E-Comm 9-1-1

What E-Comm 9-1-1 does

E-Comm 9-1-1 (legal name: E-Comm Emergency Communications for British Columbia Incorporated) is the primary 9-1-1 public-safety answering point (PSAP) for the province of British Columbia, Canada, headquartered in Vancouver. Founded circa 1999, the organization is owned by local government shareholders and operates as an emergency communications utility rather than a commercial entity. It handles 99% of B.C.'s 9-1-1 call volume — over 2 million calls annually and approximately 5,500 calls per day (176,984 calls in May 2026 alone) — with a service-level target of answering 95% of calls within five seconds. Its operating footprint spans 25 regional districts, from Vancouver Island to the Alberta border, and dispatches on behalf of 30 police agencies and 40 fire departments; ambulance dispatch is handled by partner BC Emergency Health Services.

The company's technology stack includes computer-aided dispatch (CAD), a wireless radio network enabling cross-municipal first-responder communications, a Text with 9-1-1 service (DHHSI) for deaf, hard-of-hearing, and speech-impaired users, and a 170-language 24/7 interpretation service. It is in the process of deploying Next Generation 9-1-1 (NG911), a platform upgrade introducing improved location data, multimedia support, and enhanced interoperability. Supporting infrastructure includes dual operating centres planned for the Lower Mainland and a new Vancouver Island Operating Centre.

E-Comm is funded through government contracts: 25 regional districts pay for 9-1-1 service via property taxes and call-answer levies, while police and fire dispatch services are provided under service agreements with the respective agencies. Pricing is not publicly disclosed, as the organization functions as a publicly funded essential service. Its go-to-market is effectively a regulated monopoly, with public education campaigns — rather than traditional marketing — used to manage 9-1-1 utilization. The organization has been the subject of multiple governance and operational reviews (PwC 2021, Deloitte 2023, and a provincial review announced December 5, 2024), and most recently appointed a special mediator in June 2026 to resolve labour disputes.

Name

E-Comm 9-1-1

Legal name

E-Comm Emergency Communications for British Columbia Incorporated

Website

https://ecomm911.ca

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

501–1,000 employees

Short description

E-Comm 9-1-1 is British Columbia's primary 9-1-1 public-safety answering point, handling 99% of the province's 9-1-1 call volume across 25 regional districts and providing dispatch services to 30 police agencies and 40 fire departments. It is government-owned and funded via regional district contracts.

Ownership category

akta.pro rank

Product category

Emergency Communications Services

NAICS

Telephone Call Centers (56142)

SIC

Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899)

akta.pro primary industry

Emergency Communications & Dispatch (911/112/999, PSAP) (BPAIAGAD)

akta.pro secondary industries

Fire Alarm Monitoring & Dispatch (BPAKAFAC), Dispatch, Communications & Medical Control Centers (PSAP/ECC) (HLAFANAK), Public Address, Mass Notification & Emergency Communications Integration (BPAKAGAG)

Keywords

• Emergency dispatch services
• 9-1-1 call taking
• Public safety communications
• Police and fire dispatch
• Public safety radio network

Headquarters

HQ city

Vancouver

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Government Funding - Regional Districts: Regional Districts contract 9-1-1 service to E-Comm and fund the service through property taxes and call-answer levies
2. Emergency Dispatch Services: Provides police dispatch for 30 police agencies and fire dispatch for 40 fire departments in B.C. through service agreements

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

E-Comm 9-1-1 is an emergency communications service provider that answers 9-1-1 calls for Metro Vancouver and regional districts across British Columbia, routing callers to police, fire, or ambulance services. It also delivers dedicated police dispatch for 30 police agencies and fire dispatch for 40 fire departments, supported by a province-wide public safety radio network and multilingual interpretation services.

Product overview

E-Comm 9-1-1 is an emergency communications service provider operating a single integrated platform for 9-1-1 call-taking and dispatch services across British Columbia. The core offering is the 9-1-1 Call Taking and Dispatch Service, which connects callers to police, fire, and ambulance services. This core service is supplemented by specialized modules including Police Dispatch Services (for 30 police agencies), Fire Dispatch Services (for 40 fire departments), Text with 9-1-1 (DHHSI) for accessibility, and Non-Emergency Call Services. Supporting infrastructure includes the E-Comm Radio System for cross-agency communications and Interpretation Services for multilingual support. The organization is also implementing Next Generation 9-1-1 (NG911) as a major technology platform upgrade.

Differentiator

Problem solved

Functional benefit

Products and services

• 9-1-1 Call Taking and Dispatch Services Core emergency call-taking service that answers 9-1-1 calls for Metro Vancouver and regional districts across British Columbia, handling approximately 5,500+ calls per day (over 2 million in 2025) and transferring callers to police, fire, or ambulance services.
• Police Dispatch Services Emergency dispatch services provided to 30 police agencies throughout British Columbia, connecting 9-1-1 callers to the appropriate police detachment and coordinating police response.
• Fire Dispatch Services Emergency dispatch services for 40 fire departments across British Columbia, providing call-taking and dispatch coordination for fire response.
• E-Comm Radio System Public safety radio communication infrastructure allowing police, fire, and ambulance agencies to communicate across municipal boundaries throughout British Columbia.
• Next Generation 9-1-1 (NG911) Next-generation 9-1-1 infrastructure deployment enabling advanced IP-based communication capabilities including improved location data, multimedia support, and enhanced interoperability for emergency services.
• Interpretation Services 24-hour translation services providing assistance in 170 languages for 9-1-1 callers who do not speak English, accessible within approximately one minute.
• Text with 9-1-1 (DHHSI) Text messaging service for deaf, hard of hearing, and speech-impaired individuals to communicate with 9-1-1 services.
• Non-Emergency Call Services Routing of non-emergency calls to appropriate local police non-emergency lines across British Columbia.

Named customers3 records

Segments2 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• BC Emergency Health ServicescoreStrategic or Co-development PartnerBC Emergency Health Services provides ambulance dispatch services in B.C. When E-Comm receives calls requiring ambulance services, they transfer callers to BC Emergency Health Services dispatchers. E-Comm does not dispatch ambulances itself.

Scale indicators8 records

Recent moves8 records

Expansion highlights5 records

Emerging players

• RapidSOS: Data platform that links connected devices, vehicles, and smart buildings directly to 911 and first responders. Comparable to E-Comm as a complementary emergency-response data layer, though it does not operate the PSAP itself.
• Carbyne: Cloud-native NG911 platform delivering rich-media, location-accurate emergency communications to PSAPs. Comparable to E-Comm's NG911 ambitions as an emerging technology-driven alternative to traditional PSAP infrastructure.
• Prepared (formerly CiviGuard): Software provider delivering AI-assisted 911 call handling, transcription, and analytics tools to PSAPs. Comparable to E-Comm as an emerging technology vendor targeting the modernization of PSAP workflows.

Broad incumbents

• Intrado (Mosaic): Major North American provider of 911 network infrastructure, NG911 platforms, and emergency-calling solutions to PSAPs. Directly comparable as the underlying technology ecosystem E-Comm relies on for next-generation emergency communications.
• Comtech Telecommunications: Provides NG911, E911, and public-safety location services for carriers and PSAPs. Comparable to E-Comm as a public-safety communications incumbent whose technology increasingly powers modern 911 centers.
• Motorola Solutions: Largest global provider of public-safety communications infrastructure, including command-and dispatch solutions, radio networks, and 911/NG911 technology. Comparable to E-Comm as an established incumbent whose products underpin PSAPs like E-Comm's.
• Airbus DS Communications (now L3Harris): Provider of VESTA 911 call-processing solutions and public-safety broadband used by PSAPs across North America. Comparable to E-Comm as an established vendor of mission-critical call-taking and dispatch software.

Regional players

• Calgary 9-1-1: Municipal PSAP serving Calgary and surrounding Alberta communities — a peer regional Canadian 911 center with comparable mandate (police, fire, EMS call-taking) and dispatch responsibilities, though operating in a different province.
• Peel Regional Police – Communications Services: Municipal PSAP providing 9-1-1 call-answer and police dispatch for the Peel Region (Ontario). Comparable to E-Comm in scope of police-focused dispatch and call-taking operations at a regional scale.
• Toronto Police Service Communications Centre: Large municipal PSAP serving Canada's largest city, handling 9-1-1 call-taking and police dispatch. Comparable to E-Comm as a large Canadian regional 911/dispatch operator, though city-owned rather than province-mandated.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/EComm911_info
• YouTubeyoutube.com/user/911EComm?feature=watch
• Facebookfacebook.com/EComm911info
• LinkedInca.linkedin.com/company/e-comm-9-1-1
• Instagraminstagram.com/ecomm911_info

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about E-Comm 9-1-1