Inclusion Housing

What Inclusion Housing does

Inclusion Housing is a UK-based Community Interest Company (CIC) and Registered Provider of Social Housing that delivers specialist supported housing and related services for vulnerable adults, including individuals at risk of or experiencing homelessness. Headquartered in York, England, Inclusion Housing manages more than 5,000 homes and has publicly set a target to reach 8,000 units by 2030. The organisation operates within a broader group structure (Inclusion Group) that includes Inclusion Homes CIC, Inclusion Property Holdings, INsted Limited (formed August 2023 to focus on homelessness), and hausIN. Long-tenured leadership includes Sarah Waters (since 2010), Sue Milnes (since 2014), Chair Ruth Gomez Balaguer (since 2020), and Group Chair Pete Ottowell.

Revenue is generated primarily through rental income from supported housing tenants, supplemented by housing benefit payments routed through local authority commissioners for exempt accommodation. As a specialist provider, Inclusion Housing appears to hold multiple commissioning relationships with UK local authorities, with payments gated by housing-benefit policy and regulatory designation. A customer portal offers tenants and stakeholders live chat and self-service functionality, but the platform's underlying technology stack has not been publicly disclosed and there is no evidence of proprietary technology-driven differentiation.

Inclusion Housing's positioning combines nonprofit mission discipline (CIC status, ethical investment framing) with commercial operating structure (Registered Provider designation, multi-entity group, dedicated property and service subsidiaries). The strategic agenda centres on capacity expansion, vertical specialisation in homelessness via INsted, and group-level ecosystem buildout rather than technology-led differentiation. Revenue, headcount, and detailed financial disclosures are not publicly available, consistent with its private CIC status.

Name

Inclusion Housing

Legal name

Inclusion Housing CIC

Website

https://inclusion-group.org.uk

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

11–50 employees

Short description

Inclusion Housing is a UK-based Community Interest Company and Registered Provider of Social Housing that delivers specialist supported housing for vulnerable adults, managing over 5,000 homes with a stated target to reach 8,000 units by 2030.

Ownership category

akta.pro rank

Product category

Specialist Supported Housing

NAICS

Other Residential Care Facilities (623990), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Specialty CCRCs (e.g., Memory-Care-Focused, Veteran-Focused) (HLADAEAK)

Keywords

• Supported housing services
• Specialist housing provider
• Vulnerable adult housing
• Social housing services
• Exempt accommodation

Headquarters

HQ city

York

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Rental Income from Supported Housing: Inclusion Housing generates revenue through rental payments from its specialist supported housing portfolio. The housing serves vulnerable adults and is regulated as exempt supported accommodation, with租金 payments collected through direct debit, standing order, or cheque on a monthly basis.
2. Housing Benefit Exempt Accommodation: As a Registered Provider regulated by the Regulator of Social Housing, Inclusion Housing receives housing benefit payments for exempt accommodation services provided to vulnerable tenants.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels3 records

Core offering

Inclusion Housing CIC is a specialist supported housing provider operating more than 5,000 individual homes across the United Kingdom for vulnerable adults, including people experiencing homelessness, mental ill-health, learning disabilities, and domestic abuse. The company commissions its placements primarily through local authorities and clinical commissioning groups, while also engaging institutional investors through its subsidiary INsted Limited to expand its property portfolio toward a target of 8,000 homes by 2030.

Product overview

Inclusion Housing is a portfolio of housing-related companies under Inclusion Group, a parent company developing, providing and funding health and social care housing for vulnerable adults across the UK. The portfolio consists of five distinct brands: Inclusion Housing CIC (the core specialist support housing provider with 5,000+ homes), Inclusion Homes CIC (not-for-profit supported housing), Inclusion Property Holdings (ethical investment in accommodation), INsted Limited (homelessness-focused housing established 2023), and hausIN (facilities management for repairs/maintenance). The business operates across four key units: Finance, Business Administration, Property, and Operations. Customers access services through a portal offering account management, repairs booking, payments, live chat, and complaint handling.

Differentiator

Problem solved

Functional benefit

Brands

• INsted: A housing provider with a focus on supporting those at risk of homelessness, established August 2023 as part of Inclusion Group

Products and services

• Inclusion Housing CIC The main operating company delivering specialist supported housing services to vulnerable adults across the UK, commissioned by local authorities and clinical commissioning groups.
• Inclusion Homes CIC A subsidiary within the Inclusion Group structure used to hold and operate supported housing stock.
• Inclusion Property Holdings Property holding entity within the Inclusion Group that owns and manages real estate assets supporting the housing portfolio.
• INsted Limited A specialist subsidiary that partners with institutional investors to fund and expand the supported housing portfolio, enabling third-party capital participation in specialist housing.
• hausIN The company's proprietary property management platform used to manage its supported housing portfolio across tenancies, compliance, and reporting.

Quantifiable outcome

• Property portfolio of more than 5,000 individual homes
• +1 more outcomes

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered core and minor.

• Inclusion Group (Parent Company)coreStrategic or Co-development PartnerInclusion Housing CIC is a subsidiary of Inclusion Group, which serves as the parent company facilitating private investment for the development of housing stock, financial returns to investors, and surplus distribution for the Group's social purpose. Inclusion Group coordinates strategy and investment across its subsidiary companies.
• Inclusion Homes CICcoreStrategic or Co-development PartnerA not-for-profit specialist supported housing provider within the Inclusion Group, helping the UK's most vulnerable adults. Works in collaboration with other group companies to deliver housing solutions.
• Inclusion Property HoldingscoreStrategic or Co-development PartnerSubsidiary of Inclusion Group that aims to deliver ethical investment and high quality accommodation across the UK. Responsible for property development and investment activities.
• INsted LimitedcoreStrategic or Co-development PartnerHousing provider established in August 2023 with a focus on supporting those at risk of homelessness and with additional support needs. Delivers exempt supported housing services for vulnerable adults.
• hausINcoreImplementation/ SI/ Consulting PartnerFacilities management company within the Inclusion Group focused on reducing landlord pain points with repairs and maintenance requirements. Provides in-house property maintenance services.
• Local AuthoritiescoreChannel Partner/ Reseller/ DistributorLocal government bodies that commission supported housing from Inclusion Housing. They refer tenants and provide housing benefit funding for exempt accommodation arrangements.
• Commissioning PartnerscoreChannel Partner/ Reseller/ DistributorOrganisations that commission specialist supported housing services from Inclusion Housing, including nominations agreements and leasing arrangements for housing delivery.
• Development PartnersminorStrategic or Co-development PartnerOrganisations that collaborate with Inclusion Group on property development projects for supported housing delivery.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Together Housing: Northern England-focused housing association providing general and supported housing. Comparable for geography overlap (Yorkshire/North), regulated status and supported housing provision.
• Home Group: One of the UK's largest housing associations, providing general needs, supported and specialist housing nationwide. Comparable because of its scale, regulated status and supported housing portfolio that overlaps with Inclusion Housing's specialist vulnerable-adult focus.
• Sanctuary Housing Association: Large UK housing association operating general needs, supported and sheltered housing. Comparable as a Registered Provider with supported housing exposure, though broader in scope than Inclusion Housing.
• Clarion Housing Group: The UK's largest housing association, providing general and supported housing at scale. Comparable for regulatory structure, scale and commissioning relationships with local authorities.
• Stonewater: UK-wide housing association providing general needs and supported housing, including for vulnerable adults. Comparable for regulatory model and supported housing provision.
• Orbit Group: Large UK housing provider delivering general and supported housing across the Midlands and South. Comparable for scale, regulated structure and supported housing activity.

Regional players

• Longhurst Group: Mid-sized UK housing association with supported living and general needs housing across the Midlands and East. Comparable as a Registered Provider operating specialist supported housing alongside general stock.

Direct peers

• Framework Housing Association: Mid-sized UK housing association focused on supported housing for vulnerable adults including those experiencing homelessness and mental health issues. Closely comparable in tenant focus, supported housing model and commissioning relationships.
• Look Ahead Care and Support: A specialist supported housing and care provider for vulnerable adults in England, including those with mental health needs, learning disabilities and homelessness risk. Most directly comparable in tenant cohort and commissioning model.
• Hightown Housing Association: Hertfordshire and Buckinghamshire-focused housing association providing general, supported and sheltered housing for vulnerable people. Comparable for specialist supported housing model and similar tenant cohorts.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/InclusionHousing
• LinkedInlinkedin.com/company/inclusion-housing

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Inclusion Housing