outs by 19-25%
• +2 more outcomes

Named customers3 records

Segments7 records

Ideal customer profiles7 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Partnerships

14 partnerships are on record, tiered core and minor.

• La Trobe University Rural Health SchoolcoreStrategic or Co-development Partner · 1 January 2024Australian implementation partner for CP@clinic program alongside McMaster University. Research collaboration with Professor Evelien Spelten and Dr Ruth Hardman. Provides academic oversight and evaluation for the program expansion across rural Victoria.
• McMaster University Department of Family Medicine (Canada)coreStrategic or Co-development PartnerOriginator of CP@clinic program - developed over a decade ago at McMaster University. Provides credentialed training and purpose-built database for community paramedics. Research partnership validating program outcomes.
• Primary Care ConnectminorStrategic or Co-development PartnerCommunity health service partner in CP@clinic Australian implementation network.
• Gateway HealthminorStrategic or Co-development PartnerCommunity health service partner in CP@clinic Australian implementation network.
• GCH (likely another community health service)minorStrategic or Co-development PartnerCommunity health service partner in CP@clinic Australian implementation network.
• Rainbow Health AustraliacoreStrategic or Co-development PartnerProvided grant enabling four SCHS staff members to complete specialized LGBTQIA+ inclusion (HOW2) training through La Trobe University. Supporting SCHS journey toward Rainbow Tick accreditation.
• De Garis KindergartencoreStrategic or Co-development PartnerPartner in new intergenerational program bringing together Social & Community Hub clients and kindergarten children for shared activities including crafts, music, storytelling, and games.
• OzHarvestcoreStrategic or Co-development PartnerSCHS facilitates OzHarvest's NEST program - a public health nutrition initiative providing interactive, hands-on cooking classes for adults to build practical skills and confidence in healthy eating.
• La Trobe UniversitycoreStrategic or Co-development PartnerProvider of HOW2 LGBTQIA+ inclusion training for SCHS staff as part of Rainbow Ready Initiative. Also academic research partner with Professor Evelien Spelten and Dr Ruth Hardman.
• HandsUp MalleeminorStrategic or Co-development PartnerLocal youth and community service provider partner for HomeBase Hoops basketball program.
• Northern Mallee Sports AssemblyminorStrategic or Co-development PartnerPartner for HomeBase Hoops basketball program delivering sports activities to disengaged youth.
• MDAS (Mildura Aboriginal Corporation)minorStrategic or Co-development PartnerPartner for HomeBase Hoops basketball program.
• MRCC (Mildura Rural City Council)minorStrategic or Co-development PartnerPartner for HomeBase Hoops basketball program.
• DoJ (Department of Justice)minorStrategic or Co-development PartnerPartner for HomeBase Hoops basketball program.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Mildura Base Public Hospital: Major public acute hospital serving the Mildura/Sunraysia region with emergency, inpatient, maternity, and outpatient services. Operates in the same catchment as SCHS and competes for the regional health workforce and patient volume, particularly in urgent care and general practice.

Regional players

• Robinvale District Health Service: Small rural health service in the Sunraysia region providing primary care, acute care, aged care, and community health. Geographically adjacent to SCHS with overlapping catchments; comparable service mix but smaller acute footprint.

Direct peers

• Primary Care Connect: Community health service based in the Goulburn Valley, Victoria, providing integrated primary care, allied health, family services, and community programs. CP@clinic partner alongside SCHS; comparable regional multi-service community health model.
• cohealth: One of Victoria's largest community health services, offering integrated primary care, dental, allied health, and community programs across metropolitan and regional catchments. Directly comparable to SCHS in operating model, funding mix (government grants + Medicare bulk billing), and Social Model of Health orientation.
• Bendigo Community Health Services: Regional Victorian community health service delivering primary care, dental, allied health, family services, and community programs. Comparable in operating model, regional focus, and funding structure to SCHS.
• EACH (Eastern Access Community Health): Large Victorian community health service providing primary care, allied health, mental health, family services, and aged care across eastern Melbourne and parts of rural Victoria. Comparable multi-service, multi-site community health provider with similar funding model.
• Gateway Health: Community health service operating across northeast Victoria and the border region, delivering primary care, allied health, mental health, and community programs. Already a CP@clinic partner with SCHS and a direct regional peer in service mix and catchment profile.
• Latrobe Community Health Service: Large Victorian community health service providing allied health, dental, aged care, NDIS, and community programs across Gippsland and broader Victoria. Comparable multi-site, multi-service community health model with similar government funding mix.
• DPV Health: Large Victorian community health service providing primary care, dental, allied health, mental health, aged care, and disability services across Melbourne's northern growth corridor and Hume region. Comparable integrated community health provider with similar government funding profile.

Others

• Murray Primary Health Network: Federal Primary Health Network covering the Sunraysia region, responsible for commissioning primary care services, mental health, and aged care programs. Not a direct service provider, but a key funder and coordinator that shapes SCHS's commercial environment and partnership opportunities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCFLBJUM7-jYrx1F2BK5p_UQ
• Facebookfacebook.com/SunraysiaCommunityHealth
• LinkedInlinkedin.com/company/sunraysia-community-health-services-limited
• Instagraminstagram.com/sunraysiacommunityhealth

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sunraysia Community Health Services