What Tri-County does

Tri-County Office on Aging (TCOA) is a federally-designated, private nonprofit Area Agency on Aging (AAA) serving Michigan Region VI, encompassing Clinton, Eaton, and Ingham counties from its Lansing headquarters. Operating continuously for over 50 years, TCOA administers home and community-based services for older adults (65+), adults with disabilities (18+), and family caregivers, with the MI Choice Waiver Medicaid program as a flagship offering alongside Meals on Wheels, congregate dining, SHIP Medicare counseling, evidence-based health and wellness workshops, and caregiver training. The organization holds NCQA 3-year accreditation for Case Management of Long-Term Supports and Services and operates as the centralized hub connecting regional seniors, adults with disabilities, caregivers, contracted providers, healthcare partners, and local government advisory bodies.

TCOA's underlying technology stack is administrative rather than product-oriented: services are coordinated through a contracted provider network for Medicaid waiver services, with delivery channels including home-delivered meal routes, congregate dining sites, and partner-hosted programming at YMCAs, libraries, senior centers, and churches. No proprietary software platform or AI/ML capability is disclosed. The organization delivers its services via a combination of paid staff, contracted service providers, and hundreds of volunteers annually supporting meal delivery, dining site operations, SHIP counseling, and workshop facilitation.

TCOA's business model is a hybrid of government grants and fundraising. Primary funding flows from the Federal Older Americans Act and the Michigan Department of Health and Human Services (Bureau of Aging, Community Living, and Supports) to administer MI Choice Waiver and core aging programs, supplemented by the Ingham Elder Services Millage (a dedicated local property tax levy) and corporate/individual fundraising through the annual Meals on Wheels Charity Golf Outing and Dinner and Auction. Services are provided free of charge or via voluntary donations to eligible older adults. GTM motion is community-led: outreach runs through healthcare provider referrals, community events, social media (Facebook, Instagram), the tcoa.org website, advocacy networks (4AM, USAging), and the Tri-County Aging Consortium Advisory Council.

Name

Tri-County

Legal name

Tri-County Office on Aging

Website

https://tcoa.org

Company type

Private

Founded year

1970

Operating status

Operating

Headcount range

101–250 employees

Short description

Tri-County Office on Aging is a federally-designated nonprofit Area Agency on Aging serving older adults, adults with disabilities, and caregivers across Clinton, Eaton, and Ingham counties in Michigan, administering MI Choice Waiver, Meals on Wheels, caregiver support, and evidence-based wellness programs.

Ownership category

akta.pro rank

Product category

Senior Care and Aging Services

NAICS

Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Home Health Care Services (8082)

akta.pro primary industry

Elder Services & Aging Support (BPAGAEAF)

akta.pro secondary industries

Community Resources, Social Services & Transportation Coordination (HLADALAK), Housing & Placement Coordination (Assisted Living, Memory Care, SNF) (HSABAIAL), Senior Social Clubs & Community-Based Day Programs (Non-Clinical) (HSABANAK)

Keywords

• Aging services
• Senior care
• Caregiver support
• Home-delivered meals
• Medicaid waiver programs

Headquarters

HQ city

Michigan

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain, Others

Revenue model

1. Government Grants and Federal Funding: TCOA receives primary funding from the Federal Older Americans Act and Michigan Department of Health and Human Services/Bureau of Aging, Community Living, and Supports to administer programs including MI Choice Waiver and other aging services.
2. Donations and Event Sponsorships: The organization raises funds through annual events including the Meals on Wheels Charity Golf Outing and Dinner and Auction, corporate sponsorships (Jackson National Life Insurance Company, The Dart Bank), and individual donations.
3. Program Revenue and Service Fees: Some programs accept donations for services such as meals and transportation, though many services are provided free of charge to eligible seniors.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Tri-County Office on Aging is a federally-designated nonprofit Area Agency on Aging that administers and delivers home and community-based services for older adults, adults with disabilities, and caregivers across Clinton, Eaton, and Ingham counties in Michigan. Core offerings include MI Choice Waiver Medicaid case management, Meals on Wheels home-delivered meals, congregate dining, evidence-based health and wellness workshops, SHIP Medicare counseling, caregiver support and respite, and information and assistance referral services.

Product overview

Tri-County Office on Aging (TCOA) is a federally-designated, nonprofit Area Agency on Aging that provides a comprehensive suite of senior services rather than a technology product. As the Area Agency on Aging for Region VI serving Clinton, Eaton, and Ingham counties in Michigan, TCOA operates as a service organization focused on helping older adults, adults with disabilities, and caregivers access programs that promote independence and dignity. The organization's service portfolio centers on the MI Choice Waiver Medicaid program, home-delivered meals, caregiver support programs, health and wellness workshops, and community-based care coordination. TCOA does not offer a software platform or technology product; instead, it delivers direct services through staff and contracted provider networks.

Differentiator

Problem solved

Functional benefit

Products and services

• Caregiver Supports Programs and resources supporting family caregivers of older adults and individuals with disabilities, including support groups, caregiver training workshops, and respite services. Intended for unpaid family and kinship caregivers in Clinton, Eaton, and Ingham counties.
• MI Choice Waiver Program Michigan Home- and Community-Based Medicaid Waiver allowing adults aged 65+ and adults with disabilities aged 18+ to receive care at home or in community settings rather than nursing facilities, including personal care, nursing, transportation, home modifications, and assistive technology.
• Home-Delivered Meals (Meals on Wheels) Meal delivery service providing nutritious meals to homebound older adults, including hot and cold food options across multiple drop-sites throughout the tri-county area.
• Senior Congregate Dining Sites Community dining sites providing meals, social interaction, and educational activities for older adults at multiple locations across the region.
• Senior Project Fresh Program providing coupons to qualified older adults to purchase fresh fruits and vegetables at Michigan farmers markets.
• Carry-Out Meals Carry-out meal option that allows older adults to pick up prepared meals from designated locations for consumption off-site.
• SHIP: State Health Insurance Assistance Program (Medicare Counseling) Medicare counseling service helping older adults understand and navigate their health insurance options, medical bills, and Medicaid coverage through one-on-one counseling sessions.
• Care Management Case management services for older adults and adults with disabilities, helping them access programs and benefits to remain active in their communities. NCQA-accredited for Long-Term Supports and Services.
• Case Coordination and Supports Coordination of home and community-based services enabling individuals to remain in their homes or residential facilities, including personal care, nursing, and home modifications.
• Health and Wellness Workshops Evidence-based educational programs including Diabetes PATH, Chronic Pain PATH, Matter of Balance, EnhanceFitness, Walk with Ease, Powerful Tools for Caregivers, Savvy Caregiver, and Dementia Caregiving Series. Free for adults aged 60 and older.
• Information and Assistance Resource navigation and referral services connecting individuals to appropriate community programs, benefits, and aging services across the region.
• Kinship Care Respite Program Support program for adults who are responsible for raising children not their own, such as grandparents and other relatives, providing respite and related services.
• Volunteer Programs Volunteer opportunities supporting Meals on Wheels delivery, dining site assistance, central kitchen operations, SHIP counseling, evidence-based workshop facilitation, and administrative tasks.

Quantifiable outcome

• MI Choice saves Medicaid more than $900 million annually and costs about half the price of nursing home care.
• +1 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered core.

• YMCA of LansingcoreStrategic or Co-development PartnerYMCA of Lansing partners with TCOA to provide EnhanceFitness, a low-cost evidence-based group exercise program helping older adults become more active and empowered to sustain independent lives. Classes are offered at multiple YMCA and community partner locations.
• Area Agencies on Aging Association of Michigan (4AM)coreStrategic or Co-development PartnerTCOA is a member of 4AM, which provides timely information on important issues and bills being discussed and voted on in National and State Legislatures. Through 4AM, TCOA participates in advocacy efforts for seniors.
• USAgingcoreStrategic or Co-development PartnerNational membership organization providing TCOA with advocacy resources, policy updates, and Aging Network participation.
• Tri-County Aging Consortium Advisory Council and Administrative BoardcoreStrategic or Co-development PartnerLocal advisory body composed of elected officials or their appointees who advocate at their respective units of government in support of older adults.
• Contracted Service Providers (MI Choice Waiver)coreImplementation/ SI/ Consulting PartnerNetwork of agencies and service providers across the region delivering MI Choice Waiver Medicaid-covered services including adult day health, assistive technology, chore services, community health worker, community living supports, transportation, counseling, home delivered meals, nursing services, personal emergency response systems, and more.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Meals on Wheels America: National organization that supports the Meals on Wheels network, of which TCOA's Home-Delivered Meals program is a participating local operator. Comparable in service model (home-delivered nutrition for seniors) and volunteer-driven delivery infrastructure.
• Area Agency on Aging 1-B: Regional AAA serving counties in southeastern Michigan, offering MI Choice Waiver, care management, Meals on Wheels, and caregiver programs under the same federal framework as TCOA. Directly comparable in mandate, funding mix, and service portfolio.
• Detroit Area Agency on Aging: Federally-designated Area Agency on Aging serving Detroit and surrounding communities in Michigan. Operates the same AAA model with MI Choice Waiver administration, caregiver support, and nutrition services, making it the closest structural peer to TCOA in Michigan.
• Valley Area Agency on Aging: Michigan AAA serving Genesee, Lapeer, and Shiawassee counties with a similar service mix including MI Choice Waiver, congregate meals, and caregiver supports. Comparable multi-county regional AAA operating under the same federal/state funding structure.
• Area Agency on Aging of Western Michigan: West Michigan AAA providing care management, in-home services, meals, and caregiver programs across multiple counties. Mirrors TCOA's AAA designation, NCQA-driven case management, and reliance on Michigan DHHS funding streams.

Broad incumbents

• USAging: National membership association for Area Agencies on Aging, of which TCOA is a member. USAging provides advocacy, policy, and best-practice support to all 600+ AAAs, making it the apex industry body comparable to TCOA's operating context.
• LeadingAge: National association representing nonprofit aging services providers including CCRCs, assisted living, and home- and community-based services. Operates adjacent to TCOA in the aging services ecosystem and shares the nonprofit, mission-driven orientation.
• National Council on Aging (NCOA): National nonprofit focused on improving the lives of older adults through advocacy, evidence-based programs (many of which TCOA delivers, like Chronic Pain PATH and Matter of Balance), and senior service partnerships. Comparable mission and program library.
• BrightSpring Health Services: Large for-profit provider of home- and community-based services, including Medicaid waiver personal care and behavioral health. Competes for the contracted provider network underlying TCOA's MI Choice Waiver and other HCBS programs.

Emerging players

• National PACE Association: Represents Programs of All-Inclusive Care for the Elderly (PACE), which deliver community-based medical and social services to nursing-home-eligible seniors. PACE programs overlap with TCOA's MI Choice Waiver population and represent a complementary/competitive Medicaid HCBS channel.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/TriCountyOfficeonAging
• Instagraminstagram.com/tricountyofficeonaging
• LinkedInlinkedin.com/company/eaton-area-senior-ctr

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Tri-County